Reviews
This profile includes reviews for CarParts.com, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 463 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromJerry M
Date: 03/06/2025
4 starsJerry M
Date: 03/06/2025
Never received my part... i thought your site mentioned free shipping.
CarParts.com, Inc.
Date: 03/08/2025
Hi *****, I hope this email finds you well.We wanted to follow up on your recent order for the Front, Driver Side Fog Light. According to our records, the order was processed in a timely manner, with the shipping label created on March 1st and the package picked up by the courier on March 4th.Per **** Tracking No. **********************, your package has been marked as delivered in/at your mailbox today. Kindly confirm if you have received the item.Regarding the shipping fee, wed like to clarify that free shipping is available only for selected parts when customers avail of a ********************** Membership. Since you did not opt for the membership, a shipping fee was applied to your order. However, as a one-time courtesy, we have processed a refund for the shipping fee due to the inconvenience. The refund will be processed within ***** business hours, and the posting time will depend on your bank's processing time.Please let us know if you have any questions or if we can assist you further. We appreciate your business and look forward to serving you ********** regards,Review fromAnthony S
Date: 03/05/2025
5 starsAnthony S
Date: 03/05/2025
I ordered both rear tail light assemblies for my wife's *************************************** a timely fashion and fit perfectly. Thank ******* note that I did ***ort, their website showed the wrong vehicle photo for my wife's car. She has a sedan, their site showed a hatchback with totally different light assemblies. I emailed and let the company know, and the response was my message was being sent to the department that handles the website. I then placed my order over the phone and the *** *** made sure the correct light assemblies were ordered. One recommendation on the shipping containers, there was no packing, just 2 smaller thin boxes inside one larger thin box. These parts need packing for protection.Thank you againCarParts.com, Inc.
Date: 03/06/2025
Hi,Thank you for taking the time to share your experience with us. We truly appreciate your feedback and are glad to hear that your 2007 **** Focus SES tail light assemblies arrived on time and fit perfectly.We're sorry for the concerns you encountered regarding the website image discrepancy and the packaging quality. Please rest assured that:Website Accuracy: We escalate the issue regarding the incorrect vehicle image to our web team to ensure that customers receive the most accurate information when making a purchase.Packaging Improvements: Your comments about the lack of protective packaging have been forwarded to our warehouse team for review. We are continuously working on improving our packaging to ensure items arrive securely and in excellent condition.Your insights are invaluable in helping us enhance our service, and we appreciate your patience and understanding. Should you have any further questions or concerns, please dont hesitate to reach out. Were always happy to assist!Best regards,Carparts.com TeamReview fromJim S
Date: 03/05/2025
5 starsJim S
Date: 03/05/2025
Great products. Super fast shipping. Very happy in dealing with Carparts.comCarParts.com, Inc.
Date: 03/05/2025
Hi *****,We are happy to hear that you got exactly what you wanted out of your car part-buying experience with us at CarParts.com. We wish you safe travels and look forward to doing business with you again soon!Regards,CarParts TeamReview fromGraham F
Date: 03/04/2025
1 starGraham F
Date: 03/04/2025
I had an absolutely terrible experience dealing with carparts.com, first they sent me the wrong part, didn't offer any real solution to rectify the issue, other than "oops yea just send that back and we can issue you a refund", okay I did that, and they even send me an email detailing what I'm entitled to in my refund. I ship the part back ASAP, and weeks pass, no refund, I call to ask what about my refund, and their customer service got very aggressive telling me they never agreed to a refund for the wrong part they sent me. I had to send them the email showing the refund they agreed to for them to even issue me a refund, to which then they apologized. This is not a customer friendly company, just use any other site.CarParts.com, Inc.
Date: 03/05/2025
Hi ******! We sincerely apologize for your experience. Receiving the wrong part and facing refund issues is not the service we strive for. Please know that we are currently working on your refund. Will send you an update in 48 hours. Thanks for your patience!Review fromBruce K
Date: 03/03/2025
5 starsBruce K
Date: 03/03/2025
Parts fits well love them will be placing a new order soonCarParts.com, Inc.
Date: 03/05/2025
Hi *****,Thank you for your great feedback! Were thrilled to hear that the parts fit well and that youre happy with them. We look forward to your next order!Regards,CarParts TeamReview fromLinda E
Date: 03/01/2025
2 starsLinda E
Date: 03/01/2025
I ordered a part for my car and the part came in slightly different. We took the part to the mechanic and they were able to put it in however extra pieces were needed to attach the partCarParts.com, Inc.
Date: 03/02/2025
Hi *****, thank you for sending us this feedback, were sorry to hear that you encountered an issue with the part you ordered from us. We sent you an email to further discuss this matter, please check our message and reply if you have other questions or concern.Thank you,CarParts TeamReview fromJames S
Date: 02/26/2025
5 starsJames S
Date: 02/26/2025
Great place great deals on any vehicle part you needCarParts.com, Inc.
Date: 02/27/2025
Hi *****,Thank you for the kind words! We're so glad to hear you had a great experience with us. Were always here to help with any vehicle parts you need at great prices. We look forward to serving you again soon!Regards, CarParts.comReview fromChris B
Date: 02/21/2025
1 starChris B
Date: 02/21/2025
Im only giving one star because giving no stars isn't an option. I ordered multiple parts and they screwed up most of it. They sent parts that aren't for my vehicle at all and packaged it so s***** that some parts must have "fell" out and never made it to me. When I contacted them about it I was told that since I didn't pay for shipping protection they couldn't do anything about it. So, even though some dumbfounded dipshits aren't capable of doing their jobs correctly and they send parts that are incorrect, if you don't pay for their "protection" you get to keep the ******** they sent and they get to keep your money. So, in my honest opinion, this was the worst parts buying experience I've had in a long time. F*** carparts.com, f*** them in their stupid *****.CarParts.com, Inc.
Date: 02/22/2025
Hi,We're really sorry for the issues you encountered with your recent order. We understand how frustrating it must be to receive incorrect parts and experience packaging concerns, and we truly regret any inconvenience this has caused.We take customer satisfaction seriously, and I want to assure you that we are reviewing what went wrong with your order. While our standard policy requires shipping protection for lost or missing items, we recognize that proper fulfillment and packaging are our responsibility. Based on our review, it appears there may have been an error in how your order was packed, and we are looking into this with our warehouse team to prevent similar issues in the ********* make this right, we're reviewing possible resolutions for you.Once again, we truly appreciate your patience and your feedback, as it helps us improve. We value your business and hope to restore your confidence in ******* regards,Carparts.com TeamReview fromMaritza G
Date: 02/20/2025
1 starMaritza G
Date: 02/20/2025
Ordered part and it came in multiple shipments. They sent out heavy car parts in the thin plastic envelopes and the part ripped through the packaging in transit and arrived with one of the two parts missing. Would not replace the part after going back and forth with customer serviceCarParts.com, Inc.
Date: 02/23/2025
Hi *******, thank you for sending us this feedback, were sorry to hear about your recent experience with us. We sent you an email to further discuss this matter, please check our message and reply if you have other questions or concern. Thank you,CarParts TeamReview fromTory T
Date: 02/19/2025
1 starTory T
Date: 02/19/2025
I have been giving three different dates about shipping. Paid $15.00 on shipping fee for a blower motor. Having **** ship it is not reliable. Borrowing vehicles from family and friends is a pain. Need heat in vehicle when it's sub zero degrees. As of this writing I have to wait another three days. Not ordering from this place anymoreCarParts.com, Inc.
Date: 02/20/2025
Hi!We apologize for the shipping delays and the inconvenience this has caused. We understand how frustrating this situation is, especially in extreme weather conditions.Please check your inboxwe have sent you a private message via email to further assist ypu. Thank you for your ************* regards,CarParts Team
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.