Reviews
This profile includes reviews for CarParts.com, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 463 Customer Reviews
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Review fromTerry B
Date: 03/21/2025
5 starsTerry B
Date: 03/21/2025
It was easy to find the part I needed, the price was very reasonable, and delivery was fast. I also looked at the Q&A section of the web site and found the answers to a couple of my questions.
CarParts.com, Inc.
Date: 03/22/2025
Hi *****,Thank you for your positive feedback! We're happy to hear you easily found the part you needed at a reasonable price and that you received it quickly. We're also glad you found our Q&A section helpful. We appreciate you taking the time to share your *************** regards,****** *.Customer AdvocateReview fromRichard L
Date: 03/20/2025
2 starsRichard L
Date: 03/20/2025
Ordered 3/13/25, projected delivery 3/17/25. $88 shipping, arrived 3/20/25. Glad it wasn't something I needed.CarParts.com, Inc.
Date: 03/22/2025
Hi *******,We apologize for the delay in your delivery. While we strive to meet all estimated delivery dates, unforeseen shipping delays can sometimes occur. We understand how frustrating this can be, especially with the shipping cost *********** make up for the inconvenience, we have reached out to you via email with a resolution. Please feel free to respond if you have any further concerns. We appreciate your patience and thank you for your ************* regards,****** *.Customer AdvocateReview fromJames L
Date: 03/19/2025
3 starsJames L
Date: 03/19/2025
So far about average cuz I haven't got my purchase yet and was supposed to be here on 3/17 /25 two days agoCarParts.com, Inc.
Date: 03/20/2025
Hi *****,Thank you for taking the time to share your feedback, and Im sorry to hear about the delivery issue you experienced.Please know that we are investigating this concern to ensure it doesn't happen again in the future. As mentioned during our conversation, Ive already requested our ********************* to process a refund for the shipping cost of the Cylinder Head Gasket. You should receive a refund confirmation email for $12.79 within 24 to 48 business hours, and the amount will be credited back to your ****** account.If you have any further concerns, please dont hesitate to reply to this email.Thank you,Norylin T. Customer Advocate TeamReview fromWilliam K
Date: 03/18/2025
1 starWilliam K
Date: 03/18/2025
I ordered some parts from Carparts.com and was charged the initial authorized charge only to find out they also charged me an additional $595.39 that was not authorized. I called them to find out wtf and was told they charged the initial charge to verify the funds were available and that charge was $725.05 and not to worry but the second charge will fall off in 3-5 days after they ship my parts. DONT WORRY? You tied up a total of $1,300 of my money and now I have to wait? Get real the $725.05 was expected but the other was not and I have bills that are due. I was then told by them the bank did that, I said so youre telling me my bank just randomly pulled your name out of a hat and entered two amounts to put in pending? I will not use this company ever again and I strongly urge you to think twice before you do unless your ok with them tying up your money!CarParts.com, Inc.
Date: 03/20/2025
Hi *******,Thank you for reaching out and sharing your feedback with us. We completely understand your frustration, and we apologize for any confusion this may have ********* per our previous notes, one of our supervisors has already explained the pre-authorization process, which is a standard procedure used by financial institutions to verify funds before completing a transaction. Our system shows that the pre-authorization hold on your account has already been released, and the additional charge you mentioned was not a second charge but rather it is the actual charge when the parts were shipped.We understand that this situation has caused inconvenience, and we sincerely apologize for the impact it has had on your finances. Please rest assured that the pre-authorization hold is not a charge, and it is normally removed within the stated 3-5 days.If you have any further concerns or questions, feel free to reach out, and well be happy to assist you further. Thank you,Norylin T.Customer Advocate TeamReview fromKatie D
Date: 03/18/2025
1 starKatie D
Date: 03/18/2025
0 STARS In a pickle I trusted the item I purchased would be here in the 2 days the website said when I purchased it. It is now 2 days later and I got an email saying there was a delay, I submitted through the chat feature online to find out what is going on because I am set to leave in my vehicle the part is for now 2 days from now and wanted to make sure it would be here in time as I am having it shipped to a completely different address. I specifically said if it won't be here by Thursday I needed to cancel the order since I will not be here anymore after Thursday. The lady from the chat couldn't give me an answer but said I would receive an email with an update, I got an email saying that my item has shipped and had the tracking number and that my package should be here tomorrow only to go to the fed ex website and check the tracking at the end of the day now to see that it still hasn't shipped and that only the label was created. I am beyond furious because I was legit lied to. Why say my item shipped if it hasn't? Just to get out of cancelling my order maybe? That is fraud. Will not be using this website ever again. Now I have to plan a special trip somewhere over an hour away from home to hopefully pick up my package when I get back from out of state for a part I needed for my trip. HIGHLY NOT RECOMMEMNDED!!CarParts.com, Inc.
Date: 03/19/2025
Hi *****,We sincerely apologize for the inconvenience caused by the delay in the delivery of your Engine Splash Shield. We understand how important it is to receive your parts on time, and we are truly sorry that we did not meet your expectations.We would like to inform you that the estimated delivery date for your part is March 20, 2025, by the end of the day. We have already sent you an email with further details about your order and compensation for the inconvenience.Please know that we have escalated the issue to our shipping department for further improvement to prevent such delays in the future. We deeply appreciate your patience and understanding as we work to resolve this matter.Thank you for bringing this to our attention, and please dont hesitate to contact us if you need any further *************** regards,**** *.Customer Advocate TeamReview fromSJ M
Date: 03/18/2025
1 starSJ M
Date: 03/18/2025
****** IS AN UNDERSTATEMENT THEY LIED TO ME ABOUT DELIVERY AND GAVE ME A DIFFERENT PRODUCT BECAUSE IT ISNT IN STOCK! SO THAT THEN DELAYED MY ORDER, then given TWO DIFFERENT DATES AND STILL NO DELIVERY! Just sitting somewhere 4 hours away in **! Been waiting since SUNDAY! After the timer on the website told me to order before a certain time Id get it by Monday! Then finally shipped I get another date for Tuesday which is today and I still dont have an update saying its on its way! Never again. As a first time customer im pissed! And all they have to say is IM SORRY! While care is still sittingCarParts.com, Inc.
Date: 03/19/2025
Hi **** **********,We sincerely apologize for the delay and any frustration this has caused. We understand how important it is to receive your order on time. Upon review, your order was placed on March 15, 2025, and the original estimated delivery date was March 17, 2025. However, the updated scheduled delivery date is March 19, 2025, by the end of the day.We acknowledge that the multiple delivery date changes have caused an inconvenience, and we have issued a rebate as a goodwill gesture. Please know that we are continuously working on improving our shipping estimates to prevent situations like this.If you need further assistance, feel free to reach out, and wed be happy to ********* regards,**** *.Customer Advocate TeamReview fromZz D
Date: 03/09/2025
1 starZz D
Date: 03/09/2025
It's unfortunate I didn't read reviews before ordering. The wrong item was shipped to me. I immediately filled out the form and included photos of their error to get the correct part. Feb 18th I received an email notifying me that a return label would be emailed in 2-3 days. Feb 19th I received an email that the correct part was being shipped. Feb 26th I emailed that I hadn't received the return label or the part. Online tracking indicated the part would arrive by Feb 24th. Yes, you read it right. Online tracking indicated it should arrive 2 days BEFORE I sent the email. The package was about 1.5hrs away. An auto-email response directed me to 'chat' for customer service so I did. I was able to obtain a return label via chat. Feb 25th I shipped the wrong part back. I was advised to track the shipment of the correct part online as the status should update within 24hrs. Today, Mar 9th still indicates the part will arrive on Feb 24th. Packing, shipping, and customer service are definitely lacking.CarParts.com, Inc.
Date: 03/11/2025
Hi Zz De,We sincerely apologize for the frustration this experience has caused. We understand how important it is to receive the correct part in a timely manner, and we regret any confusion regarding the return process and tracking updates.Upon checking, we did send the return label on February 18, but sometimes these emails may end up in spam or junk folders. We're glad you were able to obtain the label via chat and return the incorrect part.Upon checking, there has been no movement on the tracking. I see that one of our customer service agents has already helped you file a lost claim for a refund.Your feedback is valuable, and we appreciate the opportunity to improve our service.Regards,CarParts TeamReview fromJoshua P
Date: 03/09/2025
1 starJoshua P
Date: 03/09/2025
****** up my back passenger window order. Already slow to respond.CarParts.com, Inc.
Date: 03/11/2025
Hi ****** ******,Were sorry to hear about your experience and any frustration it has caused. Upon checking, one of our email team members has already responded to your inquiry and processed your refund. If theres anything else we can do to assist you, please let us knowwed be happy to help.Regards,CarParts TeamReview fromSean M
Date: 03/09/2025
2 starsSean M
Date: 03/09/2025
The website works O.K. but It's really inconvenient to have to go through customer service to cancel an order that hasn't even processed yet. However, the customer service was good about macking sure the order was cancelled and the correct address was used (the bad address was, admittedly, my fault.)My order of shocks and struts ended up completely split into two packages unnecessarily. The first package arrived on time, but its was packaged poorly with one loaded front strut and both rear shocks banging around loosely in a large box. There was very little tape houling the box closed. I've now been spammed with multiple delays for the rest of my order. Ive never had this issue ordering parts online anywhere else.CarParts.com, Inc.
Date: 03/11/2025
Hi **** *****,Thank you for your feedback, ****. We apologize for the inconvenience youve experienced with your orders. We have reached out to you via email with further details regarding your order and the steps we are taking to resolve the issue. Please check your inbox for more information. If you need any additional assistance, feel free to reply to the email, and well be happy to assist you further. We appreciate your patience and ****************** regards,**** *.Customer Advocate TeamReview fromThomas C
Date: 03/06/2025
2 starsThomas C
Date: 03/06/2025
Can not get parts delivered on time when paying for expedited shipping.CarParts.com, Inc.
Date: 03/10/2025
Hi ******, Thank you for your recent order with us. We appreciate your business and want to ensure you have the best experience possible.We understand that you placed an order for an A/C Condenser and Radiator with 2-day delivery. Based on our records, your order was vended in a timely manner, and the shipping label was created on February 24th. The package was successfully delivered on February 26th. However, we acknowledge any inconvenience this may have caused, and we want to make it ******** a courtesy, we have processed a refund for your 2-day shipping fee. We sincerely appreciate your patience and understanding. If you have any further questions or need assistance, please dont hesitate to reach ******** regards,
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