Reviews
This profile includes reviews for CarParts.com, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 463 Customer Reviews
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Review fromMorris M
Date: 01/27/2025
5 starsMorris M
Date: 01/27/2025
The parts that were sent to me was the correct parts *** was sent to me in very fast way the personal works in a professional way will recommend to others many thx
CarParts.com, Inc.
Date: 01/28/2025
Hi ******,Thank you for your wonderful feedback! We're so glad to hear the parts were correct and arrived quickly. Its great to know you found our team professional as well. Your recommendation means a lot to usmany thanks, and were here for you anytime you need!Best Regards,CarParts TeamReview fromAlejandro I
Date: 01/27/2025
5 starsAlejandro I
Date: 01/27/2025
Great service, the part I bought was the exact one I needed and also I had a call with costumer support for a mistake I made and the guy was super patient and took care of the problem easily. 5 stars hands downCarParts.com, Inc.
Date: 01/28/2025
Hi *********,Thank you so much for your kind words and fantastic feedback! We're thrilled to hear the part was exactly what you needed and that our customer support team was able to assist you promptly and patiently. Your satisfaction means the world to us, and we truly appreciate the 5-star rating. If you need anything else, don't hesitate to reach out!Best regards,CarParts TeamReview fromJoe D
Date: 01/25/2025
1 starJoe D
Date: 01/25/2025
Purchased a tailgate. I brought it to the body shop to get painted and they told me it was bent and dinged. So I purchased another and it was damaged as well they should really foam pack the parts. I am now returning one and having the body shop repair one and having to pay more.CarParts.com, Inc.
Date: 01/26/2025
Dear Mr. ************** you for taking the time to share your feedback with us regarding your recent orders with us. We sincerely apologize for the inconvenience youve experienced with both items arriving damaged.Please rest assured that we take your feedback seriously and are committed to improving your experience with us. A member of our team has reached out via email to discuss the next steps, as we were unable to reach you by phone. If theres a more convenient time or method to connect, please let us know.Thank you for giving us the opportunity to address this matter. We value your business and hope to regain your ********** regards,CarParts TeamReview fromHarned G
Date: 01/24/2025
5 starsHarned G
Date: 01/24/2025
Great Service! Will do business with your company again in the near future.CarParts.com, Inc.
Date: 01/25/2025
Hi ******, Were thrilled to hear about your positive experience with your recent window regulator purchase! Your satisfaction is our top priority, and its always rewarding to hear that weve met your expectations. If you have any future needs or questions, dont hesitate to reach outwere here to help! Thank you for choosing CarParts.com. We appreciate your support and look forward to serving you again! Best regards, CarParts TeamReview fromValerie H
Date: 01/24/2025
1 starValerie H
Date: 01/24/2025
HORRIBLE customer service and business. Ordered ********************** 2 weeks before Christmas. Received parts month later. Wrong parts and missing parts.They *re-sent* parts supposedly, never received. Another week of waiting, even contacted owner, Meniare, the owner assured ** something would be done. Nothing.Missing parts, $200 later, they refunded me $28. Thanks.Get your business together.Making millions and who cares about the little ********* dissapointed.CarParts.com, Inc.
Date: 01/25/2025
Hi *****, Thank you for taking the time to share your experience with us. I sincerely apologize for the frustration and disappointment caused by the delay in delivery and forgetting wrong and missing part. We strive to ensure that every order meets our customers' expectations, and I regret that we fell short in this instance. Rest assured that this will be taken cared. We sent you an email today and we are hoping for your response. Regards, CarParts TeamReview fromZach L
Date: 01/22/2025
5 starsZach L
Date: 01/22/2025
After my order had been lost they were very quick to issue a refund for the inconvenienceCarParts.com, Inc.
Date: 01/23/2025
Hi ****,Thank you for your understanding and patience. Were glad to hear that our team was able to quickly resolve the issue and provide a refund. We apologize for any inconvenience caused and appreciate your feedback as it helps us improve our service.Regards,CarParts TeamReview fromRuben Q
Date: 01/19/2025
4 starsRuben Q
Date: 01/19/2025
Ordered a driveshaft, quick delivery. Part was ready for install right out of the box.CarParts.com, Inc.
Date: 01/21/2025
Hi *****,Were thrilled to hear about your positive experience with your recent driveshaft purchase! Its great to know that the delivery was quick and that the part was ready for installation right out of the box.Your satisfaction is our top priority, and its always rewarding to hear that weve met your expectations. If you have any future needs or questions, dont hesitate to reach outwere here to help!Thank you for choosing CarParts.com. We appreciate your support and look forward to serving you again!Best regards,CarParts TeamReview fromPaul T
Date: 01/18/2025
5 starsPaul T
Date: 01/18/2025
Exactly what I needed. Item fit like a glove and required no modifications. Appears to be made wellCarParts.com, Inc.
Date: 01/19/2025
Hi ****,Thank you for your feedback! We're so glad to hear the item was exactly what you needed and fit perfectly without any modifications. Its great to know the quality met your expectations. Let us know if theres anything else we can help with!Best regards,****** *.Customer Advocate TeamReview fromKatie H
Date: 01/16/2025
2 starsVery, very disappointed in the way the box arrived. It was ripped open in two separate places. Contacted carparts.com and they said I should have chosen "insurance". I told them I ordered it over the phone and the guy helping me never mentioned anything about insurance and it was a robot chat. If the part is compromised, I still have to pay the mechanic to take my entire door apart $$$ top see if the part is good $$$. Can't roll my window down, so I can't wait for a new order to arrive, I needed it and it was held up for 12 days after the guy on the phone (check the recording) told me it would be here in 3 days. Disappointed in the experience, I really wanted to love it too. PS...couldn't attach the photo's of the box here for some reason.Review fromRonald P
Date: 01/16/2025
5 starsRonald P
Date: 01/16/2025
The right parts, fast delivery, easy to use website and decent prices. Good job!CarParts.com, Inc.
Date: 01/17/2025
Hi ******,Thank you for your kind words! We're thrilled to hear you're happy with the parts, delivery, and website experience. We appreciate your support and look forward to serving you again!Thank you,Norylin T.Customer Advocate Team
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