Reviews
This profile includes reviews for CarParts.com, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 463 Customer Reviews
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Review fromBobby J
Date: 01/15/2025
5 starsBobby J
Date: 01/15/2025
I was prized with everything parts were on time and customer service was good
CarParts.com, Inc.
Date: 01/16/2025
Hi *****, Thank you so much for your wonderful feedback! We're thrilled to hear that you were pleased with your experience, from the timely delivery of your parts to our customer service.Your satisfaction is our top priority, and its great to know we met your expectations. If theres anything else we can do to assist you, please dont hesitate to let us know.We look forward to serving you again soon!Best regards,CarParts TeamReview fromTravis S
Date: 01/13/2025
5 starsTravis S
Date: 01/13/2025
Happy with purchase. Quick delivery. ?? Will buy again in the furure. ThanksCarParts.com, Inc.
Date: 01/14/2025
Hi ******,Thank you for your kind review! We're delighted to hear you're happy with your purchase and satisfied with the quick delivery. We look forward to serving you again in the future. Thanks for choosing us! ??Best,****** *.Customer Advocate TeamReview fromJoseph W
Date: 01/11/2025
5 starsJoseph W
Date: 01/11/2025
Parts came in on time and exactly what i needed. Also communication was great.CarParts.com, Inc.
Date: 01/12/2025
Hi ******,Thank you for your feedback! We're thrilled to hear the parts arrived on time and met your needs. Were also glad the communication was helpful. Let us know if we can assist you further!Thank you,CarParts TeamReview fromTim H
Date: 01/07/2025
5 starsTim H
Date: 01/07/2025
Oustanding place, customer service is number one. If you have a problem with a part they make it right. And they respond to their part reviews if you have an issue. The parts are well packaged and delivery was fast, even during Christmas. I will continue to do business here.CarParts.com, Inc.
Date: 01/08/2025
Hi *******,Thank you so much for your kind words! Were thrilled to hear that you had such a great experience with customer service and our **********************. Ensuring that our customers are taken care of is always our top priority, and its great to know weve earned your trust.Were especially glad to hear that even during the busy holiday season, everythingfrom packaging to deliverymet your expectations. We truly appreciate your continued business and look forward to serving you again!Best regards,CarParts TeamReview fromJohn W
Date: 01/06/2025
5 starsJohn W
Date: 01/06/2025
All of my parts arrived on time and everything fit perfectly. Thanks **** WCarParts.com, Inc.
Date: 01/07/2025
Hi ****,Thank you so much for your great feedback! Were thrilled to hear that all of your parts arrived on time and that everything fit perfectly. We truly appreciate your business and look forward to serving you again in the future.If you need anything else, feel free to reach out!Regards,CarParts TeamReview fromTommy B
Date: 01/05/2025
1 starTommy B
Date: 01/05/2025
I ordered four parts for my 2001 ***** 2500hd from them. I received three of the parts on time but the fourth never showed up. I did order during the holiday season so I figured it might have gotten looked over in the truck and it would show up. Well two weeks went by and nothing so I reached out the the shipping company multiple times and they finally told me they lost it and needed to contact Carparts for a refund. I looked up the company they use for shipping and they have a 1.4 star review. Anyway, so I reached out to Carparts and they basically told me I didn't purchase shipping protection which I honestly don't remember it even being an option. But since I didn't get that, there was nothing they could do so I'm out $200 because they want to use a crappy shipping company and stand behind the company they chose to ship through. Don't buy from this company unless you like to roll the dice and play the game of chance.CarParts.com, Inc.
Date: 01/08/2025
Hi ***** *****,We sincerely apologize for the inconvenience and frustration this situation has caused you. We understand how important it is to receive all the parts for your vehicle, especially during the busy holiday season.Upon reviewing your case, we found that a tracer was filed with the shipping carrier to locate the missing package. According to the tracking information, the package was delivered on 2025-01-07 at 12:42 PM and was left at the front door of the address provided.We deeply regret any miscommunication regarding our Shipping Protection option, which provides added security for cases like this. We are constantly working to improve our services and ensure a better experience for our customers.If you still have concerns or need additional assistance, please dont hesitate to reach out to our customer service team. We truly value your feedback and appreciate your patience as we work to resolve any issues.Thank you for bringing this to our attention, and we hope to serve you better in the *********** regards,**** *.Customer Advocate TeamReview fromDJ Z
Date: 12/30/2024
5 starsDJ Z
Date: 12/30/2024
First of all thank you ****** for helping me out to replace one of the strut I bought that are making noise. They do really care about their customers and they do read the customers reviews. I highly recommend *********************** for their customer service.CarParts.com, Inc.
Date: 01/01/2025
Hi DJ,Thank you so much for your thoughtful message! We truly appreciate you taking the time to share your positive experience. We're thrilled to hear that ****** was able to assist you with the replacement of your strut and that you're happy with the level of care and attention we've *********** CarParts, we pride ourselves on listening to our customers and continuously improving, so it's wonderful to know that our efforts have made a difference for you. Your recommendation means a lot to us!If you ever need assistance in the future, please dont hesitate to reach out. We're here to help!Best regards,CarParts.comReview fromPattie G
Date: 12/30/2024
1 starPattie G
Date: 12/30/2024
The customer service its the worst I have ever dealt with. I returned a part per their request because it was faulty and they no longer stocked it. They have had my part for over two weeks and keep giving me a run around about giving me a refund even though in multiple emails it says that as soon as they receive the part and inspect it after 2-3 days that the refund will be authorized. Now they are saying that they have to make sure the part is in the warehouse even though I have the ***** confirmation that it was delivered and the guy I talked to on the phone from Carparts.com says that it was delivered to the warehouse on December 16th. BEWARE DO NOT BUY FROM THESE PEOPLE.CarParts.com, Inc.
Date: 01/01/2025
Hi,Thank you for bringing your concerns to our attention. We deeply regret to hear about the challenges you experienced with your recent return and refund process. Providing excellent customer service is a top priority for us, and its clear we fell short of your expectations in this instance.After reviewing your case, I want to personally apologize for the delays and miscommunication regarding your refund. Your returned part was received on December 16th, and while our standard inspection process typically takes 2-3 days, there was an unexpected delay in completing the necessary steps to process your refund. This was further compounded by inaccurate information provided during your follow-ups, which understandably caused frustration.Please know that your refund has now been processed as of December 30th, 2024. You should see the credit reflected in your account shortly. If you have not received it or encounter any further issues, please dont hesitate to reach out to us directly so we can resolve it immediately.We sincerely value your feedback and are using this situation as an opportunity to improve our internal processes and communication. Our goal is to ensure a smoother and more efficient experience for all our customers moving forward.Once again, we are really sorry for the inconvenience caused and appreciate your patience as we worked to resolve this matter. Thank you for giving us the chance to make this right.Sincerely,Review fromSherri H
Date: 12/29/2024
5 starsSherri H
Date: 12/29/2024
Great! I was able to replace the headlights on my car and they work well!A call to customer service eased my concerns about a delay in delivery and an unusual charge to my bank account. It turned out to be an authorization charge which was refunded once the headlights were delivered.Thanks!CarParts.com, Inc.
Date: 12/31/2024
Thank you so much for sharing your experience with us! We're thrilled to hear that your new headlights are working well and that you successfully replaced them.We understand how concerns about delivery delays or unexpected charges can be unsettling, and we're glad our customer service team was able to provide the clarification and support you needed. It's great to know the authorization charge was resolved as expected, and everything was to your satisfaction.Your feedback means a lot to us, as it helps us continue to improve our service. If there's anything more we can do for you, please don't hesitate to reach out.Thank you for choosing CarParts.com, and we look forward to serving you again!Best regards,Carparts.com TeamReview fromKyle K
Date: 12/27/2024
1 starKyle K
Date: 12/27/2024
The struts i bought says in green letters Guaranteed to fit my vehicle after I put my vehicle info in, I installed the struts upon arrival and the mounts went bad within a few months, i notified them and they reconfirmed the struts fit my vehicle and sent replacements, those lasted about 6 months before blowing out and leaking. I contacted them again to figure out why these are not lasting and they had no idea, i told them to refund me once I send defective struts back and they agreed. Now with 2 sets of struts going bad within 30k miles and nit even a full year the struts have now destroyed my new tires that cost me just over $1000.00, my balljoints and an end link for sway bar, I spent $100 twice on alignments and and am out quite a bit of money from this. So I contacted ****** who manufacturers the struts and they told me based off part numbers that carparts.com sold me incorrect parts for my vehicle and that I need 006 instead of 005 that they sold me and confirmed twice that they fit. The parts they sold me are for a cutaway and not a cargo transit and are completely different in spring rate/compression etc etc. So I contacted carparts.com to file a complaint with them demanding this issue be fixed and compensate me for the troubles and wasted money on all my other parts and services, well they just keep giving me the run around and never filed anything for a case I opened with them and no record of this issue being escalated, the supervisor lied to me saying he'd send me email confirmation about this case being escalated and never did, he said his extension was 2119 and when I called back to talk to him I was told that extension doesn't exist, now when I call back I just keep getting hung up on and they are avoiding this situation the best they can.CarParts.com, Inc.
Date: 12/30/2024
Hi ****,I sincerely apologize for the issues you've experienced with the shock absorber and strut assembly. After reviewing your case, it appears the part you purchased is intended for a Cutaway Van, ************** not a Cargo Van. This information is clearly listed in the product description and specifications on our website. While we understand this may not have been immediately obvious, we want to make sure you are aware of the fitment details in case there was any confusion during your purchase.I also apologize if our agents did not catch this when processing your warranty claim. Since the part worked for a while, they may have assumed it was the correct one for your vehicle. Well address this internally to improve our processes moving forward.Regarding compensation, please note that our warranty covers the part replacement, but we cannot reimburse for labor costs or any incidental damages (such as loss of use, towing, or rental fees). For full details, you can review our warranty limitations here: General Warranty Limitations.We will also investigate why the supervisor did not follow through with the email, and were committed to ensuring better communication moving forward. Once we receive and inspect the returned part, well issue your refund promptly.Thank you for your understanding, and please feel free to reach out if you have any further questions or concerns.Thank you,Norylin T.Customer Advocate Team
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