Complaints

This profile includes complaints for Pacific Medical, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Pacific Medical, Inc.

  PO Box 149 Tracy, CA 95378-0149

• 

  Pacific Medical, Inc.

  1700 N Chrisman Rd Tracy, CA 95304-9314

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/17/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Pacific Medical sent me an invoice for an air cast that was not purchased. When I called them, they claimed I received one at my dr. **** (they had the date of the visit and the provider). They said they would call their area representative to get more information. I called the provider myself, who stated 1) they do not work directly with Pacific Medical, 2) I did not receive an air cast the at the appt 3) if I had received any device I would have been billed directly from the medical office (and not Pacific Medical)I feel Pacific Medical is running a scam of some sort to take advantage of people not paying attention to their bills. I think they should be investigated for this. I would like them to remedy the situation on behalf of the fake account/ fake invoice they have created.

  Business Response

  Date: 10/21/2024

  I have called the patients mother and left a message for a return call. It appears that the *********** sent us the wrong patient information, I have cancelled the billing for this order. 

  Thank you, ****

   

  Customer Answer

  Date: 10/21/2024

  I am rejecting this response because: 1) we have not received a phone call or voicemail from Pacific Medical indicating that they are removing the charges and we would like to have this mailed directly to us for proof. 2) We feel that they are being unethical- our medical provider (*********************************************************************** Center), clearly stated Pacific Medical is not authorized to bill/ invoice/ etc UW Medicine patients directly for any reason (especially because *********** does not distribute Pacific Medical products to patients and denies Pacific Medical even being a vendor for them. So when Pacific Medical says they "confused us with with another patient" I believe this is still grounds for someone to investigate them for fake billing practices. I feel Pacific Medical 1) wrongly obtained the patient's contact information/ and medical records and 2) is taking advantage of the public being less diligent in understanding scams.
  

  Business Response

  Date: 10/22/2024

  Hello, 

  I have called the patients mother once again and left a message. We have been working with and supplying ** with DME and soft good orthotics for well over a decade, and while I entertained the idea of attaching our ******************* Agreement, I have opted against it. Again, the amount has been written off. Stadium Sports sent us the incorrect demographics in error, unfortunately they are human, as are we, and mistakes happen. I will send out a zero-balance summary sheet and if the patient's mother would like to discuss further, she can return my call. 

  Thank you, 

  **** ******* **********************

   

• Initial Complaint

  Date:09/19/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company, Pacific Medical, **** sent a very fishy "invoice".. they billed for a shoulder sling i never received. I know nothing of this company. I don't use this company. I've never been to that company. I don't pay for medical. I'm 100% through ** and I also have full state medical. That doesn't matter though. The envelope, and invoice have different addresses. I called and asked about what they did wrong. The lady blamed me and hung up. Rude, extremely rude. She claimed it was from December or something? December is the claimed service date, they invoiced September 12th. This is either fraud or absolute incompetence. I want a paper stating this balance isn't owed by me. I want it within 72 hours. There will never be 1 red cent coming from my pocket. You have failed at your jobs.

  Business Response

  Date: 09/30/2024

  There is a $32.00 balance outstanding for a sling received from ************************************ Center ** on Jan. 13, 2024. When the patient was called about the sling our records indicate that he and his wife were rather abusive to our representative. The VA does not reimburse for Durable Medical Equipment as they supply their own. The balance remains $32.00, if the patient would like to discuss further he can reach me directlt at **********************. 

   

  Thank you, 

  **** *******

  Pacific Medical, Inc. 

  Customer Answer

  Date: 09/30/2024

  I am rejecting this response because:

  I do not pay for my medical. I'm covered by the state of ****** and the VA at 100%... they need to figure this out not me. In addition to that nonsense, I never received a sling, I have no wife and I have no clue about a phone call. This is an obvious fraud by an illegitimate company. Any further attempts to collect or harrass me will result in civil litigation. 

  
  

  Business Response

  Date: 10/01/2024

  I am going to write this balance off as a onetime good-will adjustment. The patient signed for the item, should this patient ever receive anything from Pacific Medical, Inc. moving forward they will be held responsible for any balance not paid for by their insurance. 

  Thank you

   

  Customer Answer

  Date: 10/02/2024

   
  Better Business Bureau:

  An act of goodwill is nothing born of a nefarious act. 
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
  

  
  

• Initial Complaint

  Date:09/17/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company over the phone tells you that their "cash price" from medical items (in this case a knee brace) is anywhere from $60-80. When billed to insurance, however, they decide charge $675 and then charge the patient out of pocket amounts for over $250. They are charging about 10x the item price because it goes to insurance and blames it on ******** pricing. This was for a neoprene knee brace with two pieces of metal in them. When asking to pay the "cash price" they refuse and say it is too late and it has been sent to insurance.Legally, a schedule of charges was never presented to me by either the provider, insurance company, or pacific medical. I never signed for any equipment or to purchase this equipment. I will not be paying 10x for a piece of small equipment that a price was never communicated with me.

  Business Response

  Date: 09/18/2024

  Good morning, 

   

  I have spoken to the patient and this matter has been resolved. 

   

  Thank you, ****

  Customer Answer

  Date: 09/18/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and, as long as the terms that were discussed over the phone are agreed to, find that this resolution is satisfactory to me. 
  
  

• Initial Complaint

  Date:08/27/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was billed for a knee brace for my son. The bill was paid in full on Feb 19th, 2024 for a total of $562.83. I called the number provided on the billing statement and paid over the phone using their automated system. Unfortunately I was in my vehicle when I called, and although I wrote down the confirmation number, I later that month cleaned out my vehicle and lost the piece of paper I wrote it on. The company has called me numerous times since then and each time I've informed them that it has already been paid. They keep sending the bill in the mail saying I am "seriously delinquent" on paying it and it still shows I owe the full amount. I even sent them a copy of my bank statement (which I've attatched) showing that I paid the bill. I am at a loss of what to do at this point. I refuse to pay for it twice.

  Business Response

  Date: 08/29/2024

  Hello, 

  I have spoken to the patient's mother and this matter has been resolved. 

   

  Thank you, ****

  Customer Answer

  Date: 08/31/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
  
  

• Initial Complaint

  Date:08/27/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a bill and notice of delinquency for what I assume was a transaction that I am not aware of and for which there is no explanation of what this transaction entails.This notice is egregious considering it indicates delinquency resulting in a penalty where this is the first bill I have received from the company for this supposed transaction.The difficulty in contacting this company to resolve this issue is presented below in a letter sent to the company which was responded to by a repeat of the original notice:To whom it may concern:I have no record of any transactions with Pacific Medical, Inc.Repeated calls to *********** yield disconnection or an inordinate waiting period. With regards to my delinquent account, the enclosed letter is the first correspondence I have received with regards to any balance due for any service which is still not clarified. In this case it is Pacific Medical who is delinquent in there billing process and should have notified me of service rendered in a timely fashion as to avoid any late fees burdened upon myself. Any further correspondence needs to include an invoice of whatever goods or services were rendered.Considering the standing of Pacific Medical with the Better Business Bureau, communication by similar letters as the one enclosed without proof of any transaction, will be considered a scam and harassment.I wish resolution of this issue with an explanation of what the transaction was, removal of the penalty, and a method of contacting the company billing **** to settle this issue.Thank you.

  Business Response

  Date: 08/27/2024

  Hello, 

  I have called the patient and am waiting to hear back so we can resolve the matter. 

   

  Thank you, ****

  **********************

   

  Customer Answer

  Date: 08/30/2024

  I am rejecting this response because:

  Even though the billing situation has been rectified, hopefully, the manner by which I had been treated by this company was not so my complaint stands. They should not do people like this.

  Immediately after I filed a complaint with the BBB an individual named **** (no last name) called and left a message and informed me that the late penalty did not have to be added to the bill and that the balance due was the original bill for an item, a balance not covered by insurance.

  I called the individual who reiterated what he said in the message when I queried what the service was that I was being charged for he did not seem that he knew, just that it was for a brace for my wrist or fingers, did not seem to even know make or model of the item.

  When asked why I did not receive a bill when the item was provided through a third party the reply was vague, that a bill was sent, that there were phone calls, and that they must have had the wrong address. My reply was that the proper way to conduct business is through proper billing practices and that the number of unsolicited calls I get cause me to ignore ones I am unfamiliar with, and that the proof they had the correct address was that I did receive bills but ones sent far after the fact indicating I was "seriously delinquent" in payment and that I had to pay a fine.

  I then asked about the cost adjusted after insurance. He indicated that my insurance paid for some of the cost but there was a balance I was responsible for. I was confused by this indicating that the cost of the item provided by this company must be over twice the cost of retail and that the incident for which the item was needed was covered by workers compensation not insurance.

  I then ended the call by giving him the compensating company name, contact information, and claim number and telling him that if his company had followed proper billing procedures this process could have been clear and taken care of in due course.

   

  
  

• Initial Complaint

  Date:08/19/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I keep getting a nasty letter about non payment.. *** talked to them gave check number and told them the check has been cleared by my bank and that was 4 months ago. Ive had it. This is harassment.

  Customer Answer

  Date: 08/20/2024

  I was billed ***** for a sling.  I payed it on 4 -22 24.  With a check. It cleared my bank a few days later. Ive have talked to them and gave them all the info on check number date and bank clearance. They keep sending harassing letters saying I havent paid.  Blah blah blah.   Im done with these people.

  Business Response

  Date: 08/20/2024

  Good afternoon, 

  I have called the patient but am unable to leave a message and properly research the account. 

  Please have the patient call me at **********************, so this matter can be resolved. 

  Thank you, ****

• Initial Complaint

  Date:08/10/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have received 3 phone calls by a woman named ***** from Pacific Medical Ins. for collection in the amount of $16.41 for date of service 12/22/2023. I paid this on 2/22 according to bank records. I received a call back in March or ***** stating I didn't pay. Then I provided the verification and she said she would get back to me and sorry for the error. Then today 8/10/24 she called again saying can I please call her. I called back and they were already closed at 11am PST? I'm starting to think this is either a scam, or the company is fake? The invoice I received doesn't say what the bill is for which I thought was off as well. Please help with this matter, thanks!

  Business Response

  Date: 08/16/2024

  Hello, 

  I have spoken to the patient and the matter has been resolved. 

   

  Thank you

  Customer Answer

  Date: 08/16/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
  
  

• Initial Complaint

  Date:08/05/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a bill from them for $*****. I have no clue what this for. There is no information other than how to pay the money. I have never even heard of this business and believe this is a scam.They claim the account # is ******** and the balance is ***** and due upon receipt. Have you had interaction with them? Is this a scam? Doesn't a business have to tell you what they are billing you for?I would appreciate any assistance you could offer me.Thank you,*****************************

  Business Response

  Date: 08/06/2024

  Good morning, 

   

  I have called the patient and am waiting for a return call to resolve the matter. 

   

  Thank you, ****

• Initial Complaint

  Date:07/28/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have received bills from Pacific Medical **** that do not specify what I'm charged for. The bill shows only the total amount due with no additional details. I tried to contact the company multiple times through phone, email, and their website and have not been able to get in contact with a representative. I was then sent a follow-up bill with an additional late fee, even though I have no idea what I am charged with. This is horribly unjust given that there's no explanation of what I'm paying for. To date, I still have not received an itemized statement explaining the original charges or the reason for the late fee. This lack of transparency and customer service is unacceptable. I am requesting the BBB's assistance in resolving this issue. Specifically, I seek a detailed itemized receipt for the original charges and removal of the unjust late fee.

  Business Response

  Date: 07/29/2024

  Hello, 

  I called the patient and left a message, it appears that we have called the number provided dating back to April and have left several messages. Once she calls back, I am sure we can resolve the matter. **********************

   

  Thank you

   

   

• Initial Complaint

  Date:07/28/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had two foot surgeries (April, 2023 and August, 2023); was given two surgical shoes at the office of ******************************* after each surgery; was sent an invoice from Pacific Medical, Inc. after each surgery; and promptly paid each invoice. Here is the detail and copies of Pacific Medical's invoices and my checks (front and back) are attached. Invoice # Invoice DateMy check #Check Date CO1-TAC7069573-3 9/14/23 2656 9/25/23 CO1-TAC7277347-3 12/6/23 2669 12/21/23I continue to receive invoices for a third surgical shoe in the amount of $38. I did not receive a third shoe. I repeatedly called the 800 number and have left numerous messages with no call back. There are no words to describe how worthless Pacific Medical's customer service is. After one of the many messages I left, I finally received a call back from a woman who spoke so softly and so quickly that it was impossible to understand her name. She left her extension number, but it was only three numbers and, as Ive since discovered, Pacific Medical's extension numbers are four digits. Clearly, she didnt want me calling her back. Then I talked to ***** who I think tried to be helpful, but wasnt. Perhaps he was new to the job, but he obviously had no idea what he was doing. I then asked for a call back from a supervisor. That person did call back but unfortunately I wasnt here. He left a message and a number with my husband so I could call him back. Of course, when I tried my call went to voice mail. I left a message, but that was the last I heard from Pacific Medical until I got another bill this time with a $25 late fee added. Please help me get this matter resolved.

  Business Response

  Date: 07/29/2024

  Hello, 

   

  I have spoken with the patient and this issue has been resolved. 

   

  Thank you, ****