Reviews
This profile includes reviews for New American Funding's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,496 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromDamon M
Date: 02/18/2025
5 starsDamon M
Date: 02/18/2025
Great to work with this team, they were on top of it, answering all our answers promptly and explaining everything in detail so we knew we were getting the best loan option possible.
New American Funding
Date: 02/22/2025
Thank you for your time to leave a review regarding your experience with New American Funding, *****. Should you require any further assistance or information, please let us know. Respectfully, ***************************Review fromStephanie R
Date: 02/18/2025
5 starsStephanie R
Date: 02/18/2025
The whole team was fantastic to work with. I purchased the home by myself, but the team helped me through the process. It was seamless and transparent. They always answered my questions quickly.New American Funding
Date: 02/19/2025
Thank you for your time to leave a review regarding your experience with New American Funding, *********. Should you require any further assistance or information, please let us know. We hope you enjoy your new home for many years to come! ****************************************Review fromKatie M
Date: 02/18/2025
5 starsKatie M
Date: 02/18/2025
The process was very quick and painless. Our team was very knowledgeable and helped us through the process. The process was well explained and all questions were answered quickly.New American Funding
Date: 02/22/2025
Thank you for your time to leave a review regarding your experience with New American Funding, *****. Should you require any further assistance or information, please let us know. Respectfully, ***************************Review fromRenee C
Date: 02/17/2025
5 starsRenee C
Date: 02/17/2025
The entire process was amazingly easy. Both **** **** and ***** *** were great to work with. I felt both of them made every effort to make sure I understood and met ***'s requirements in order to secure the loan that I wanted. It seemed like this process went a bit longer than expected, but **** and ***** did everything they could to push this through. ***** was especially helpful when at the last minute in order to get the final loan approval additional documents were required. I know she made an extra effort to smooth this over with both sides. I appreciate how professional and pleasant they both were with me all through the process. They were great!New American Funding
Date: 02/19/2025
Hello *****, thank you for your time to leave a review regarding your experience with New American Funding. We are happy to know you were pleased with the service **** and ***** provided. Should you require any further assistance or information, please let us know. Thank you for the opportunity to assist with your home financing needs. Respectfully, ***************************Review fromJames F
Date: 02/17/2025
5 starsJames F
Date: 02/17/2025
Very seamless process. You can tell they know how to make you feel welcomed.New American Funding
Date: 02/20/2025
We appreciate your kind words regarding your loan experience and service you received from your loan team, *****. We value your feedback and the opportunity to assist with your home financing needs. Please let us know if we can be of further assistance. Respectfully, ***************************Review fromRose N
Date: 02/17/2025
5 starsRose N
Date: 02/17/2025
Great experience. **** ****** was so helpful throughout the process. Communicate well and made us feel comfortable. Very helpful and professional.New American Funding
Date: 02/19/2025
Hello Rosearikea, thank you for your kind words and for the recognition regarding the service **** provided. Should you require any further assistance,please let us know. Respectfully, ***************************Review fromWilliam A
Date: 02/16/2025
5 starsWilliam A
Date: 02/16/2025
***, was a pleasure to have as our Mortgage guy, He was very helpful and the communication is by far the best I've seen. This is our second time using ***. Highly recommended.New American Funding
Date: 02/19/2025
We appreciate the positive feedback and the recognition regarding the service that *** and your loan team provided. Thank you for the recommendation, *******. Please feel free to contact us, should you need any further assistance. Respectfully, ***************************Review fromSean W
Date: 02/16/2025
5 starsSean W
Date: 02/16/2025
**** and the rest of the team helped us get everything in order to close on our house on time. I highly recommend **** ****** for your lending needs.New American Funding
Date: 02/20/2025
Thank you, ****, for your time to leave a review regarding the service provided by **** and your loan team. We look forward to sharing your review with management Should you require any further assistance or information, please let us know. Respectfully, ***************************Review fromAlycia S
Date: 02/16/2025
5 starsAlycia S
Date: 02/16/2025
Great company to work with for a mortgage loan. They helped us secure our beautiful home at a great rate.New American Funding
Date: 02/22/2025
Hello ******, thank you for sharing your experience you had with New American Funding. Customer satisfaction is our main priority, and your feedback is appreciated. Respectfully, ***************************Review fromJordan W
Date: 02/16/2025
5 starsJordan W
Date: 02/16/2025
****** made this objectively not fun process seamless and effortless on my end. I felt she had my best interest and was fully supportive making this as quick and easy as she possibly could for me, all while trying to get the best outcome for me possible. She is persistent, quick to communicate, knowledgeable, and empathetic. I'm very grateful for her help in all of this.New American Funding
Date: 02/19/2025
We appreciate your feedback, ******, and look forward to sharing your feedback with ****** and our management team. Please let us know if we can ever be of further assistance to you. Respectfully, ***************************
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.