Complaints

This profile includes complaints for Tricon Residential's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Tricon Residential has 28 locations, listed below.

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• 

  Tricon Residential

  15771 Red Hill Ave Tustin, CA 92780

  
• 

  Tricon Capital Group

  2700 W Cypress Creek Rd Ste D126 Fort Lauderdale, FL 33309-1751

• 

  Tricon Residential

  Columbus, OH 43219-6093

• 

  Tricon American Homes

  1410 Donelson Pike Nashville, TN 37217-2933

• 

  Tricon Residential

  1702 E Highland Ave Ste 102 Phoenix, AZ 85016-4695

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/09/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My roommate and I moved into a home at ********************************************************************* on 4/18/2022. We paid a security deposit of $3223.50. The home had numerous issues including one that caused the floors to be ripped up, uncovering major mold damage that warranted a transfer into another Tricon home. After several conversations to ensure our deposit transferred over so we would not have to pay another, we were told that our deposit stayed the same and we would be getting the $3223.50 back. We, among a plethora of others, had continued to have issues that were not resolved in a timely or efficient manner. One of them being the *** which was caused by a hole in an air duct and a faulty thermostat. That complaint started in June of 2023 and possibly sooner. It wasn't until last August that it was finally replaced after months of back and forth with the company. We were told that due to the manner of the issue, we were *********** a rent concession to compensate for the high electric bill. Our lease ended on 9/19/2023 and we received a letter that we were getting our full deposit back but it was only $2149. Over the past 2 weeks, we have reached out to so many of their staff members to get the situation held and we have yet to have any solution or even receive any acknowledgment other than a maintenance personnel stating that we were denied the concession due to everyone's power bill increasing this year and that the deposit wasn't her department and that she would pass the message to someone else. They have violated their own "Bill of Rights" and have been gaslit and belittled this entire time. I have been insulted by a maintenance worker and patronized by this company. I have documentation of most if not all of the encounters. I would like to receive the concession but my main goal is to get the entirety of our security deposit.

  

  Business Response

  Date: 10/11/2023

  We would like to thank ******************** for taking the time to express her concerns regarding her security deposit refund. (Reference Complaint ID: *********.
  
  
  ******************** received a maintenance concession last year and that amount was transferred over to the ledger of her new home, which she recently vacated.
  ******************** was expecting a check from Tricon Residential and did not understand how the funds were transferred. Our team clarified this to ********************
  Regarding maintenance,there were only a few work orders submitted which seemed to be in the summer months.
  ******************** notified our team that they had high utilities bills. Our maintenance team reviewed their billing, and it was determined that the utility company raised rates for the summer months thus resulting in higher billing.
  Due to the inconvenience and miscommunication, our team will be providing a small concession to ********************.
  
  
  We appreciate ******************** allowing ** the opportunity to address her concerns and remain available should she have any further questions or concerns. Thank you. 

• Initial Complaint

  Date:10/06/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  esults. Please note this is the second time Ive had to contact the BBB/*** to get results. I was never credited for the ** issues I had for over a year. Desired Result: Complete the work on Monday, remove any additional fees then October rent will be paid. A credit for my time is also required. Furthermore I could encourage an entire investigation into the structure of their maintenance department.

  

  Business Response

  Date: 10/12/2023

  We would like to thank ******************** for taking the time to bring his concerns to our attention.
  (Reference Complaint ID: *********.
  
  Our team is currently gathering more information in order to further assist *********************
  
  We appreciate ********************** patience and will contact him directly once we have additional information. Thank you.

• Initial Complaint

  Date:10/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved out of the rented home on August 31, 2023. Gave them written notice as required by our contract. Today is October 6, 2023 and they are refusing to send my security deposit back and actually saying I owe them $21. They also will not provide me with an inspection report and/or itemized list of repairs. Per Georgia law, they have within 3 days to send me a list of repairs and 30 days to return my deposit. I have contacted them at least 5 times in the last month to resolve the matter and spoken to about 7 different people on the phone or email. I have video of when I moved in and video of when I moved out.

  

  Business Response

  Date: 10/12/2023

  We would like to thank ************** for taking the time to express her concerns regarding her recent move out (Reference Complaint ID: *********.
  
  Our team is currently gathering more information in order to further assist ***************
  
  We appreciate Ms. ****** patience and will contact her directly once we have additional information. Thank you.

• Initial Complaint

  Date:10/04/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tricon Residential continues to post a rental (***************************************************************) allowing anyone to access the property for a measly $55 fee. The doors of the property have been left open several times placing others in the neighborhood at risk for their safety, and allowing for potential squatters. Tricon Residential has refused to reply to those who have been scammed by the link. Tricon Residential ignores the fact that prospective renters have been allowed to enter the property when not directly through its company and by scammers paying a fee to access the link to the property posing as a realtor renting the property. Management at Tricon refuses to call back upon diligent requests to do so. The Company therefore must be investigated because its business is not be conducted professionally according to the appropriate Bus. & Prof. ***** that apply. Tricon Residential is placing the homeowners in the neighborhood at risk and in unsafe positions, which causes liability to the homeowners themselves.

  

  Business Response

  Date: 10/05/2023

  
  We would like to thank ****************** for taking the time to share her concerns (Reference Complaint ID: *********. ********************** is currently fighting a battle with incredulous scammers who are trying to take advantage of unsuspecting renters as well as fraudulently using others information. We are saddened to hear of the disappointment ****************** has with our leasing process. We have alerted our maintenance team to do a thorough check on the home and lock to ensure the home is secured. After a thorough search in our database, we were unable to locate an applicant using this name. We ask ****************** to please contact us directly at ************, should she have any additional concerns. Thank you.

• Initial Complaint

  Date:10/02/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Breach of Lease Agreement

  

  Business Response

  Date: 10/06/2023

  We would like to thank ****************** for expressing her concerns regarding her move out experience with Tricon Residential (Reference Complaint ID: *********.
  
  We are committed to holding ourselves to a standard of exceptional customer service; however, if our residents'experiences ever fall short, we strive to be as transparent as possible.
  
  ****************** vacated her home in August 2023. At this time an early termination fee was added to her account for not remaining in the home the duration of the signed lease. Upon review of Ms. ******** account,all work orders were completed in a timely manner. We understand the frustration on getting work orders scheduled to meet our vendors schedule as well as our resident and do apologize if ****************** feels she had to wait beyond a reasonable time-frame. The early termination charges will remain. In the attempt to resolve this issue, our team has contacted ****************** offline however no resolution has been made. We will remain available should ****************** have any additional questions or concerns. Thank you.

• Initial Complaint

  Date:10/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom it may concern -I received a copy of my credit report and found the following items to be in error. By provisions of the Fair Credit Reporting Act, I demand that this item be investigated and removed from my report. It is my understanding that you will verify this item with the creditor. Please remove this item that the creditor is unable to verify. Thank you,******************

  

  Business Response

  Date: 10/05/2023

  We would like to thank ****************** for taking the time to express her concerns, regarding her past residency with Tricon Residential (Reference Complaint ID: *********.
  
  In August 2016, ****************** entered a lease agreement. In April 2017, ************************* moved out of her home and terminated her lease 3 months early. An early termination fee was added to the account.After applying the security deposit any remaining outstanding balances on the account were sent to a collections agency, after multiple attempts for collection.
  
  We thank ****************** for bringing her concern to our attention but ask that she works directly with the collection agency in resolution. Thank you.

• Initial Complaint

  Date:09/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have reached out to the company several times to advise them that there is an issue with their irrigation system that is set to automatically run twice a day, every day, whether it rains or not. Due to this issue, it is potentially risking foundation issues as it causes sitting water and Im not able to let my children enjoy playing in the back yard as its basically a swamp back there with a million mosquitoes. Im simply seeking that some one come out to rectify the issue instead of me having to complete a complaint form for the **** because that will result in Tricon being fined to simply turn off the irrigation system. Can someone please assist with this minor issue as soon as possible?

  

  Business Response

  Date: 10/05/2023

  We would like to thank **************** for taking the time to share her concerns (Reference Complaint ID: **********. We are saddened to hear of ******************** disappointment with Tricon Residential and would appreciate the opportunity to make things right. After a thorough search in our database, we were unable to locate a resident or prospect using this name or address provided. We would like to ask **************** to kindly contact our **************************** at ************* so that we may further assist her. We look forward to speaking with **************** offline. Thank you.

• Initial Complaint

  Date:09/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Applied with Tricon, and got denied the next day with no explanation. Spoke with one lady who said I have no rental history (I was living with parents) I have great credit, great income, and able to pay any deposit yet nobody is willing to help me get the house rental. Ever since that first phone call I have not been able to get in touch with anybody in regards to my application. I was also never refunded the holding fee.

  

  Business Response

  Date: 09/25/2023

  We would like to thank ****************** for taking the time to bring his concerns to our attention (Reference Complaint ID: ********       ).
  
  Unfortunately, we were unable to approve ******************** application due to overall credit history.
  A refund in the amount of $250 was issued to ****************** on 9/23/23.
  His bank will process the refund within 3-5 business days.
  
  We appreciate the opportunity to clarify and wish ****************** the best in all future endeavors. 

• Initial Complaint

  Date:09/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last year I had put in a request for water damage near the master shower. Tricon sent out a handyman to fix the issue and I trusted it was fixed properly. Fast forward to today a year later, and we are now still having water damage in the bathroom and mold is now present and visible. The issue was not fixed properly the first time, so I can only imagine how much mold is behind the wall. My husband has been waking up with migraines and allergy like symptoms for weeks now and we could not figure it out. We also have a baby in the home and this is a huge health concern. I tired to call tricon several times today and now its saying they are closed. How can a company higher a handyman and not a plumber and prosper person to fix the issue. We have been living with mold for several months.

  

  Business Response

  Date: 09/25/2023

  We would like to thank ******************** for taking the time to bring her concerns to our attention (Reference Complaint ID: *********.
  
  Our team received an email on 9/21 at 8:11 pm and contacted ******************** at 8:16 am on 9/22, she was offered the option to go to a hotel or to terminate the lease if she wished to vacate the home.
  ******************** called in to report a leak on 01/16/22. Our vendor TTK was dispatched the same day to access the issue and found the tub drain in the wall needed replace and it was replaced.
  ******************** never called having any issue since then until 9/19/2023, our vendor called and scheduled with ******************** for 9/21, and made the necessary repairs on 9/22/23.
  A dehumidifier was placed in the master bathroom and our vendor cut out approximately 2 of drywall, there were no signs of water behind the wall.
  They did find some discoloration from where the shower door seal is not sealing, less than12 inch of drywall was replaced.
  The area is being treated and a mold test will be scheduled this week.
  Our team spoke to ******************** 3 times following her BBB Complaint and reassured her that we certainly understood their concerns and that they were being addressed.