Complaints

This profile includes complaints for Tricon Residential's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Tricon Residential has 28 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Tricon Residential

  15771 Red Hill Ave Tustin, CA 92780

  
• 

  Tricon Capital Group

  2700 W Cypress Creek Rd Ste D126 Fort Lauderdale, FL 33309-1751

• 

  Tricon American Homes

  841 Sparkleberry Ln Ste 1 Columbia, SC 29229-8628

• 

  Tricon Residential

  Columbus, OH 43219-6093

• 

  Tricon American Homes

  1410 Donelson Pike Nashville, TN 37217-2933

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/26/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a home from Tricon at ************************************************************* from Feb 2022 to March 2023. I tried for 3 months Jan-March 2023 to inform Tricon of my notice to vacate. I emailed on January 14th 2023 and again on March 2023 and called the customer service line 3 times during the 3 months time period. I received no responses from the emails I sent to ***************************** and *********************************. When I called the customer service number ************ in Feb 2023, one lady would not provide me with the direct number to speak to my leasing specialist and hung up the call on me. I called back and they said my account was not notated from the previous call and they would send my leasing specialist a note. March 2023 and I still have not been contacted by anyone regarding my move out instructions and notice to vacate. I finally receive a call from ********************************* on March 17, 2023 and she was apologizing for not responding and getting back to me and assured me that I would not be penalized for their lack of communication and confirmation of my notice to vacate. I finally received my move out instructions. They pretty much want you to remodel the house before you move out: Paint walls, pressure wash house and driveway, clean gutters, paint garage floor. SERIOUSLY??? It is now April 26th and I have not received any information regarding my security deposit. I had to log in to check my account to see that not only are they charging me for $2900 insufficient notice to vacate (when I gave 3 months notice), they are also charging me $350 for pressure washing which I have proof I paid for, and $70 to remove a window sensor. REALLY?? There were sensors from the 1990's already painted on to the windows when I moved in!!It appears ********************************* and *************************** are no longer with the company or are in other positions.I am asking for a refund of the following: $350 pressure wash fee, $2946.77 insufficient notice to vacate fee, and my $1899 security deposit.

  

  Business Response

  Date: 04/27/2023

  We would like to thank ****************** for taking the time to bring his concerns to our attention (Reference Complaint ID: *********.
  
  First and foremost, we would like to extend our sincerest apologies to ****************** for the inconveniences he experienced as a result of the errors in his move out statement.
  We have reviewed the move out statement and have reversed the following:
  
  Insufficient Notice Fee - $ 1,663.40
  Pressure Wash - $350.00
  Window Sensor - $ 70.00
  Bath Shower Head - $15.00
  Missing Doorbell System - $40.00
  
  Our team has been in contact with ****************** directly and have notified him of the reversal.
  We sincerely appreciate ****************** providing us with the opportunity to rectify the situation and remain available should he have any further questions or concerns. Thank you. 

• Initial Complaint

  Date:04/22/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a hot water heater draining into the garage. When calling the emergency line after hours you get a computer generated answering machine to speak with. It never understands your responses. If it finally does then they tell you to call during regular business hours. What's the purpose of an emergency line then. When you do get a work order submitted it usually is 3 to 5 days later. Then you are scheduled in 4 hour blocks if maintenance even shows up. I can't afford to miss work waiting on them. give me a set time and be there. Totally unprofessional. TriCon should have to foot a motel bill to accommodate having no heat for four days, water ruining furniture where ceiling collasped on bedroom furniture and having to shut off water for two days from busted pipes. or at least give you a discount on your rent.

  

  Business Response

  Date: 04/25/2023

  We would like to thank ************ for taking the time to bring his concerns to our attention (Reference Complaint ID: *********.
  
  We would like to extend our sincerest apologies for the inconveniences ************ experienced. Our team assigned a vendor on 4/24 who was scheduled to service the water heater the same day.
  Additionally, our team contacted ************ directly and left a voicemail requesting a copy of his hotel receipt and to discuss an additional concession for the days he was unable to occupy his home.
  
  We look forward to speaking to ************ directly and appreciate him providing us with the opportunity to rectify the situation. Thank you. 

  Customer Answer

  Date: 04/25/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *****************
  
   
  

• Initial Complaint

  Date:04/21/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We rent from Tricon and after moving out and transferring to another property we were notified 3 weeks later that we were being charged over 2k for damages to the other property we moved from. I told the property manager *********************** that was a mistake because we had left the house in good shape and hadnt damaged anything. After we received the official list of damages over a month later. It had all kinds of bogus charges, basically theyd charged us for the things they are responsible for, for example they charged us to paint the full house, clean windows, pressure wash house etc. communication from management has been poor. While dealing with the stress of having my deposit wrongfully taken the home we rent now which we rent from Tricon starts to deteriorate after 3 months the front porch and rear patio deck is dry rotted and very un sturdy, my kid fell through one of the planks and that still is just a hole there because no one has been to repair it,2 months its been that way . Shutters fell off. The toilet flooded after maintenance supposedly fixed it and water leaked down into living room and damaged our furniture. Ceilings still not been repaired from flood. This is just a bad experience and I need some help from upper management I feel Im being mishandled and that my tenant rights are constantly being violated

  

  Business Response

  Date: 04/26/2023

  We would like to thank ******************** for taking the time to bring her concerns to our attention (Reference Complaint ID: *********.
  Our team is currently gathering more information in order to further assist *********************
  We appreciate her patience and will contact her directly once we have further information. Thank you.
  
  

• Initial Complaint

  Date:04/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been renting from this company for 3 years now. I have been dealing with mold in the main bathroom for about 2 years now. They have sent out contractors more than once and the mold has been treated. The mold is in the wall. Tricon keeps being cheap and only treating the surface of the mold. The last contractor told us they will have to go in the wall to remove the mold. I have two children with asthma. I called tricon and asked for a property manager and want told I would receive a call back today. I have not received a call. I also sent an email to one of the workers and have not received a response. I am requesting to be placed in a different property. Another issue is they had a 3rd party contractor redo our floors due to water damage and the company did not remove the old vinyl flooring they just put new flooring over the old one. The company removed the hinges for the laundry room and they broke it. I told tricon and no one has fixed the issue. I am sure this will be deducted from my deposit. Again no one has contacted me after I called and made the remarks.

  

  Business Response

  Date: 04/26/2023

  We would like to thank Mr. ***** for taking the time to bring his concerns to our attention (Reference Complaint ID: *********.
  Our team is currently gathering more information in order to further assist Mr. ***************** appreciate his patience and will contact him directly once we have further information. Thank you.
  
  

• Initial Complaint

  Date:04/19/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tricon Residential has not responded to repair and maintenance issues with a rental home I rent from them. I had raw sewage leaking from the master bath toilet that was not repaired for 5 1/2 months. A broken kitchen faucet which took 6 months of constant complaints to get repaired. Tricon uses their own "Techs" or Technicians to come out who are not licensed Electricians or Plumbers to do work that requires a license. Shotty workmanship is the norm here at Tricon. Pool maintenance is nonexistent! Tricon charges me ****** per month and the pool company has not been here in two weeks and the pool is green with algae. I have been calling Tricon , Tricon Maintenance and **************** in ***** regarding repairs to the kitchen sink, the pool maintenance not being done and every time I get, They will call you right back. Tricon never calls you back. Maintenance never gets done and no one cares. Many times their Tech will sneak up to the house and leave a door tag on the front door and say you were not home, that's hard for me as I work from home and I told them if the truck is in the driveway, then I am home, this tech has done this 2 times and cancelled another 2 times so 6 days total off work to get service! Im not even sure how this company is in business? Maybe if I dont pay my rent next month will that get Tricon's attention? It sure will! Do not rent from this company you will regret it. ALl I see are the same complaints from everyone on the BBB sight. This company just plays games and refuses to respond to tenant complaints. I give up!

  

  Business Response

  Date: 04/25/2023

  We would like to thank ************** for taking the time to bring his concerns to our attention (Reference Complaint ID: *********.
  Our team is currently gathering more information in order to further assist ***************
  We appreciate his patience and will contact him directly once we have further information. Thank you.

  Customer Answer

  Date: 04/27/2023

  This is exactly what Tricon Residential does, they tell you they will be in touch, but they never call you back. I have been in contact with Tricon Residential 4 times since this complaint, and I mentioned that I filed a complaint and they have still not gotten back to me! Unbelievable waste of time reporting this to the BBB as they have done absolutely nothing to help me with my complaint !

  

  Business Response

  Date: 05/02/2023

  Once again, we would like to thank ************** for taking the time to bring his concerns to our attention (Reference Complaint ID: *********.
  
  Our records indicate we received a total of (7) work orders since January, and (4) were rescheduled due to ************** not being available.  The work orders were rescheduled to be completed within the same week. 
  Our pool vendor stated that ************** contacted them directly. ****** (Vendors Representative) spoke with ************** and confirmed that a pool technician has been to his home on schedule every week.  ************** then questioned why the filter wasnt cleaned. Our vendor tried to explain that they check the filters on every visit and are cleaned as needed.  ************* was informed the filter would get cleaned on the next scheduled visit.  ************** was also made aware that the vendors keep records showing date/time stamped photos showing his pool was cleaned.  He continued to argue,stating the pool was not treated or cleaned and our vendor asked ************** to send over photos showing what he sees, and ************** refused.
  At the end of the conversation, ************** began to use profanity, and made threatening remarks towards the tech assigned to his home.
  Our vendor provided us with photos from the service showing it was properly done and the pool was spotless.
  The pool maintenance will be added to another pool vendor to prevent confrontation.  

• Initial Complaint

  Date:04/17/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was renting a property with this company and terminated the lease early. I have attempted to reach out to the company to come to an agreement for the remainder of the funds. They refused to work with me even through I am attempting to pay the early termination fee. The house was vacated on 2/26/2023 and by March 1st there was already a new tenant. There was no loss of income for this company. They already kept my deposit and I am attempting to work a payment arrangement with a "***************************" for the remainder of the funds they say I owe and she is completely refusing to work anything out. I don't know how these companies that gauge their tenants sleep at night. The only reason I terminated the lease is because they wanted to increase my rent by $700.00 forcing me to renew it again. This company should be ashamed of themselves for taking horrible advantage of honest people who just want options. I feel this is a dirty trap to ruin peoples credit or force them to stay with their company and charge them whatever they want.

  

  Business Response

  Date: 04/18/2023

  We would like to thank ************ for taking the time to bring her concerns to our attention (Reference Complaint ID: *********.
  
  ************ notified our team that she wished to terminate her lease early; before renewal option were provided. As she terminated her lease early, an early termination fee of 2 months rent was applied to her ledger as stated in her lease.
  Unfortunately, Tricon Residential does not accept payment plans. We apologize for any inconveniences this may cause ************.

• Initial Complaint

  Date:04/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tricon never attempted to reach out to me to resolve the issue. They never contacted me. We closed the case 02/22/2023. I no longer want to deal with them directly. I want all business conducted through BBB. I want my entire deposit back. I should never have had to wait this long for my money back especially in the economic climate that we are in. Complaint ID: ********

  

  Business Response

  Date: 04/18/2023

  Once again, we would like to thank ****************** for taking the time to bring her concerns to our attention (Reference Complaint ID: *********.
  Our team reviewed ********************************* at the time of her previous dispute and reversed the insufficient funds notice.
  If ****************** has not received her security deposit refund, we ask that she please clarify so we can re-issue the check. Thank you. 

  Customer Answer

  Date: 04/18/2023

  I was never contacted to even explain any of this. Tricon has all of my contact information and has not reached out. There has been no attempt to resolve or refund my funds. My forwarding address is ****************************** My phone number is ************, my email address is ********************* and ************************** My last response from Tricon was 02/22/23 through BBB. I want all dealings through this site. I do not want to deal with them directly because they are not doing there job and getting my deposit back to me in a timely manner. I have been gone out of that house for 4 months and still nothing.

  

  Business Response

  Date: 04/20/2023

  Once again, we would like to thank ****************** for taking the time to bring her concerns to our attention (Reference Complaint ID: *********.
  
  Our team has contacted ****************** directly and have notified her that security deposit refund has been processed and mailed.
  
  We appreciate ****************** allowing ** the opportunity to address her concerns and remain available should she have any additional questions. Thank you. 

  Customer Answer

  Date: 04/22/2023

  I do not have any clue who the company is contacting. I have not spoken, email, or written correspondence. My email is listed here ********************* and my secondary email is ************************* my telephone number is ************. I have no reason to lie. We have not been contacted and no refund has been issued as far as myself and my husband know. This is absolutely ridiculous. We are nearing May with no resolution. No proof of contact or dispersement has been verified or issued. I am not resolving this case unless proof is provided and received. 

• Initial Complaint

  Date:04/13/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I have been a resident for Tricon Homes Residential for the past 2 years. I have been calling asking to who I reach out to because I just got my home buying move in ready date from my new home NOT Tricon. Two times I called I asked to whom I reach out to cancel my contract lease. Both times I was given the same email ********************************* and both said the same name *************************. The calls are recorded so Tricon can pull up the recorded call on 4/11. I email twice to ********************************* and no response. I email ******************************* twice and nothing. A of 4/11 my move out date is not pass 30 days. It is Tricon fault for not responding or assisting so now they must not charge me a cancellation fee because I try 4 times by email call twice and no help.

  

  Business Response

  Date: 04/14/2023

  We would like to thank ********************** for taking the time to bring his concerns to our attention (Reference Complaint ID: *********.
  
  Our team has confirmed that they have contacted ********************** directly and have addressed his concerns.
  
  We apologize for the inconvenience he encountered attempting to contact our staff and remain available should he have any further questions or concerns.Thank you. 

  Customer Answer

  Date: 04/14/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************
  
   
  

• Initial Complaint

  Date:04/12/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I leased a home for 1 year from Tricon Residential at ************************************************************************************** from February 2022 to February 2023. After I moved out, they sent me a letter (to my new address) detailing the security deposit refund, to which I concurred with the amount. After 2 weeks of not receiving the refund check, I began contacting Tricons call center. Every time I called, they put me on hold and said they cannot reach anyone in the local office. I have contacted the call center more than a dozen times over the last 6 weeks and each time I call, they give me the same story. They cannot escalate this issue to anyone in the call center either. I have been out of that rental property for over 2 months and still have not received the security deposit refund and no one in the call center can help me. They also will not give me the local office address. I have emailed 4 different people in the local office and have received no replies. By law, they have a time limit to send me the refund and 2 months is well-beyond that time limit. I would like the refund check sent to me ASAP.

  

  Business Response

  Date: 04/18/2023

  We would like to thank ****************** for taking the time to bring his concerns to our attention (Reference Complaint ID: *********.
  Our team is currently gathering more information in order to further assist *******************
  We appreciate his patience and will contact him directly once we have further information. Thank you.

  Customer Answer

  Date: 04/18/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. I have received the security deposit refund. All has been resolved. 
  
  Regards,
  
  ***************************
  
   
  

• Initial Complaint

  Date:04/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi I had a 15 month lease at a Tricon Residential property with an ending date of 3/7/2022. We were told through email that we had 45 days to notify them if we intended to vacate. We replied to the email that we received on 1/15/2022 which falls before the 45 day **** as shown by the "Proof of Notice to Vacate" attachment. A couple months go by after march and I noticed we are still being charged for rent there and I reached out to the company but the claim we never game them notice. After us showing them proof that we had sent it to the only email that we had from them we didn't hear anything back for maybe a month or two. When we did hear back they claimed we sent it to the wrong email but nowhere in our lease agreement which is attached or the emails about renewing or notifying did they specify what email to use. Along with this they sent us a bill for $5,000, which was after deducting our security deposit, for failure to notify, 2 months of extra rent and a bunch of repairs that shouldn't have been needed. We tried again to show them proof that we did all that we could and didn't hear anything back so we thought it was resolved but about a month ago a debt collector reached out to us saying they were going to take us to court and run our credit into the ground if we didn't pay the sum in full immediately. We paid the money because we didn't know what else to do but wanted to see what our options are to get it back. All supporting documents including the ridiculous bill they gave us our attached.

  

  Business Response

  Date: 04/12/2023

  We would like to thank ********************** for taking the time to bring his concerns to our attention (Reference Complaint ID: *********.
  Unfortunately, as of 2/27/23 Mr. ********** balance has been transferred to Assurant / I.Q. ****************** as several attempts were made to discuss the balance with no success.
  Assurant / I.Q. ****************** can be reached at ************.
  We apologize for any inconvenience this may cause and wish ********************** the best in all future endeavors. 

  Customer Answer

  Date: 04/12/2023

  To the best of my knowledge I never received any form of communication from Tricon through mail or email. I checked all of my spam and trash folders and don't have anything since the initial discussion a year ago. When the company the balance was sent out to reached out to us they said we had to pay them or else our credit was going to be ruined and that they couldn't do anything about it and to talk to Tricon.

  

  Business Response

  Date: 04/13/2023

  Once again, we would like to thank ********************** for taking the time to bring his concerns to our attention (Reference Complaint ************.
  
  
  Unfortunately, as of 2/27/23 Mr. ********** balance has been transferred to Assurant / I.Q. ******************* Tricon Residential cannot make any changes as we no longer own the account.
  Assurant / I.Q. ****************** can be reached at ************.
  We apologize for any inconvenience this may cause and wish ********************** the best in all future endeavors.