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Business Profile

Computer Software

Total AV Antivirus

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software.

Reviews

Customer Review Ratings

1.05

Average of 193 Customer Reviews

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Review Details

  • Ronald R

    Date: 08/22/2023

    Can't see that it works. Banking information was hacked. Cancel service. Doesn't provide safety and security as advertised Just a rip off.

  • JUAN M

    Date: 08/20/2023

    BBB ********************** B-BBB rating THIS BUSINESS IS NOT BBB ACCREDITED Search for Accredited Businesses in this category Years in Business: 6 Customer Reviews are not used in the calculation of BBB Rating Reasons for BBB Rating BBB Business Profiles may not be reproduced for sales or promotional purposes.BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.As a matter of policy, BBB does not endorse any product,

  • Harriet B

    Date: 08/17/2023

    Ordered TotalAV after looking at good reviews. Wanted the basic package and was billed $185. Called to cancel. Kept getting charges on Mastercard. Called Total AV and they said they were denied by the bank. Even so we still receive 2 or more charges of $39 almost daily. They refunded the charges that went through and again the charges appear. So frustrated and want transactions to stop. We have cancelled and removed the program from our computer.

  • Anne G

    Date: 07/29/2023

    You receive a complete runaround to cancel this service!!! EXTREMELY RIDICULOUS!!! It took me 2 days & 8 cust serv agents to FINALLY get them to cancel my acct!! They tried to do everything but cancel! This was so frustrating & such bad business! With 60 pages of complaints on BBB alone, this company should be shut down!! I wish I could leave 0 stars. 1 star is giving them WAY too much credit!??

  • Tim H

    Date: 07/26/2023

    Have not used this virus protection in a year. Then on 7-24-2023 they charged my **** account $209.00, and again on 7-25-2023, both times it was declined by my card account. I have tried to contact them, but the ************ that they offer are to request my **** card information. That will never happen again to me. I will never use this so-called virus protection again, or recommend it to my worst enemy!!

  • Cindy D

    Date: 07/23/2023

    Total AV has the worst customer service I've ever experienced in my life (65 yrs). It is impossible to cancel a subscription. The *** constantly gives authentication errors and disconnects you without warning. I finally reached a chat line and asked at least 5 times to cancell and provide proof of cancellation. They simply would not do it. Do not use this company.

  • Laurir S

    Date: 07/23/2023

    I am being charged every month and I deleted this app 2 or 3 months ago! I cannot stop them from taking $10 every month! I should not have to cancel my card to get them to stop taking my money! Make them stop! The scam is such bullshit!

  • DeArd W

    Date: 07/20/2023

    Nothing but a scam!!! They refuse to communicate either by email, text, or phone! They have claimed the email I signed up with is invalid. It has been the email I have used for the last 20+ years is invalid; go figure that one out? It would not surprise me to find out they are writing their own reviews!

  • Susan P

    Date: 07/19/2023

    You can not find a cancelation anywhere on the app. How do I cancel this app?

  • Ken D

    Date: 07/12/2023

    Cannot cancel just get the run around they keep telling me they will email me and follow directions to cancel but never get a email from them and they just keep trying to get me to stay very bad customer support. I'm giving them 1 star only because they won't let ne do zero

Total AV Antivirus is NOT a BBB Accredited Business.

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BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.