Reviews

Review Details

• Review fromStephen A

  Date: 05/03/2023

  1 star
  This has been the worse purchase I have made this year. I canceled my subscription with them the same day I made the purchase. Money gouging, annoying, and by the treatment i have received trying to get my money back they're not to be trusted either. After 2 request for a refund the only thing I've gotten is a bunch of BS e-mails trying to convince me that they are looking out for my best interest. A legit company would have honored the request for the refund. There is no way I will do business with this company at this point.

• Review fromDavid C

  Date: 05/02/2023

  2 stars
  Not worth $9.95 per month tried to cancel and they charged me three more times

• Review fromVernon S

  Date: 05/01/2023

  1 star
  Online review said total av was awesome and easy to get support Ha not even funny Impossible to get help and if you finally get a chat body they tell you sure Ill send you a and they dont Almost and probably impossible to cancel your account Your best option is to cut your losses and change or close the account ************************ bills Otherwise you will fight them billing you battle continuously

• Review fromEric P

  Date: 04/06/2023

  1 star
  Wish I'd read the BBB reviews before they got my credit card info. Currently dealing with my credit card company to seek a refund.

• Review fromSharon C

  Date: 03/31/2023

  1 star
  The same problem that everyone else has. cant cancel and they dont want to cancel. Really a run a round. They say that they refunded my money but only for 1 month.TOTAL RIP OFF!!!!

• Review fromJulane C

  Date: 03/28/2023

  1 star
  Total fraud have never subscribed for anti-virus as I do not have a computer in fact the card that they had was cancelled because of a charge placed by the SAME company and reported to my bank as fraud. When I called the number I was given by my bank they gave me another number and when I tried to confirm the number they rudely hung up.

• Review fromRick M

  Date: 03/24/2023

  1 star
  Total AV Antivirus is a rip-off. It has a bait and switch marketing campaign. I did not read the fine print, which most of us don't when it is online and the agreement is dozens of pages long, my bad. It automatically charged my credit card for two years until I spotted it when it tried to charge me $190.00 for a renewal fee. My bill went from $19.00 annually to $99.00, to $159.00 to $190.00 annually, a one thousand percent increase in the cost.

• Review fromLex M

  Date: 03/24/2023

  1 star
  Total Av Makes it very easy to sign up. But difficult to impossible to unsubscribe. I asked them to cancel shortly after singing up. I never installed their software on my computer. They have continued to charge me for the past 12 months, I just discovered. I called and their rep said she would send a link in my email to cancel, but did not indicate they would refund any of the illegit charges from the past year. It remains to be seen if they actually send the email link and if it works to cancel my subscription.

• Review fromEleanor M

  Date: 03/24/2023

  1 star
  I have NEVER used this service, signed up for this service, or have been to their website. I just got an email stating I was about to be charged over $300. I called to cancel and they didn't have my name (though I gave them the order #), nor the amount. When I called them on for fraud, they got belligerent and hostile. I have already contacted my bank and PayPal to report fraud.

• Review fromMark H

  Date: 03/20/2023

  5 stars
  We dont own a computer anymore and have not authorised any payment and ****** dollars has been deducted from our account we would like a refund