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Business Profile

Computer Software

Total AV Antivirus

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software.

Reviews

Customer Review Ratings

1.05

Average of 192 Customer Reviews

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Review Details

  • Dennis M

    Date: 09/11/2024

    My Total AV stopped responding. This company is difficult to contact. I called Total AV and spent over an hour trying to fix what was wrong. I was informed my account was comprised. I needed to delete my account, receive a refund and then reinstall the program. The person helping used an app AnyDesk to access my computer. I finished the uninstall via Total AV screen. I was directed to give them my bank info to receive a refund. I refused. At point a manger came on and after some conversation started to pump me to help him financially. I ended the conversation and shutdown my computer. Was this entire conversation a scam? Im sure it was. Im still not able to contact Total AV. *****!

  • Stephen T

    Date: 09/06/2024

    I did not ask for this device and having a hard time getting cancelled and refund

  • Blake K

    Date: 08/31/2024

    TotalAV raised their annual subscription renewal price from $39 to $119 without disclosing this extreme price hike to their customers. That is a whopping ******% increase automatically charged to everyone's accounts, again, without their prior knowledge. I have never seen such an extreme price increase on any similar software. I also have never seen a subscription renewal email that did NOT clearly disclose the price of renewal. It is horribly deceptive to the point where it should be considered theft. I will never support this company again and I will be warning all of my peers about this company. I am a data analyst so I know many people who rely on computer virus protection and I am sure they will avoid this company moving forward.

  • Sandra J

    Date: 08/22/2024

    I was trying to find an antivirus program for my phone because my lifelock ran out and it didnt seem like I could get it back. This company offered a free trial and said it would only charge 1.99 a month after that. They immediately started charging my debit card 1.99 a week. When I spoke to a man thru their chat service he said it was free even though my bank showed me the charges. I asked to cancel the account immediately and send my money back. He then tried to offer me all kinds of deals. I told him I wasnt interested since he had lied to me already about their program. He sent me email after email that was supposed to cancel it. Lo and behold, no further charges from THAT bank! But today I got a fraud alert from my other bank for 1.99 from Total AV! How do I stop this???

  • Candace E

    Date: 08/13/2024

    The service did not provide the security that they promised. Also I was charged for renewal after I canceled. Have ask for refund and nothing

  • Shaun O

    Date: 08/08/2024

    I think it works as advertised, but after paying them they have tried to charge my bank card $38 and despite my bank flagging it as fraud forcing me to close the card They still try to steal an additional $38 every 3 days. This continues as I write this. I bought the subscription in July 2024. Its Aug 8 2024 currently. My bank will go after them. Stupid to do that to a paying customer. Thats how you get a 1 star review, trying to take $38 every three days after paying for it.

  • Charla S

    Date: 08/04/2024

    Product Failed. I canceled approximately 1 year ago in 2023, Billing of $99 annually Continued!! I phoned TotalAV Antivirus this time, as cancelling on their website failed. My TotalAV Account shows all products were "uninstalled" from my previous cancellation, but even then, my card was billed! Completely Dissatisfied with this fraudulent company! In addition to the fraud, **************** Refused to refund my shocking $99 current bill!! Never Again!!

  • Shelly R

    Date: 08/01/2024

    totalAV promotes itself as a company that provides antivirus software. I purchased the software in January 2024 to guard against viruses. The company cancelled my subscription in January 2024 but continues to charge my bank account after they cancelled my subscription. I have tried several times to contact Totalav but replying to their email of notifications returns the error 550 Unroutable address. I deleted the software from my phone. I have tried to contact the company. I have tried to reply to emails. To no reconciliation am I able to contact the company and request that money taken from bank account be returned. I finally had to file cancel my credit card to keep this predatory company from stifling money from my bank account. I received an email from the company totalAV saying they cancelled my subscription ************ has cancelled my service, suspended my serive but keep s coming back for money but I can not reach the company by phone, text email.I am being financial hacked by this company as well as financially abused. I am requesting that thin company loose what ever standing that is noted about them to a lower score within Better business Bureaus of California where it is based.

  • carolyn b.

    Date: 07/24/2024

    This India base company just charged ****** from my CC after canceling this account.They owe me a refund and got offensive after I told them there is no where it states that I can't receive my refund and that AD Blocker is already part of the account.They are deplorable and needs to be shut down

  • Frits A O

    Date: 07/02/2024

    This service is a disgrace, after using the scanning software, antivirus. The design for deleting duplicate files is awkward & antiquated without dynamic support for feedback installed, that'd allow customers to make requests on functionality issues. In my case, the duplicate files couldn't be eliminated by me, the window wasn't expandable, not good software. My efforts to delete those files manually, without interactive feedback, I couldn't expand the black window, so deleting duplicate files wasn't easy, Totalav forced me to attempt to delete them manually. Not that I wanted to delete each file myself, I selected delete duplicate files, I expected TotalAV software to delete those files automatically. It can be a choice, but I wasn't even given that choice. Also needed is a fix, your advertisement isn't "software assistance, it's harassment." After I download TotalAV I don't like being bombarded by your different ads, it's in bad taste & very poor marketing software that assaults its clients, they won't stay your clients. No matter how highly rated, which is ******** if Totalav isn't accountable and continues to avoid feedback.

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