Reviews

Review Details

• Review fromCindy G

  Date: 12/24/2023

  1 star
  I talked to Total AV a year ago. They agreed to cancel my coverage & remove my payment information. I do not want their protection they agreed & guess what charged me $119 again this year so obviously didnt remove my payment info. They did this in a phone conversation. I want my $ refunded & info removed

• Review fromRick D

  Date: 12/02/2023

  1 star
  You'll never get a refund... Ever... I've been trying for over a month.

• Review fromSteve Z

  Date: 12/01/2023

  1 star
  One star is too kind they do unauthorized charges had to suspend my bank account because of their relentless attempts from different sources I only authorized a one time scan charge but they processed to charge a monthly and managed to get one passed me before I blocked it they went around it using different numbers international variety so I finally suspended my bank account solely because of these theives as I write today after four months they continued relentlessly to charge my account perchance it works but I made sure there is not enough money I thought they won't give up and I was right I want everyone to beware of fine small print whoever uses fine small prints is hoping to lure you in and steal from you in small print they said unless i cancel through their website I'll be charged . Anybody with two cent sense knows what that means and why it is such fine print hey they got me for $9.95 once but never again if I have to change banks I'll do it.

• Review fromBeth N

  Date: 11/21/2023

  1 star
  I saw a charge on my credit card for a renewal for membership which I never signed up for. They would not let me cancel, and I was told that I would be getting instructions to cancel but nothing came to my email. They will not cancel my membership or give me a credit for something that I have never used. This company should be reported and closed down.

• Review fromRachel M

  Date: 11/19/2023

  1 star
  They are a scam. Beware and don't believe the hyped up good reviews you'll most likely find. I found that there was really no protection to my devices and decided to cancel my subscription. They provided me an email to reach out and received no response from a human. All of their emails are automated replies. My account was eventually closed due to my credit card company not approving the most recent charge, so I left it and received an email confirming the closed subscription. Then a month later they charged me again and it went through. I set up a chat with a "real person" and it was like talking to a wall trying to cancel my account. Long story short, no one there will help you and I was able to cancel my renewal for next year and delete associated devices, but technically it won't be inactive until ****.

• Review fromMarlene D

  Date: 11/15/2023

  1 star
  I signed onto Total AV Antivirus 1115/2023. I did not download it. We were overwhelmed by how complicated it was to try to download and decided to cancel it. We asked for a refund on our credit card. They just kept trying to sell the product no matter what I said. I still have not gotten it cancelled and credited to my MC account. I think it is a scam.

• Review fromDavid C

  Date: 11/15/2023

  1 star
  Almost all the business web site will give you an opportunity to review your order before finalize the deal, Total AV is one anomaly.Their web site asks for credit card information at the very beginning, then a series of questions follows, before you know it your account is charged immediately.I called once I realized the problem, I told the person who took my call about my bad experience with their web site, and requested him to totally cancelled my order. Instead of doing his job to cancel my order, he began to tell me that their web site is very clear and I am the odd person doesn't have enough knowledge to handle internet process. When I raised my voice he told me to calm down or he would hang up the phone; when I requested to speak to his supervisor, he told me that I couldn't.There are 2 issues that I have. First is the web site, it is very deceiving, second is that Total AV needs to train it's personnel to be more polite.

• Review fromDwayne F

  Date: 11/11/2023

  1 star
  would be zero. from pop *** for add on's i already paid for, to almost non existent vpn. then trying to cancel a subscription. 30+ minutes of counter offers, to be sent a email with a different link to cancel

• Review fromJoseph L

  Date: 10/28/2023

  1 star
  Scam! Be careful of what you click on! Hard to find a phone number to call for cancellation. This is not a good service, and the stall is verry rude.

• Review fromMarcia M

  Date: 10/26/2023

  1 star
  Will not let you cancel. Continuous monthly charges and customer service won't listen and tries to upsell. Can't remove credit card. I'm going to report to credit card. Don't ever sign up.