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Business Profile

Internet Services

TotalAdBlock

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Complaints

Customer Complaints Summary

  • 202 total complaints in the last 3 years.
  • 88 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/03/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I canceled the service about 6 months ago and I have now been billed an "Automatic Renewal". This is for a service I did not agree to, for Automatic Renewal. Also, the service is not in effect. My bank, on my request has refused to pay the $155.00 and ****** has taken the position (I do not know why) that AdBlock is entitled to the payment. This is to me a clear case of FRAUD and ****** is also involved in supporting fraud, It has been impossible to reach a human representative at either TotalAdBlock or ******. This complaint is also intended to include ******

    Business Response

    Date: 06/11/2025

    Hello *****, 

    Thank you for reaching out to ***

    Our team has reached out to you directly. Kindly check both your spam and inbox for confirmation.

    Kind regards,
    Total Adblock Customer Experience Team

  • Initial Complaint

    Date:06/03/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    At some point in 2022 i elected to purchase the total adblock product, i thought i had cancelled the product. The company resumed charging me in 2025 and i have tried calling the and going throught thjeir website to cancel to nop avail.

    Business Response

    Date: 06/11/2025

    Hello *******, 

    Thank you for reaching out to ***

    Our team has reached out to you directly. Kindly check both your spam/junk and inbox for confirmation.

    Kind regards,
    TotalAV Customer Experience Team

  • Initial Complaint

    Date:05/19/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Aggressive pop up ads and misleading spam mail from total adblock made me believe my device and personal information were under attack and pressured me into their service with false claims and I am unable to cancel services or stop being billed. They also charge me for premium membership and my account is still the free version which has not taken any action at all on my behalf except try and charge me more money

    Business Response

    Date: 05/22/2025

    Hi ******,

    Thank you for your email.

    Regrettably, we are having trouble locating a TotalAdblock account linked with your **************************** address.

    This is usually a result of the account being registered on a different email address in our system. In order for us to locate your account, please provide as much as the following information as possible:-

    - Email address used to sign up with us (not ****************************)
    - Name on the card used to make payment
    - First 6 digits and last 4 digits of debit/credit card used to make payment 
    - Date of charge, currency and charge amount
    - First line of payment card address or zip code
    - ****** Email Address if you paid via ******

    If you paid using Apple Pay, please provide the 'Apple Pay last four digits'. To access this, open the Wallet app, tap the card used to pay, tap the information button. You'll then see 'Card Number', scroll down to 'Apple Pay' (above Billing Address). 

    If you set up your subscription via the Apple App Store or ****** Play Store, you will need to manage the subscription directly within the relevant app store or by contacting the app store provider. 
    Please note that without this information, we will not be able to assist with any account or payment queries. 

    It may be quicker and easier to have this discussion over the phone on one of the following numbers
    US - **************
    ** - *************
    AU - 1-800-491-730
    INT - +************** - Please note phones are English speaking only

    Kind regards,
    Total Adblock, ************* Team

  • Initial Complaint

    Date:05/19/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The total Adblock company charges me a ***** garage on my **************** every month I have never signed into their scout even by I have call several times to cancel anything and have them quit charging my card. They say the same thing each time we do not show any previous contacts but we will cancel all charges now at which time they try to get me to take a lower cost. They dont remove the charges its impossible to contact them unless you use a billing number they are basically a scam and should be prosecuted for their predatory and fraudulent business practices

    Business Response

    Date: 05/22/2025

    Hello *****,

    Thank you for reaching out to us. 

    Our team has reached out to you directly. Kindly check both your spam and inbox for confirmation.

    Kind regards, 
    Total Adblock, Customer Experience Team

  • Initial Complaint

    Date:05/12/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    If you sign up for their service be prepared to spend a lot of time getting rid of it if you want to cancel. They will bill you even after you have terminated their service. After canceling check your credit card billing monthly.

    Business Response

    Date: 05/13/2025

    Hello *****, 

    Thank you for reaching out to us. 

    Our team has reached out to you directly. Kindly check both your spam and inbox for confirmation.

    Kind regards, 
    TotalAV Customer Experience Team

  • Initial Complaint

    Date:05/02/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    These are monthly recurring charges of $11.99, and $9.95 that are debited every month. This company is able to get new bank card numbers from **** every time her card is canceled and reissued! (This is explained in further detail below.) The last two charges were made to her account on 4-25-2025 and 4-21-25.

    Business Response

    Date: 05/07/2025

    Hi *****, 

    Thank you for reaching out. 

    Regrettably, we are having trouble locating a TotalAdblock account linked with your email address.

    This is usually a result of the account being registered on a different email address in our system. In order for us to locate your account, please provide as much as the following information as possible:-
    - Email address used to sign up with us
    - Name on the card used to make payment
    - Last four digits of debit/credit card used to make payment 
    - Date of charge, currency and charge amount
    - First line of payment card address or zip code
    - ****** Email Address if you paid via ******

    If you paid using Apple Pay, please provide the 'Apple Pay last four digits'. To access this, open the Wallet app, tap the card used to pay, tap the information button. You'll then see 'Card Number', scroll down to 'Apple Pay' (above Billing Address). 

    If you set up your subscription via the Apple App Store or ****** Play Store, you will need to manage the subscription directly within the relevant app store or by contacting the app store provider. 

    Please note that without this information, we will not be able to assist with any account or payment queries. 

    It may be quicker and easier to have this discussion over the phone on one of the following numbers
    US - **************
    ** - *************
    AU - 1-800-491-730
    INT - +************** - Please note phones are English speaking only

    Kind regards, 
    TotalAV, ************* Team 

  • Initial Complaint

    Date:04/24/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i purchased a subscription from totaladblock for$1.99. i was than referred to their website. some how i ended up with two more services. one for $38.98 and one for $29.00, which i thought were annual fees. i called to cancel these services, but was told that these were monthly fees and i would not receive any refunds since i was calling after the 14-day refund policy because these were " add on services". i what full refunds as their website is very deceiving. they lead you to buying more services, and do not mention a 14 day refund policy or mention anything about "add on services", verses a 30 day refund policy for "base services", which also not defined.

    Business Response

    Date: 04/29/2025

    Hi ****, 

    Thank you for reaching out. 

    Upon investigation, I can confirm that the refunds for the additional services have been successfully processed. You will receive a separate confirmation email regarding this. Please be sure to check both your inbox and spam folder for the notification.

    Kind regards,
    Total Adblock, ************* Team 

  • Initial Complaint

    Date:04/21/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently cancelled my subscription to total adblock because of financial reasons. you did this also last time. Now the only ad I want to get rid of is total Adblock. EVERY SCREEN HAS A PARTAIAL OR COMPLETE PAGE TELLING ME MY SUSCRIPTION HAS EXPIERED. I CANCELED IT! IT MAKES IT VERY DIFFICULT TO ACCOMPLISH ANYTHING WHEN ALL IM DOING IS BLOCKING OUT YOUR CONSTANT POP ****** ON EVERY SCREEN. THIS NEEDS TO STOP IMMEDIATELY!! IF NOT I WILL CONTACT THE BBB AND REPORT THE HARRASSMENT YOU ARE DOING.LET IT GO.! EVERYONE DOESNT NEED YOU ! YOU SOUND NEEDY!! BUT STOP STOP STOP !!!

    Business Response

    Date: 04/24/2025

    Hello *******, 

    Thank you for reaching out. 

    I can confirm your subscription has been effectively cancelled. 

    The reason you are experiencing pop-*** may be that the Total Adblock extension is still installed in your browser. To address this issue, please follow these steps:

    1. Open your browser and access the extension menu. This can often be found by clicking on the three-dot menu icon in the top-right corner of your browser.
    2. Scroll down to Extensions and select Manage Extension 
    3. In the menu, locate 'Total Adblock.' 
    4. From the context menu that appears, select 'Remove' or 'Uninstall.' This action will remove the extension from your browser.

    By following these steps, you should be able to successfully remove the extension and eliminate the pop-*** you've been encountering.

    We work with third-party advertisers who will provide pop-*** advertising our products, these types of pop-*** we are unable to control. 

    If you would like us to conduct a data deletion for your profile, we can do this upon request. 

    Kind regards, 
    Total Adblock ************* Team

  • Initial Complaint

    Date:04/21/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Totaladblock charges my debit card every month for $14.99 and upon further investigation, my account has been closed however they keep charging my debit card and I cannot contact them through their billing department.

    Business Response

    Date: 04/23/2025

    Hello *******,

    I can confirm that your TotalAdblock account has been fully cancelled and no further payments will be taken.

    The refund of $14.99 is currently underway. Typically, it should reflect in your account within 48 hours. However, please be mindful that, depending on your bank, it might take up to 7 working days.

    In accordance with our refund policy, full refunds are only available if a 12-month plan is cancelled within 30 days, or if a monthly plan is cancelled within 14 days. Refunds for any additional services also require cancellation within 14 days of payment. As we did not receive any communication from you within these timeframes, we are unable to issue a refund for any charges outside of the money-back guarantee period.

    You will receive a separate email confirming the cancellation and refund of your most recent subscription. Please be sure to check both your inbox and spam folders for this message.

    If you are able to provide a copy of any previous email you sent requesting cancellation, we will be happy to review it and reassess the situation. However, until such documentation is received, we are unable to offer any further refunds.

    Should you have any further questions or require additional support, please feel free to let me know. 

    Kind regards,
    Total Adblock, ************* Team 


    Customer Answer

    Date: 04/26/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* *******

  • Initial Complaint

    Date:04/08/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying for several months to cancel the subscription. Ive called them (with no answer), Ive emailed them (given the runaround). I do not want this service. Can you please help me cancel this subscription?

    Business Response

    Date: 04/09/2025

    Hi ********, 

    Thank you for reaching out. 

    I can confirm that your TotalAdblock account has been fully cancelled and no further payments will be taken.

    The refund of $14.99 is currently underway. Typically, it should reflect in your account within 48 hours. However, please be mindful that, depending on your bank, it might take up to 7 working days.

    Please do not hesitate to reach out if you require any further assistance. 

    Kind regards,
    Total Adblock, ************* team 

TotalAdBlock is NOT a BBB Accredited Business.

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