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Business Profile

Internet Services

TotalAdBlock

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Complaints

Customer Complaints Summary

  • 194 total complaints in the last 3 years.
  • 104 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/21/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Totaladblock charges my debit card every month for $14.99 and upon further investigation, my account has been closed however they keep charging my debit card and I cannot contact them through their billing department.

    Business Response

    Date: 04/23/2025

    Hello *******,

    I can confirm that your TotalAdblock account has been fully cancelled and no further payments will be taken.

    The refund of $14.99 is currently underway. Typically, it should reflect in your account within 48 hours. However, please be mindful that, depending on your bank, it might take up to 7 working days.

    In accordance with our refund policy, full refunds are only available if a 12-month plan is cancelled within 30 days, or if a monthly plan is cancelled within 14 days. Refunds for any additional services also require cancellation within 14 days of payment. As we did not receive any communication from you within these timeframes, we are unable to issue a refund for any charges outside of the money-back guarantee period.

    You will receive a separate email confirming the cancellation and refund of your most recent subscription. Please be sure to check both your inbox and spam folders for this message.

    If you are able to provide a copy of any previous email you sent requesting cancellation, we will be happy to review it and reassess the situation. However, until such documentation is received, we are unable to offer any further refunds.

    Should you have any further questions or require additional support, please feel free to let me know. 

    Kind regards,
    Total Adblock, ************* Team 


    Customer Answer

    Date: 04/26/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* *******

  • Initial Complaint

    Date:04/08/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying for several months to cancel the subscription. Ive called them (with no answer), Ive emailed them (given the runaround). I do not want this service. Can you please help me cancel this subscription?

    Business Response

    Date: 04/09/2025

    Hi ********, 

    Thank you for reaching out. 

    I can confirm that your TotalAdblock account has been fully cancelled and no further payments will be taken.

    The refund of $14.99 is currently underway. Typically, it should reflect in your account within 48 hours. However, please be mindful that, depending on your bank, it might take up to 7 working days.

    Please do not hesitate to reach out if you require any further assistance. 

    Kind regards,
    Total Adblock, ************* team 

  • Initial Complaint

    Date:04/02/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 21, 2025 my ****** account was charged the following amounts $38,98, *****, *****, *****, *****, 1.99 from Total Adblock than, in March 24 2025 my bank account was charged the same amounts Now be aware I did not make these charges nor did any one in the home ordered this I have notified ****** and the bank. since this Business will not reply or work with me I need help this is fraud. enclosed charges from bank and a copy of another customer having the same problem with the same amounts in 2023 I need refund to ****** and bank in the amount $529.90 $264.85 to ****** and $264.85 to my checking account ***** ******

    Business Response

    Date: 04/04/2025

    Hi *****, 

    Thank you for reaching out. 

    After reviewing your account, I see that you purchased a subscription with us on March 21, 2025, for an initial cost of $1.99. This was later upgraded to an annual subscription for an additional $39.00. You also purchased several optional add-ons, which are listed below:

    - Safe Browsing (VPN) for $38.95
    - Identity Protection for $38.97
    - Total Drive Add on for $39.00
    - Unlimited devices for $38.98
    - Total Password for $38.96
    - TotalAV for $29.00

    I can confirm that your account has been fully cancelled and no further payments will be taken.

    The amount of $264.85 has been refunded. The refund should appear in your ****** account within the next ***** hours, however, this can take up to 5 working days.

    You can also manage your billing preferences within your ****** account. 

    Kind regards, 
    Total Adblock, ************* team 

  • Initial Complaint

    Date:03/10/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ********************************** is a company with an app that offers services of protection for your computers and cellular devices. However my banking institutions fraud department has discovered that this is a website that takes your money out of your banking account using ****** and other avenues. Every email they send has a link attached that you must click on to verify or cancel said subscription however all links they send also have some malicious malware or virus attached to them as well as phishing etc. somehow they managed to retrieve my personal checking account information!

    Business Response

    Date: 03/12/2025

    Hi *******, 

    Thank you for reaching out. 

    We have reached out directly via email, please check you spam and junk folder for this email. 

    Kind regards, 
    Total Adblock, ************* team 

  • Initial Complaint

    Date:03/10/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Total AdBlock took $119 out of my account. I did not authorize this transaction and am also wondering how they even got my account information. Thank you; *********************

    Business Response

    Date: 03/12/2025

    Hi ******, 

    Thank you for reaching out. 

    I can confirm that your TotalAdblock account has been fully cancelled and no further payments will be taken.

    The refund of $119.00 is currently underway. Typically, it should reflect in your account within 48 hours. However, please be mindful that, depending on your bank, it might take up to 7 working days.

    Should you have any further questions or require additional support, please feel free to let me know. 

    Kind regards, 
    Total Adblock, ************* team 

    Customer Answer

    Date: 03/19/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** *****

  • Initial Complaint

    Date:03/03/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I tried to cancel online but wouldn't let me. Called customer support and advised I had to cancel as some of my apps, like some games etc. would not let me access. They argued about it, but said ok. Then I saw that they wouldn't remove until June when year up. Told him I wanted it off immediately. Very mad at me, but did it. Since then I am being totally harassed. Every time I turn on computer or go to different site, I get a pop up that actually blocks part of my screen. They have somehow managed to override the pop-up blocker in my computer. Offering major discounts etc. non stop. At least 40 times per day and I don't even spend all day on computer. I get no other pop *** from anywhere else. They seem to have hacked into my computer blocker.

    Business Response

    Date: 03/04/2025

    Hi *****, 

    Thank you for reaching out. 

    Thank you for taking the time to provide us with your review. Your feedback is incredibly valuable to us, and we truly appreciate the information you've shared.

    The reason you are experiencing pop-*** is that the Total Adblock extension is still installed in your browser. To address this issue, please follow these steps:

    1. Open your browser and access the extension menu. This can often be found by clicking on the three-dot menu icon in the top-right corner of your browser.
    2. Scroll down to Extensions and select Manage Extension 
    3. In the menu, locate 'Total Adblock.' 
    4. From the context menu that appears, select 'Remove' or 'Uninstall.' This action will remove the extension from your browser.

    By following these steps, you should be able to successfully remove the extension and eliminate the pop-*** you've been encountering.

    We work with third-party advertisers who will provide pop-*** advertising our products, these types of pop-*** we are unable to control. 

    Kind regards, 
    Total Adblock, ************* team 

    Customer Answer

    Date: 03/14/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  

    Sincerely,

    ***** *****

  • Initial Complaint

    Date:02/24/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I subscribed to three (3) TOTAL Adblock services. onJanuary 12 and 14 respectively. Costs were, $38.96 (total password) $38.98 (total devices) and $19.00 for totaladblock. I Decided I didn't want any of them and contacted the company on February 7. I was able to cancel annual renewal on line, however I needed to call customer service to request a refund since I had the services for less than 30 days. The company represent refunds can would be made for cancellations within 30 days of initiation for annual subscribers. After a long wait I was connected with an Indian representative who offered a $19.00 refund. It appears, but one is never informed at the outset and in writing, that only total adblock is refundable. Any "additions" are not. I find the practice highly deceptive and I would like to receive a full refund.

    Business Response

    Date: 02/27/2025

    Hi *****,
    Thanks for contacting TotalAV via the Better Business Bureau.
    I have read your complaint and reviewed your account and can see where you did speak to a member of our team on 7th February 2025.
    What our agent informed you of is correct, you have 30 days to let us know if you don't want to continue with the main service and will be entitled to a full refund. However, for addons, our policy only allows a refund within 14 days of notice. Since your request for a refund was over 14 days, but under 30 days, you are only entitled to a refund for the main subscription of which you have already been issued.
    You can find this in our terms and conditions of which you agreed to upon signing up here: **********************************************
    Many thanks,
    - TotalAV ************* Team

  • Initial Complaint

    Date:02/13/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have emailed customer service, help center, and not sure what the other one was, several times trying to get help and refunded. I asked if they could take one of the charges off and keep the other, but would like to be refunded what I was being over charged. They would email me (sometimes) and tell me to get ahold of the help center and then they would tell me to get ahold of someone else. Just nothing but a big run around. They still have not helped or refunded me and just charged me again this month. So now I want to cancel it all. I would now like to have all charted refunded for the inconvenience and not receiving any help like I should have. Maybe they will help the next person that asks for help instead of giving them the run around. At first, it was a yearly fee that I paid. Then it raised so I changed it to monthly. I also got a tablet and a laptop. Was told I could use it on all my devices. I downloaded it on the others and that is when I started getting the two charges a month. Asked for help yet again, and still nothing! Asked again and again and still no help or refund. So I want to cancel all of it, get refunded and put it all behind me and be done with it. Thank you and I hope I will finally get someone to help me.

    Business Response

    Date: 02/17/2025

    Hi *****, 

    Thank you for reaching out. 

    I can confirm that your account has been fully cancelled and no further payments will be taken.

    The amount of $26.98 has been refunded. The refund should appear in your ****** account within the next ***** hours, however, this can take up to 5 working days.

    You can also manage your billing preferences within your ****** account. 

    Please let me know if there is anything else I can help you with.

    Kind regards, 
    Total Adblock, ************* team. 

  • Initial Complaint

    Date:02/12/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Total ad block repeatedly try's to charge my **** for service I have discontinued. The attempts at notifying their customer service are futile. The company requests a security code but never gets sent. I use **** for minor purchase and it is nonactivated due to Total Ad block trying to collect.

    Business Response

    Date: 02/13/2025

    Hi ****, 

    Thank you for reaching out. 

    I can confirm that your account has been fully cancelled and no further payments will be taken.

    If you require any further assistance, please do not hesitate to reach out. 

    Warm regards, 
    Total Adblock, ************* team. 

     

  • Initial Complaint

    Date:01/27/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ****. date:Jan.11,2025. ADBlock. Charge thru ****** for a yearly subscription to remove ads from my ********. They charged the first time on 12/22/24..I decided to keep this because I hoped it would stop all the ads. then On 1/13/25 I discover another charge again.for $119.00.. why would I pay twice for one yearly subscription. This is fraud .I don't know how they can get away with this. I contacted ****** and they looked into it, their response was ,it was a legitimate transaction. I tried getting it resolved thru Adblock , got no where on their website and cannot locate a phone to even talk to someone. I think this is the work of a crooked *** Can you help or tell me where to get help. Im out 2 $119.00 charges and am still getting constant ads.

    Business Response

    Date: 01/29/2025

    Hi Florwnce, 

    Thank you for reaching out. 

    I can see that you had purchased two annual subscriptions, and I have now cancelled one of them. A refund of $119.00 has been processed, and it should appear in your ****** account within the next ***** hours. Please note that, depending on your ****** account, it may take up to 5 business days for the refund to be reflected.

    You can also manage your billing preferences directly from your ****** account.

    Please do not hesitate to reach out if you require any further assistance. 

    Warm regards,
    Total Adblock, ************* team. 

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