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Business Profile

Internet Services

TotalAdBlock

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Complaints

Customer Complaints Summary

  • 202 total complaints in the last 3 years.
  • 88 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/07/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for total adblock for almost a year. Even paid fpr additional options does not block ads. I attempted to cancel my subcription, their "contact us" page is cumbersome and does not provide a cancel subscription selection. I finally just stopped payment on paypal. I cant find a way to close my account on their site, it keeps sending you back to the same places with no easy way to close your account. What can I do?

    Business Response

    Date: 04/21/2023

    Hi ***,
    Thanks for contacting Total Adblock.
    I have reviewed your account and complaint in it's entirety and want to assure you that I have now ensured automatic renewal has been disabled on your account meaning your protection will end on 2024-02-13. No further payments will be taken and your service will not renew with us. 
    I have also sent you an email directly to confirm this.
    Please let us know if there is anything else we can help with. 
    Total Adblock - ************* Team

    Customer Answer

    Date: 05/03/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:03/05/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Total Adblock was never ordered. They stole $39, $39, then $2.99 since January 9, 2023. When contacted, they refuse to refund the money the took from me, an elderly citizen who is disabled. They have totally taken advantage of me and refuse to fix the issue. I am on a fixed disability income and they continues to take money from me without my permission even after contacting them to cease.

  • Initial Complaint

    Date:03/03/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Mar 03, 2023 they charged my bank account using my mastercard number with an UNAUTHORIZED CHARGE of $120.07 I have tried to contact them with this problem but I have received no satisfaction There is a notation on charge which reads ******* GB **** and a number ****** I have asked them to withdraw this charge and return my money. Moreover their adblock system does not work well. I have many unwanted ads.

    Business Response

    Date: 04/21/2023

    Hi *****,
    Thank you for contacting Total Adblock.
    We do send renewal reminders 30 days prior to the actual renewal, giving our customers the opportunity to contact us if necessary.
    I can confirm that we have cancelled your account in full and refunded you the renewal charge of $119.00.
    Please let us know if there is anything else we can help with.
    Many thanks,
    Customer Care Team - **********************

    Customer Answer

    Date: 05/03/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    S *******

  • Initial Complaint

    Date:02/02/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/31/2022 I purchased total Adblock $2.99, I had the option of canceling the service before 1/31/2023. I called total Adblock and also emailed them that I wanted to cancel the service on 1/30/2023. They informed me that they would send me a link within 24 hours so that I could cancel the service. They never sent me the link so I called again. Still they sent no link. I just want to cancel the Total Adblock service *************************** *************************

    Business Response

    Date: 04/21/2023

    Hi ********,
    Upon viewing your account, I can see that your account has already been fully cancelled with us.
    Many thanks,
    Customer Care Team

    Customer Answer

    Date: 05/03/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:01/15/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Complaint against Total Adblock Online ad blocking company. Total Adblock advertised a one year subscription for $1.99 to block ads from any app on all your devices. On 11/15/2022, I subscribed to the app and paid the $1.99 with PayPal. On 12/15/2022, my PayPal account was hit for $9.99 by Total Adblock. I sent them an email saying I did not authorize that payment and that I expected it to be returned. The money was not returned and I got no response from them. Today, 1/15/2023, my PayPal account was hit for $9.99 again. I have sent another email to them. On top of all this the app never worked to remove ads. I have had just as many or more ads, so I removed the app from my device. I have read reviews on Total Adblock where many others have ad the same issue. Please help me stop this this company from ripping off myself and others.*******************

    Business Response

    Date: 04/21/2023

    Hi *****,
    Thanks so much for taking the time to contact Total Adblock. 
    We offer an introductory price for the first months service and then after this date, your service reverts back to the standard rate. This is explained in our terms and conditions which can be found here: ******************************************** and is also agreed to upon signing up with us. 
    I can confirm that we did send you a number of emails to help get Total Adblock installed, but no installation of the application was ever completed, which explains why you were unable to get this working.
    I can confirm that I have now cancelled your account and refunded your last 5 months payments. A confirmation email has been sent to you directly.
    Thanks again for contacting Total Adblock.
    Customer Care Team 

  • Initial Complaint

    Date:01/12/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the total adblock adblocker online. I have since decided to cancel my accout and the reoccuring subscription fees. I have contacted ********************************** several times with a cancelation re1uest. All they do is refer me to their ***** center online. Three times I have been in the total adblock online chat and chatted with a rep that always says " I'll refer you to another person that will help you with that. And I wait in the chat for hours. No one ever gets back to me. I'm not asking for a refund. I merely want to cancel my account and stop my bank accoutn from being debited for $9.99 a month. The order number for this purchase is: ********. I want them to cancel my account and stop debiting my bank account. I never even installed the software. I changed my mind about using it after reading online reviews after purchasing it. Thank you. ***

    Business Response

    Date: 04/21/2023

    Hi *****,
    Thank you for contacting Total Adblock.
    Upon checking your account, I can see that your account has already been cancelled with us and no further payments will be taken.
    Many Thanks,
    Total Adblock - ************* Team

  • Initial Complaint

    Date:12/25/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Total Adblock withdraw **** from my bank account on 12/18 I talked to them and they said they were going to put back in my account and did not I have heard and seen other complaints about this company so I thought I would contact you because you guys get action done thank you

    Business Response

    Date: 04/21/2023

    Hi ******,
    Thank you for taking the time to contact Total Adblock regarding your account.
    I can see from your account that a chargeback was raised and we cancelled and refunded you $9.95 back on January 3rd 2023. 
    Many thanks,
    Total Adblock - ************* Team

TotalAdBlock is NOT a BBB Accredited Business.

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