We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Internet Services

TotalAdBlock

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Complaints

Customer Complaints Summary

  • 202 total complaints in the last 3 years.
  • 88 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/17/2023

    Type:Customer Service Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I keep getting charged **** from this business and I did not sign up for their services. I will be contacting my bank as well. I did not agree to their services.

  • Initial Complaint

    Date:05/17/2023

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i got total adblock ,i don't want now i ask for a refund of my ***** dollar i paid they kept sending me this link to cancel but all it get me too is a blank page the money is guarantee but it seem like they don't want me to my refund

  • Initial Complaint

    Date:05/17/2023

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    It looks like I paid Total Adblock $19 back in December 2022. I had no idea how bad TOTAL adblock was. It must've expire; however, there's not reason to spam endlessly. I'm sick of it, having click on the x to get rid of it. What a horrible company. It looks like it's headquartered in ****** and a division here in Venice, **. I so sorry I did business with such a horrible company. I'm also going to file complaints online so that prospective customers don't fall for such a scam! If TOTAL adblock keeps pestering me, I'll file a lawsuit complaint. Please let them know that I want them to stop pestering me. Spamming at every website I visit IT'S ILLEGAL. Thank you, but no thank you.

  • Initial Complaint

    Date:05/09/2023

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My complaint is this is the second time they have taken $10.25 out of my bank account. It says ********************** DENMEAD GBR for the transaction. I went into my apps and it was in my apps and I deleted it. I told them I didn&#**;t sign up for this. When I Googled the name it gave me a website, when I got on it, I recognized the name ****** and they asked for my email address. I know that once you give your email address they ask for your credit card information. I want them to STOP charging my account for this.

  • Initial Complaint

    Date:05/03/2023

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for a trial with them. I cancelled before the time was up. I was charged for a new month. I talked to them and asked them to cancel. It was a fight to get them to do it. I am still being charged. I want a refund on all my money

  • Initial Complaint

    Date:05/02/2023

    Type:Sales and Advertising Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had been investigating ad blockers several months ago and had opted not to choose Total Ad Block, finding a suitable one at no price. Since then, however, Total Ad Block has used pop-**** total page ads, and ads that appear on *** that make it impossible to use the page as there is no way to close those ads.I think this is a very frustrating situation - it's like I'm being harrassed by the company to purchase Total Ad Block simply to get rid of their own ads! Isn't there something that can be done about it? I've looked for some way to contact the company to complain about this, too, but haven't found anything.

  • Initial Complaint

    Date:04/28/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Same complaint as others - it's a total scam. I paid $1.99 for 1 year, but product NEVER worked and now they're charging $9.99 every month. They have no email nor phone number - rather a chat that leaves you waiting for another **** endlessly that never comes. Demanding cancellation but having to close my bank account to stop them. STOP FALSELY CHARGING ME - I DO NOT WANT TOTAL. ADBLOCK. STOP BILLING.

    Business Response

    Date: 05/02/2023

    Hi *****, 
    Thank you so much for taking the time to contact us.
    I have reviewed your account and your complaint in it's entirety and can confirm that the account has already been fully cancelled.
    No further payments apart from your sign up fee of $1.99 as mentioned above. 
    I can also see from your account that each time you joined a live chat with one of our agents, you were connected and responded to within good time. In fact, I can see that you were able to cancel the services via live chat with one of our agents. 
    Please however do not hesitate to reach out to us for any more assiatamce you may need.
    Thanks again for contacting.
    Kind regards,
    Customer ************ Team

  • Initial Complaint

    Date:04/12/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Seeking to cancel a subscription. Cannot find a phone number for the company and its website provides a cut-de-sac which is impossible to navigate.

    Business Response

    Date: 04/24/2023

    Hi Phil, 

    Thank you for your email.

    I can confirm that your Total Adblock account has been fully cancelled and no further payments will be taken.

    Please let me know if there is anything else I can help you with.

    Kind regards, 
    Roo 

  • Initial Complaint

    Date:04/07/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I want to cancel this recurring charge but their website makes it impossible. They keep telling me to check my inbox for a way to do so but they never send it. I look in every possible mailbox...nothing

    Business Response

    Date: 08/21/2023

    Hi *****,
    Thank you for contacting TotalAV regarding your query.
    I would like to confirm that I have now fully cancelled your account meaning that no further attempts to charge your card will be made.
    Thank you,
    - TotalAV ************* Team

  • Initial Complaint

    Date:03/23/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I wanted to get the ads off of my phone. When we received the amount it would be $107, I canceled it. We were looking at our credit card statement and found three charges totaling $107. My husband called and two times we were disconnected. The third time we got thru but the guy only wanted to sell something to us. I just got an email from them saying they would return $9.95 That does not ad up tot the amount.

    Business Response

    Date: 04/21/2023

    Hi *******,
    Upon viewing your account, I can see that your account has already been cancelled and you have received a full refund from us.
    Please let us know if there is anything else we can help with.
    Many ************************ Team.

TotalAdBlock is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.