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Business Profile

Gymnasium Equipment

Tru Grit Fitness

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gymnasium Equipment.

Complaints

Customer Complaints Summary

  • 65 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/13/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on 4/21/22 for a pair of 50lb dumbbells on the website for $92 with shipping charges of $58. I was told it is in not stock and that it will ship out once they receive more in. It is now 1/13/2023, It is now 9 months. I've called multiple times asking for a status and was told there has been a delay in them receiving products and now within the past few weeks, they do not even answer their phones. I'd like to get an update on my order and if it cannot be fulfilled, I'd like a refund including the shipping costs.

  • Initial Complaint

    Date:01/13/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Have tried to contact company regarding order and have had no response from them in almost 2 weeks they will not return emails or phone calls. Have seen multiple people in there ******** page complaining about the same problem.

  • Initial Complaint

    Date:01/11/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In October of 2022 we ordered a pair of 100 pound dumbbells from Trugrit fitness. The order number is *******. The payment of $299 was taken off our credit card. After several weeks with no info or tracking number provided, we attempted to contact the company. Getting them on the phone is impossible so we sent an email. We finally received a response saying the dumbbells would be shipped at the beginning of November. No info or product arrived so I sent another email. The response was that now the dumbbells would be back in stock by mid December! Mid December came and still no info on our order. On December 19th we requested a full refund be returned to the card we used for the purchase. On the 19th we received an email stating the order was cancelled and a refund issued. It said to allow **** business days for the refund. No refund was issued in that time frame. We have sent other emails requesting our refund and have been met with no response. Our last email sent yesterday stated that we would be contacting the Better Business Bureau if no refund was issued within 24 hours. As of this moment, no refund has been issued and they have made no attempt to contact us with any explanation. Thank *************** and ***************************

  • Initial Complaint

    Date:01/10/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order ( order # ******* ) for *********' on 8/22/22. I received partial order on 12/22/22. I have tried multiple times to contact this company by calling, Emailing and customer service on line for the last three weeks. No response at all. They owe me $ ****** for the undelivered product.

  • Initial Complaint

    Date:01/05/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 2 pairs of dumbbells (25lbs and 60lbs) from Tru Grit Fitness on 10/21/22. I was charged in full at that time. At the time of purchase, all items were shown to be "in stock" on the website. One pair of dumbbells (25lbs) was delivered on 11/10/22. On 11/27/22 I received an email stating that Tru Grit Fitness was still working on the other pair of dumbbells (60 lbs). Several days later I called customer services and was told that the dumbbells were backordered until "first week in December." On December 15th I called customer service again and the agent assured me that the dumbbells would ship "today or tomorrow" (12/15/22 or 12/16/22). I have called the same customer service phone number 4 times since 12/15/22 and have either been disconnected or requested a callback which has not occurred. I do not believe that Tru Grit Fitness has or intends to send the second pair of dumbbells. I have disputed the charges for the missing items with my bank.

  • Initial Complaint

    Date:01/04/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Transaction was November 15th. Still no product and no estimated time for delivery. Have been told on three occasions, at least three weeks ago that the order was on the truck and on the way but could not provide tracking. Since the last time, they will no longer respond to emails or phone calls, despite calling (no less than 20) and emailing (9 follow up emails). I would like the product, at least an update, and if they cannot provide either, my money back.

  • Initial Complaint

    Date:12/23/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Tru Grit Fitness charged me $79.99 for shipping on product that was never sent. I had been waiting for the product to be sent for 5 months. Upon calling to have a refund issued, I noticed the refunded amount did NOT include the original shipping charge of $79.99. They have kept my money for a shipping charge, when no product was ever shipped and never will be shipped now.

  • Initial Complaint

    Date:12/21/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of the transaction: July 23rd The amount of money I paid: $1729.38 Order #******* I pre-ordered 40,45,50,55,60,65,70,75,80 LB dumbbells (pairs). but I only picked up 80lb dumbbells. And I didnt get the rest. They gave me the wrong information, so I had to drive back and forth from LA to ********* twice. So they offered me a free shipping so I accepted it. I was waiting for the shipping but there wasn't any update. In November, whenever I called them, they kept saying it will ship today, it will ship today, throughout the month. But it was all lies. The customer service lady kept lying so I said I wanted to talk to the owner but she refused it and hung up the phone. So I found out the owners name and phone number but when I called him, the owner said hes not the owner.Yeah... the customer service lied, the owner lied, everybody lied. I found out some other workers phone number and he confessed that the products are no longer available. So I asked for a full refund. But they didnt send the money and are not responding anymore. This company *****. I dont know whats going on. I dont know what to do. I just want my money back.

  • Initial Complaint

    Date:12/16/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 9, 2022, I placed an online order with Tru Grit Fitness for a pair of dumbbells. The order totaled $146.32 and posted to my credit card account (via PayPal) on November 11, 2022. On or about November 18, 2022, I contacted Tru Grit Fitness via telephone number ************ and reached their automated answering service. This service allows for a call back to the telephone number from which a call is being made. On or about November 21, 2022, I received a phone call from Tru Grit employee *****, who advised that my order would be shipped by the end of November or early December.On or about December 2, 2022, I attempted to contact Tru Grit Fitness via telephone and again utilized the automated answering system. I tried numerous times over the following week to contact the office for a specific shipping date, but to no avail. On December 9, 2022, I sent the following message to Tru Grit Fitness *** ************************* via LinkedIn:Since no one from your company bothers to call or email me back, I figured Id bother you with this issue. On November 9, 2022, I placed an orderI still dont have my dumbbells. *** placed numerous calls on your automated system for calls back and sent emails as well. No one sees fit to contact me back. Instead of waiting on my bank to resolve my dispute with your company, Im requesting that you cancel my order and refund my money. Its a shame the situation has come to this. I have to reach out to the *** because his employees dont value their customers. Ill be taking my business elsewhere. I look forward to your response. Also on December 9, 2022, I received a phone call from ****** She said my order would be shipped by Friday, December 16th and she would confirm said shipping with an email. I received no such email. I wasnt able to reach her by her business email or the automated phone system during the following week through December 16, 2022.

  • Initial Complaint

    Date:12/15/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received my order of a weight bench on 11/29 and the item doesnt function properly and I am looking for assistance in resolving this issue. The incline backrest does not adjust positions properly since the metal pin does not align with the appropriate holes due to manufacturing issue. In the packaging, I am also missing pieces of the nuts, bolts, and washers required to assemble the equipment. The pieces I did receive appear to be incomplete in quantity as well. I reached out to customer service and havent heard anything back in over two weeks. I have emailed 3 times and called the customer service number 3 times and have never been connected to a representative. The order number is #******* and I spent $289.36 on their website. I would like assistance from BBB to either get a replacement package sent that has necessary equipment for assembly and functioning properly, or contact from the business to help resolve this issue. If a replacement is not possible I would like a refund for this transaction to the original payment method. If any more details are needed please let me know, thank you.

Tru Grit Fitness is NOT a BBB Accredited Business.

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