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Business Profile

Tire Dealers

Evans Tire & Service Centers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tire Dealers.

Complaints

This profile includes complaints for Evans Tire & Service Centers's headquarters and its corporate-owned locations. To view all corporate locations, see

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Evans Tire & Service Centers has 18 locations, listed below.

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    Customer Complaints Summary

    • 31 total complaints in the last 3 years.
    • 12 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/02/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently brought my vehicle (2018 ****** Camry) to Evans Tire in *******, ** for servicing on 09/13/22. I walked in and expressed that I would like an alignment and that I was concerned that my rear passenger brake was rubbing after I installed new brake pads and rotors myself. The man working at the front desk said he would have a look at it and chalked it up to You bought low quality pads and rotors and offered to machine them for me and replace the brake pads with new ones for around $189.99. I obliged, but I thought it was an awfully weird suggestion to machine a brand-new set of rotors that had under 10 miles on them. I picked up my vehicle after roughly three hours and the next day I noticed a horrible knocking noise coming from the right rear passenger side of my vehicle. When I would depress the brake pedal harder it would create a constant cyclical knocking noise. I suspected that whoever machined the rotors did a horrible job and left a huge bur on the face of the rotor which creates uneven contact with the pads and generates the knocking noise. I confirmed my suspicions the following weekend by replacing my rear rotors, which made the noise go away. I would like to think that this was an honest mistake on the mechanics part, but I cannot help but feel this was done on purpose to get me to come back into the shop and spend more money to have the knocking noise resolved. I suspected this was the case because the man working the front desk said I would rather you have me do the job when I asked him to take a look at the pads and rotors I installed myself. I had to spend my own money on all new rear rotors to fix an issue that was caused by Evans Tire. This is very unfortunate as I do all my regular tire rotations, alignments, and balances at this location, I even purchased a 1,000-dollar set of tires from there not too long ago.

      Business Response

      Date: 07/17/2023

      we resolved this matter by refunding ******************** for the parts that he had purchased.

    • Initial Complaint

      Date:08/01/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Rear brakes and light fuses overcharge

      Business Response

      Date: 08/05/2022

      We have called the customer several times and left voicemails but have been unable to make contact.  Can BBB please help facilitate contact so we can address the concern?

    Evans Tire & Service Centers is NOT a BBB Accredited Business.

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