Reviews

This profile includes reviews for CSAA's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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CSAA has 78 locations, listed below.

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  CSAA

  3055 Oak Rd Walnut Creek, CA 94597-2098

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  CSAA

  601 Kings Ct Ukiah, CA 95482-5004

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  CSAA

  150 Hayes St San Francisco, CA 94102-4710

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  CSAA

  1276 S California Blvd Walnut Creek, CA 94596-5123

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  CSAA

  111 Lynch Creek Way Petaluma, CA 94954-8301

Review Details

• Review fromYEN H

  Date: 09/02/2024

  1 star
  In ***** ***** I was in ******, I booked 2 rooms through *** travel website. I booked 2 rooms. However, when confirmation was sent back to me, only 1 room went through. I needed 2 rooms so I called the *** agent and asked them to either book 1 more room for me or cancel the 1 room that went through. The agent said she could not book another room for me because I have to do it myself. I told her many times that I could not do it because the webstire froze or had error message. She said she will try to call the hotel and have them refund my 1 room. Then, she emailed back and said the hotel would not refund me. Then, I emailed back and said it was their fault with their error and now I am stuck with the bill for the 1 room that I could not use. I explained that I have a family of 5 and I need 2 rooms so I had to find another hotel with 2 rooms as I need the rooms the next day. *** travel agents emailed back but basically not put any regards or care but keep saying that is all they can do. How can CSAA a big company that makes reservation but could not manage their website and allowed me to be robbed of service that they promised. Worse, the agents resonded in the emails did not seem to be concerned about correcting or finding ways to prevent this from happening to other people. They even acknowledged the error but they don't seem to care to fix them. I am shocked and dispappointed at how unaccountable CSAA with their services. Because of CSAA's faulty glitches on the website, I was "robbed" of 260$.

• Review fromRuth M

  Date: 06/30/2024

  1 star
  This company never shows up when needed, they dont reimburse me for the membership service fee,

• Review fromJessica L

  Date: 06/16/2024

  1 star
  I was in a four car accident completely of no fault of my own a month ago. It took almost a month just to get the car to the inspection sight and that only happened because I initiated a three way call between the insurance rep, myself, and the tow yard. Ive had a rental car and my policy only pays $30/day. The rental is about $38/day. They required a $300 deposit at the rental place that had to come from out of pocket until the case is closed and Ill be reimbursed. The longer they take the more money the rental is and its money I dont have and shouldnt have to spend as it wasnt my fault. I cant even look for a car because I dont know how much the settlement will be. This has put me behind on my bills and been a huge ordeal. It shouldnt take a month to settle a claim. If they dont settle it soon I will be without a car as I cant afford it and theyre still taking their sweet time. ****** disappointed in my choice of insurance company.

• Review fromRoyce B

  Date: 06/01/2024

  1 star
  Do not buy a membership to this very disorganized and poor customer service company. I have waited for a tow truck for over 5 hours. I called and spoke to them 4 times and they just keep making excuses.

• Review fromJiwon K

  Date: 05/29/2024

  1 star
  It was the worst experience ever in my life. My claim is still open, and I don't know how to solve this matter and they do not even care about my case at all. I don't think they are working. They're not care about customer at all. It's been more than a month, and they are not doing any paperwork, communicating well, and messing up the process. They just dropped the ball in the middle of the claim and tried to make my life suffer. All the paperwork and estimate for fixing the car were submitted a month ago by the body shop, and a month later, they responded that there was a missing item, so I had to wait until the car was done and ready to pick up. The wrong part is they have not informed me or the body shop that the item had been missing for a MONTH, and in the last minute, I bugged them and found out when the car was ready to pick up. I don't think they respect the customers and do not even care, and their goal is to try to make every process much more difficult and worse for the customer to get away from AAA. This case and this claim made me think about switching my insurance.

• Review fromEric S

  Date: 04/23/2024

  1 star
  Worst follow up with accident claim. I got rear ended 12/07/23 by their insured customer and Ive had such a slow follow up on my claim case. My cars totaled and am still waiting on them to pay me my settlement amount which I agreed to two weeks ago and have signed a release to. Im not insured by them, just have claim going on for going on 5 months almost. I thought maybe being affiliated with AAA theyd be easier to deal with but apparently they cant even get their agents to show up to the office more than maybe once a week, every time I call my agent is out of the office and Im stuck leaving voicemails I rarely get replied to. Such BS

• Review fromBryant E

  Date: 04/20/2024

  5 stars
  I am dealing with the death of my sister she had *** so I need to make sure she was not later on any payments. It was a slow day so they got me right in. For states the gentleman working the reception area was very attentive to my needs so I went to the back office with one lady sorry I cant remember her name. She was not 100% sure what I needed so she called over ************************* between the two of them they got me in the right direction. ******* made the experience very lite something that I needed after working with the other agencies when I left out of their office, I had a smile on my face and I realized how great people really are to the team at the *** office in *******. Thank you and especially thank you to ******* and her coworker that got me going in the right direction. Thank you

• Review fromKaren W

  Date: 04/18/2024

  1 star
  They are terrible when it comes to customer service they dont care when u have an accident I have to wait three weeks to get my money !

• Review fromPatti B

  Date: 03/31/2024

  1 star
  We have been customers for over 25 years. We have made ONE claim in those decades of on time premium payments for car and home. We had a question about the 20% increase they are trying to steal from us and other consumers. After 10 minutes of bouncing around their HUMAN FREE phone system we tracked down a phone number for a local "agent". We met her in her office. After 30 mins of change this add that delete this she saved us over $2.00 a month on our premiums (TWO policies - Auto and Home). Then she told us we could ****** another 5% discount for the year by taking the Senior Driver Test on their site. She provided an invalid number to access the test. She failed to mention that a) The test costs $20 per person and b) it takes EIGHT HOURS. This is an affront to Seniors, pure discrimination. Want to know if I can still drive at 62 years old? Ask the *** who renewed my license 6 months ago. This is meant to DISCOURAGE and DENY seniors any kind of rate reduction based on fewer miles driven daily and no tickets or accidents for decades. This is DISCRIMINATION intended to NOT provide any discount. EIGHT HOURS online? They don't even do that at their daily desk jobs. Where's our hourly wage reimbursement for spending an entire full time work day taking their test meant to reject customer requests for discounts based on their own driving history. They don't make 18 year old drivers, their most dangerous drivers, to take an EIGHT HOUR test to prove they can drive. DISCRIMINATION AND AGEISM. We are currently considering two other insurance carriers who DON'T discriminate against their best customers.

• Review fromScott P

  Date: 03/26/2024

  1 star
  Paid three years on a mobile home before I found out aaa does not cover mobile homes. The manager of the ******* office didn't even know.Been I customer since 1995 no claims and they treated me like It was my fault. I will never do business with AAA again.