Reviews

This profile includes reviews for CSAA's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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CSAA has 78 locations, listed below.

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  CSAA

  3055 Oak Rd Walnut Creek, CA 94597-2098

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  CSAA

  601 Kings Ct Ukiah, CA 95482-5004

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  CSAA

  150 Hayes St San Francisco, CA 94102-4710

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  CSAA

  1276 S California Blvd Walnut Creek, CA 94596-5123

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  CSAA

  111 Lynch Creek Way Petaluma, CA 94954-8301

Review Details

• Review fromEric J

  Date: 05/30/2023

  1 star
  Most over priced car insurance we ever had, we recently canceled them and they had to send letters saying they are gonna report us to DMV for not having insurance.. which we got State Farm for $200 a month cheaper same day we dropped them. the people working there has to be ******* for doing that. I highly recommend you never get this company. they are horrible

• Review fromMark V

  Date: 04/12/2023

  1 star
  After 36 years with AAA and filed a claim for non fault auto accident. The worst experience of my life and dumped them immediatley.

• Review fromAddie O

  Date: 03/10/2023

  1 star
  My dissatisfaction is with the fact that AAA and CSAA do not appear to communicate with each other even though AAA brought CSAA on as an Insurance company and I have a Condo and Auto insurance wth CSAA . I spent approximately 8 hours over 2 days trying to find the correct page to pay my bill. It appears that some time last year I switched to digital payments. Representatves from each company directed me to a different Web Page under Cluballiance.aaa,com to find the bill. or to find the spot where I was to place my Pass Code. I finally found the CSAA insurance company phone number called and paid I think over phone. Im still getting digital messages to go back and confirm. It was much easier to get the paper bill and policy and pay. **** is higher than quoted by about 10. They are charging more for the paper bill.

• Review fromLauren C

  Date: 02/23/2023

  1 star
  I was left on the side of the road for over 2.5 hours, waiting for a simple battery jump, but for 1) being able to text back the 6 or so follow up calls from road side assistance, and 2) my clicking on the battery quote link out of curiosity. If all you need is a battery jump, do not click on the battery quote. If you do, it will automatically change your request to needing a new battery or tow. Their people will call you all night long to get a decision before they will EVER dispatch help, even if it is around the corner. If you are low on cell phone battery or on an unstable network, you cannot text them back to relay your need/decision, even if the computer tells you no battery replacement service is available in your area. This is an abject failure on AAA'S part. This is a not for profit organization that is supposed to be dedicated to its members. Shamless. When I finally got home with NO help from them, I called their rep number yest again on a different phone. I still got the same computer. 36-year member.

• Review fromWayne W

  Date: 02/09/2023

  1 star
  Took over 30 days to determine if my vehicle was totaled or repairable using up my rental car period per my policy. Have been with AAA over 12 years and this service was terrible!

• Review fromMelissa F

  Date: 01/27/2023

  1 star
  This service used to be good, but that has changed! I am a premium member, and needed their fuel service. The driver showed up, and gave me, maybe, a 1/2 gallon of fuel, and said it was 2 gallons. He then called dispatch to say that I wanted more than 5 gallons?????? Blatent dishonesty. I then called dispatch, and they sided with their driver, and said they wouldn't send any more fuel, but could provide me with a tow to the nearest gas station? I was mistreated so badly, I will never pay for their fraudulent roadside assist program again. They are so big, I know they don't care. 2 ******* of gas is worth more to them than my membership. The driver, PUKE, DISHONEST AND EXTREMELY RUDE. HE WAS THE WORSTVPERSON.

• Review fromMarta V

  Date: 01/09/2023

  1 star
  Bad customer service by *************************** i had more then 7 years loyal with them and now the i had an accident they dont wants to help me. Theres a solution in evry case and is not my fault since nov. 08/22 still waiting im paying uber i didnt go to the hospital i have pics with brushes on my chest

• Review fromkim c

  Date: 01/06/2023

  1 star
  I have been a AAA customer for many many years and my car was in an accident in July and the drn that AAA sent us to put in aftermarket parts and we've had nothing but problems since we have been out of a car for over a week and the adjuster has been rude and actually hung up on us. The *** shop is very unorganized they haven't returned any of our calls and then they took it upon themselves to tow it to a local dealership without asking our permission, they first said that the serpentine belt damage was not related to the aftermarket condenser they put in now they're telling us that there was actually no serpentine belt in the car however ,we drove the car to the drn shop and the serpentine belt was in it then the car has anybody knows you can't drive without a serpentine belt so again we drove the car to the deer in shop then the drn shop Klimissch took ownership of our car and took it upon themselves to get it to ****** dealership where it's been for almost a week this is unacceptable and I will be filing a bbr complaint and a bar complaint with the shop I've escalated this complaint and I hope to hear back from somebody.

• Review fromSn S

  Date: 11/21/2022

  1 star
  In bad faith, gaslit for being at fault in a single vehicle accident despite producing clean maintenance records, and driving safely and non-erratically. Resulted in increased already-expensive premiums for years and loss of driving-related job opportunities; all at no expense to AAA. Multiple times given false promises of deadlines after leaving voicemails and emails; calls nigh never picked up. Wish I knew about legal proceedings prior.

• Review fromSusan G.

  Date: 11/03/2022

  1 star
  After paying AAA for **************** they refused to tow my **** GMC Van on 9/26/2022 telling me that I had modified the van by removing the seats to carry my e-foils. The previous year I had called AAA as I was taking a camping trip and wanted to know about towing service if I was out of town on a well maintained dirt road. No one mentioned at that time about modifications!!!! My classic car friends modify their cars frequently, even taking seats out. This was highway robbery as they collected my money, never once, mentioning any restrictions even though it was listed on my plan as Van, RV. This was the first time I had requested a tow and they left me without service. I hate this company!