Reviews

This profile includes reviews for CSAA's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

CSAA has 78 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  CSAA

  3055 Oak Rd Walnut Creek, CA 94597-2098

• 

  CSAA

  601 Kings Ct Ukiah, CA 95482-5004

• 

  CSAA

  150 Hayes St San Francisco, CA 94102-4710

• 

  CSAA

  1276 S California Blvd Walnut Creek, CA 94596-5123

• 

  CSAA

  111 Lynch Creek Way Petaluma, CA 94954-8301

Review Details

• Review fromEdie D

  Date: 10/13/2023

  1 star
  I have never received such horrific customer service. Absolutely NO customer service. I had a accident, rear ended and its been 16 days and still no response from claim adjuster regarding my vehicle. i have called everyday and left messages and also email daily and zero response. No matter what number I call I can not reach a human being It took me a week to final get someone to activate and assign me a medical claim # due to injuries. This company should not be in business and if need be I will seek legal support.

• Review fromRobin H

  Date: 09/11/2023

  1 star
  I was looking for new home insurance and the Experian app had me fill out my information in which I did so and made my first payment and what have you. Well the inspector came to my house and on his report he stated that I had a **** dog in which I do not so needless to say they cancelled my insurance. I tried many, many times to call them and totally got the run around. I was put on hold for over 45 minutes and then they came on there and stated I was transferred to the wrong place. So they sent a email to me today and I emailed them back stated I should not have been cancelled in the first place and told them what had happened and dont you know they emailed back and stated they couldnt find a policy for me. I emailed back and stated that I already had one in place. I would not recommend this insurance company which is CSAA through Experian. Horrible customer service and horrible service period. ************

• Review fromJoanne H

  Date: 08/14/2023

  1 star
  We have been homeowners for 46 years, and this is the first time we filed a claim. A sewer line burst, and flooded our basement, causing a lot of damage. CSAA only covered a small part of the claim, leaving us to pay over $9,000, and that's NOT including the $2500 deductible. We are in our 70's, living on Social Security, and this is a real hardship for us! Their car insurance is better, but the homeowners department leaves a lot to be desired! I will definitely be shopping for a different insurance company going forward.

• Review fromJoan M

  Date: 08/07/2023

  1 star
  We had a tree fall on our house three months ago , CSAA is pretty much refusing to cooperate to the point that the tarp on our roof leaked so badly we have further damage. Their adjuster is pretty much non existent.

• Review fromJessie R

  Date: 07/19/2023

  1 star
  I've been waiting almost 2 years for payment. I signed over my car title after I was promised payment once my car was picked up. The settlement agreement claimed that I would receive $945 for my car. The adjuster for my claim ************** has ignored every single one of my communication attempts . We had an agreement!!

• Review fromAntonio W

  Date: 07/18/2023

  1 star
  Unfortunately the hot water heater in our home has gone bad and caused minor damage within our home. We contacted AAA and they did respond, but not in a timely manner. As we know with water, the longer it sits within a home, the worser the damage. They send out a company the next day to help clean up the damage. By the time that company showed up, it was little to late. They did resend the same company to dry out the water and remove the damage part of our home. CSAA sent out companies to detect leaks, remove old water heater, install temporary water heater and remove damage part of our home. That was 3 weeks ago and we have concrete and studs showing within our home. We find out today that our current claim representative is leaving and we do not have any updated information. This has caused a major inconvenience for us. We are attempting to refinance our home and cannot schedule a appraisal until we have this completed. We will not be renewing our home insurance policy with CSAA for this reason of inconvenience.

• Review fromOscar J

  Date: 07/06/2023

  1 star
  I had a bodily injury claim with this company. Which I have never had to file before so when they asked for documents through email I responded and ask for clarification. They did not respond for several weeks or return my phone calls. After finally reaching someone (*****************) she was exceptionally rude. My wife was sitting next to me and since she was being rude to me talking to me like it was my fault that she didn't respond. With my permission since my wife deals with all the paperwork stuff my wife tried to asked some questions trying to confirm that we had the correct contact information she continued to be rude. It was a horrible experience. I'm the one who got hurt and their driver was at fault and she made me feel like I was just a hassle. If it wasn't for my wife saying that we are going to continue I was ready to just let go of my claim even though I was in pain for a month. She made me feel like I was at fault for even filing a claim and she was irritated just dealing with it. There was sensitivity to the situation at all

• Review fromAbigail V

  Date: 07/03/2023

  1 star
  CSAA Claims My *********************** a hit and run on 5/18. I reported the event immediately and the other party was recorded fleeing the scene. Photos, license plate, and police report. AAA adjuster ***************************, his supervisor *****, the other parties adjuster ******** Island and her supervisor *************** have all provided false information regarding coverage, liability of the other party. I was informed they didn't have coverage until I found out they not only had coverage they had AAA coverage. Prior to knowing this information, I was encouraged by my adjuster to take the uninsured motorist without confirming insurance coverage of the other party. After pushing and pushing, that's when I found out they had AAA ins. I was informed the other party accepted liability after finding out they had been recorded and said it was their son. I was told this by ******* and *****. Later to learn from ******** Island, this is a lie. ******** has only told me they are investigating coverage and recently said that they were wrong and they are investigating coverage and liability. She told me to just go fix my truck on my own dime. She said I was told a lie. That's all this company has done is lie and not take responsibility to cover cost to fix or replace this vehicle because both parties insurance carrier is through them. They are blaming the other party and procrastinating fixing my truck. I am paying daily out of my own pocket for a rental. This company is doing something really wrong here and trying to relieve themselves of their duty to cover cost of damages to the truck that their insurance customer has through them whom hit my truck and fled the scene. I'm doing all I can to report and get this information out there. Never have I ever been treated so rudely, provided no help or direction and have had to do all of this on my own, obtaining my own police report, the only one that calls for answers or information. AAA needs to do what is right by their customer, ME.

• Review fromGeorge L

  Date: 06/25/2023

  1 star
  You can't cancel your membership online and I don't see a way to remove my credit card online even though the customer service agent said I can. Maybe it's buried deep somewhere. The whole thing just rubs me as a very deceptive website to try to lock members in.

• Review fromWill M

  Date: 06/21/2023

  1 star
  This company is horrible. The customer service is pathetic and cannot give a straight answer. Straight to the point. I asked to cancel my mom insurance since she passed. I gave them a copy of the death certificate. They then tell me oh since you're not on the policy we need her here to approve you to cancel her insurance. I was like I am supposed to bring her back from the dead. They looked at me like I was crazy. I am so glad I don't have insurance with them because I feel they want to rip the public off.