Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/11/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Swagbucks deactivated my account for no reason at all, i tried to log in and there was a message saying "Your account has been suspended. Please provide additional information to confirm and reactivate your account"I submitted a ticket requesting information of why my account was suspended and then get a generic email saying that i violated some Discover terms, and that IS NOT TRUE, i have been a loyal customer for years, i have never broken any rules like they are saying. Either my account was hacked or they literally closed it for no reason whatsoever. I had more than ******* swagbucks to redeem in my account. All do is play games and only get the game 1 times, there is no other account under my name, nor do i use multiple devices or whatever they want to say that i did. I am asking for my account to be reinstated and my swaybacks to be put back in my account, even if it's only to redeem what is rightfully mine and i have worked so hard and spent countless of hours trying to gain. What a disappointment this is. I am filing a complaint because customer service keeps giving me a copy paste response and i do not agree with it.

  

  Business Response

  Date: 07/18/2025

  Thank you for your patience while we reviewed your account.
  Were happy to let you know that your Swagbucks account has been reactivated and is now accessible. You can log in and resume using your account as normal.
  If you experience any issues or have further questions, please dont hesitate to reach out. Were here to help and appreciate your continued participation in our program.

  Customer Answer

  Date: 07/18/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:07/11/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a ********* offer to enroll in a new Chime account and get $70 + get $350 with a direct deposit enrollment. I have completed all the requirements to receive the entire $420 and have only received the initial $70. I have emailed and opened tickets with Swagbucks and havent heard back from them. I provided screenshots of me completing the requirements and the payment of the initial $70 is proof that I signed up for the offer from the Swagbucks link. Its been 3 months and a half since I signed up for the offer and over a month and half since the last response from Swagbucks regarding my complaint. I have been sending emails asking for an update and no response! Terrible customer service and its obvious the only intention they had was to pocket the entire reward the bank was offering for me signing up.

  

  Business Response

  Date: 07/18/2025

  Thank you for contacting us regarding the Chime offer.
  Were happy to confirm that the credit for the ***** offer has been successfully applied to your account. We appreciate your patience throughout this process and thank you for being a valued member.
  If you have any other questions or need further assistance, please dont hesitate to reach out to our support team.

  Customer Answer

  Date: 07/18/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** **********

• Initial Complaint

  Date:07/10/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been an Inboxdollars (,IBD)member for at least 3 years, completed offers/tasks,and redeemed rewards. Recently my account was suspended for no reason immediately when I attempted to redeem my rewards. Per customer support, I need to submit a copy of my govt ID and selfie of the left, front and right side of my face (biometrics). As an established member I find this request and the suspension suspect. I wasn't asked for this info before I enrolled or completed the tasks. Further there are several BBB complaints from other members regarding account issues when attempting to obtain payouts. In addition this request is a huge privacy and security risk. There's evidence of facial recognition data being sold on the black market, cases of identity theft and mistaken identity. Also, *** cannot guarantee the security of this personally identifiable information from a breach from them or their data collector. Despite these concerns and believing it an unnecessary marketing company identity verification, I agreed to provide a copy of my Real ID, NOT the facial recognition data. I think a copy of the Real ID is beyond sufficient for identification purposes for a marketing company membership since online banks accept copies of the Real ID for account enrollments and are less risky and invasive of privacy. I was only required to provide a copy of my Real ID while opening an online bank account last month. i don't think it is fair I can't get help accessing my account to obtain my rewards without my biometric data when other verification is feasible. Breaches happen at companies ALL the time. It is a constant headline. Why is a company willing to take the risk that this type of sensitive info could be compromised? What type of company would dismiss a members' concerns for their security and privacy? I am hoping *** will thoughtfully consider these questions and my concerns and accept a less risky and invasive verification process for me and all members going forward.

  

  Business Response

  Date: 07/17/2025

  Thank you for your patience while we reviewed your account.
  Were happy to let you know that your InboxDollars account has been reactivated and is now accessible. You can log in and resume using your account as normal.
  If you experience any issues or have further questions, please dont hesitate to reach out. Were here to help and appreciate your continued participation in our program.

  Customer Answer

  Date: 07/17/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *******

• Initial Complaint

  Date:07/07/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My InboxDollars account was deactivated nearly a month ago without a clear explanation. I contacted their support team, and they instructed me to verify my identity using a third-party ID verification link they provided. I completed the verification, but I never received any follow-up from them.About a week ago, I reached out again, and they sent me the same verification linkclaiming they couldnt unlock my account until I completed the process, which I had already done almost a month earlier. Despite my efforts to resolve this, my account remains deactivated.There is approximately $240 in available cash in my account that I should be able to transfer to my bank account. Im requesting that InboxDollars unlock my account as soon as possible so I can regain access to my account to withdraw my funds.

  

  Business Response

  Date: 07/15/2025

  Thank you for contacting us. Were happy to let you know that your account has been successfully reactivated.
  If you experience any further issues or have additional questions, please dont hesitate to reach out to our Customer Support team. Were here to help and want to ensure you have a positive experience moving forward.
  We appreciate your patience and look forward to having you back!

  Customer Answer

  Date: 07/15/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ***

• Initial Complaint

  Date:07/03/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  SwagBucks support system is broken, anytime I try to view my tickets, the page breaks, this goes for any link that takes me to a ticket form to fill out. I am outraged by this. Another issue being a current game offer being Word Trip. TWO goals did not count while the previous goals did. These goals that are not pending in credits are "Finish 800 puzzles" and "Finish 1000 puzzles". I have sent support to them about the first one. I didnt even receive confirmation in my email that they have received my inquiry. Ive tried emailing directly about similar issues, no response. I dont know whats going on, but its highly irritating. It just now feels like Im using SwagBucks and just completing goals without receiving any acknowledgement that the goal counts as completed. I have attached screenshots for proof of problems and missing game goal pending credits.

  

  Business Response

  Date: 07/12/2025

  Thank you for bringing this to our attention, and we sincerely apologize for the frustration and confusion you've experienced.
  It appears that there was a technical glitch affecting your ability to submit and view tickets, and we're very sorry for the inconvenience this caused. The issue on your account has now been resolved, and you should be able to access the help center and submit a ticket as normal.
  Please go ahead and submit a ticket at ****************************** so our team can look into the missing credit for your Word Trip offer. Be sure to include any screenshots or supporting details you have, and well be happy to investigate further.
  We appreciate your patience and hope to make things right.

  Customer Answer

  Date: 07/13/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  I'm ******

• Initial Complaint

  Date:07/02/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account was wrongfully deactivated so now I cant claim the money I worked hard for.

  

  Business Response

  Date: 07/09/2025

  Thank you for bringing this to our attention through the Better Business Bureau.
  We understand how concerning it can be to lose access to your account, especially when you've worked hard to earn rewards. We're happy to let you know that your account has been reactivated.
  Regarding any trouble you're having redeeming for a gift card, one of our agents will be following up with you directly through your existing support ticket to assist further and make sure everything is resolved.
  We appreciate your patience and thank you for being a valued member.

  Customer Answer

  Date: 07/09/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:06/28/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********* had an offer in which they would give 4600 Swagbucks (equivalent to $460) for someone who created a new ********** account, and had 2 direct deposits routed the account (of $200 each) the first being within 30 days of account creation. I created a new account, and had 2 direct deposits sent to the account. I met every requirement of their offer. They said in the offer details that if, for whatever reason, the offer does not credit to reach out to them via email and provide proof of qualifying activity. I have reached out to them with ample proof of qualifying activity and they refuse to credit me: citing a technical error that supposedly resulted in them being unable to prove my qualifying activity, but their offer clearly states you can reach out with proof.

  

  Business Response

  Date: 06/30/2025

  Thank you for reaching out, and I’m truly sorry for any inconvenience or frustration this issue may have caused. We understand how important it is for you to receive the credit you earned, and we’re here to help.
  I’m happy to confirm that the Chime credit has now been added to your account. You should see it reflected in your account ledger, and it’s available for you to use at your convenience.
  We appreciate your patience while we looked into this, and we’re grateful for the opportunity to make things right. If you have any other questions or need further assistance, please don’t hesitate to reach out through tickets—we’re always here to help.

  Customer Answer

  Date: 06/30/2025

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23532908, and find that this resolution is satisfactory to me.
  
  Thank you so much for your help with this issue!! 
  
  
  
  Sincerely,
  
  
  
  Rya Sheppard

• Initial Complaint

  Date:06/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against Swagbucks (Prodege LLC) for failing to honor a promotional offer despite full compliance and repeated attempts to resolve the issue.On June 1, 2025, I completed a promotional offer advertised on ********* website for a total of ****** SB (worth $460) through **********: ***** SB for signing up and ****** SB for completing two direct deposits of over $200 each. I followed all steps as required I used the Swagbucks portal, opened a Chime account, and completed the qualifying deposits on June 5 and 6, 2025. I submitted full documentation, including screenshots and confirmation emails.Despite this, I have not received any of the ****** SB I am owed. Swagbucks initially responded with vague explanations about tracking issues, and since then has either ignored my follow-ups or sent generic messages that fail to address the specifics of my case. I have now contacted them multiple times over more than two weeks with no resolution.What makes this more concerning is that Swagbucks is still actively advertising this exact Chime offer on their website, even as they claim they are unable to verify or credit completed submissions. This practice is misleading and raises serious consumer protection concerns.I am requesting that Swagbucks immediately credit the full ****** SB to my account.

  

  Business Response

  Date: 07/05/2025

  Thank you for your patience while we reviewed your submission. We understand how disappointing it can be when an offer doesnt go as expected, and we truly regret any frustration this has caused.
  As previously mentioned, successful enrollment tracking is required in order to qualify for the offer. Unfortunately, our system still does not show that your enrollment was properly tracked, which means were unable to move forward with issuing credit.
  Additionally, we carefully reviewed the documentation you provided, including the deposit screenshots. While we appreciate you taking the time to share that information, the deposits shown do not meet the requirements outlined in the offer terms. To qualify, a direct deposit must be $200 or more and originate from an eligible source such as an employer, payroll provider, gig economy payer, or government benefits provider via ACH or Original Credit Transaction (OCT). Deposits from peer-to-peer services (like ******* Venmo, or Cash App), bank transfers, mobile check deposits, or trial deposits unfortunately do not meet these criteria.
  We realize this may not be the outcome you were hoping for, and we sincerely apologize for the inconvenience. We hope this helps clarify the requirements, and were here if you have any additional questions or need further assistance.

• Initial Complaint

  Date:06/27/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Have been a user of Swagbucks for 8 years, dedicated thousands of hours to giving them good survey data and consistent traffic plus referring others. Today, after using the website all day, I was deactivated at random and now I am unable to use it any longer. I also had $20 pending that should be paid to me and will not. This was a vital supplementary income and I am distraught. They gave me no warning, no explanation, and no response. This company has done things over the years to consistently cheat me of my time and money or remove valuable avenues of revenue from me. I deserve to have a justification for this treatment, and to be paid what I am owed. I demand to have my account reinstated if the reason does not meet sufficient abuse of terms. I have done nothing out of the ordinary in almost a decade. Why now?

  

  Business Response

  Date: 07/05/2025

  Thank you for reaching out and giving us the opportunity to assist you. Were happy to let you know that your account has been successfully reactivated, and your reward has been delivered.
  If you have any trouble accessing it or have additional questions, please dont hesitate to reach out to our Customer Support team. We're always here to help and want to ensure you have a smooth and rewarding experience moving forward.
  Thank you again for your patience.

• Initial Complaint

  Date:06/27/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June 2025, I completed a series of in-app promotional goals within a mobile game called Call of Dragons, which was listed on Swagbucks under their "Discover Offers" section. The offer clearly outlined specific goals and the ** (Swagbucks points) that would be rewarded for reaching each one. I completed the required milestones, and the platform did issue the correct amount of ** as advertised on the original offer page.However, during this process, I received multiple official emails from Swagbucks indicating a much larger number of ** points pending significantly above what was listed on the offer or expected based on goal completion. These emails gave the impression that a higher reward was either due or forthcoming.When I contacted Swagbucks support for clarification, I was given generic responses that did not address the discrepancy. They refused to explain why the emails reflected a larger pending reward, nor did they acknowledge the miscommunication or attempt to reconcile the misleading information.While I did not lose points that were explicitly promised on the offer page, the emails from Swagbucks led me to believe I had additional rewards pending, which ultimately never arrived. This created false expectations and was not addressed transparently by customer service.I am concerned that this type of communication, especially when coming directly from the companys official email system, could be considered deceptive or misleading under consumer protection laws, especially when no explanation or accountability is provided.The amounts that were claimed to be pending in the emails from Swagbucks were $3,000.00 and $5,000.00.I have attached documentation for all the above including an email showing the expected reward amount of $50 and the false pending rewards email stating $5,000.00 pending for the same goal.

  

  Business Response

  Date: 07/05/2025

  Thank you for bringing this to our attention, and we truly appreciate your patience as we worked to resolve the issue. We’re happy to let you know that this matter has been addressed through your support ticket, and the necessary actions have been taken to resolve your concern.
  If you have any further questions or need additional assistance, please don’t hesitate to reach out to our support team. We’re always here to help and want to ensure your experience moving forward is a positive one.

  Customer Answer

  Date: 07/05/2025

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23525678, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  Jonathan Scott