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Business Profile

Internet Services

Prodege, LLC
BBB accredited business seal
BBB Accredited BusinessB+Rated by BBB

Complaints

Customer Complaints Summary

  • 3,500 total complaints in the last 3 years.
  • 931 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/27/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    InboxDollars and Swagbucks deactivated my accounts this month, but I did not break any rules. InboxDollars said, "After careful review by our Compliance team this account was closed for exceeding the one account per person policy stated in our Terms of Service." Swagbucks said, "We are unable to continue your account as your phone number was used on a previously deactivated account. The account has been deactivated at this time."

    I had one InboxDollars account and one Swagbucks account. Is that not allowed??? If it is not allowed, I had absolutely no idea. Prodege should explicitly warn users about this issue. I thought having one account for each site was actually ENCOURAGED. If I had known you could not have one account for each site, I 100% would not have done so. After I reached out to them, they told me, "Please keep in mind that your case is officially closed and this will be a final resolution to this issue."

    I am completely shocked by this. Can one of my accounts (InboxDollars or Swagbucks) please be reactivated? This is devastating for me. Also, I am owed $215.00 from InboxDollars cashback offers and $260.00 from Swagbucks cashback offers. That is $475.00 total that Prodege owes me.

    Business Response

    Date: 08/10/2022

    Consumer Response /* (-5, 5, 2022/07/29) */
    Swagbucks said, "We will be reactivating both accounts as a courtesy. Please ensure that you only use your Inbox Dollars account."

    My InboxDollars account is now working fine. However, I am unable to redeem the remaining SB that is in my Swagbucks account. When I attempt to claim a PayPal gift card, I get the message, "Account verification is required to redeem your SB. Resend verification email," but no verification email is sent when I click the link. For reference, on May 19th, I was able to claim a $5 PayPal gift card on Swagbucks without any issues.

    Would it be possible for Swagbucks to simply remove all of the SB from my account and send me a PayPal payment of $131.44?


    Business Response /* (1000, 6, 2022/08/09) */
    Hello,

    After review, both Swagbucks and Inbox Dollars accounts are currently active and verified.

    Thank you,


    Consumer Response /* (2000, 8, 2022/08/09) */
    The issue has been resolved. I was finally able to redeem the remaining SB that was in my Swagbucks account.

  • Initial Complaint

    Date:07/27/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    To whom this may concern I have been part of Swagbucks GPT for a quite a while and recently I have completed many App offers and those are not pending (ticket ******************************************* And much more. Please I spent money on these games and made sure it tracked. I have just completed Gin Rimmy Stars and it did not pend. I spent many hours and money playing this game

    Business Response

    Date: 08/22/2022

    Consumer Response /* (-5, 5, 2022/07/28) */
    My Swagbucks email is: ***************************


    Business Response /* (1000, 6, 2022/08/09) */
    Hello,

    I'm so sorry to hear about your experience. Your account has now been credited. Thank you for your patience and understanding.

Prodege, LLC is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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