Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/26/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been using Swagbucks and accumulating sb points and was all of a sudden kicked out of my account. I was told my account was deactivated when I did nothing wrong. I believe this company allows people to spend time and money playing their games and taking surveys and then deactivates said accounts.

  

  Business Response

  Date: 07/04/2025

  Thank you for reaching out. We’ve reviewed your request and we’re happy to let you know that your account has been successfully reactivated.
  You can now log in and resume using your account as normal. If you have any questions or need further assistance, our Customer Support Team is here to help.
  Thank you for your patience, and we appreciate your continued participation in our program.

  Customer Answer

  Date: 07/04/2025

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23520896, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  K Estrella

• Initial Complaint

  Date:06/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today my Swagbucks account was suspended, without explanation. I had several gift cards that I EARNED, in total worth almost 100$, already verified AND processed, but not yet USED. I go to use them, as I need the barcode to use the gift cards, and notice that I am suddenly locked out of my account, and told by an automated customer service to wait many days until someone can get back to me. While I do not know the reason for suspension, as I do NOT have more than one account, I do NOT use bots of any kind, I do not post anything rude or inappropriate, I do not do anything to compromise the platform, it may be due to verification purposes, which is understandable, but not to this degree. If verification is the reason for suspension, suspending my account UNTIL verification (which could take who knows how long) is unfair and unethical due to the fact that suspension does not allow the rightful owner of the rewards (me) to use ALREADY EARNED AND PROCESSED gift cards, especially when needed. I need to have access to the gift cards that I've already earned and have been added to my account, immediately. I have no problem verifying my account, but I DO have a problem waiting to use my giftcards that have nothing to do with identification verification, as they have already been earned, verified and processed through my PHONE NUMBER. Please allow me access to my account so that I can USE my gift cards, even if I'm not allowed to earn more Swagbucks until ** verification is complete, which is fine. I will address the ** verification if thats the reason for suspension, but I will NOT wait to use my gift cards. Blocking the owner of the gift cards from having access to them, until ** verification is complete, is not acceptable, as gift card verification is done through text via phone number. Please let me retrieve my already earned and processed gift cards, BEFORE ** verification, as I need them immediately and was suspended without warning or exact reason. Thank you.

  

  Business Response

  Date: 07/01/2025

  Were happy to confirm that your ********* account has been successfully reactivated. You should now be able to log in and continue using your account as normal.
  If you experience any issues or have further questions, please dont hesitate to reach out to our ************* Teamwere here to help.

• Initial Complaint

  Date:06/25/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Summary of events:While traveling abroad, I attempted to log into my InboxDollars account to view and redeem my earnings. Without warning after some days, my account was closed with a generic email stating Id violated policy, but no specifics were given. It is unreasonable to not let user login to his account while travelling.Impact:I had about $300 in available credit that I earned legitimately over the past year. Because my account was closed, I cannot redeem these funds.Requested remedy:I respectfully ask that InboxDollars either reopen my account so I can redeem my credit, or else refund the credit to me via check.

  

  Business Response

  Date: 07/01/2025

  Were happy to confirm that your ********* account has been successfully reactivated. You should now be able to log in and continue using your account as normal.
  If you experience any issues or have further questions, please dont hesitate to reach out to our ************* Teamwere here to help.

• Initial Complaint

  Date:06/25/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Started playing Swagbucks about 3-4 weeks ago I believe.From the start everything was good I got some games grinded then waited for my Swagbucks to come out of pending as they pend for ************************************************************************************************************** up to 10 days cool but now today 2 days after I redeemed my account has suddenly been deactivated for no reason. If u ask me and lots of others this is a scam

  

  Business Response

  Date: 07/01/2025

  We’ve followed up with you directly on your existing support ticket to address your concerns. Please check your inbox for our latest response. If you have any additional questions or need further assistance, don’t hesitate to reply to that message—we’re here to help.

  Customer Answer

  Date: 07/01/2025

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23516034, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  John Belland

• Initial Complaint

  Date:06/24/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 24 2025, I accepted a rewards offer from Swagbucks (Prodege, LLC) for the mobile game Jelly Jump Sprint. The offer clearly promised up to ****** SB (approx. $710.75) for reaching levels 300, 400, 900, *****, *****, and *****. I successfully reached Level *****, qualifying for ****** SB (approx. $310.75) based on their terms.I spent significant time and watched well over 100 ads, which generated revenue for the business and its partners. Despite fully completing the requirements, I was not paid. The system to submit missing credit is broken or disabled, making it impossible to request payment.This constitutes deceptive business practices and unjust enrichment, as the company benefited financially from my time and participation while refusing to honor the promised rewards. I have full screenshots proving the offer terms, my progress, and the broken support form.I am requesting payment of ****** SB ($310.75) that I rightfully earned under their advertised terms, along with assurance that the broken claim system is corrected for other users.

  

  Business Response

  Date: 07/01/2025

  I just wanted to let you know that we do have a path to submit a ticket to our customer service team.  To submit a ticket, please follow these steps:

  
  Log in to your Swagbucks account. (You must be logged in to be able to submit a ticket)
  Go to your Activity Ledger: *****************************************
  Find the offer in question and click Report a Problem next to it.
  Complete the form and include any supporting documentation, such as screenshots or receipts.
  Once we receive your submission, our team will investigate and follow up with you directly.

  We appreciate your patience and look forward to resolving this for you.

• Initial Complaint

  Date:06/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Inbox Dollars has promotions that if you reach a certain level on a game, you get a cash incentive. They also provide bonus rewards. I have been playing a game called Merge Gardens and should have received a bonus incentive of $25 for reaching level 35 within six days, $70 for reaching level 55 within 1 week and five days and $10 for spending $30. This is a total of $105 that Inbox Dollars owes me. I have contacted customer service numerous times but they keep closing the ticket after sending a form letter response. I have sent screenshots from ************* customer service showing that I reached those milestones in the specified timeframe. Inbox Dollars is engaging in false and misleading marketing and bait and switch. I have even received notifications on my phone that I reached those milestones, but when I click on the notification it says page cannot be displayed. They are running a scam.

  

  Business Response

  Date: 07/01/2025

  Thank you for reaching out and sharing your experience. We understand how frustrating it can be when you feel you've met all the requirements for a promotion and have not received the expected rewards. We appreciate the time and effort you've invested in participating in the ************* offer and for providing the documentation youve mentioned.

  
  Please know that we take these matters seriously and are committed to ensuring a fair and accurate review of your claim. We will be following up with you directly through your existing InboxDollars support ticket to review the details and documentation you've submitted. Our goal is to resolve this matter as quickly and thoroughly as possible.

  
  Thank you for your patience, and we look forward to working with you directly to address your concerns.

• Initial Complaint

  Date:06/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I downloaded and used the app InboxDollars, where you earn money completing surveys and playing games. I literally spent the entire day of June 18, 2025, legitimately filling out surveys. It took at least 16 hours or more of my time to determine if I could accumulate enough funds to cash out the $15 and verify the legitimacy of this application. I already emailed their support, asked for an explanation, and kindly requested they reactivate my account. I have not heard back from them. I did some research online and heard this is happening to a lot of people after they accumulate enough to actually cash out, making me think this application is a scam.

  

  Business Response

  Date: 07/01/2025

  Were happy to let you know that your account has been successfully reactivated. You should now be able to log in and continue using your account as normal.
  As a friendly reminder, when submitting receipts for credit, please avoid taking photos of receipts displayed on a screen. This helps us ensure your activity is properly credited and meets our program requirements. If you have any questions or need further assistance, please dont hesitate to reach out to our ************* Team.

• Initial Complaint

  Date:06/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To: Better Business BureauFrom: ******* ****** *************** ****************************************: ************ or 347-277-9434Emails: ******************* and ******************Subject: Complaint Against ************ Missing Funds Over $120Dear Better Business Bureau,I am writing to formally file a complaint against ************ for failing to resolve a long-standing issue involving missing funds from my account.More than $120 was in my Upromise account, and it is now gone. I checked my linked NYS 529 *************** account, and the funds were never transferred. Ive spent months going back and forth with Upromise, sending multiple emails and inquiries, but I have not received a meaningful response or ************** this point, I am not even sure which email address was used to register the account, as I have been completely focused on finding where the money went. The account may have been created with either ******************* or ******************.This lack of transparency and support is unacceptable. I am extremely frustrated and feel that Ive exhausted all direct options. I am requesting your assistance in investigating this issue and helping me recover the missing funds.Thank you for your time and support.Sincerely,******* ****** *************** ****************************************: ************ or 347-277-9434Emails: *******************, ******************

  

  Business Response

  Date: 07/01/2025

  Thank you for reaching out. We understand how important it is to know exactly where your funds have been sent, and were here to help.
  Weve followed up on your existing ticket to clarify which email address your account funds were transferred to. Please take a look there for more detailsour team is working to ensure you have the information you need.
  If you have any additional questions or concerns, dont hesitate to reply to that ticket. Were happy to assist further.

• Initial Complaint

  Date:06/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I completed a chime signup offer through InboxDollars, which involved signing up for chime and then completing 2 direct deposits. Despite following all instructions correctly, I did not receive the promised $540. I only received $40 and InboxDollars is refusing to honor the remaining $500. I exchanged messages with the support team for over 45 days and no resolution has been reached.

  

  Business Response

  Date: 07/01/2025

  Thank you for bringing this to our attention. We understand your concern and appreciate the opportunity to look into this further.
  In order to proceed with the investigation regarding the Chime offer, well need to receive specific documentation confirming your enrollment and the completion of the required qualifying direct deposits. This includes:

  Confirmation of your Chime account enrollment
  Proof of two qualifying payroll direct deposits, each over $200
  Dates those deposits were received

  Unfortunately, without this documentation, were unable to verify completion on our end or move forward with issuing additional credit. As soon as we receive the requested information, well be happy to re-review your account and escalate the matter as needed.
  We appreciate your patience and cooperation, and we look forward to resolving this for you.

  
  

• Initial Complaint

  Date:06/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern,I am writing to formally file a complaint against ********* regarding their promotional offer in partnership with **********. On May 5, 2025, I participated in an advertised offer where consumers could earn ****** Swagbucks for opening a new Chime account and making two qualifying deposits. As a first-time Chime customer, I carefully followed all outlined steps and have attached proof of my participation.Initially, my Swagbucks account reflected this activity as "pending." However, without explanation, the pending status was removed, and it now appears as if I never participated in the offer. Despite multiple attempts to contact Swagbucks customer service over the past month, I have received no response or ************* has now been over 60 days since I completed all requirements for the offer, and I have not received the advertised reward. I am extremely disappointed by the lack of communication and failure to honor the promotion as advertised.I am requesting that Swagbucks fulfill their advertised offer by crediting my account with the promised ****** Swagbucks. I have attached supporting documentation, including a screenshot of my completed offer and proof of the required deposits.Thank you for your attention to this matter. I look forward to a prompt resolution.Sincerely,[Your Name][Your Contact Information]Related I have contacted Swagbucks customer service multiple times over the past month with no response or resolution to this issue I am frustrated because I fulfilled all requirements as advertised but have yet to receive the promised rewards, which are now unjustly withheld I am seeking BBB intervention to ensure that the advertised reward is honored and that proper customer support is provided in this matter

  

  Business Response

  Date: 06/25/2025

  Hello,
  
  Thank you for reaching out to us. Our Customer Support (CS) team is committed to resolving your concern as efficiently as possible. 
  
  To help us do so, please consider the following:
  
  1. Our standard response time is within 10 business days.
  

  2. We address all CS requests using the same process and in the order received, regardless of how they are submitted.  However, once they are opened, we actually address tickets submitted through our internal CS system more quickly and efficiently than BBB requests because we are able to link them to a specific account action.  Accordingly, our first step in resolving any BBB request is to search for a corresponding CS ticket.
  
  3. If you haven’t yet submitted a CS ticket for this issue, it is not too late to do so by following this link https://www.swagbucks.com/help.  As noted, this will facilitate our resolution of your issue.
  
  4. If you did submit a corresponding CS ticket, we will respond through the ticketing system and follow up through the BBB. Please keep an eye on your ticket for our response.
  

  If for any reason you are unable or unwilling to submit a CS ticket, we will gladly address your issue via the BBB portal in the order in which it was received. Thank you again for bringing your issue to our attention. We are here to help and look forward to resolving your concern.
  

  Prodege Customer Service