Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I completed the task as rules stated and submitted my request for $40 reward. Received an email from Swagbucks asking me to go to a website and verify my identity. This is the second time I have had to do this with this site. The sites ask for a copy of my drivers license and this seems like a scam to me. Nowhere in the rules did it say I had to do that. I have spoken to there that played and they were not required to do this.
  

  

  Business Response

  Date: 08/23/2022

  Business Response /* (1000, 5, 2022/08/12) */
  Hello,
  
  I'm so sorry to hear about your experience. Can you provide additional information regarding the activity you are referring to and or ticket number if you have submitted a support ticket and we'll investigate further.
  
  Thank you.

• Initial Complaint

  Date:08/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Completed a ************ offer of opening a "Chime bank" account but did not receive the points as stated.
  
  I've been in contact with the support now since July 3rd and after 2 weeks of back and fourth, had a support rep purposely credit my account with the incorrect amount of points (1,200). The offer clearly states 44,000 points which is roughly worth $300 or more dollars.
  
  The agent now ignores me after I complained about the inaccuracy, and continuously marks my support ticket as resolved.
  
  
  --------------------------------**** Chat log****-------
  
  
  Customer Care Team
  11 days ago
  Hello Member,
  
  Thank you for hanging in there! I apologize for the experience you ran into with this activity and have applied the requested amount to your account today. I have also notified the team in charge so they can review the experience on their end as well.
  
  Please note, the amount applied to your account is based on the amount entered on your ticket at the time of submission. If incorrect, simply reply and let me know.
  
  Thank you again for your patience and understanding! Have a wonderful day!
  
  Have a great day,
  
  Monica
  Customer Care Team
  
  Member Care Team
  *****************
  
  Account
  10 days ago
  
  
  Hello*******.
  
  Hope your weekend is going well.
  
  The amount on the offer was "44,000 Points" but i only received 1,200.
  

  

  Business Response

  Date: 08/23/2022

  Business Response /* (1000, 5, 2022/08/12) */
  Hello,
  
  I'm so sorry to hear about your experience. Your account has now been issued the credit difference.
  
  Thank you for your patience and understanding.

• Initial Complaint

  Date:08/01/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account *********** is ********************* I placed the order *************************** on June 7th and scheduled the first meal on July.31st. The activity ID is ********
  
  I should get 20000points reward rebate. However, the reward didn't show on my account. I had attached the screenshot of my first meal. Please issue me the 20000points. The email I used to order is *******************
  

  

  Business Response

  Date: 09/01/2022

  Business Response /* (1000, 5, 2022/08/12) */
  Hello,
  
  I'm so sorry to hear about your experience. After further review, I do see that you have submitted ticket #********. We have asked for additional verification. Please provide additional verification and screenshots of your delivery and we'll continue to review.
  
  Thank you.
  
  
  Consumer Response /* (3000, 7, 2022/08/12) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I did not receive any updated email of the ticket from you. That is why I write compliant here. I had already attached the screenshot my delivery to you in the ticket. Did you see it? I attached it again. Please check it
  
  
  Business Response /* (4000, 9, 2022/08/17) */
  Hello,
  
  I'm so sorry to hear about your experience. Your account has now been credited.
  
  Thank you and have a great day.

• Initial Complaint

  Date:08/01/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a new ******** credit card from a ********* link that would reward me with 12,000 ********* ($120 US Dollars) if I made as purchase as well. I did all the terms and condition's and did not get the promised points.
  
  I am requesting the 12,000 ********* per the agreement.
  
  Expand
  6/26/2022 5:15PM
  Offer
  ********
  *******
  Help
  ACTIVITY ID
  
  *******
  
  DESCRIPTION
  
  ********
  
  DISCOVERED DATE
  
  6/26/2022
  
  SB AWARDED
  
  0 SB
  
  SB OFFERED
  
  12,000 SB
  

  

  Business Response

  Date: 08/31/2022

  Business Response /* (1000, 5, 2022/08/09) */
  Hello,
  
  I'm so sorry to hear about your experience. After further review, we've requested for additional verification on your support ticket********************** and unfortunately have not received a response. Please respond to your ticket with additional information requested and we'll be able to investigate further.
  
  Thank you.
  
  
  Consumer Response /* (3000, 7, 2022/08/10) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I submitted all required information. I followed the rules and I clicked on a ********* link and signed up for a credit card using a ********* link and I simply want the company to honor the agreement. I have been a customer for over 10 years. ********* is making excuses and does not want to honor the agreement!
  
  
  Business Response /* (4000, 9, 2022/08/16) */
  Hello,
  
  Please note that the ID request is a standard procedure that we require our members to complete. This process is only used for the sole purpose of validating our members. At this time, we have decided to waive the ID verification for this request and provide your account with a courtesy credit for the ******** offer.
  
  However, we will be requiring you to provide an ID during the next Customer Service credit request for any of our Prodege branded sites.
  
  Thank you.

• Initial Complaint

  Date:08/01/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Swagbucks account:********************
  Activity ID: *******
  Offer name:***************
  Offer claimed date: July 4th.
  Reward: *****************
  Eligibility requirement: make a deposit and win one game daily for 7 days.
  My account in***************: *********************.
  I had deposited and won one game for 8 days, so I am eligible for the reward. But this offer didn't been tracked successfully. Would you mind investigating and issue the reward to me.
  

  

  Business Response

  Date: 08/12/2022

  Business Response /* (1000, 5, 2022/08/12) */
  Hello,
  
  I'm so sorry to hear about your experience. After reviewing your account, I do see that you have received credit in your account:
  
  07/28/22 08:37:31 PM 4000 Solitaire Cash ********
  
  Thank you.
  
  
  Consumer Response /* (3000, 7, 2022/08/12) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  These are two different game offers. The one you are referring to is one card games. I did receive the credit. However, I am referring to the game named Blackout bingo. These are two different activities. I completed the task and waited for more than one month but still have not got the reward. The Activity ID is *******
  
  
  Business Response /* (4000, 9, 2022/08/17) */
  Hello,
  
  I'm sorry to hear about your experience. Your account has now been credited.
  
  Thank you and have a great day.
  
  Consumer Response /* (3000, 15, 2022/08/30) */
  No. I didn't receive the credit. Could u please check again. The offer name is blackout bingo. It is 7500 sb
  
  
  Business Response /* (4000, 17, 2022/09/09) */
  Hello,
  
  We've gone ahead and credited your account. For a more streamlined support experience, we highly recommend you submit a supoort ticket via your ledger and include all screenshots of your participation.
  
  Thank you.

• Initial Complaint

  Date:08/01/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have not been credited 5000 for a survey that I completed on June 3rd 2022, that was supposed to credit on June 27th. I have submitted several customer care tickets to resolve this issue along with detailed messages and screenshoots containing all of the information they requestion on at least 3 separate occasions. The most recent response from MyPoints is that I haven't responded to them within 48 hours so they closed the ticket. My last response to them was more recent than that. Once again I asked where where the pending points and sent another screenshot of the information they say they require. I am also have the same issue with their parent site (or another sight owned by them) I have the screenshoots of completion, pending status and all attempts at contacting them to resolve this message and they continue to send me messages like I am the one complying when I am the one who keeps initiating contact to resolve the matter of them paying out after I've done my part to take the survey, wait while points pended and not receive credit.
  

  

  Business Response

  Date: 08/15/2022

  Business Response /* (1000, 5, 2022/08/12) */
  Hello,
  
  I'm so sorry to hear about your experience. Your account has now been credited and you feedback has been passed back to the team in charge.
  
  Thank you for your patience and understanding.
  
  
  Consumer Response /* (2000, 7, 2022/08/12) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  I accept the response provided by the company, as a long time customer, it was important that the company understood my concerns when there was a delay in crediting my account. I appreciate the efforts by all parties involved so this matter could be resolved, thank you.

• Initial Complaint

  Date:08/01/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  While playing "Bingo Bash" for Swagbucks, when I launched the app, I was immediately given the message "You are no longer logged in. Please contact support if you have any questions". Further attempts at logging back in have been unsuccessful, resulting in the same message popping up everytime followed by my account immediately being logged out again. I would assume this means my account was banned for essentially no reason. I have 453 Swagbucks on my account and I certainly don't want it to go to waste.
  

  

  Business Response

  Date: 08/16/2022

  Business Response /* (1000, 5, 2022/08/12) */
  Hello,
  
  After further review, we've gone ahead and reactivated your account.
  
  We apologize for any inconvenience.
  
  Welcome back!
  
  
  Consumer Response /* (2000, 7, 2022/08/15) */
  (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  Date:07/31/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I created a Swagbucks account around half a year ago . It is a website that gives money back for purchases, trying out new stuff and completing surveys owned by Prodege LLC. I recently got banned from the website after getting about 15$ without prior notice( which wasn't mentioned in the policy bit). When I contacted them, they falsely claimed that I abused the system by using multiple accounts. They refused to give me any proof whatsoever and basically just told me trust us, we reviewed your account, you deserve to get banned and we won't allow you to send us any more messages involving your account as this decision is final. After a quick search on Reddit, I found out that many people was getting banned in similar ways and that all the replies I got were the exact same as those got from other redditors. They told me to file a complaint at BBB because it was the only complaints that Swagbucks looks at. The same message sent to everyone seems to confirm that no one ever looked at my messages and that everything was just replied via an answering machine. I want them to send proof that I created multiple accounts and used them to "milk" the system on purpose instead of just copy pasting some random lazy generic reply that applies to quite literally, anything or they could give me my account back. They also have a very untransparent way for users to send complaints requiring from 6 To 7 different pages to send. Thanks*********
  

  

  Business Response

  Date: 08/26/2022

  Business Response /* (1000, 5, 2022/08/12) */
  Hello,
  
  After further review, we've gone ahead and reactivated your account.
  
  We apologize for any inconvenience.
  
  Welcome back!

• Initial Complaint

  Date:07/31/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I began using the mypoints app within the past few months and I have really been enjoying using the service. Within the past couple of weeks, my account got wrongfully suspended out of nowhere. I contacted support to inquire about why my account was suspended and the email the company provided in response stated that my account was suspended for having multiple accounts and that this decision to suspend my account was their final decision along with the forfeiture of any of the "points" to redeem for gift cards that the service offers. I have invested my own money on this platform and I have pending "points" that I am rightfully owed for using this platform well within their terms of service. I have been using multiple "play-to-earn" platforms for many years now and I have never experienced any bans, whatsoever. I would never abuse the terms of service to gain any sort of leverage in terms of monetary gain. My PayPal account is linked to this service and it is the only redemption method I have ever used, along with my personal phone number of 15+ years through AT&T, and my own government-issued identification through a verification service used by this platform named *******. In order to use this service, these are the necessary requirements prefacing the use of their 'point system' to exchange their "points" earned for any product of monetary value. I have no qualms with this service nor do I have any malicious intent for any wrongdoing on their behalf, as I thoroughly enjoy using this platform, but an investigation into this issue is warranted as opposed to an automated response I receive through email when I am given no thurough explanation at all for this wrongful termination. I would very much appreciate access to my account, along with continued use of their service, and the return of my "points" that I worked for- both existing "points" and pending "points" that I am rightfully owed. Thank you for your time. I am looking forward to reaching a resolution soon.
  

  

  Business Response

  Date: 08/16/2022

  Business Response /* (1000, 5, 2022/08/12) */
  Hello,
  
  After further review, we've gone ahead and reactivated your account.
  
  Please keep in mind that our Compliance Department will use security measures to determine if an account is within the rules of our Terms of Service.
  
  Please review our FAQs to get an overview of our Terms of Service.
  
  Thank you,
  
  
  Consumer Response /* (2000, 7, 2022/08/15) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  I am thrilled to hear that after consideration my account has been reactivated. I wanted to reiterate that it was never my intention to involve the BBB, however it was a must as opposed to speaking with an auto-reply bot. I am happy to be able to use this service once again and I hope to never have to involve the BBB again in the future. Thank you so much for your consideration!

• Initial Complaint

  Date:07/31/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Prodege owns Swagbucks, a site where you complete various "offers" in exchange for money. This complaint is about the offer "****." The first document I've attached shows the terms that must be met in order to earn 7,500 SB ($75).
  I completed the offer "****" according to the terms that Swagbucks created.
  On May 16, 2022, I registered for an **** account through the link that Swagbucks provided. The second document I've attached is from Swagbucks' own site, showing the activity. The third attachment is a screenshot of a welcome email I received from **** after registering and opening my account.
  Attachments four and five are screenshots directly from ****'s app, showing my information.
  The final term given by Swagbucks was to make a deposit of $15 to my **** account. I initiated this deposit on May 16th, when I opened my **** account. Attachments six and seven show my linked banking account and proof of my $15 deposit.
  That's it. I did everything they asked for, without using a VPN, an ad blocker, etc. I completed the offer EXACTLY as I was supposed to. The eighth, and final, attachment shows that my account is still open.
  I first contacted Swagbucks on July 4, 2022, about the fact that I had yet to receive the promised 7,500 SB. The ticket number they assigned is 10087860. They replied and asked me to submit any additional information that I felt was helpful. I sent them all of the documents that I've attached to this complaint.
  They made me jump through some hoops, such as verifying my identity via a facial recognition app. They make you do that every single time you file a support ticket with them. (In other words, I've proven my identity to them with a copy of my driver license and using the facial recognition app around ten times!)
  Once I supplied them all of the information I've provided here, they never got back to me, and they still haven't paid me the 7,500 SB ($75). I submitted everything again, 7-10 days ago, and let them know I'd be filing a complaint.
  

  

  Business Response

  Date: 08/16/2022

  Business Response /* (1000, 6, 2022/08/12) */
  Hello,
  
  I'm so sorry to hear about your experience. Your account has now been credited.
  
  Thank you for your patience and understanding.
  
  
  Consumer Response /* (2000, 8, 2022/08/12) */
  (The consumer indicated he/she ACCEPTED the response from the business.)