Complaints
Customer Complaints Summary
- 3,500 total complaints in the last 3 years.
- 930 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/29/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
hi bbb
i did a couple offers on swagbucks last month, but didnt get any thing
i want you to help me with the offer named rise of kingdoms cause it really took time and effort
i started this offer with a friend, each on his account, each on his phone, same area,
his offer credited when he reached city hall17, mine didnt, reached out to CS but they didnt give me the points
so can you help with this pls
Business Response
Date: 08/24/2022
Business Response /* (1000, 5, 2022/08/12) */
Hello,
I'm so sorry to hear about your experience. After further research, we have requested additional verification from you on your support ticket #******** and have not received a response.
In order to continue to investigate your concern, please provide the requested information.
Thank you for your understanding
Consumer Response /* (3000, 7, 2022/08/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
hello
thanks for replying
i have sent all what CS asked me to and once again ill send every think you need
please double check
thanks
Consumer Response /* (-5, 9, 2022/08/19) */
they deactivated my account,this is too much swagbucks
Business Response /* (4000, 10, 2022/08/19) */
Hello,
We've gone ahead and credited your account waiving your verification for this credit. As standard security protocol, our Compliance team may request your account to be verified by a government-issued ID. Please know that you may be prompted to verification when submitting future support tickets.
Thank you for your understanding.Initial Complaint
Date:07/29/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
hello
i opened a swagbucks account after saw some good reviews, completed an offer and they credited me after i reached out to them, but when i redeemed my points for a master card, they didnt deliver my 40$ and deactivated my account instead
CS refused to tell any details, can u please help me with this
thanksBusiness Response
Date: 08/26/2022
Business Response /* (1000, 5, 2022/08/12) */
Hello,
Thank you for taking the time to follow-up regarding your account with.
Please note that any account that has been flagged due to a violation of our terms or that of our advertisers are closed/deactivated.
Accounts found to be violation of the terms are not eligible to access the account or any earnings or rewards that were pending.
As always, strives to continue providing all of our Members with great services and Rewards and to maintain the high quality required by all of our advertisers.
Any unauthorized activity or violation of the terms could negatively impact our community and site so any account found to be in violation are deactivated.
For more information regarding the terms of use: https://www.prodege.com/terms-of-use/
Thank you for your understanding,
Consumer Response /* (3000, 7, 2022/08/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
hello
this is fair enough if i did this, but i assure that i didnt do anything like this, downloaded the game, played it and deserved the reward
i kindly ask you to open my account because this is a mistake
thanks
Business Response /* (4000, 9, 2022/08/23) */
Hello,
Thank you for taking the time to follow-up regarding your account closure.
After further review of your account, our team has confirmed our decision that your account will remain closed for noncompliance with our Terms of Service.
To continue providing all of our members with great services and Rewards, we prohibit any unauthorized activity that could negatively impact our community and site.
Please keep in mind that your case is officially closed and this will be a final resolution to this issue.
Thank you,Initial Complaint
Date:07/29/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I completed their ****** promotion on April 17th for 5,000 promised *********. I initially didn't receive the promised *********, so I filed a dispute with ********* on May 28th. I received 2,000 ********* on June 20th, which was 3,000 ********* short. I promptly notified *********, and I never received a response. I have emailed them multiple times, and still have not received a response.
I am requesting the 3,000 ********* that are owed to me.Business Response
Date: 08/24/2022
Business Response /* (1000, 5, 2022/08/09) */
Hello,
I'm so sorry to hear about your experience. After further review, I do see that you have received your adjustment
6/20/22 04:30:01 PM 2000 **************
08/02/22 02:08:08 PM 3000 *************************Initial Complaint
Date:07/29/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I recently signed up for a Mypoints account and placed orders via their URL and followed their instructions. Just few days ago they deactivated my account for no reason. I submitted a ticket from their site without any response from them, I sent a facebook message and was told something about program terms violated which was not true. I googled and saw a lot of complaints from others for the same/similar program. Be careful as they might just be stealing customer's private info.Business Response
Date: 08/15/2022
Business Response /* (1000, 5, 2022/08/12) */
Hello,
After review, your account was reactivated on 8-10-22 and prizes were approved.
Thank you,
Consumer Response /* (2000, 7, 2022/08/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
company reviewed reactivated my account. Thank you.Initial Complaint
Date:07/29/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hi, I completed an offer through "Swagbucks" on 3/24/22 the promised amount is 10000sb (100$), but I never received the amount I reached to customer service but they failed to resolve the issue.amount owed:1000sb (100$).account name:******************************Business Response
Date: 08/23/2022
Business Response /* (1000, 5, 2022/08/12) */
Hello,
I'm so sorry to hear about your experience. We are unable to credit your account. While more than one account per household is allowed, an account registered and/or operated for another person is expressly not allowed. This is done to protect the Swagbucks community, ************ and our advertisers from activity that could negatively impact our site and services.
Thank you for your understanding.Initial Complaint
Date:07/29/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
*************************** swagbucks mypoints inboxdollars ysense needs open back up i lost my account february 2020 for no reason when i never created and never signed up multiple accounts hackers were doing thatBusiness Response
Date: 08/24/2022
Business Response /* (1000, 5, 2022/08/12) */
Hello,
Thank you for taking the time to write in regarding your account.
After careful review by our Compliance team this account was closed for exceeding the one account per person policy stated in our Terms of Service. This closure may be a result of sharing accounts with other members and/or operating more than one account.
Any contents remaining in a multiple account are automatically forfeited.
While more than one account per household is allowed, an account registered and/or operated for another person is expressly not allowed. This is done to protect the community, .com and our advertisers from activity that could negatively impact our site and services.
Thank you,
Consumer Response /* (3000, 7, 2022/08/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
u need open my account back up now immediately i didnt do nothing wrong please i beg u i need my $ im owed $200
Consumer Response /* (-5, 8, 2022/08/14) */
u need open my account back up now immediately i didnt do nothing wrong please i beg u i need my $ u owed $200 i need it now immediately
Consumer Response /* (-5, 9, 2022/08/14) */
besides that i never owned accounts or shared accounts at all so idk what u saw but u are so wrong im right so u need open my account backup now for swagbucks mypoints inboxdollars ysense *************************** u owe me $200 so i can redeem it now
Business Response /* (4000, 11, 2022/08/22) */
Hello,
Thank you for taking the time to follow-up regarding your account closure.
After further review of your account, our team has confirmed our decision that your account will remain closed for noncompliance with our Terms of Service.
To continue providing all of our members with great services and Rewards, we prohibit any unauthorized activity that could negatively impact our community and site.
Please keep in mind that your case is officially closed and this will be a final resolution to this issue.
Thank you,Initial Complaint
Date:07/28/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had an account with Swagbucks with over 9,000 SB and for no reason they deactivated my account. I tried emailing them and they gave me the run around with no direct explanation to why they deactivated my account. The email I used for the account was *******************Business Response
Date: 08/23/2022
Business Response /* (1000, 5, 2022/08/09) */
Hello,
After further review, we've gone ahead and reactivated your account. Reminder that each member is allowed one account. Creating multiple accounts will result in deactivation.
Please keep in mind that our Compliance Department will use security measures to determine if an account is within the rules of our Terms of Service.
Please review our FAQs to get an overview of our Terms of Service.
Thank you,Initial Complaint
Date:07/28/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was on Swagbucks a lot for the last year and I found the site to be great. But when I tried to login a couple days ago I was deactivated put of the blue. I tried to contact them but they never responded. I would like to know why and reactivate my account. My email was:*****************************Business Response
Date: 08/19/2022
Business Response /* (1000, 5, 2022/08/09) */
Hello ******,
Thank you for taking the time to write in regarding your account.
After careful manual review of your account by our Compliance Team in cooperation with our merchants, this account was deactivated for violating program terms with respect to the Shop/Shop and Earn service provided by our company.
We regret having to take these actions, but in order to continue to provide services and rewards to our members, we may sometimes have to take appropriate steps, up to and including deactivation of user accounts, upon violations of program terms.
You can review our Support articles and Terms of Use for information regarding these policies.
Thank you,
Consumer Response /* (3000, 7, 2022/08/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
What did I do wrong? I follow all the terms you had and had been a valued member for almost 2 years now. Could I at least get a better explanation.
Business Response /* (4000, 9, 2022/08/17) */
Hello,
Thank you for taking the time to follow-up regarding your account closure.
After further review of your account, our team has confirmed our decision that your account will remain closed for noncompliance with our Terms of Service.
Receipts that were submitting for credit were altered and deemed fraudulent.
To continue providing all of our members with great services and Rewards, we prohibit any unauthorized activity that could negatively impact our community and site.
Please keep in mind that your case is officially closed and this will be a final resolution to this issue.
Thank you,Initial Complaint
Date:07/28/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Signed up for the offer on June 15, 2022. The offer terms state that if I open a Chime bank account and make a direct deposit of $200 within 30 days, I will be credited with 25,000 Swagbucks. I completed the offer on June 24 by having a payroll deposit of $200 go into the account. I contacted Swagbucks on or around July 17th about the issue of not receiving the credit and despite the offer being attached to my account, and me providing proof of completion of the offer, they are refusing to credit me the 25,000 swagbucks, which translates to $250 worth of gift cards from their rewards store.Business Response
Date: 08/11/2022
Business Response /* (1000, 5, 2022/08/09) */
Hello,
I'm so sorry to hear about your experience. Your account has now been credited.
Thank you for your patience and understanding.
Consumer Response /* (2000, 7, 2022/08/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Account was credited.Initial Complaint
Date:07/27/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello
My Swagbucks account was deactivated few days ago and after reaching customer care, I was given a response that I have violated terms & conditions. I dont know what wrong I have done. I have 87900 sbs worth of $879 in my account. Past few days have been extremely devastating and immensely stressful for my family because all of my money in this deactivated account is my hard earned money that I didnt get a chance to use. I have invested so so much time in completing 100s of surveys ranging from 10 minutes to 45 minutes of time frame on usual surveys. Also I have put my time and efforts on completing Remesh surveys that required my time from 60 to 90 minutes. I participated in GutCheck surveys that required me to buy products for testing purpose for a compensation. For these surveys I remember, I went out of the way to distant stores to purchase the required products as they were not available in nearby stores.Gutcheck surveys usually took up 5 days to 1 week of my time. I also hav a child to take care of. I never took any wrong measures to earn money. I have earned all of my money providing honest answers. I am not able to have my peace of mind and not able to concentrate on some other important things. I was never dishonest If I was dishonest then I would have cashed out after earning every $25, like other members suggest to keep cashing out regularly but I thought I was honest and nothing would happen to my account as I am doing everything correctly and I kept filling out surveys and thought would cash out after $1000. Please please reactivate my account and this time I will be extra Careful and be cooperative. I am not a perfect and flawless person and I dont know what mistake I have done and if I did something then unintentional mistakes can happen. I always tried to provide answers in Surveys with integrity and honesty and would continue to do so. Please, pls reactivate my account. My ticket no is ******** and my email I'd is ********************.Business Response
Date: 08/11/2022
Business Response /* (1000, 5, 2022/08/09) */
Hello,
After further review, we've gone ahead and reactivated your account.
Please keep in mind that our Compliance Department will use security measures to determine if an account is within the rules of our Terms of Service.
Please review our FAQs to get an overview of our Terms of Service.
Thank you,
Consumer Response /* (2000, 7, 2022/08/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you so much.
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