Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1. Transaction Details Purchase date: August 30, 2024 Merchant: OOJO ********************* (booked through the Swagbucks *********** travel portal)Trip completion: January 5, 2025 Total paid: $******** Advertised cashback rate: 8 % on airfare purchases Cashback owed: $384.12 (******** 0.08)2. Chronology of Events Date Action Aug 30 2024 Completed ticket purchase through Swagbucks portal; confirmation email from Swagbucks received.Jan 5 2025 Trip completed; Swagbucks terms state travel cashback should post within 90 days of trip completion.Apr 10 2025 95 days laterno cashback posted. Submitted ticket via Swagbucks support center.Apr 17 2025 Automated reply acknowledging inquiry, no resolution offered.May 1 2025 Follow-up email to support; no response.May 30 2025 15 days laterstill no update and no cashback credited to my Swagbucks account.

  

  Business Response

  Date: 06/05/2025

  Hello,
  
  Thank you for reaching out to **. Our Customer Support (CS) team is committed to resolving your concern as efficiently as possible. To help us do so, please consider the following:
  
  1. Our standard response time is within 10 business days.
  
  2. We address all CS requests using the same process and in the order received, regardless of how they are submitted. However, once they are opened, we actually address tickets submitted through our internal CS system more quickly and efficiently than BBB requests because we are able to link them to a specific account action. Accordingly, our first step in resolving any BBB request is to search for a corresponding CS ticket.
  
  3. If you haven't yet submitted a CS ticket for this issue, it is not too late to do so by following this link ******************************. As noted, this will facilitate our resolution of your issue.
  
  4. If you did submit a corresponding CS ticket, we will respond through the ticketing system and follow up through the BBB. Please keep an eye on your ticket for our response.
  
  If for any reason you are unable or unwilling to submit a CS ticket, we will gladly address your issue via the BBB portal in the order in which it was received. Thank you again for bringing your issue to our attention.
  
  We are here to help and look forward to resolving your concern.
  
  Prodege ****************

• Initial Complaint

  Date:05/30/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I downloaded Swagbucks a few days ago and I was doing fine, but today I tried opening the app and it says, Warning: You are no longer logged in. Please contact support if you have any questions. and it doesn't say why. it seems like I was deactivated and the only reason i could think of why is because I was doing a survey and i accidentally typed that I was born in **** when i was actually born in ****. I only had about a thousand SB and never cashed out. Please help me log back in even if you have to reset my account. I cant use my phone number to log in anymore so I cant use the surveys anymore if I try to make a new account.

  

  Business Response

  Date: 06/05/2025

  Hello,
  
  Thank you for reaching out to **. Our Customer Support (CS) team is committed to resolving your concern as efficiently as possible. To help us do so, please consider the following:
  
  1. Our standard response time is within 10 business days.
  
  2. We address all CS requests using the same process and in the order received, regardless of how they are submitted. However, once they are opened, we actually address tickets submitted through our internal CS system more quickly and efficiently than BBB requests because we are able to link them to a specific account action. Accordingly, our first step in resolving any BBB request is to search for a corresponding CS ticket.
  
  3. If you haven't yet submitted a CS ticket for this issue, it is not too late to do so by following this link ******************************. As noted, this will facilitate our resolution of your issue.
  
  4. If you did submit a corresponding CS ticket, we will respond through the ticketing system and follow up through the BBB. Please keep an eye on your ticket for our response.
  
  If for any reason you are unable or unwilling to submit a CS ticket, we will gladly address your issue via the BBB portal in the order in which it was received. Thank you again for bringing your issue to our attention.
  
  We are here to help and look forward to resolving your concern.
  
  Prodege ****************

• Initial Complaint

  Date:05/29/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ****ursement for the balance that was unfairly revoked.

  

  Business Response

  Date: 06/05/2025

  Hello,
  
  Thank you for reaching out to **. Our Customer Support (CS) team is committed to resolving your concern as efficiently as possible. To help us do so, please consider the following:
  
  1. Our standard response time is within 10 business days.
  
  2. We address all CS requests using the same process and in the order received, regardless of how they are submitted. However, once they are opened, we actually address tickets submitted through our internal CS system more quickly and efficiently than BBB requests because we are able to link them to a specific account action. Accordingly, our first step in resolving any BBB request is to search for a corresponding CS ticket.
  
  3. If you haven't yet submitted a CS ticket for this issue, it is not too late to do so by following this link ******************************. As noted, this will facilitate our resolution of your issue.
  
  4. If you did submit a corresponding CS ticket, we will respond through the ticketing system and follow up through the BBB. Please keep an eye on your ticket for our response.
  
  If for any reason you are unable or unwilling to submit a CS ticket, we will gladly address your issue via the BBB portal in the order in which it was received. Thank you again for bringing your issue to our attention.
  
  We are here to help and look forward to resolving your concern.
  
  Prodege ****************

• Initial Complaint

  Date:05/29/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom this may concern, I am a customer of ********************** and opened an account with them on 4/3/2025. I signed up for the Chime direct deposit bonus which was when you sign up for a Chime account and direct deposit $200 twice you will receive a $540 inboxdollars bonus after 30 days. My employer did two direct deposits to my Chime account on April 18th and April 21st for $203.87 each. I only received the $40 bonus for signing up for a Chime account and I received the bonus on 5/4/2025. I have yet to receive the $500 bonus for doing the direct deposits.

  

  Business Response

  Date: 06/05/2025

  Hello,
  
  Thank you for reaching out to **. Our Customer Support (CS) team is committed to resolving your concern as efficiently as possible. To help us do so, please consider the following:
  
  1. Our standard response time is within 10 business days.
  
  2. We address all CS requests using the same process and in the order received, regardless of how they are submitted. However, once they are opened, we actually address tickets submitted through our internal CS system more quickly and efficiently than BBB requests because we are able to link them to a specific account action. Accordingly, our first step in resolving any BBB request is to search for a corresponding CS ticket.
  
  3. If you haven't yet submitted a CS ticket for this issue, it is not too late to do so by following this link *******************************************. As noted, this will facilitate our resolution of your issue.
  
  4. If you did submit a corresponding CS ticket, we will respond through the ticketing system and follow up through the BBB. Please keep an eye on your ticket for our response.
  
  If for any reason you are unable or unwilling to submit a CS ticket, we will gladly address your issue via the BBB portal in the order in which it was received. Thank you again for bringing your issue to our attention.
  
  We are here to help and look forward to resolving your concern.
  
  Prodege ****************

• Initial Complaint

  Date:05/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They will NOT ALLOW ME TO FIX my SMS VERIFICATION SO I CAN REDEEM MY CARDS I EARNED. They made me verify my ID which was pointless and now I have to wait long just because they don't have a 2FA method. Or can undo or change my SMS method.I have seen multiples and they claim my ID needs VERIFIED AGAIN. When they won't allow me to redeem my cards through another method.I no longer have access to that number sim card.

  

  Business Response

  Date: 06/04/2025

  Hello,
  
  Thank you for reaching out to **. Our Customer Support (CS) team is committed to resolving your concern as efficiently as possible. To help us do so, please consider the following:
  
  1. Our standard response time is within 10 business days.
  
  2. We address all CS requests using the same process and in the order received, regardless of how they are submitted. However, once they are opened, we actually address tickets submitted through our internal CS system more quickly and efficiently than BBB requests because we are able to link them to a specific account action. Accordingly, our first step in resolving any BBB request is to search for a corresponding CS ticket.
  
  3. If you haven't yet submitted a CS ticket for this issue, it is not too late to do so by following this link ******************************. As noted, this will facilitate our resolution of your issue.
  
  4. If you did submit a corresponding CS ticket, we will respond through the ticketing system and follow up through the BBB. Please keep an eye on your ticket for our response.
  
  If for any reason you are unable or unwilling to submit a CS ticket, we will gladly address your issue via the BBB portal in the order in which it was received. Thank you again for bringing your issue to our attention.
  
  We are here to help and look forward to resolving your concern.
  
  Prodege ****************

• Initial Complaint

  Date:05/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  
  Complaint: 23381662
  
  
  
  I am rejecting this response because:

  I followed Prodege’s guidance and submitted another customer service ticket (amongst those previously submitted) detailing my request. The customer service ticket contained my request for information regarding my account, the BBB ticket ID, my full name, my apple relay email (account my profile used during initial setup), and an alternate email that they could reach out to me at any time ([email protected]).

  There has not been an attempt from Prodege to contact me.

  
  
  
  Sincerely,
  
  
  
  Nathan Pongratz

  ification). I have been met with no responses to any of my support tickets that I have sent them containing my full name and emails they can reach me at. I am looking to make contact with them so I can remedy any issues regarding my account so I can regain access to Swagbucks and essentially my gift cards that have been pending.

  

  Business Response

  Date: 06/04/2025

  Hello,
  
  Thank you for reaching out to us. Our Customer Support (CS) team is committed to resolving your concern as efficiently as possible. To help us do so, please consider the following:
  
  1. Our standard response time is within 10 business days.
  
  2. We address all CS requests using the same process and in the order received, regardless of how they are submitted. However, once they are opened, we actually address tickets submitted through our internal CS system more quickly and efficiently than BBB requests because we are able to link them to a specific account action. Accordingly, our first step in resolving any BBB request is to search for a corresponding CS ticket.
  
  3. If you haven't yet submitted a CS ticket for this issue, it is not too late to do so by following this link https://www.swagbucks.com/help. As noted, this will facilitate our resolution of your issue.
  
  4. If you did submit a corresponding CS ticket, we will respond through the ticketing system and follow up through the BBB. Please keep an eye on your ticket for our response.
  
  If for any reason you are unable or unwilling to submit a CS ticket, we will gladly address your issue via the BBB portal in the order in which it was received. Thank you again for bringing your issue to our attention.
  
  We are here to help and look forward to resolving your concern.
  
  Prodege Customer Service

  

  Business Response

  Date: 06/20/2025

  Hello,
  
  Thank you so much for reaching out to us about your account. We truly appreciate your patience and cooperation as we try to help resolve this issue.
  
  After closely examining your account, we weren't able to find any recent support tickets linked to your email address [email protected]. If you could kindly provide us with the support ticket number and the email address associated with your Swagbucks account, we will be able to look into this matter further. Your patience and understanding mean a lot to us as we work to address your concerns.
  
  Thank you once again for your understanding and cooperation.

• Initial Complaint

  Date:05/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 31st of this year I started an offer through ********* that had various goals totaling around $115 or ***** Swagbucks for reaching levels up to 1000 in Zynga poker, the offer had a 30 day timeframe and on April 29th I reached level 1000. What I didnt realize was that even though the offer was tracking just fine for a while it had randomly quit at some point. I have used Swagbucks a lot and have never had a problem like this, as soon as I finished and realized that I contacted support with proof that I reached level 1000 and they denied my request. Im now contacting the BBB in pursuit of the $85 or 8500 Swagbucks that I feel that Im owed after the time and money that I put into that.

  

  Business Response

  Date: 06/04/2025

  Hello,
  
  Thank you for reaching out to **. Our Customer Support (CS) team is committed to resolving your concern as efficiently as possible. To help us do so, please consider the following:
  
  1. Our standard response time is within 10 business days.
  
  2. We address all CS requests using the same process and in the order received, regardless of how they are submitted. However, once they are opened, we actually address tickets submitted through our internal CS system more quickly and efficiently than BBB requests because we are able to link them to a specific account action. Accordingly, our first step in resolving any BBB request is to search for a corresponding CS ticket.
  
  3. If you haven't yet submitted a CS ticket for this issue, it is not too late to do so by following this link ******************************. As noted, this will facilitate our resolution of your issue.
  
  4. If you did submit a corresponding CS ticket, we will respond through the ticketing system and follow up through the BBB. Please keep an eye on your ticket for our response.
  
  If for any reason you are unable or unwilling to submit a CS ticket, we will gladly address your issue via the BBB portal in the order in which it was received. Thank you again for bringing your issue to our attention.
  
  We are here to help and look forward to resolving your concern.
  
  Prodege ****************

• Initial Complaint

  Date:05/25/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 5, 2025, I installed the game "Love Water" because of an offer on Prodege's Swagbucks platform. I then completed 4 of the goal, entering me 450 SB, equal to 4.50 USD. Then, on May 8, 2025, I installed the game ******* Journey", again, because of an offer on Prodege's Swagbucks platform. Over a week, I gained ***** SB, equal to ***** USD from playing the game. I also did surveys, gaining me ***** SB, equal to 25 USD. Then, on May 24, 2025, I discovered that my account was deactivated for no reasons at all. I went online to find out that the company has a history of deactivated accounts if you choose to play games that they offer to get SB points. So I hope that I can get my account back with the total 100 dollars that I've earned.

  

  Business Response

  Date: 06/02/2025

  Hello,

  
  Thank you for reaching out to us. Our Customer Support (CS) team is committed to resolving your concern as efficiently as possible. To help us do so, please consider the following:

  
  1. Our standard response time is within 10 business days.

  
  2. We address all CS requests using the same process and in the order received, regardless of how they are submitted. However, once they are opened, we actually address tickets submitted through our internal CS system more quickly and efficiently than BBB requests because we are able to link them to a specific account action. Accordingly, our first step in resolving any BBB request is to search for a corresponding CS ticket.

  
  3. If you haven't yet submitted a CS ticket for this issue, it is not too late to do so by following this link ******************************. As noted, this will facilitate our resolution of your issue.

  
  4. If you did submit a corresponding CS ticket, we will respond through the ticketing system and follow up through the BBB. Please keep an eye on your ticket for our response.

  
  If for any reason you are unable or unwilling to submit a CS ticket, we will gladly address your issue via the BBB portal in the order in which it was received. Thank you again for bringing your issue to our attention.

  
  We are here to help and look forward to resolving your concern.

  
  Prodege Customer Service