Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I completed an offer through Swagbucks to sign up for Chime Banking and direct deposit two paychecks, in exchange for ******SB (the equivalent of $485). They did not award me the promised amount, and all attempts to work with customer service ended in failure because they claim they cannot track the offer even though it shows on *********' website that I signed up through their link. I have included a full timeline and screenshots below:On 3/23/25, I signed up for Swagbucks at 2:57pm and received a confirmation email [File 1]. One of the first offers they presented me with was Chime Banking [File 2], where if I signed up I would earn *****SB/$35 and if I direct deposited two paychecks worth $200 or more each I would earn 45,000SB/$450 [File 3]. I immediately signed up for ***** through the link on Swagbucks' site and received a confirmation email from Chime at 3:07pm [File 4]. In addition, Swagbucks' site shows that I clicked the link to join ***** through their website at 3:00pm [File 5]. Please note that Swagbucks is one hour behind my timezone so it says 2:00pm on their site, which corresponds to 3:00pm my time.I never received the initial *****SB for signing up, but since Swagbucks only allows you to open one support ticket per offer, I thought I'd wait to file a claim until after I completed it.Over the course of the next month, I downloaded the Chime app and direct deposited two paychecks from work which you can see in my April 2024 bank statement from Chime [File 6]. The first direct deposit was on 4/8/25, and the second was on 4/22/25. At this point, the offer was complete and I'd still never received my SB for signing up, so I contacted customer service with the same proof I am sending to you here.Their response was that "their records show that the offer did not track successfully" and cannot award points [File 7], but the fact that their tracking was not working properly is not my fault - I completed the offer through their site.

  

  Business Response

  Date: 06/02/2025

  Hello,

  
  Thank you for reaching out to us. Our Customer Support (CS) team is committed to resolving your concern as efficiently as possible. To help us do so, please consider the following:

  
  1. Our standard response time is within 10 business days.

  
  2. We address all CS requests using the same process and in the order received, regardless of how they are submitted. However, once they are opened, we actually address tickets submitted through our internal CS system more quickly and efficiently than BBB requests because we are able to link them to a specific account action. Accordingly, our first step in resolving any BBB request is to search for a corresponding CS ticket.

  
  3. If you haven't yet submitted a CS ticket for this issue, it is not too late to do so by following this link ******************************. As noted, this will facilitate our resolution of your issue.

  
  4. If you did submit a corresponding CS ticket, we will respond through the ticketing system and follow up through the BBB. Please keep an eye on your ticket for our response.

  
  If for any reason you are unable or unwilling to submit a CS ticket, we will gladly address your issue via the BBB portal in the order in which it was received. Thank you again for bringing your issue to our attention.

  
  We are here to help and look forward to resolving your concern.

  
  Prodege Customer Service

  Customer Answer

  Date: 06/02/2025

   
  Complaint: 23374872
  
  I am rejecting this response because: it is an automated response, and I have already submitted a **************** (CS) ticket internally through the link provided in the response (*******************************) and Swagbucks' CS did not find or suggest any kind of solution.  I included a .PDF of the complaint I already submitted internally as evidence in the filing.

  I await a non-automated response to my complaint from the business.

  Sincerely,
  
  ****** (*****) Kimer

  

  Business Response

  Date: 06/06/2025

  Hello,
  
  Thank you for reaching out to us about your account. We appreciate your efforts to address this issue.
  
  Upon reviewing your account, we found that your concern was addressed in support ticket #********.
  
  Sadly, we are unable to fulfill your request at this time. We were unable to verify your completion of the specified activity. As outlined in our Terms of Use, we reserve the right to deny credit if successful completion cannot be confirmed and tracked.
  
  Best regards,

   

   

  Customer Answer

  Date: 06/10/2025

   
  Complaint: 23374872
  
  I am rejecting this response because: the business is holding me responsible for an error on their behalf. 
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:05/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Inbox Dollars is failing to allow me to access my account which has a credit balance of $525. The password reset is errorring out. See screenshot, attached.There is no functioning customer service chat or phone number. I asked for help via e-mail contact form earlier today, May 23, but have received no acknowledgment.

  

  Business Response

  Date: 06/02/2025

  Hello,

  
  Thank you for reaching out to us. Our Customer Support (CS) team is committed to resolving your concern as efficiently as possible. To help us do so, please consider the following:

   

  1. Our standard response time is within 10 business days.

  
  2. We address all CS requests using the same process and in the order received, regardless of how they are submitted. However, once they are opened, we actually address tickets submitted through our internal CS system more quickly and efficiently than BBB requests because we are able to link them to a specific account action. Accordingly, our first step in resolving any BBB request is to search for a corresponding CS ticket.

  
  3. If you haven't yet submitted a CS ticket for this issue, it is not too late to do so by following this link *******************************************. As noted, this will facilitate our resolution of your issue.

  
  4. If you did submit a corresponding CS ticket, we will respond through the ticketing system and follow up through the BBB. Please keep an eye on your ticket for our response.

  
  If for any reason you are unable or unwilling to submit a CS ticket, we will gladly address your issue via the BBB portal in the order in which it was received. Thank you again for bringing your issue to our attention.

  
  We are here to help and look forward to resolving your concern.

  
  Prodege Customer Service

• Initial Complaint

  Date:05/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I downloaded swagbucks and started playing games alot for cash. A couple months of collecting I would be over 70 dollars. " was waiting for pending goals before cashing out" I go to see progress on swagbucks and it says to login on website.. so i try that and they say I'm banned, which looking it up seem to be quite common.I sent a ticket in and all they said was read toa no specifics. So if you want to spend months of your time to be stolen from, then use sb....

  

  Business Response

  Date: 05/28/2025

  Hello,

  
  Thank you for reaching out to us. Our Customer Support (CS) team is committed to resolving your concern as efficiently as possible. To help us do so, please consider the following:

  
  1. Our standard response time is within 10 business days.

  
  2. We address all CS requests using the same process and in the order received, regardless of how they are submitted. However, once they are opened, we actually address tickets submitted through our internal CS system more quickly and efficiently than BBB requests because we are able to link them to a specific account action. Accordingly, our first step in resolving any BBB request is to search for a corresponding CS ticket.

  
  3. If you haven't yet submitted a CS ticket for this issue, it is not too late to do so by following this link ******************************. As noted, this will facilitate our resolution of your issue.

  
  4. If you did submit a corresponding CS ticket, we will respond through the ticketing system and follow up through the BBB. Please keep an eye on your ticket for our response.

  
  If for any reason you are unable or unwilling to submit a CS ticket, we will gladly address your issue via the BBB portal in the order in which it was received. Thank you again for bringing your issue to our attention.

  
  We are here to help and look forward to resolving your concern.

  
  Prodege Customer Service

  Customer Answer

  Date: 05/29/2025

   
  Complaint: 23372623
  
  I am rejecting this response because:
  This was another bs response with no real answer to my question. I asked for my account to be unbanned or give me the money that I had made before ban. U had already submitted a ticket and got know we're. That's why im going through bbb, so if this doesn't get resolved hopefully others will see another complaint for this theft and fraud that seems more common than not.
  Sincerely,
  
  ******** ********

  

  Business Response

  Date: 06/05/2025

  Hello, 
  
  We sincerely appreciate you reaching out to us regarding your account. Our Compliance Team and Advertisers conducted a thorough manual review of your account and unfortunately, it was discovered that the ******************* services provided by our site and/or our partner sites were not in compliance with our program terms. 
   
  Due to this violation, we regret to inform you that we must uphold our original decision to deactivate your account. We understand that this may cause inconvenience, and we thank you for your understanding. 
  For more information about these policies, we recommend reviewing our Support articles and Terms of Use. 
  
  

  Customer Answer

  Date: 06/05/2025

   
  Complaint: 23372623
  
  I am rejecting this response because:
  Your still stealing money from your customers if you don't want to unban my account I don't care but I had money that I earned that can still be sent to my ******. Thats fair 
  Sincerely,
  
  ******** ********

• Initial Complaint

  Date:05/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I was given an offer through Bitburst/bitlabs (owned by prodege) It was an offer to play the desktop version of star trek: fleet command and earn monetary rewards to be cashed out., so long as it was your first install of the game (which it was) I installed around april 20th.The rest of the information is in the screenshots of the drive link, I'm missing $48.54 in cashout credits; from buying the ship pack, the station pack, reaching level 15 and reaching level 20.I hit level 15 on 5/04/2025, and level 20 on 5/18/2025 (I'm not sure of the exact date for level 20, but its between 5/16-19/2025)The purchases were through a prepaid ***** and the ship and station pack were both $4.99.I was signed in with a scopely account bound to the same email as the 5 surveys account I started the offer at: ******************* I am missing a $7.77 reward for the ship pack, another $7.77 reward for the station pack as they were completed during the boosted reward period from April 23rd-30th if I recall correctly (rewards boosted by 50% from $5.15 to 7.77)After hitting level 11 in-game, I got a notification that tracking was "suddenly" (and conveniently) having issues, and could take 2 weeks to confirm, which they did for my level 11 reward. However: I missing the rewards for buying the station pack as well as the ship pack and rightfully hitting level 15/20 within the offer timeframe.$11 for reaching level 15 on 5/04/2025, and $22 for hitting level 20 between the dates specified. It is my first install and I downloaded it through the referral link (as I've received previous rewards)I am missing a total of $48.54 in reward credits to cashout through the 5 surveys interface, and the support staff refused to give my my unique tracking number and ID despite asking for it many times, and simply saying the bitlabs support doesn't work and refusing to help me appeal despite 5+ help tickets to different staff. My main complaint is about prodege (the offer handler).

  

  Business Response

  Date: 05/28/2025

  Thank you for bringing this matter to our attention.

  After a thorough review of our records, we were unable to locate any direct communication from this user to BitLabs regarding the issue described. It appears that the user has been in contact with Five Surveys, a third-party platform that hosts BitLabs offers on their website. As such, the issue the user is experiencing relates to activity on Five Surveys platform and should be addressed by their support team.

  We kindly recommend that the user file their complaint directly with Five Surveys, as they are the appropriate party to investigate and resolve this matter.

  If the user would like to reach out to BitLabs directly for assistance in the future, we are happy to help and can be contacted through our official support link located on our offer wall.

  Sincerely,
  BitLabs Support Team

• Initial Complaint

  Date:05/21/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed up through a banking platform (Chime) through their portal to claim offer they were promoting. After meeting direct deposit requirements I emailed them to confirm status (i.e. that they received it and it was pending on their side) and they claimed it wouldn't qualify and that it didn't track because I didn't go through their portal.

  

  Business Response

  Date: 05/21/2025

  Hello,
  
  Thank you for reaching out to **. Our Customer Support (CS) team is committed to resolving your concern as efficiently as possible. To help us do so, please consider the following:
  
  1. Our standard response time is within 10 business days.
  
  2. We address all CS requests using the same process and in the order received, regardless of how they are submitted. However, once they are opened, we actually address tickets submitted through our internal CS system more quickly and efficiently than BBB requests because we are able to link them to a specific account action. Accordingly, our first step in resolving any BBB request is to search for a corresponding CS ticket.
  
  3. If you haven't yet submitted a CS ticket for this issue, it is not too late to do so by following this link *******************************************. As noted, this will facilitate our resolution of your issue.
  
  4. If you did submit a corresponding CS ticket, we will respond through the ticketing system and follow up through the BBB. Please keep an eye on your ticket for our response.
  
  If for any reason you are unable or unwilling to submit a CS ticket, we will gladly address your issue via the BBB portal in the order in which it was received. Thank you again for bringing your issue to our attention.
  
  We are here to help and look forward to resolving your concern.
  
  Prodege ****************

  Customer Answer

  Date: 05/22/2025

   
  Complaint: 23358687
  
  I am rejecting this response because:
  
  Sincerely,
  
  **** *******

  Customer Answer

  Date: 05/23/2025

  I followed their instructions and they didn't credit.

  

  Business Response

  Date: 06/04/2025

  Hello, 
  
  Thank you for contacting us regarding your account. We value your cooperation in trying to resolve this matter. 
  
  After thoroughly reviewing your account, we have determined that your concern was addressed through support ticket # ********.

  After a thorough review of the case, we regret to inform you that our position remains the same as previously communicated. While we understand that this may not be the outcome you were hoping for, we want to assure you that we take all complaints seriously and have carefully considered all aspects of the case.
  
  If you need to submit any further requests or have any concerns, please don't hesitate to contact our customer support channel. 
   
  Prodege Customer Service

• Initial Complaint

  Date:05/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It tracked all the Fortune Bubble earning boosters except Cumulative Purchase - $499.99, its the only one that hasnt been credited for all the Cumulative Purchases objectives. Every other cumulative purchase milestone has been tracked, but this one hasnt. I submitted a ticket 20 days ago, but I havent received any updates. I would really appreciate an update on my ticket. Ticket ID: ********

  

  Business Response

  Date: 05/21/2025

  Hello,
  
  Thank you for reaching out to **. Our Customer Support (CS) team is committed to resolving your concern as efficiently as possible. To help us do so, please consider the following:
  
  1. Our standard response time is within 10 business days.
  
  2. We address all CS requests using the same process and in the order received, regardless of how they are submitted. However, once they are opened, we actually address tickets submitted through our internal CS system more quickly and efficiently than BBB requests because we are able to link them to a specific account action. Accordingly, our first step in resolving any BBB request is to search for a corresponding CS ticket.
  
  3. If you haven't yet submitted a CS ticket for this issue, it is not too late to do so by following this link ******************************. As noted, this will facilitate our resolution of your issue.
  
  4. If you did submit a corresponding CS ticket, we will respond through the ticketing system and follow up through the BBB. Please keep an eye on your ticket for our response.
  
  If for any reason you are unable or unwilling to submit a CS ticket, we will gladly address your issue via the BBB portal in the order in which it was received. Thank you again for bringing your issue to our attention.
  
  We are here to help and look forward to resolving your concern.
  
  Prodege ****************

• Initial Complaint

  Date:05/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint focuses on the Inboxdollars website. I tried to submit a support ticket several times but the support tickets submit button does not work. I made in-games purchases to receive $75 worth of credits that I did not receive on the Country Story **************** I have also completed several items for Kondike game that show in the game section that it will credit in less than a day (for several days now and has not credited) but it does not show up in the pending section. I would at the very least like to receive the $75 worth of credits that I should have received or at least a refund of the money I spent in the game since I did not receive the credits for it.

  

  Business Response

  Date: 05/28/2025

  Hello,
  Thank you for reaching out to **. Our Customer Support (CS) team is committed to resolving your concern as efficiently as possible. To help us do so, please consider the following:
  1. Our standard response time is within 10 business days.
  2. We address all CS requests using the same process and in the order received, regardless of how they are submitted. However, once they are opened, we actually address tickets submitted through our internal CS system more quickly and efficiently than BBB requests because we are able to link them to a specific account action. Accordingly, our first step in resolving any BBB request is to search for a corresponding CS ticket.
  3. If you haven't yet submitted a CS ticket for this issue, it is not too late to do so by following this link *******************************************. As noted, this will facilitate our resolution of your issue.
  4. If you did submit a corresponding CS ticket, we will respond through the ticketing system and follow up through the BBB. Please keep an eye on your ticket for our response.
  If for any reason you are unable or unwilling to submit a CS ticket, we will gladly address your issue via the BBB portal in the order in which it was received. Thank you again for bringing your issue to our attention.
  We are here to help and look forward to resolving your concern.
  Prodege ****************

  Customer Answer

  Date: 05/28/2025

   
  Complaint: 23357595
  
  I am rejecting this response because:

  I have tried on several occasions to submit a support ticket through the inboxdollars platform. The submit button on the platform does not work. I can fill out the entire form and it will not let me submit it. 

  
  Sincerely,
  
  ****** ****

  

  Business Response

  Date: 06/05/2025

  Hello,

  Thank you for contacting us regarding your concern. Our team is committed to resolving any issues as quickly as possible.

  Unfortunately, we did not receive sufficient proof of completion for the "Country Story Merge and Cooking" offer you mentioned.

  To further assist you, please submit your request through our **************** Portal at *******************************************.

  Thank you for your understanding.

  Prodege ****************

• Initial Complaint

  Date:05/19/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started using their Swagbucks ap a few weeks ago and never got very far with any of the surveys as I either didnt qualify or the ap would freeze not allowing me to continue,However I did download and start playing a game that was supposed to get me various payments with different milestones reached. I was doing quite well however about a week in they deactivated my account citing breach of their terms. When asked they could not or would not provide any specific examples of what they thought I did and are refusing to reactivate my ********** is my belief that they do this to avoid any payments they would have been due.I dont believe its a lot of money, however I have serious concerns over their ethical practices and would like this record in case others are also being affected.

  

  Business Response

  Date: 05/20/2025

  Hello,
  
  Thank you for reaching out to **. Our Customer Support (CS) team is committed to resolving your concern as efficiently as possible. To help us do so, please consider the following:
  
  1. Our standard response time is within 10 business days.
  
  2. We address all CS requests using the same process and in the order received, regardless of how they are submitted. However, once they are opened, we actually address tickets submitted through our internal CS system more quickly and efficiently than BBB requests because we are able to link them to a specific account action. Accordingly, our first step in resolving any BBB request is to search for a corresponding CS ticket.
  
  3. If you haven't yet submitted a CS ticket for this issue, it is not too late to do so by following this link ******************************. As noted, this will facilitate our resolution of your issue.
  
  4. If you did submit a corresponding CS ticket, we will respond through the ticketing system and follow up through the BBB. Please keep an eye on your ticket for our response.
  
  If for any reason you are unable or unwilling to submit a CS ticket, we will gladly address your issue via the BBB portal in the order in which it was received. Thank you again for bringing your issue to our attention.
  
  We are here to help and look forward to resolving your concern.
  
  Prodege ****************

  Customer Answer

  Date: 05/20/2025

   
  Complaint: 23351851
  
  I am rejecting this response because it  does not address the issue. Ive already had communication with the customer service department multiple times and never received a specific and detailed reason for suspending my account, only generic template sounding responses.
  
  Sincerely,
  
  ******* ********

  

  Business Response

  Date: 05/20/2025

  Hello,
  
  Thank you for reaching out to us about your account. Our Compliance Team, in collaboration with our Advertisers, conducted a thorough manual review of your account and unfortunately, we had to deactivate it due to violations of our program terms in relation to the Surveys offered by our site and/or our partner sites. 
  
  We understand that this may be disappointing for you, but it is essential for us to maintain the integrity of our services and ensure fair play for all our members. Please know that we take these actions reluctantly and only as a last resort. 
  
  We would like to invite you to check out our Support articles and Terms of Use, which contain valuable information on our policies. Thank you for your understanding.
  
  

  Customer Answer

  Date: 05/21/2025

   
  Complaint: 23351851
  
  I am rejecting this response because its a template response thats inaccurate with no specific reason for inactivation. 
  
  Regardless, my account was reactivated this morning so one hand is not in sync with the other.

  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:05/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened an account on Swagbucks on March 6, 2025. I was unable to access the account in the middle of March. Sent multiple questions to Swagbucks starting March 24, 2025. I paid money over $30 on games such as merge gardens and junes journey due to their offer of paying me more than I spent. I completed several surveys and daily trivia. They owe me over $100. No response still cant get into account as of may *******.

  

  Business Response

  Date: 05/20/2025

  Hello,
  
  Thank you for reaching out to **. Our Customer Support (CS) team is committed to resolving your concern as efficiently as possible. To help us do so, please consider the following:
  
  1. Our standard response time is within 10 business days.
  
  2. We address all CS requests using the same process and in the order received, regardless of how they are submitted. However, once they are opened, we actually address tickets submitted through our internal CS system more quickly and efficiently than BBB requests because we are able to link them to a specific account action. Accordingly, our first step in resolving any BBB request is to search for a corresponding CS ticket.
  
  3. If you haven't yet submitted a CS ticket for this issue, it is not too late to do so by following this link ******************************. As noted, this will facilitate our resolution of your issue.
  
  4. If you did submit a corresponding CS ticket, we will respond through the ticketing system and follow up through the BBB. Please keep an eye on your ticket for our response.
  
  If for any reason you are unable or unwilling to submit a CS ticket, we will gladly address your issue via the BBB portal in the order in which it was received. Thank you again for bringing your issue to our attention.
  
  We are here to help and look forward to resolving your concern.
  
  Prodege ****************

• Initial Complaint

  Date:05/19/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,Their earning platform "ySense" has been repeatedly deactivating my account registered under this email address for absolutely no reason, I've been using the exact same device and ISP to use their other platform "InboxDollars" absolutely fine, but they tell me that I'm violating their ToS, even though I've not even been actively using the account. They just continuously reactivate and deactivate my account without any explanation. I've earned about $200+ on their platform and they have not helped me withdraw it.Please look into this matter and help out if possible.

  

  Business Response

  Date: 05/19/2025

  Hello,
  
  Thank you for reaching out to **. Our Customer Support (CS) team is committed to resolving your concern as efficiently as possible. To help us do so, please consider the following:
  
  1. Our standard response time is within 10 business days.
  
  2. We address all CS requests using the same process and in the order received, regardless of how they are submitted. However, once they are opened, we actually address tickets submitted through our internal CS system more quickly and efficiently than BBB requests because we are able to link them to a specific account action. Accordingly, our first step in resolving any BBB request is to search for a corresponding CS ticket.
  
  3. If you haven't yet submitted a CS ticket for this issue, it is not too late to do so by following this link ***************************. As noted, this will facilitate our resolution of your issue.
  
  4. If you did submit a corresponding CS ticket, we will respond through the ticketing system and follow up through the BBB. Please keep an eye on your ticket for our response.
  
  If for any reason you are unable or unwilling to submit a CS ticket, we will gladly address your issue via the BBB portal in the order in which it was received. Thank you again for bringing your issue to our attention.
  
  We are here to help and look forward to resolving your concern.
  
  Prodege ****************

  Customer Answer

  Date: 05/19/2025

   
  Complaint: 23349620
  
  I am rejecting this response because: I've already tried contacting your customer service, they were unable to help regarding my situation nor did they provide any logical explanation. I would want my account to be reinstated & I request you guys to properly identify the issue.
  
  Sincerely,
  
  ******** *********

  

  Business Response

  Date: 05/20/2025

  Hello, 
  
  We sincerely appreciate you reaching out to us regarding your account. Our Compliance Team and Advertisers conducted a thorough manual review of your account and unfortunately, it was discovered that the ******************* services provided by our site and/or our partner sites were not in compliance with our program terms. 
   
  Due to this violation, we regret to inform you that we must uphold our original decision to deactivate your account. We understand that this may cause inconvenience, and we thank you for your understanding. 
  For more information about these policies, we recommend reviewing our Support articles and Terms of Use.
  
  

  Customer Answer

  Date: 05/20/2025

   
  Complaint: 23349620
  
  I am rejecting this response because: I have not done any violation of your ToS , because I'm using the exact same device and internet to use your other platform "InboxDollars", why does that work perfectly then? My account in here gets repeatedly deactivated even when I don't even use it actively, this is definitely a fault of your system which is flagging my account unnecessarily.
  
  Sincerely,
  
  ******** *********