Reviews
This profile includes reviews for Closet World's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
3.64/5 stars
Average of 182 Customer Reviews
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Review fromKristine H
Date: 04/09/2025
1 starQuality is not what I expected. Closet was not securely installed and shelves collapsed and crashed down on my head. There was no remorse for their incomplete service. It took a lot of time to get someone to service our home. When someone arrived they were willing to help but did not speak English. I had to work with ****** translate as an interpreter. I am still in pain from the accident. There has been no follow up from the company nor any credit for not doing the work properly.Review fromkaren H
Date: 03/25/2025
5 starskaren H
Date: 03/25/2025
We just finished purchasing and making arrangements for our new closet system to be installed in a little over a month last night. Executive Senior Designer, ******* Pink, was terrific. She was accessible, competent, courteous, extremely knowledgeable and helpful. Basically, she knows her product and offers options for the benefit of the client, we were very impressed. Having owned businesses for years we were pleased to be working with a professional. We look forward to enjoying our new closet system in the near future.Closet World
Date: 03/27/2025
Hello!Thank you for sharing such a thoughtful and well-considered review. Were truly pleased to hear that your experience with ******* was so positive. Her professionalism, product knowledge, and client-focused approach are qualities we value deeply, and its wonderful to know they made a strong impression. Providing a seamless and positive experience for our clients is always our top priority, and your feedback reaffirms the hard work our team puts into every project. Should you have any questions or future home organization projects in mind, please do not hesitate to reach out. Thank you for choosing Closet World!Review fromKristina C
Date: 03/10/2025
2 starsKristina C
Date: 03/10/2025
The designer was nice but only seeing a drawing was not enough to make educated decisions about shelf size. The installers were disrespectful to myself and my property causing damage to new carpet and egregious damage due to their neglegance during the removal of the closet rods. They did not protect their workspace with drop cloths and did not even bring a shop vac to clean up properly afterwards. They refused to use booties properly (I had to supply them since they did not have them). And they setup up their cutting on the grass out front which is not dying due to the waste they left on it.I am still missing a drawer. (it has been almost a month) I have already been charged for the work but it is NOT complete. and I have over $1K in damages.Closet World
Date: 03/11/2025
Hello,We appreciate you bringing this to our attention and sincerely regret the experience you had with your installation. This is certainly not the level of service we strive to provide, and we apologize for any inconvenience and frustration this may have caused. We understand how important it is to have a seamless and professional experience, and we regret that we did not meet your expectations in this regard. We take your comments seriously and have notified our management team to ensure your concerns are addressed. Should you have any questions or further details you would like to share, please do not hesitate to reach out to us directly at **************************************** Thank you for bringing this matter to our attention. We hope to have the opportunity to serve you better in the future.Review fromRobbie L
Date: 03/06/2025
5 starsRobbie L
Date: 03/06/2025
Excellent company and customer service! Our designer really listened and knew the product well.Closet World
Date: 03/10/2025
Hello!Thank you for your kind words! Were thrilled to hear that you had a great experience with Closet World. Its wonderful that your designer took the time to listen to your needs and provided expert guidance throughout the process. Customer satisfaction is our top priority, and were delighted that you found our service and expertise to be exceptional. We appreciate your trust and look forward to assisting you with any future home organization projects!Review fromJoseph R
Date: 03/05/2025
1 starJoseph R
Date: 03/05/2025
When I initially placed my order for a cabinet, I was confident that the designer accurately captured my specifications. At that time, I was preparing to leave for the ***********, and the designer rushed me into finalizing my order without giving me the opportunity to thoroughly review all the details. Upon my return, I discovered that the cabinet I ordered was only 12 inches deep. I had no intention of ordering such a shallow cabinet, as I was not looking for bookshelves, but rather a functional cabinet that would meet my needs.I immediately tried reaching out to the designer through text and phone calls, but I received no response. I then scheduled the installation, and to my dismay, the installation team informed me that the order was, indeed, for a 12-inch deep cabinet. I refused to allow them to proceed with the installation unless the issue was resolved. I subsequently spoke with the manager, who presented me with two options: either cancel the order and lose 50% of my payment, or amend the contract for a much higher price, blaming me for not double-checking the contract.I was hoping that the manager would be willing to meet me halfway in a fair compromise, but unfortunately, he made it clear that no such compromise was possible. He even stated that the company was unaware of who my designer was, which only added to my frustration. Throughout this entire process, I was given no meaningful resolution or support. In the end, I am left with a $900 loss, no credit, and no cabinet, which is deeply disappointing.While I understand that mistakes can happen, I believe that quality customer service is the key to a successful business. A company that does not value customer satisfaction cannot thrive. I am deeply disheartened by the lack of responsiveness and the unwillingness to find a reasonable solution in this matter.Closet World
Date: 03/10/2025
Hello,We appreciate you taking the time to share your experience. We sincerely regret the frustration and disappointment you encountered throughout this process. Customer satisfaction is of utmost importance to us, and we apologize for any miscommunication or lack of clarity regarding your order. The situation you described certainly does not reflect the level of service we strive to provide, and we appreciate your feedback as it helps us improve. We take your comments seriously and have notified our management team to ensure your concerns are addressed. Should you have any questions or further comments you would like to share, please do not hesitate to reach out to us directly at **************************************** Thank you again for bringing this to our attention. We hope to have the opportunity to serve you better in the future.Review fromChristina S
Date: 02/26/2025
5 starsChristina S
Date: 02/26/2025
I had a fantastic experience with ******** and ******. ********, the closet designer, was excellentshe created a great plan and thoroughly went over all the options. ******, the installer, was equally impressiveclean, proficient, and went above and beyond to ensure everything was perfect. Exceptional job by both!Closet World
Date: 02/27/2025
Hello!Thank you for sharing your experience! We are delighted to hear that ******** and ****** provided such exceptional service. Michelles expertise in designing a plan tailored to your needs and ******* precision and dedication during installation truly exemplify our commitment to quality and customer satisfaction. Should you have any questions or future home organization projects in mind, please do not hesitate to reach out. Thank you for choosing Closet World!Review fromKristen E
Date: 02/19/2025
5 starsKristen E
Date: 02/19/2025
The finished garage is beyond my expectations. **** is a great designer, thoughtful, and conscientious. I was lucky enough to have ****** as my installer. There are not enough adjectives to describe how wonderful he is. He turned my garage into a showplace with his meticulous and tireless work. The products are very well constructed and I hope this beautiful space is timeless. Thank you closet world for surpassing my vision. The entire experience was a pleasure.Closet World
Date: 02/21/2025
Hello,Thank you for sharing your wonderful experience with Closet World. We are thrilled to hear that your finished garage exceeded your expectations and that **** provided thoughtful design guidance. Ensuring our customers visions come to life is a priority, and it is rewarding to know that his expertise helped create a space you love.We also appreciate your kind words about ****** and his meticulous craftsmanship. His dedication to quality and attention to detail truly reflect the high standards we strive to uphold. Thank you for your trust in Closet World. We look forward to assisting you with any future home organization projects.Review fromChris L
Date: 02/18/2025
1 starChris L
Date: 02/18/2025
Awful experience. Not only poor communication, but the quality of the material is poor. I had multiple pieces of hardware and wood damaged and sctrached upon delivery. I requesteed to talk to a manager and waited on hold for 2 hours. Finally got in touch with someone and ordered replacements for the damaged Items. Fast forward a week and those replacements were damaged as well. I am now waiting for a 3rd shipment and my experience has been awful. The installer has scratched and damaged the hardwood floors in my home. The sales person did not do well on setting expectations or showing the product and design we were purchasing. Extremely disappointed and I would not recommend this service.Closet World
Date: 02/19/2025
Hello,Thank you for sharing your feedback. We sincerely regret any inconvenience you have experienced and apologize that your expectations were not met. At Closet World, we are committed to providing high-quality products and exceptional service. We take your comments seriously and have notified our management team to ensure your concerns are addressed. Should you have any questions or further details you would like to provide, please do not hesitate to reach out to us directly at **************************************** Thank you for bringing this matter to our attention. We hope to have the opportunity to serve you better in the future.Review fromLacey B
Date: 02/11/2025
1 starLacey B
Date: 02/11/2025
Ugly, not what I wanted. The whole time I was being sold to get a closet I was being under sold every crappy product the white one not the one with the best molding, no molding no backing being told I can get it cheaper elsewhere, so the whole thing gets installed for $5000, And it is so ugly. I have so much work to do and more money to pour into it. Also called the morning of installation and made sure they would not be there before 2 PM. They got there at 12:30 so the closet was not even cleaned out yet. They had to stand there awkwardly. I rushed to throw out all of my clothes it was awful and its gonna be a nightmare to put them all in now since I couldnt even organize it. On top of all of that, the design is terrible. You cant even reach parts of it that shouldve been drawers.Closet World
Date: 02/12/2025
Hello,Thank you for bringing this to our attention. We sincerely apologize for any frustration and inconvenience you may have experienced. At Closet World, we strive to provide reliable service and quality workmanship, and its clear that we did not meet those expectations in your case.We take your feedback seriously and have notified our management team to ensure your concerns are addressed. Please feel free to contact us directly at *************************************** with any additional information. Thank you for bringing this matter to our attention. We hope to have the opportunity to serve you better in the future.Review fromChrissy S
Date: 02/07/2025
1 starChrissy S
Date: 02/07/2025
Absolutely horrible. The designer did not design my pantry correctly so the installer had to fix to make it look half way decent but still does not look like what I pictured. There is a weird gap what we had to deal with. The designer, *******, claims she tried to explain the design as best as she could with her drawing. It would be better to have an Ipad or something to be able to show what the end result will look like. Instead, you have to wait until it is installed after paying 3K for pantry and small closet. We were expecting a classy and professional look when done but it looks like bookshelves or cabinets I could have bought at ******* for tons less and did my self. It goes not look professionally by no means. If we knew it would look like this, we would have just taken down our wire shelves, keep the brackets and put up wood shelves instead. I am extremely unhappy to have wasted 3K.Closet World
Date: 02/10/2025
Hello,Thank you for sharing your experience with us. We sincerely regret to hear about the issues youve faced and any frustration this may have caused. This is certainly not the level of service we strive to provide. At Closet World, we strive to provide exceptional and professional service, and we are disappointed to hear that your expectations were not fully met. We take your comments seriously and have notified our management team to ensure your concerns are addressed. Should you have any questions or further details you would like to provide, please dont hesitate to reach out to us directly **************************************** Thank you for bringing this matter to our attention. We hope to have the opportunity to serve you better in the future.
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