Complaints

This profile includes complaints for Wakefield & Associates's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Wakefield & Associates has 17 locations, listed below.

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  Wakefield & Associates

  3033 S Parker Rd Ste 1010 Aurora, CO 80014

• 

  Wakefield & Associates

  PO Box 58 Fort Morgan, CO 80701-0058

• 

  Wakefield & Associates

  PO Box 463 Jefferson Cty, MO 65102-0463

• 

  Wakefield & Associates

  3702 West Truman Blvd Jefferson City, MO 65109

• 

  Wakefield & Associates

  615 Hope Road, Bldg 3a 2nd Fl Eatontown, NJ 07724

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/31/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business is claiming I owe them $1902 since March 12th which I've never interacted or purchased anything from this business. This is scamming fraudulent company that should have their LLC taken from them.

  Business Response

  Date: 08/10/2022

  Thank you for giving us the opportunity to respond to ******************************* complaint.  Our client, Sapientes II, placed an account in our office on March 12th, 2022.  ***** services were rendered to *************************** on October 15th, 2020 at West ******* Emergency Physicians PLLC.  An itemized statement has been requested from our client and will be mailed to **************** upon receipt.  We encourage **************** to contact us directly if additional information is required. 

• Initial Complaint

  Date:07/31/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have an outstanding debt of $1,817 to a southeastern emergency services and I don't believe that I ever received any medical attention or rendered any services from said business. I'm trying to resolve this debt or find out any information regarding the details of this visit.

  Business Response

  Date: 08/10/2022

  Thank you for giving us the opportunity to respond to *************************************** complaint.  Our client, Southeastern Emergency Svc of *******, placed an account in our office on May 27th, 2021.  ***** services were rendered to *********************************** on November 20th, 2018 at ************************************ Emergency Department.  An itemized statement has been requested from our client and will be mailed to *********************************** upon receipt.  We encourage *********************************** to contact us directly if additional information is required.  

• Initial Complaint

  Date:07/29/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has repeatedly placed duplicate charges against me on my credit report. Ive had the fraudulent charges removed 3 times through both Equifax and Transunion but a month or so goes by and they Wakefield adds it to my credit again. They even changed the amount by $6 once to try to sneak it in and I had that fraudulent charge removed as well. They are not following guidelines even though they have been proven wrong multiple times. As a result of this continuous fraudulent activity against me, I want all my charges with them removed from my credit permanently.

  Business Response

  Date: 08/08/2022

  Thank you for giving us the opportunity to respond to *********************************' complaint.  Our client, Pinnacle Funds II, LLC, placed two accounts in our office on October 23rd, 2021.  ***** services were rendered to ********************************* on July 24th, 2020 and July 27th, 2020 at ************************.  Itemized statements have been requested from our client and will be mailed to ********************** upon receipt.  We encourage ********************** to contact us directly if additional information is required.

  Customer Answer

  Date: 08/09/2022

   
  Complaint: 17645323
  
  I am rejecting this response because:Im not disputing that I owe the hospital money for services rendered. Im disputing the fact that you have repeatedly added DUPLICATE charges to my credit report even though I have successfully had the duplicate charges removed multiple times by disputing them through both Equifax and transunion. The charges get removed and a month later you add them again. Youve even gone so far as to add $6 to the charges to try to sneak them back on my report and youve already been proven fraudulent in that act. You continue to do it. Its fraud. I see by the 600+ cases against you on BBB that you continue to do the same thing to many other people. I will not accept your untrue response to my complaint and I will not stop disputing your lies because you know you are lying. Removing ALL of my accounts with your company is the ONLY course of action that I will accept from you after your constant lies and fraudulent activity against me. If Im lying then please,take me to court and Ill provide all of the details in court and prove that youre lying in front of everyone. 
  
  Sincerely,
  
  *********************************

  Business Response

  Date: 08/22/2022

  Thank you for giving us the opportunity to respond to *********************************' rejection.  Wakefield and Associates, LLC had two accounts in our system listed under the client name, *************************, which previously reported to the credit reporting agencies but were removed when the accounts were closed.  These two accounts were reopened under the updated client name, Pinnacle Funds II, LLC, at which time they were re-reported to the credit reporting agencies.   

  Customer Answer

  Date: 08/26/2022

   
  Complaint: 17645323
  
  I am rejecting this response because:thats not true. I had those accounts removed because they were fraudulent charges and you know that. Why would only the two accounts that I disputed be the two that happened to be closed and then reopened? And its happened multiple times? Just quit your lying and remove the fraudulent charges and Ill drop the complaint against you.
  
  Sincerely,
  
  *********************************

  Business Response

  Date: 09/07/2022

  These accounts were purchased by Pinnacle Funds II, LLC, and then re-placed in our office under the purchasing name of Pinnacle Funds II, LLC.  These accounts were not removed because they were fraudulent charges.

  Customer Answer

  Date: 09/12/2022

   
  Complaint: 17645323
  
  I am rejecting this response because:Yes,they are fraudulent charges. Why would just the two charges that I disputed be the only two that were removed multiple times but none of the other charges ever changed? I had them removed every time through credit karma. Remove the fraudulent charges. Thats the only response that Im willing to accept. 
  
  Sincerely,
  
  *********************************

  Business Response

  Date: 09/26/2022

  These accounts have been withdrawn from the credit reporting agencies.  We trust this resolves **********************' complaint. 

  Customer Answer

  Date: 10/03/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:07/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 5th I received a text message from Wakefield and associates in regards to a debt from ******** ********************** When I reached out to Wakefield I was placed on a recorded line with ***, who told me I could receive a letter of validation but I could not receive an itemized statement, that I would have to mail them a letter requesting an itemized statement. I asked that in my letter of validation they send me some kind of proof that they own the bill and the last payments made on the account so that the amount is up to date, seeing as I always make payment plans with anyone I have a bill with. The woman told me she does not have an itemized statement of what exactly I have been charged for, nor does she have proof of Wakefield and associates owning the debt, even though they are still contacting me in regards to this supposed debt. I was under the impression that if a debt collector is contacting you, that they have already bought your debt fr the original debtor for pennies on the dollar. But from what this lady told me, they have no such documentation on ever purchasing these supposed debts or owning them. I informed her that I need them to please hold off on this until I receive this letter of validation and I guess I'm going to have to send them a letter requesting an itemized statement even though they can apparently send anything else without my request. In the mean time, I'm applying for financial assistance since I'm drowning in bills and no corporate big wig seemed to care, and was really heartless/short with me on the phone.

  Business Response

  Date: 08/05/2022

  Thank you for giving us the opportunity to respond to ********************************* complaint.  Our client, App of ******* *** LLC, placed three accounts in our office on July 7th, 2022.  ***** services were rendered to ***************************** on October 11th, 2020, March 23rd, 2021, and April 2nd, 2021 at *************************************.  Itemized statements have been requested from our client and will be mailed to ************** upon receipt.  We encourage ************** to contact us directly if additional information is required.  

  Customer Answer

  Date: 08/07/2022

   
  Complaint: 17623168
  
  I am rejecting this response because I have requested itemized statements for the supposed treatment. Close to ***** is being requested of me and I would like to understand where that is calculated from. Furthermore, if these debts are mine, I would like to see proof of ownership on behalf of Wakefield and Associates before any kind of payment plan is considered or worked through. I am struggling terribly financially, very close to broke and dirt poor, and these people do not seem to be bothered by that. On July 27th, 2022 I made a direct call with Wakefield and Associates that lasted 9m and 45s, during this call the woman I spoke with informed me that they do not actually own my debt and could not provide such proof to me, and she somewhat avoided my request. I cannot, in good faith, set up a payment plan with a company that I am not even sure owns these supposed debts, so I would like to just confirm where I need to go from here. In the mean time, I have also requested financial assistance from ******** ********************** as I have been a long time member of their financial assistance program and simply needed to renew my request with them. I ask that please, Wakefield and Associates hold off on the debt collections until I confirm the itemized statement are accurate on MMCs behalf, and that these supposed debts are truly my own, as these surprise ******** have never been an issue with this facility for me and it's not making too much sense on how it is an issue now. If my issues cannot be resolved through this route and I can confirm these supposed debts are truly accurate I will be in direct contact with Wakefield and Associates to further discuss our next steps. My husband has cancer, I have two kids and receive zero child support although it is court ordered, I am also subject to a court order to maintain a certain amount of hours through the week (about 30 **** in order to maintain primary custody of my daughter. I understand this is their job to collect from accounts that were unpaid on, but every bill I've ever had has been paid on in my life. I am very particular when it comes to these things and I simply do not miss the details when it does to payment plans and what needs to be paid for myself. I do have about 28 bills a month and something may have slipped my attention there. I am simply just making an effort to confirm things on every level. I would greatly appreciate any cooperation, and understanding that I am just watching my own back. :
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 08/17/2022

  We appreciate the opportunity to respond to ********************************* rejection.  Itemized statements have been attached to this response for review.  We encourage ************** to contact us directly if additional information is required. 

• Initial Complaint

  Date:07/27/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent in multiple letters on June 05, 2022 addressing these situations and you ignored my letters. However, I need these laws applied to my report or I will take legal action. 15 U.S code **** (g) validation of debt 15 U.S code ****d harassment and abuse 15 U.S code ****e False or misleading representations 15 U.S code ****f-Unfair practices Under 15 U.S code ****k civil liability

  Business Response

  Date: 08/05/2022

  Thank you for giving us the opportunity to respond to *********************************** complaint.  Our client, ******************* Phy SE, PC, placed an account in our office on December 22nd, 2020.  ***** services were rendered to ******************************* on November 24th, 2019 at ******************* Emergency Department.  An itemized statement has been requested from our client and will be mailed to ******************** upon receipt.  We encourage ******************** to contact us directly if additional information is required.