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Business Profile

Collections Agencies

Wakefield & Associates

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

This profile includes complaints for Wakefield & Associates's headquarters and its corporate-owned locations. To view all corporate locations, see

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Wakefield & Associates has 17 locations, listed below.

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    Customer Complaints Summary

    • 703 total complaints in the last 3 years.
    • 81 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/08/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is an ongoing issue where this company has filed a derogatory **** and no matter how i dispute it they refuse to remove it. The **** they bought from the city of ******** should have never been in my name as it was a work comp injury. I had my lawyers press the insurance to pay, and they kept saying they would. But now over a year since the derogatory ****, and 2 years since the injury and i am getting an updated owe of 288 and they keep asking for new disputes. I was informed over the phone a year ago that they would remove it. Now i call and i am told i need to send more disputes and they give no info on the debt just you can dispute it. This is ruining my credit score for something that never was a debt i even owed.

      Business Response

      Date: 08/17/2022

      Thank you for giving us the opportunity to respond to ************************* complaint.  Wakefield and Associates, LLC has decided to close and return this account to our client.  A credit deletion request has been sent to the credit reporting agencies.  We have dispositioned our system to not contact ************ further regarding this matter.  We encourage ************ to contact us directly if additional information is required.  

      Customer Answer

      Date: 08/17/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************

    • Initial Complaint

      Date:08/08/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have contacted this company on numerous occasion requesting that they delete these false accounts. The account number is ********** . I asked for a contract proving that these accounts held me contractually liable to pay them. They failed to send any information requested. they only sent a letter stating the amount owed. This in in violation of my consumer rights and the ****** Federal Rules of Civil procedure. I will give them one last chance to produce proof that the account is indeed mine. I know that the **** requires them to have proof the account is mines in order to report it to the bureau. They are reporting this false information and ruining my life in the process. it also is a violation of the ***** law to report this information. I will give them 15 working days to produce requested information and if they don't- I will file civil suit in the clerk of courts. Please govern yourselves accordingly.

      Business Response

      Date: 08/17/2022

      Thank you for giving us the opportunity to respond to ******************************* complaint.  Wakefield and Associates, LLC has closed and returned this account to our client.  A credit deletion request has been sent to the credit reporting agencies.  We encourage *************************** to contact us directly if additional information is required.  

    • Initial Complaint

      Date:08/06/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a collection notice from Wakefield & Associates to collect a $1,533.80 debt for Sapientes II. The account number for Sapientes II is **********. The reference number on the Wakefield & Associates notice is 01-222676582. The date of the notice is July 29,2022. I have never establish an account nor purchased anything with Sapientes II. This debt is not owed by me.

      Business Response

      Date: 08/15/2022

      Thank you for giving us the opportunity to respond to ***************************** complaint.  Our client, Sapientes II, placed an account in our office on July 24th, 2022.  ***** services were rendered to Madison ********** on October 12th, 2021 at Truepartners Manatee Emergency Specialist.  An itemized statement has been attached to this response for review.  We encourage ************************* to contact us directly if additional information is required.  

    • Initial Complaint

      Date:08/06/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a bill from this firm for $1624.20. I don't know where or with whom this debt originated as I have never received a bill in this amount nor been contacted by the supposed debtor? This collection firm included no information supporting the debt. I want to file any business complaint available against this firm for harassment and request a cease and desist. if there is a debt owed by me, the original debtor can contact me.

      Business Response

      Date: 08/15/2022

      Thank you for giving us the opportunity to respond to ********************************* complaint.  Our client, Sapientes II, placed an account in our office on July 24th, 2022.  ***** services were rendered to ***************************** on January 23rd, 2022 at ************************* PLLC.  An itemized statement has been attached to this response for review.  We have dispositioned our system to not contact ****************** further regarding this debt.  We encourage ****************** to contact us directly if additional information is required. 

      Customer Answer

      Date: 08/18/2022

       
      Complaint: 17682845

      I am rejecting this response because: I am challenging this non-itemized surprise bill under the ******* surprise out of network billing dispute resolution process. I was in that hospital for a limited time and requested to leave multiple times. I was denied departure under threat of AMA by this physician and hospital adding to the charges.

      Sincerely,

      ***********************

      Business Response

      Date: 09/01/2022

      Thank you for giving us the opportunity to respond to ********************************* rejection.  Wakefield and Associates, LLC has closed and returned this account to our client.  This was not reported to any credit reporting agencies.  We encourage ****************** to contact us directly if additional information is required.  

    • Initial Complaint

      Date:08/05/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have no knowledge of this creditor nor any specific information as to the source. I am requesting official documents for this alleged debt. I definitely will not pay for any alleged debt without such documents. It is listed on my credit report and relisted every month. It looks poorly on my credit report and has caused me to not be hired by some companies. Please resolve this for me.

      Business Response

      Date: 08/15/2022

      Thank you for giving us the opportunity to respond to ********************************* complaint.  After investigating this account, Wakefield and Associates, LLC has decided to close and return this account to our client.  A credit deletion request has been sent to the credit reporting agencies.  We encourage ****************** to contact us directly if additional information is required.  

    • Initial Complaint

      Date:08/05/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Please remove these inaccurate accounts from my credit report, it's not mine I'm not aware of these accounts, and this is Under *** ****g, delete this within 15 days.WAKEFIELD Account #**WZ** Bal: $1,073.00

      Business Response

      Date: 08/10/2022

      Thank you for giving us the opportunity to respond to ************************************* complaint. This account has been closed and returned in our system.  A credit deletion request has been sent to the credit reporting agencies. ******************** will received no further communication from us regarding this debt. We encourage ******************** to contact us directly if additional information is required.

    • Initial Complaint

      Date:08/05/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received and letter trying to collect money , I do not have a contract with them and they could not show any proof . I am showing this on my credit and do not know why it is there .

      Business Response

      Date: 08/11/2022

      Thank you for giving us the opportunity to respond to ********************************* complaint.  Our client, Sapientes II, placed an account in our office on March 20th, 2022.  ***** services were rendered to ***************************** on May 31st, 2021 at ***** Emergency Physicians.  An itemized statement has been attached to this response for review.  We encourage **************** to contact us directly if additional information is required.  

    • Initial Complaint

      Date:08/05/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been a victim of identity theft. My information has been exposed in the ************ breach. WAKEFIELD & ASSOCIATES is not affiliated with me nor received any money, goods, or services as a result of identity theft or authorized by me and I would like this to be removed from any affiliation with me immediately.

      Business Response

      Date: 08/10/2022

      Thank you for giving us the opportunity to respond to ************************* complaint.  Our client, CEP America ******** LLP, placed four accounts in our office on November 28th, 2018, April 19th, 2021, and November 1st, 2021.  ***** services were rendered to ********************* on December 13th, 2017, February 25th, 2018, December 13th, 2020,  and June 26th, 2021 at Presence Health St. **** Hospital ********.  Itemized statements have been attached to this response for review.  Please have ************ send in a copy of his police report if he believes this to be identity theft, so we may investigate this on his behalf.  We encourage ************ to contact us directly if additional information is required.  

    • Initial Complaint

      Date:08/02/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received an email from Wakefield and Associates, LLC stating that owe a debt that I'm not familiar with. It says that they are collecting debt for Sapientes II in the amount of $1700. I've never heard of this company.

      Business Response

      Date: 08/11/2022

      Thank you for giving us the opportunity to respond to ***************************** complaint.  Our client, Sapientes II, placed an account in our office on July 24th, 2022.  ***** services were rendered to ************************* on December 5th, 2021 at ************************.  An itemized statement has been attached to this response for review.  We encourage ******************** to contact us directly if additional information is required.  

    • Initial Complaint

      Date:08/01/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have no recollection of this account,on either dateand time I'm not sure what it is even about

      Business Response

      Date: 08/11/2022

      Thank you for giving us the opportunity to respond to ********************************* complaint.  Our client, Sapientes II, placed an account in our office on March 12th, 2022.  ***** services were rendered to ***************************** on October 5th, 2020 at App of ****** ED *********** An itemized statement has been attached to this response for review.  We encourage ****************** to contact us directly if additional information is required.  

    Wakefield & Associates is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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