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Business Profile

Delivery Service

Green Chef Corporation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Delivery Service.

Reviews

Customer Review Ratings

1.07

Average of 70 Customer Reviews

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Review Details

  • Jill M

    Date: 02/25/2024

    Jill M

    Date: 02/25/2024

    Food is great but they have terrible customer service. You always get someone in a different country. When you try to escalate to a supervisor, you get disconnected or get someone that's even HARDER to understand. So frustrating I cancelled.

    Green Chef Corporation

    Date: 07/25/2024

    Hello ****! We extend our gratitude for the time you dedicated to sharing your feedback. Your insights are instrumental to our ongoing development and advancement.

    We are disappointed to hear about your challenging experience with our customer support. Upholding clear and supportive assistance is our unwavering commitment, and it is our duty to promptly address customer concerns and offer appropriate resolutions. The lack of communication you experienced does not align with our typical standards, and we assure you that we are promptly taking measures to address this matter internally. Your feedback serves as a valuable reminder to improve our customer service practices continuously. We sincerely apologize once again for any inconvenience that this incident may have caused.

  • jennifer n

    Date: 02/18/2024

    The beef tenderloin package leaked all over the box and the box was damaged from the leak. I called Green Chef to let them know. I was advised not to eat the beef. I figured as much. However they could only refund me $9.60 which was the beef only rather than the full meal because those ingredients, even though worthless now, were wrapped separately. I cancelled my subscription so now they lose $100 a week in business from me. Terrible business practice.

  • Dylan K

    Date: 02/16/2024

    Dylan K

    Date: 02/16/2024

    Scam! Baits you in with a free first box and $15 off the next 3 or 4 promo code, only to have the first box get auto-cancelled by their system, without ever notifying me. This being after I spend 25 minutes going through and picking my meals for that week. Talk to support at this point and they tell me to make a new account with the same email but fast forward and I ultimately get charged for a full price box and on a card that I had already removed and replaced from the account shortly after signing up...Was able to get refund after speaking to them again but seems like they hope people won't bother with the effort or just not notice they are being charged.

    Green Chef Corporation

    Date: 07/29/2024

    Hello *****! We sincerely appreciate the time you took to provide feedback. Your input is invaluable to our continuous growth and improvement. We acknowledge your dissatisfaction concerning the unexpected cancellation of the complimentary box without prior notification and any subsequent uncertainty regarding the promotional deal. We apologize for any inconvenience this may have caused. Maintaining transparency and accuracy in all our communications, including product or service descriptions, is of utmost importance to us.

    Furthermore, we can see here that a full refund has been processed for the recurring box. We are dedicated to learning from this experience to ensure that we meet and exceed our customers' expectations. Your satisfaction is our priority, and we will address your concerns with the relevant team. 

  • Samantha A

    Date: 02/14/2024

    Samantha A

    Date: 02/14/2024

    The meal kits are consistently delivered late. *** can't seem to deliver them on time and therefore, you can't plan any meals on the delivery day. This is so frustrating as the purpose of ordering from them is to make it easier to get meals on the table at dinner time. Don't order from them unless you like eating at 10pm. Think I'll go with another company who can deliver on time.

    Green Chef Corporation

    Date: 07/29/2024

    Hello ***! We extend our gratitude for your thoughtful review. Your feedback is invaluable as it enables us to enhance our service. We are disheartened by the delay in the delivery of your boxes and sincerely apologize for any inconvenience caused. Rest assured, we are committed to addressing the issues you have raised and ensuring a seamless delivery experience in the future.

    Your patience and understanding are deeply appreciated, and we are dedicated to rectifying this situation. Thank you for bringing this matter to our attention. 

  • Jan A

    Date: 02/13/2024

    Jan A

    Date: 02/13/2024

    Beware many complaints trick you to continue charging card for next order then claims they cant change it even well before order has been prepared

    Green Chef Corporation

    Date: 07/30/2024

    Hello Jan! ***** you for taking the time to leave a review! It is feedback like yours that helps us grow and improve! We want to assure you this is not at all the experience we want for you and we would love a chance to turn it around!

    We are sorry to hear about your unexpected and frustrating experience with order processing. To give you an overview of what happened, once a subscription is created and active, orders are automatically processed every week for delivery the following week. You have 5 days before the scheduled delivery date to select your meals or skip the order.  In the event that no selections or cancellations are made, the system will choose meals based on preferences, and any box cancellation requests cannot be accommodated after the specified cut-off time. We apologize for any confusion and would like to make things right! We have contacted you privately via email to ensure your satisfaction. We hope to hear from you soon!

  • Cynthia F

    Date: 01/26/2024

    Cynthia F

    Date: 01/26/2024

    I was curious about the product and in order to see the menu I had to enter payment information. I decided after looking at the offerings not to follow through with the order. They charged my card anyway. I call within 24 hours of my card being charged and they refused to cancel the shipment and refund my money. Avoid this business!

    Green Chef Corporation

    Date: 07/30/2024

    Hello *******! Thank you for taking the time to leave a review! It is feedback like yours that helps us grow and improve! We want to assure you this is not at all the experience we want for you and we would love a chance to turn it around!

    We are sorry to hear about your unexpected and frustrating experience with order processing. We understand that you only would like to check our meals and did not intend to create a subscription with us. Please know, you can always view the current menus without entering your personal information! You can do this by clicking on Weekly Menu' on the top navigation bar on your computer screen, on a mobile screen, you can click on the three little horizontal lines and choose the menu option from the navigation list. This way you can explore the menu and decide if and when youre ready to place an order!

    To give you an overview of what happened, once a subscription is created, orders are automatically processed every week for delivery the following week. You have 5 days before the scheduled delivery date to select your meals or skip the order. If you do not make a choice, our system will choose meals based on your preferences. We apologize for any confusion and would like to make things right! We have contacted you privately via email to ensure your satisfaction. We hope to hear from you soon!

  • Lori S

    Date: 12/27/2023

    I have had a terrible experience with Green Chef. I went to sign up with a discount code and discovered I already had an account from years ago. Somehow they ended up setting up two accounts or subscriptions although I could only see the one in the link on my PC. I received a box at the sales price but it was a week early and not the meals I had selected. I was then billed again on Christmas morning but billed the full price of $91 even though I had entered "skip" on the website. I called them and they said I had two subscriptions and the second one was not at the sale price - unbelievable! They couldn't stop the meal box because it was less than 5 days from the delivery date. I have now canceled "both" subscriptions though I never set up a second one. I had to contact Pay Pal to be sure they don't erroneously charge me again! A supervisor was supposed to contact me within 24 hours of my first call and that hasn't happened.

  • Patty A

    Date: 12/01/2023

    Patty A

    Date: 12/01/2023

    I checked out several meal services and Green Chef was one I had used in the past. I decided to purchase from then and at the last minute I changed my mind and just left the site. The next day I get notified of a $90.93 charge from them. I contacted them and was told that as soon as I reopened my account they start sending meals again. I never saw that statement anywhere but was told its their policy and there was no way to cancel. I closed my account and will never order with them again. The whole situation has soured me on dealing with any meal company again.

    Green Chef Corporation

    Date: 07/30/2024

    Hello *****! Thank you for taking the time to leave a review! It is feedback like yours that helps us grow and improve! We want to assure you this is not at all the experience we want for you and we would love a chance to turn it around!

    We are sorry to hear about your unexpected and frustrating experience with order processing. To give you an overview of what happened, once a subscription is reactivated, orders are automatically processed every week for delivery the following week. You have 5 days before the scheduled delivery date to select your meals or skip the order. In the event that no selections or cancellations are made, the system will choose meals based on preferences, and box cancellation requests cannot be accommodated after the specified cut-off time. We apologize for any confusion and would like to make things right! We have contacted you privately via email to ensure your satisfaction. We hope to hear from you soon!

  • Amanda J

    Date: 10/26/2023

    Amanda J

    Date: 10/26/2023

    I immediately cancelled my subscription because they only offered two meals I can eat. I was assured my order was cancelled and I wouldn't be charged. A week later and I DID get charged. It's been a week fighting for a refund and I still haven't received one. I also didn't get the meals I was charged for! A total scam with customer support that lies.

    Green Chef Corporation

    Date: 08/08/2024

    Hello ******! Thank you for taking the time to leave a review! It is feedback like yours that helps us grow and improve! We want to assure you this is not at all the experience we want for you and we would love a chance to turn it around!

    We are sorry to hear about your unexpected and frustrating experience with order processing. To give you an overview of what happened, once a subscription is created and active, orders are automatically processed every week for delivery the following week. You have a 5-day window to select your meals or skip the order. In the event no selection is made, our system will choose meals based on your preferences. We apologize for any inconvenience this may have caused. Your feedback is invaluable, and we will ensure that it is shared with all teams for consideration in our future improvements and developments.

  • Jennifer H

    Date: 10/25/2023

    This company is a joke. They do not send you the full amount of ingredients to cook the meal, then will not help you in any capacity beyond trying to credit money to your next order. When I spoke to a supervisor, I was told I need to let them know 5 days in advance if they are going to forget to pack food to send to me. I explained that this literally made 0 sense - how can I know a week in advance if the shipment they are sending me the following week will be missing food? That is insane. When I pointed this out, I was told that it is their policy to have a week notice that something is wrong. Again, this makes no sense. I hope someone from their corporate office listens to the customer service call I had with them. I asked for a refund since I could not cook what they sent me and they refused. I asked to speak to a supervisor, the same supervisor who told me that I need to let them know a week before hand if they forget something in my box that I have not received is also the same supervisor who refused to refund my order and also refused to let me speak to anyone else. I had to call several times to get any sort of refund for their lack of services. Beyond disappointed in this company - terrible customer service. They only know how to read a script and not actually problem solve any situations. This company is AWFUL. They are the worst.

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