Reviews

Review Details

• Review fromAllison F

  Date: 10/09/2023

  1 star

  Allison F

  Date: 10/09/2023

  If there was a zero star option I would give them zero stars. They freely advertise that you can cancel anytime as long as you cancel before the cut off date for the next order. Sounds great, right? What they don't tell you is when you sign up they automatically process the order for your first box. Even if you cancel 4 minutes later several days before the order cut off date (as I did) they will charge you and send you the first box. When I called to find out what happened they explained that you have to cancel the first box separately from the subscription cancellation, and you have to call to cancel the box. I didn't see that anywhere when signing up, yet they claim it's part of their "terms of service" in sign up. Absolutely scammy way to do business.

  Green Chef Corporation

  Date: 10/20/2023

  Hello *******! Thank you for taking the time to leave a review! It is feedback like yours that helps us grow and improve! We want to assure you this is not at all the experience we want for you and we would love a chance to turn it around!
  
  We are sorry to hear about your unexpected and frustrating experience with order processing. We understand that you did not intend to create a subscription with us as you cancelled the account after creating it. To give you an overview of what happened, once a subscription is created, orders are automatically processed,. You have 5days prior from the initial box delivery date to select your meals, skip or cancel the order. If you do not make a choice, our system will choose meals based on your preferences. We apologize for any confusion and would like to make things right! We have contacted you privately via email to ensure your satisfaction. We hope to hear from you soon!

• Review fromJamila C

  Date: 09/07/2023

  1 star

  Jamila C

  Date: 09/07/2023

  I activated and deactivated my account with this company on the same day after deselecting the pre-selected ************. The meals were not appealing. This company charged me for the box anyway. I reached out to customer service to have them refund my money and the representative (*****) was extremely rude, refuse to allow me to speak with a supervisor, and told me that the cut-off day to cancel my box was the day I opened the account, that they had pre-selected my meals and that I would not be refunded.

  Green Chef Corporation

  Date: 09/14/2023

  Hello ******! Thank you for taking the time to leave a review! It is feedback like yours that helps us grow and improve! We want to assure you this is not at all the experience we want for you and we would love a chance to turn it around!
  
  We are sorry to hear about your unexpected and frustrating experience with order processing. To give you an overview of what happened, Once you create a subscription, orders will be automatically processed for delivery the following week. You will have a 5-day window before the delivery to either select your meals or skip the order. If you fail to make a choice, our system will select meals based on your preferences. It is crucial to note that cancelling the account will not automatically cancel the initial order. You must cancel both the account and the initial box separately. We apologize for any confusion and would like to make things right! We have contacted you privately via email to ensure your satisfaction. We hope to hear from you soon!

• Review fromKendall C

  Date: 09/06/2023

  1 star

  Kendall C

  Date: 09/06/2023

  Green Chef charged me for a box that I did not receive. I called Green Chef to ask about my delivery and they said there was a "processing error" on their end and that my box would arrive ***** hours later. By that time, the food may be bad. But, the first agent said he would reimburse me in full and report the error to his manager. I was oddly disconnected then. I called back and was told the best they could do is a $10 credit for a future box and that the first agent misspoke. As there are plenty of meal delivery services to choose from, I have canceled by subscription- a hassle in itself. As they would not refund me, I disputed the charge with my credit card company because Green Chef did not provide me with the products or services I paid for. I am not confident that my subscription has been canceled either.

  Green Chef Corporation

  Date: 09/20/2023

  Hello *******! Thank you for taking the time to leave a review! It is feedback like yours that helps us grow and improve! We want to assure you this is not at all the experience we want for you and we would love a chance to turn it around!
  
  We deeply apologize for the inconvenience caused by the unsuccessful delivery of your first box. As much as we would love the ability to pack a new box if a problem occurs, it is the nature of the fresh-food business that prevents us from doing so! We're so sorry! In efforts to maintain sustainability and to cut down on waste, we only shop for the amount of ingredients needed for each week, reducing as much waste as possible, allowing us to bring you the freshest ingredients! This also means, once all our meals are made and shipped, we do not have meals in stock to 're-ship'! 
  
  As our esteemed customer, we strive to provide you with the best experience possible, and we're fully committed to resolving this issue. We've sent you a private email to address your concerns. We look forward to hearing back from you soon.

• Review fromJenny g

  Date: 08/04/2023

  1 star

  Jenny g

  Date: 08/04/2023

  I hate this company's policies. The huge charge came out on my bank account and I called to have them refund it and cancel the box. They would not. Only said they could change the delivery because we would not be there to accept it as we were out of town. I sighed and thought ok well my bad, I'll cancel after I get this box. The day after I received the box they charged me another huge amount and when I called to get that box cancelled, again they told me they absolutely could not do any kind of refund. Once the payment is billed (and you see it on your bank) there is no way to get refund- they make their five days out policy reflect this so that when you notice it on the funds, then "oh shoot" they can't change it anymore. I also was NOT getting any emails to remind me about boxes menu changes or to see if I was okay with another box coming or to remind me my bank was about to me charge- NOTHING! The rep said I should be receiving those but nope they don't actually send those emails cause then you might realize it and cancel. Never sign up with this deceptive company!

  Green Chef Corporation

  Date: 10/26/2023

  Hello *****! Thank you for taking the time to leave a review! It is feedback like yours that helps us grow and improve! We want to assure you this is not at all the experience we want for you and we would love a chance to turn it around!
  
  We are sorry to hear about your unexpected and frustrating experience with order processing. To give you an overview of what happened, once a subscription is created and is still active, orders are automatically processed 5 days prior the scheduled delivery date for the following week. You have until this time to select your meals or skip the order. If you do not make a choice, our system will choose meals based on your preferences. We also send reminder emails, but we hear that sometimes they are blocked or sent to spam. We apologize for any confusion and would like to make things right! We have contacted you privately via email to ensure your satisfaction. We hope to hear from you soon!
  
  

• Review fromDiana W

  Date: 08/03/2023

  2 stars
  I had them charge me for food I didn't order, 3 different times. On their app, they give you the option of skipping meals for a week. I skipped several weeks in a row because I would be traveling and busy overall. They still kept sending food and/or charging me a delivery fee without the food. The same thing happened with my father, as Green Chef gives you credits for free meals that you can gift to others. I did this with my father, as my mother has recently died and he doesn't know how to cook very well, and money was tight. I made sure to cancel the service for him directly after using his gifted boxes but he was still charged repeatedly. I had to spend hours on the phone with Green Chef to get refunds they promised and never sent. Ultimately I used my credit card service for a charge back. Really stinks, because beyond that problem, I had been enjoying the service and meal quality. Fix this issue Green Chef,

• Review fromMitzi S

  Date: 08/03/2023

  1 star
  I tried to cancel my account multiple times by phone and was kept on hold for long periods of time and nobody ever answered my call. I receive one box and the food was awful ( soup and lettuce)Recently, I could not get into the Green Chef app and the password rest would not work. I typically skip ever meal, but since I could not access my account I wasnt able to this week. I finally got a live person on the phone today and I think they cancelled my acct, but they dont want to refund for food shipment next week. The customer support was terrible. They dont listen .. I want to Cancel my account but keeping talking about their food and discounts. I ask to do the survey at the end and they hung up on me. Avoid this company

• Review fromLindsay M

  Date: 07/31/2023

  1 star
  I have had the worst experience with this company's customer service and their inability to keep commitments to clients because of their internal errors on communicating appropriately. If you promise a client a refund even in error that is not on the consumer to fix but for the company to keep their word if that's what was communicated. I've spent countless hours on the phone with them and the only way to speak to a manager is scheduling a call back IF THEY EVER CALL YOU BACK. They are inflexible and not consumer friendly at all, good food which is unfortunate since their notication system ***** (if you download the app, you get 1 single reminder and never get emails again) also seems nobody in their customer care have the same knowledge of how anything works when they are telling me I get email confirmation of skips when you do not if you have the app and that email is the only way to get a refund. AWFUL AWFUL COMPANY.

• Review fromCarmen R

  Date: 07/29/2023

  1 star

  Carmen R

  Date: 07/29/2023

  Green chef does not deserve one star. I give them zero. Let's talk about their customer service department first, they suck! You call them with your problems and they tell you anything to get you off the phone. The only thing they are interested in, is for you to give them a rating. My main issues with Green chef is that they are setup with meals that customer's select for the week. I selected my meals but don't receive my meals . They gave you meals that you have not selected and l don't eat. **************** tells you that there is nothing they can do for you to eat the meals. The other issue l have with Green chef is when you do receive your meals not all the ingredients are included. I hope this helps someone not to order anything from Green chef.

  Green Chef Corporation

  Date: 08/13/2024

  Hello ******! We appreciate the time you took to provide feedback. Your input is valuable to us as it guides our efforts to enhance our services. We are disappointed to hear about your challenging experience with our customer support. Upholding clear and supportive assistance is our unwavering commitment, and it is our duty to promptly address customer concerns and offer appropriate resolutions. The lack of communication you experienced does not align with our typical standards, and we assure you that we are promptly taking measures to address this matter internally.
  
  We also regret to learn about the unexpected and frustrating experience you had with your order. Allow us to provide clarity on the process: once a subscription is active, orders are automatically processed on a weekly basis for delivery the following week. You have a 5-day window to select your meals or skip the order. In the absence of meal selections, our system will automatically choose meals based on your preferences. We extend our sincere apologies for any frustration this may have caused and are dedicated to improving your experience with our services.

• Review fromKathleen W

  Date: 07/14/2023

  1 star

  Kathleen W

  Date: 07/14/2023

  They do not make records of interactions available to you. When their records are wrong you can not prove otherwise and that can lead to loss of money when, for example you cancel a subscription but they claim you did not. Their customer service is not able to assist you.

  Green Chef Corporation

  Date: 08/12/2024

  Hello ********! We appreciate the time you took to provide feedback. Your input is valuable to us as it guides our efforts to enhance our services. We are disappointed to hear about your challenging experience with our customer support. Upholding clear and supportive assistance is our unwavering commitment, and it is our duty to promptly address customer concerns and offer appropriate resolutions. The lack of communication you experienced does not align with our typical standards, and we assure you that we are promptly taking measures to address this matter internally.
  
  We also regret to learn about the unexpected and frustrating experience you encountered with order processing even after cancelling your account. Allow us to provide clarity on the process: once a subscription is active, orders are automatically processed on a weekly basis for delivery the following week. You have a 5-day window to select your meals or skip the order. Cancelling the account after this period will not cancel the processed box. In the absence of meal selections, our system will automatically choose meals based on your preferences. We extend our sincere apologies for any frustration this may have caused and are dedicated to improving your experience with our services.

• Review fromAshlea B

  Date: 07/13/2023

  1 star

  Ashlea B

  Date: 07/13/2023

  If I could give this company zero stars I would. First off, the meal selection was not good and over half of there meals had an up charge on them. When we ordered we were very very careful to not click any with an up charge. And then magically after the payment hits my account I have an extra 30 dollar charge! I called customer service and was told they could do nothing. This was a hidden few!!!! When we got our food, everything hit the fan. No one called, messaged, or knocked saying the food was outside. Thank god I was watching the tracking. After I opened the box things were wet and I was confused. At the bottom of the box there was an open bag of chicken! It wasnt even sealed! The box had to be placed upset down since everything was covered in chicken juice. I got a refund after sitting on the phone and fighting with them to cancel for over an hour. I immediately got the first charge back but not the second, when I called and asked why they blamed my bank! I called my bank and they immediately said no thats not on us I had to file a dispute and get the money back I was missing from the bank. This company is very shady and I wish I would have checked for reviews here first. DO NOT USE THIS COMPANY.

  Green Chef Corporation

  Date: 10/27/2023

  Hello ******! Thank you for taking the time to leave a review! It is feedback like yours that helps us grow and improve! We want to assure you this is not at all the experience we want for you and we would love a chance to turn it around!
  
  We're sorry to hear that you had an unexpected and frustrating experience with the amount charged for your initial box and that it arrived in poor condition, with leakage and a sticky substance affecting the quality of the meals. We apologize for what has happened and know that this type of incident does not meet our standard of quality for deliveries.
  
  Upon further checking, we observed that you were able to select your preferred meals and we confirmed that you have chosen a premium meal. We'd like to inform you that we offer at least two premium meals each week, which are marked as "Gourmet Plus" due to their top-of-the-line recipes and high-quality ingredients. As these meals are premium, there is an additional charge per serving. We apologize for any confusion and would like to make things right! We have contacted you privately via email to ensure your satisfaction. We hope to hear from you soon!