We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Internet Providers

VuMe Live, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Providers.

Reviews

This profile includes reviews for VuMe Live, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

VuMe Live, LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1

    Average of 24 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Ry W

      Date: 12/16/2023

      RW Terrible outfit. Have made umpteen repeated attempts to contact ****. They took over SpeedConnect because SpeedConnect dropped all their internet customers without notice. My internet service was running 6 am on 10-25-2023. When went to utilize it again about 10:30 am - nothing. No notice that service would be down, no phone calls, no info at all from SpeedConnect. As a customer SpeedConnect went out of business and left all their customers in the dark! Now this other company VuMe Live LLC keeps sending automated billing saying I owe them for services. I stopped payment to SpeedConnect as of Nov 2nd, 2023 as that was start date for advanced montly billing. You call VuMe you get an automated recording, telling you "all their people are busy" and then your directed to leave a message. If you don't want to leave a message, the phone goes dead. I hope the Castle Rock Better Business Bureau closes VuMe down. They are a joke as company and don't give a hoot about customers.

    • Jaclyn W

      Date: 12/16/2023

      Speedconnect just mashed with them and they have been nothing but unresponsive. I have reached out to them leaving multiple voicemails and email replies (*********-reply stating I cannot reply), but I have received zero response. First, I was not provided an account number to login and make a payment. Second, I tried to sign up for their app, but get the message that they will send me an mail to complete setup, however, have yet to receive a single email. Third, I finally only got my account number when they sent me a notice that I have been charged a late fee. Fourth, I immediately made my payment when I could and they still charged me a SECOND late fee after the payment was made. Fifth, they charged me 2 ate fees in 2 days... daily late fees? I have tried to make contact with them every day for the past 8 days and have gotten no response.

    • Cheryl B

      Date: 12/05/2023

      ******************* have made repeated attempts to contact this company that say they took over my Speed Connect account, about having no internet service for days. No one will answer my calls or respond to me in any way whatsoever. The automated response you get only tells you how to pay your bill, which they have taken via autopay connected to my old Speed Connect account with no problem. I have requested a refund for being billed twice for the same month /once from the old account and now from VuMe as the new account. I also requested compensation for all the inconvenience of my internet service being down more than its been on since this company took over but no one has contacted me for either issue. This has been nothing but frustrating as a new customer so personally I would not recommend this company for internet service especially where you cant get any customer support.

    • Dawn L

      Date: 11/29/2023

      I have contacted this company over and over again via telephone and emails. TPT Speed Connect and VuMe have not responded to any of my messages. VuMe say my account it overdue? I have auto pay and I have never been late on my payments with autopay. I was without service even before I requested that my service be stopped. Several times in the past, I have been without service and there has been no credit/compensation for me. I've requested my account be closed multiple times now by both Corporations. I realize TPT Speed Connect has been newly acquired by VUme. However, this is no way to do business.

    VuMe Live, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.