Complaints

This profile includes complaints for Yes Energy Management's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Yes Energy Management

  9910 Federal Dr Ste 100 Colorado Springs, CO 80921-3836

  
• 

  Yes Energy Management

  500 Colonial Center Pkwy Ste 200 Roswell, GA 30076-8852

  
• 

  Yes Energy LLC

  53 W JACKSON BLVD 11 1125 CHICAGO, IL 60604

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/23/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have contacted yes energy before. They did not provided an explanation or the documentation that they had to provide they sent me to the leasing office and this leasing office has not resolved the issues regarding this matter and they havent given me the documentation I requested. I talked to ***** energy and yes energy has to provide the information I requested that they sent to yes energy this includes the itemized bills. I payed online the bill and I have the receipt here and it appears late. I did not give a check to the leasing office I payed online. The leasing office has commited some violarions of privacy and other violations that are illegal that they will have to respond for but the part that yes energy needs to take care of they have to do it now.

  Business Response

  Date: 03/24/2023

  Hello ***,
  
  Thank you for reaching out to YES Energy Management regarding your concerns. In review of your account, YES Energy Management is the third-party billing service for the property through City View. The billing method for the utilities can be found on your lease agreement under Utilities Addendum and are as follows:
  
  Water/Sewer - Sub Meter Invoice Rate your usage x local provider rate
  Water/Sewer Base Charges - Per Unit base fee per unit
  Admin Fee - 9% of water/sewer, Max ******** pay - $3.00,difference amount to be paid by Management. On the most current statement your portion was $2.24
  
  Regarding the attachments posted in this complaint, all payments are made directly to the leasing office whether you use paper check, online bill pay or autopay. Any questions or concerns must be directed to City View to discuss and correct/make adjustments if warranted.
  
  Should you have any further questions or concerns, you may contact YES Energy Management at the phone number listed on your statement. 
  
  Best regards,
  YES Energy Management Team

  Customer Answer

  Date: 03/28/2023

  yes managenent is not part of my lease. This administratiom took over just recently. The leasing office asked me to ask you for the documentation I requested from them. I also want you to provide the transfer of the account informafion and statements that you have and I know this because oat energy told me they gave it to you. 
  Complaint: 19640286
  
  I am rejecting this response because:
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 03/31/2023

  Hello Mia,
  
  As you mentioned under the previous management company and OATS Energy you paid directly to them as they provided the payment services, now that City View Apartments is managed by ******* ******* *** they should have provided you with the notice of the changes to the management company and new utility billing provider.
  
  We have reached out to City View on your behalf to provide you with a copy of the notice youre now requesting and to research your most recent payment that your original concern was for. The property management should be contacting you to go over the requested information.
  
  Should you have any further questions or concerns,you may contact YES Energy Management at the phone number listed on your statement. 
  
  Best regards,
  YES Energy Management Team

  Customer Answer

  Date: 03/31/2023

   
  Better Business Bureau:
  You are not understanding. Someone from your management should reach out to me. 
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:03/08/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received the billing statement from YES, and realized there were two charges for both Electric and Gas when there should have only been one . This has never happened before and due to this, my rent has went from paying $900 to $1250 this month. I am one person , living in a 650 sq ft , one bed room apt , gone most of the day. There is NO reason I should have been charged over $200 for gas and an extra $150 for electric. They still have not resolved the issue.

  Business Response

  Date: 03/28/2023

  Hello ****************,

   

  Thank you for reaching out to YES Energy Management. We do apologize for the delay in this response. We do show that we have been in communication with you on 3/8/2023 by both YES Energy Management and ****************** with the corrections/ credit adjustments have been applied to the account.

   

  Electric credit adjustment for -$97.03
  Gas credit adjustment for -$99.81.

   

  Should you have any further questions or concerns, you may contact YES Energy Management at the phone number listed on your statement. 

   

  Best regards,

  YES Energy Management Team

• Initial Complaint

  Date:02/27/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 11, 2023, I received a utility bill from Yes Energy Management for the amount of $433.02. This energy bill states that our previous read was ********* and our current read is *********. This is a difference of ***** kWH, however our bill increased by $158.04. When I asked for official invoices, they sent me paperwork that is not officially from Duke Energy. I know this because I used to have Duke Energy, so I know what the official invoices look like. I also know someone that works for Duke Energy that said that these invoices are not from Duke Energy. I am requesting the official invoices and details from Duke Energy from our move-in date of April 2022 until now. And if there is a discrepancy between these bills and what we have been charged by Yes Energy Management, I am requesting a refund for all overpaid amounts.

  Business Response

  Date: 03/28/2023

   

  Hello ******,

   

  Thank you for reaching out to YES Energy Management regarding your concerns. We apologize for the delay in this response. FirstKey Homes confirmed they have also help clarify the needed information to address your concern.

   

  We do show that the invoices attached are in fact the ones sent via Duke Energy Online statements as received for FirstKey Homes. As the third-party billing company for FirstKey Homes, we are directed to pass through all vendor invoice charges as they are received for your home.  Provider charges are based on metered usage data for your home. YES statements will include all utility charges received prior to the statement date. Any missing utility charges will be added to your next statement along with that month's utility charges.

   

  Please not anytime you wish to view the local provider invoice you call into YES Energy Management ***************** and we will follow up with you with the requested invoices.

   

   

  Should you have any further questions or concerns, you may contact YES Energy Management at the phone number listed on your statement. 

   

  Best regards,

  YES Energy Management Team

  Customer Answer

  Date: 03/28/2023

   
  Complaint: 19500155
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 03/28/2023

  I still have not received the original statements from **** Energy. The statements they supplied are not directly from **** Energy. What I am asking for are the detailed statements of usage from Duke Energy, which they supply to customers each month. What was provided was created by YES Energy management on their computer and not from Duke Energy. If that cannot be provided, I would like this complaint to be filed as evidence so that when there is a class action lawsuit against this company, I will be included. Thank you. 

  Business Response

  Date: 03/31/2023

  Hi ******,
  
  While we do understand the invoices provided may not look like your normal invoice if you were billed directly by Duke Energy and the statement was to be mailed to your home. First Key Homes has a large volume of accounts and the actual invoices you have been provided are pulled directly from the Duke Energy website as part of a summary bill under the FirstKey Homesaccount for your home.  These are not presented like an individual account invoice and likely why it doesnt look like you expect it to.  
  
  Please note YES Energy Management uses the actual information from Duke Energy Invoices that pertains to your home for all meter readings,meter usage, rates and cost as described by both FirstKey Homes and YES Energy Management.
  
  Kind regards,
  YES Energy Management

• Initial Complaint

  Date:02/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My apartment complex recently switched over to this scam of a company. My first water bill from them was the normal charge I have been receiving for the last 7 yrs from the previous water company. The next months bill was almost 3x the amount it normally is. There is no way I am paying $200 for water a month. When I called YES they told me its basically one bill for the entire complex and then divided by person and then added together for the number of people in the household. So basically my math said that everyone is paying about $27 a person multiplied by number of occupants in an apartment unit. So since I have a family of 7, I am supposed to pay almost $200 a month ?!? And A 1 person occupancy is only going to pay $27? Absolutely not! I have never had a water bill be over $80 at the most and I am not about to pay 3x that amount for water I am not even using. YES told me they would escalate my complaint to billing and would reach out to me.. I still have not heard back. I will contact a lawyer, or anyone else I need to, so this scam does not continue.

  Business Response

  Date: 06/29/2023

  Hello ********,
  
  Thank you for reaching out to YES Energy Management. We apologize for any delay in resolving this matter and inconvenience this may have caused.
  
  We wanted to confirm that we did follow up with you on 2/22/2023 regarding the additional sewer for the service period of 11/14/2022-12/14/2022 that had not been billed previously.
  
  Additionally, we received confirmation from the leasing office they have also helped go over the billing details and provided an update to the utilities and billing methods that updated with the new management group.
  
  Should you have any further questions or concerns, you may reply to this email message or contact YES Energy Management at the phone number listed on your statement. 
  
  Best regards,
  YES Energy Management Team

  Customer Answer

  Date: 06/30/2023

   
  Complaint: 19452803
  
  I am rejecting this response because:
  Yes that particular issue was resolved but as now that you are also in charge of sewage as well for this property now, I received a bill for $45 for sewage cost which is fine, but after I paid that amount, I was told There was an additional charge of $79 (approximately) that didnt get charged as well.. so now my bill for sewage is over $100 fast forward to this bill from the month of June, my total bill for sewage is $114 thats is utterly ridiculous!! The apartment complex has reached out to you multiple times with no reply. There is no way a **** sq ft apartment incurrs $114 worth of sewage charges. The new rule about bill is based off # of tenants in the residence is ridiculous. 3 of the occupants are with their father 3-4 days out of the week so they arent even there to use those facilities. This is bad business practice. Try getting back to the apartment complex in matter to my current overcharged bill please
  Sincerely,
  
  *************************************

  Business Response

  Date: 06/30/2023

  Hi ********,
  
  We are glad to hear part of the original concern has been addressed.
  
  For your newest concern, we wanted to provide you the following details about the billing methods for more clarification. These changes were approved by the management group and leasing office. This can also be found on your newest lease agreement under the Utilities Addendum ********************** is billed using the RUBS allocation 100% based on occupancy.
  Water base is billed using a per unit charge.
  Sewer is billed using the RUBS allocation 100% based on occupancy.  Previously this was billed as a per unit charge, but with the lease renewals it updated to RUBS 100% occupancy.
  
  For the additional cost that was billed for the 4/15/2023-5/12/2023 service dates, the original charge of $45.29 was done on a per unit level and the additional $72.25 takes into effect and account for the new ********************** method and lease renewal dates.
  
  Regarding overall occupancy, your unit is listed with 7 occupants therefore that is what your water and sewer calculations are based on. You are allocated your portion of the cost based on occupancy, even as you mentioned some of the members of the household may not be full time.  We have again forwarded your concerns to the leasing office and if any credit adjustments are warranted it will be managed by the leasing office at their discretion.
  
  Should you have any further questions or concerns, you may reply to this email message or contact YES Energy Management at the phone number listed on your statement. 
  
  Best regards,
  YES Energy Management Team

  Customer Answer

  Date: 07/01/2023

   
  Complaint: 19452803
  
  I am rejecting this response because: I cannot believe that sewage/water would be close to $200 a month! Thats a complete rip off to families barely able to pay the high rental rates these days to begin with. Im sorry but billing should be done by individual apartment usage. At least if its high, I will know I actually used that much water. This is not an acceptable resolution 
  
  Sincerely,
  
  *************************************

• Initial Complaint

  Date:02/06/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/2022 I was advised by my management company that our utilities would be handled by YES management. I was then given a range of $60-$90 for the monthly utility charges that would begin in 2023.In 1/2023 I received a billing statement from YES retroactively charging utilities' from 10/2022-12/2022 at $250 each month. Making the total utility bill $500 for 2 months. When I reached out to YES they advised that the readings were an "estimate" instead of a metered reading. I've asked for a breakdown of each and every charge from 2023 and was reiterated that I was not being billed for 2022 usage, while the billing statement listed 2022 periods. This is thievery plain and simple. If I'm being quoted by my management company on charges, the implication is that they have coordinated with YES management on said charges. For any utility bill to be 2.5x the quoted amount is theft.

  Business Response

  Date: 02/07/2023

  Hi *******,

  Thank you for reaching out regarding your billing concerns.Please allow us to review your account and confirm the information stated so we can address this accordingly. We will follow up with more details shortly.
  

  
  Should you have any further questions or concerns, you may contact YES Energy Management at the phone number listed on your statement. 
  
  Best regards,
  YES Energy Management Team

• Initial Complaint

  Date:01/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have received late fees on my last two subsequent bills despite never having a late payment and always paying my bill on time. I received no explanation for why this happened. When calling customer service they claim that they do not understand why I have a late fee and it must have been an error. After the last late fee I asked for assurance that this would not happen again, never received email response to this request and then it immediately happened again.

  Business Response

  Date: 02/07/2023

  Hello ********,
  
  Thank you for reaching out to YES Energy Management regarding your concerns.
  
  We have reviewed the account and have previously reached out to you with a revised statement and confirmation that there were not any additional late fees posted to your account. We also can confirm that a payment was made, and the account has a $0.00 balance at this time.
  
  Should you have any further questions or concerns, you may contact YES Energy Management at the phone number listed on your statement. 
  
  Best regards,
  YES Energy Management Team

• Initial Complaint

  Date:01/17/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  YES Energy has yet again made a billing error on my account, charging me for sewer, water and trash when I live in a 500 square foot apartment and am not responsible for ANY OF THIS. It has caused me so much unnecessary stress and anxiety. I am a 28 year old woman living on my own and should not have to be upset over someone else's mistakes. I do not make mistakes paying my rent, so I expect you to not mistakes when billing my account. They charged me $145 for electric when last month it was $22, $262.50 for trash, $239.91 for water and $255.45 for sewer. This is more than what a home would be. Like I said, I live in a 500 square foot apartment and no one here pays for this. I understand mistakes can happen, but the fact this is now the second month in a row this has happened. Are there not any notes being taken down for other's errors and mistakes? This mistake done by them has increased my rent by $600. I expect this to be handled properly and to never happen again. I expect a billing adjustment, as well as a phone call explaining these charges ending up in my account. How did this happen? What is the reason for it?

  Business Response

  Date: 04/26/2023

  Hello ******,
  Thank you for reaching out to YES Energy Management. We apologize for any delay in resolving this matter and inconvenience this may have caused. 
  
  We wanted to ensure that you received the following details regarding your original concerns back from January 2023. Our records indicate that this concern was addressed as we had reached out to you on 1/18/2023 and 1/26/2023 and the following credit adjustments were applied to your ledger:  
  
  YES Energy Management is wanting to confirm that the following credit adjustments were applied to your ledger on 1/1/2023 with a postdate 12/25/2022 representing as follows: 
  $225.32 for water service dates of 09/06/2022 -10/07/2022
  $232.89 for sewer service dates of 09/06/2022 -10/07/2022
  $233.33 for trash service dates of 09/06/2022 -10/07/2022
  
  Please note in review of your account the only utility still being billed is electric as directed by ****** Homes. 
  
  Additionally, as indicated as part of your original concern, charges for Jan. 2023 statement never posted, these were reversed and therefore no credit adjustment was needed.
  
  Should you have any further questions or concerns, you may contact YES Energy Management at the phone number listed on your statement.  
  
  Best regards,
  YES Energy Management Team
  
  

  Customer Answer

  Date: 04/26/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:01/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged $50.00 to use my debit checking card. I was told the charges would be that have. I am doubled charged for the past two months for services such as trash collection and pest and water bill charges. I had no idea an apartment complex can charge for sewage services. These charges add to my rent causing insurance accounts to be canceled and interfering with the safety and health of my home. I was told the cost to replace a key was $40.00 then later I was charged $51.00 for key replacement.These will be the second or third apartment complexes that have used Yes Energy Management and overcharges and double charges are serious issues.

  Business Response

  Date: 01/18/2023

  Hello *****,
  
  Thank you for reaching out to express your concerns.  
  
  Regarding the Trash charges, listed under the Lease Charges portion of the statement that are included with the monthly costs for your unit. Since the statement is due the following month, they are listing out the total that you will need to pay for the upcoming month, i.e., charges show in as follows:  Trash - Rubs (2/2023) listed on the statement dated 1/12/2023 due on 2/1/2023. These individual charges are all part of the monthly cost but unlike the rent portion that remains the same,these other charges can fluctuate and so they list them out separately for transparency.
  
  Secondly, for the $50.00 charge to use the debit checking card mentioned, all payments are made to the leasing office and solely belong to ***********************, as well as any fees collected about key replacements, or insurance accounts being canceled, since this is a cost between you and the leasing office that does not pertain to the utilities and is not directly related to YES Energy Management, we would need to direct you to the leasing office to respond to these concerns.
  
  Lastly, regarding complexs using YES Energy Management, we are a third-party utility billing provider, we allocate the cost for utilities along with other billable monthly rental fees by using the properties local provider Master Meter Invoices. For your current residence with ***********************, you are billed for Water, Wastewater, Stormwater and Pest charges along with the lease charges each month. You can review your terms under your Utilities Addendum section as part of the lease agreement.
  
  Best regards,
  YES Energy Management Team

• Initial Complaint

  Date:01/05/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  01/04/2023 - Currently sitting on gas services shut off because yes energy along with ***************** First Key Homes decided to no pay the bills. The structure of this company is a joke, unfair that I am REQUIRED to keep yes energy as my utility provider. I am currently disabled ever since ***** and cant even get assistance from any state or church funding because of this company that seems completely fake! I am also filing a claim with ***************** as they are not allowing me to remove yes energy but here I am awaiting for the payment to be made by them for my services to be turned back on. My current portion is all up to date, no reason I should be going thru this or being forced to keep this ridiculous service.

  Business Response

  Date: 01/11/2023

  Hello ****,
  
  Thank you for reaching out to YES Energy Management regarding your *** Utilities being disconnected.
  
  In reviewing the account, we did receive your notification of the gas being shut off on 1/4/2023 and we contacted the local provider, and it was confirmed that there was a delayed invoice from November/December that arrived in January causing disconnection. We processed an emergency payment on 1/4/2023 and local provider informed YES that service will be restored no later than 1/5/2023.  We did request for service to be restored that same day, but the emergency payment would not guarantee that it will be restored on 1/4/2023.  
  
  We also sent word to you of this same information above via email.  While YES Energy Management does process your utility billing statement, this doesnt stop your ability to receive assistance from any local agencies or services, but we do apologize if you have been informed otherwise. You can present your statement and payments would be made to FirstKey Homes.
  
  Should you have any further questions or concerns, you may contact YES Energy Management at the phone number listed on your statement. 
  
  Best regards,
  YES Energy Management Team

  Customer Answer

  Date: 01/12/2023

   
  Complaint: 18689289
  
  I am rejecting this response because: *** services brought to you by YES energy management are made to avoid utility service disconnections. A delayed invoice after 12 months of me residing and having services by you sounds a bit fishy and like someone failed to provide your described services. Who is to pay for the reconnection fee for this mishap? I will be speaking to my property management to no longer use these services as it goes against the purpose or avoiding a disconnection. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:01/03/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yes Energy became the billing company for my apartment last September. My water charges increased without explanation. I called my apartment management to understand why. They couldn't explain it other than a billing error possibly being corrected by Yes Energy. If that's the case, then I should have been alerted. I checked my statement today and it's $10 more than usual, again no communication from Yes Energy. Oddly, the bill period is for 33 days. It's highly unusual.I called the following numbers and no one answered. The automated system eventually kicked me out: ************** and **************. I opened a request to get more information and I was told that the apartment complex will have the answers. They don't. They are just as confused as I am. This confusion seems deliberate. My water costs increased by over $40 from July 2022 to today. This is unacceptable without ANY communication from Yes Energy. If costs increase, they MUST disclose this informations somehow. You can't just increase the cost without telling the customer and without any helpful information online.

  Business Response

  Date: 01/11/2023

  Hello ******,
  
  Thank you for reaching out to YES Energy Management regarding your billing concerns. In review the billing method used for the Water and Sewer charges are as follows:
  
  Water/ Sewer is billed using the RUBS method 100% occupancy
  Stormwater is billed per unit
  
  The charges are allocated based on the local providers Master Meter Invoice (MMI) and total property consumption each month. You can except fluctuations with seasonal high and lows. You can also review this under your lease agreement Utilities Billing Addendum.
  
  
  Should you have any further questions or concerns, you may reply to this or contact YES Energy Management at the phone number listed on your statement. 
  
  Best regards,
  YES Energy Management Team