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Business Profile

Plumber

Smith Plumbing, Heating, Cooling & Electrical

Reviews

Customer Review Ratings

4.74/5 stars

Average of 123 Customer Reviews

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Review Details

  • Review fromJim B

    Date: 08/13/2024

    5 stars

    Jim B

    Date: 08/13/2024

    ********************* quickly diagnosed and fixed my issues. Great Job!

    Smith Plumbing, Heating, Cooling & Electrical

    Date: 08/14/2024

    Thanks for the review ***! We're blessed to have a lot of highly skilled, compassionate service people in our heating, air conditioning, plumbing and electrical divisions. We appreciate the opportunity to serve you and hope you'll think of "Smith first" when you have other home service needs! Respectfully, *** - Owner
  • Review fromPhil F

    Date: 08/13/2024

    5 stars

    Phil F

    Date: 08/13/2024

    ***** s great personality and explanation of what my charges would be. He also gave me several options. ****

    Smith Plumbing, Heating, Cooling & Electrical

    Date: 08/14/2024

    Thanks for taking the time to leave a great review! We pride ourselves in not only solving the issue that we were called out for, but also taking a "whole home" approach to identifying potential future issues and letting you know. Kind of like when you take your car in for an oil change, the auto mechanic will check your filters, brakes, fluids, lights and other areas of your car and let you know their condition. Most people appreciate knowing BEFORE a service need arises that there could be a future problem. It's always up to the customer what they choose to do based on their budget. Again, thank you for pointing out our approach to "5 ************** Respectfully, *** - Owner
  • Review fromChris V

    Date: 08/12/2024

    5 stars

    Chris V

    Date: 08/12/2024

    ****** was amazing fast and easy to work with. Explained everything up front so that I knew what needed to be done. If I have issues in the future I will request him.

    Smith Plumbing, Heating, Cooling & Electrical

    Date: 08/13/2024

    *****, thank you for taking the time to post a review! We are blessed with some amazing service technicians and we appreciate it when a customer takes the time to acknowledge their commitment to customer service! If you ever need ********************** or ********************** services, as well as heating or air conditioning services, please give us a call! Respectfully, *** - Owner
  • Review fromDan W

    Date: 08/11/2024

    5 stars

    Dan W

    Date: 08/11/2024

    *********************** was courteous, kind, knowledgeable, and offered incredible service. This organization is trustworthy and offers competent service. Offered a free repair because it wasnt justified to do a repair which would cost money at this point. Honest and trustworthy.

    Smith Plumbing, Heating, Cooling & Electrical

    Date: 08/12/2024

    Thanks for the gracious review ***! We try to build long-term relationships with our customers, rather than just being "transactional", because that builds trust. There are a lot of "less than honorable" home service contractors out there, which is why we've been working hard to build lasting, long-term relationships for over 50 years! We also offer a 100% satisfaction guarantee on our work, so everyone that invests in their home with us is assured of quality service at fair prices. Thank you again ***! Respectfully, *** - Owner
  • Review fromRebecca F

    Date: 08/09/2024

    5 stars

    Rebecca F

    Date: 08/09/2024

    ***** and *** were awesome . Thanks for coming out today

    Smith Plumbing, Heating, Cooling & Electrical

    Date: 08/10/2024

    Thank you ******* for leaving a review for our team! We appreciate the public acknowledgment of our team members! Respectfully, *** - Owner
  • Review fromJackie H

    Date: 08/08/2024

    5 stars

    Jackie H

    Date: 08/08/2024

    ***** was great getting our air conditioner back to working. The 3 month filter isnt good for the furnace and should be changed out every month regardless!

    Smith Plumbing, Heating, Cooling & Electrical

    Date: 08/10/2024

    ******, thank you for leaving a kind review for one of our best field service technicians! We appreciate you tanking the time out of your busy schedule to leave the review! *** - Owner
  • Review fromNathan P

    Date: 08/08/2024

    5 stars

    Nathan P

    Date: 08/08/2024

    ***** Well detailed work and efficient. Additionally, options on the work that was required/ recommended.

    Smith Plumbing, Heating, Cooling & Electrical

    Date: 08/10/2024

    Thank you for taking the time to leave this top review ******! We are very blessed to have great service technicians and I especially appreciate my customers acknowledging that each tech takes the time to not only explain the necessary repairs, but also provides options for improvements in safety and/or home comfort! Respectfully, *** - Owner
  • Review fromMaureen B

    Date: 08/08/2024

    5 stars

    Maureen B

    Date: 08/08/2024

    Very professional. I appreciated the full review of the status of my system.

    Smith Plumbing, Heating, Cooling & Electrical

    Date: 08/09/2024

    Thank you *******! Whether it's plumbing, heating, air conditioning or electrical work, our team of skilled, conscientious and caring technicians and plumbers take the time to do a thorough evaluation of not just the immediate call for service, but also look at areas that *** need service in the future. By giving you all the options, you're able to make the right decision for your yourself, your family and your budget. Almost all our customers express their gratitude for this approach to "whole home" evaluations, rather than just the "immediate fix", as it helps eliminates unwanted "surprises" down the road. Again, thank you for taking the time to let us, and future customers, know about your experience with my company! Respectfully, *** -- Owner
  • Review fromChristine Price P

    Date: 08/08/2024

    5 stars

    Christine Price P

    Date: 08/08/2024

    ***** did amazing and was helpful and good at explaining everything!

    Smith Plumbing, Heating, Cooling & Electrical

    Date: 08/09/2024

    Thanks for the kind review *********! I'm blessed to have some amazing heating and air conditioning service technicians that really make customer satisfaction and quality work their number one priority! If you even need plumbing or electrical service as well, please also consider Smith! Respectfully, *** - Owner
  • Review fromNicholas P

    Date: 08/05/2024

    5 stars

    Nicholas P

    Date: 08/05/2024

    He was very professional and worked very quickly. He answered all of my questions and explained the repairs he made

    Smith Plumbing, Heating, Cooling & Electrical

    Date: 08/06/2024

    Thanks ********! We appreciate you taking the time to reward good work by my field technicians! If you ever need Plumbing, Heating, Air Conditioning or Electrical work, please give Smith a call! *** - Owner

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