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Business Profile

Baby Accessories

MomCozy

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Baby Accessories.

Complaints

Customer Complaints Summary

  • 36 total complaints in the last 3 years.
  • 13 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/02/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a wireless breast pump for my wife as she is breastfeeding. The pump was purchased from Target. Upon attempting to use the pump, it was determined that the breast pump was defective. This was confirmed by a lactation specialist who attempted to assist my wife in using the pump. We attempted to return the pump to Target, but Target refused to accept the return. Target directed us to the manufacturer of the pump, MomCozy. I communicated with MomCozy regarding the defective item. MomCozy directed me to return the item to their warehouse in order to receive a refund. MomCozy refused to pay for shipping or assist in the return of the item. I paid $17 to send the item back to MomCozy in addition to the $111 I paid for the item itself. The item is now in MomCozy's possession, but MomCozy is dragging its feet in issuing me a refund.

    Business Response

    Date: 03/19/2024

    Thank you for your feedback, and we apologize for not being able to resolve your issue promptly. I would like to ask, did you later contact our customer service personnel? If not, please reach out to our email: ************************************************ If you have any further questions or need assistance, please let us know. We appreciate your patience and understanding.

    Customer Answer

    Date: 03/20/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************************

  • Initial Complaint

    Date:12/21/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a breast pump from this company. I tried to cancel it prior to delivery, but could not. Upon delivery, I tried repeatedly to contact them by email and phone for a return. I finally did and complied with all return protocols. I have not received my refund. I cannot get a response.

    Business Response

    Date: 03/19/2024

    Thank you for your feedback, and we apologize for not being able to resolve your issue promptly. I would like to ask, did you later contact our customer service personnel? If not, please reach out to our email: ************************************************ If you have any further questions or need assistance, please let us know. We appreciate your patience and understanding.

    Customer Answer

    Date: 03/19/2024

    After being contacted by the BBB, the company sent me my refund. I had contacted them previously on numerous occasions. Thank you for your assistance in this resolution. 

  • Initial Complaint

    Date:10/10/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a maternity pillow from Mom Cozy and the quality is very sub par. Since the day it was received I have tried to reach the company by phone and it is nearly impossible to reach them. I have called within business hours on multiple days of the week, left voicemails, tried their live chat and email. Where the tag was sewn onto the product, there is a hole that has just grown larger and large with use. I tried addressing it earlier but no response. I would like either a refund that would fully replace a new cover and shipping , or would like a complete refund of the product. I am very disappointed in the lack of customer support offered by this company.

    Business Response

    Date: 03/19/2024

    Thank you for your feedback, and we apologize for not being able to resolve your issue promptly. I would like to ask, did you later contact our customer service personnel? If not, please reach out to our email: ************************************************ If you have any further questions or need assistance, please let us know. We appreciate your patience and understanding.

  • Initial Complaint

    Date:07/26/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We received a broken momcozy breast pump for our baby shower, it was brand new out of the box and we noticed when we turned it on that it sounded like a rattle was coming from the pump and it sounded like it wasnt working properly. so we tested it and it was in fact not working properly. we reached out to momcozy customer service and all phones are down, we got hung up on 3 times. we have tried all resolution and nothing is getting through to them. this is extremely frustrating as we are trying to feed our child.

    Business Response

    Date: 03/18/2024

    Thank you for your feedback, and we apologize for not being able to resolve your issue promptly. I would like to ask, did you later contact our customer service for assistance? Your satisfaction is our top priority, and we want to ensure that any issues are promptly addressed. If you have any further questions or need assistance, please let us know. We appreciate your patience and understanding.

  • Initial Complaint

    Date:07/05/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a momcozy s12 pro double breast pump from Momcozy through their amazon storefront on February 26th. Within a month, it lost suction on one of the motors. I emailed their support and didn't receive a response. So, I called their customer support. They said since I had ordered through Amazon I needed to go through Amazon. When I go through Amazon it takes me to the momcozy support website. I paid ******. Order number is 111-2023100-0222625

    Business Response

    Date: 03/18/2024

    Thank you for your feedback, and we apologize for the delay in addressing your concerns. We'd like to inquire if our customer service team has since followed up with you? Your satisfaction is our priority, and we want to ensure that any issues are promptly resolved. Please let us know if there are any further questions or assistance needed. We appreciate your patience and understanding.

  • Initial Complaint

    Date:06/26/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered three bras from MomCozy. They are too small. I have sent SEVERAL emails to ********************************** for sizing advisement and an exchange. I have gotten no response. I have called all phone numbers I found for them online. I left them multiple voicemails and still no response. Please help me get an exchange for my bras. My order number is JJ253738. Thank you.

    Business Response

    Date: 03/18/2024

    Thank you for your feedback, and we apologize for the delay in addressing your concerns. We'd like to inquire if our customer service team has since followed up with you? Your satisfaction is our priority, and we want to ensure that any issues are promptly resolved. Please let us know if there are any further questions or assistance needed. We appreciate your patience and understanding.

  • Initial Complaint

    Date:05/22/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased two nursing bras and an S12 pump on May 15. The next day I was charged an international transaction fee which I disputed because I live in the **. Then I tried the tracking number provided but it didnt work. I received the bras on May 20 and asked about the pump and tracking number. They havent provided me with a working tracking number but claim they sent the pump with the bras. I have asked for a working number at least 3 times in our interactions.

    Business Response

    Date: 03/18/2024

    Thank you for your feedback, and we apologize for the delay in addressing your concerns. We'd like to inquire if you have received the breast pump at this time? If there are any further issues or questions, please don't hesitate to let us know, and we'll be happy to assist you further.

  • Initial Complaint

    Date:03/16/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Double All-in-one Wearable Breast Pump - M1 from Momcozy on June for $135.30 USD. Order nunber: ******. Currently there is a recall on the product within ******, and I have attempted to make contact several times via email and chat. My communication attempts go ignored. I've included to link related to the recall below:***********************************************************************

    Business Response

    Date: 03/19/2024

    Thank you for your feedback, and we apologize for not being able to resolve your issue promptly. I would like to ask, did you later contact our customer service personnel? If not, please reach out to our email: ************************************************ If you have any further questions or need assistance, please let us know. We appreciate your patience and understanding.

  • Initial Complaint

    Date:03/08/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a momcozy s12 pro double breast pump from Momcozy through their amazon storefront on February 1st. I noticed for the last week one of the motors sounded like it was dying. Today it lost all suction and the other motor started sounding the same. I emailed their support and didn't receive a response. So, I called their customer support. They said since I had ordered through Amazon I needed to go through Amazon. When I go through Amazon it takes me to the momcozy support website. I paid ******. Order number is 111-6626612-1689843.

  • Initial Complaint

    Date:12/29/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order that arrived December 2nd, and did not open until December 28. The item was NOT the same quality and construction of item I previously ordered, and I requested a return. I was sent a link to a page with a 7-day return policy that does not exist on their support page, nor is it listed at time of purchase. Their support page states items can be returned for a full refund if unworn, unwashed, and undamaged, which my items are. I would like a refund of my money for the poor quality items I received. Order JJ178046.

MomCozy is NOT a BBB Accredited Business.

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