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Business Profile

Clothing

VF Corporation

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Clothing.

Complaints

This profile includes complaints for VF Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 152 total complaints in the last 3 years.
    • 46 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/05/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contacted North Fave customer service and explained and issue I had with my north face Nuptse jacket that occurred while I was walking my dog. I simply bent forward to pick up my dog and the right arm ripped (as if there was a defect in the jacket). There was no abrasion, no damage that occurred from west and tear the jacket simply ripped at the arm. The customer service representative told me this would be covered under warranty (explained the lifetime warranty details to me) and sent over the warranty form. I filled it out And paid to have the jacket shipped. I received an email confirming the jacket was received and I would be informed whether my jacket could be repaired or if there would be an option for replacement. A few weeks later I received a contradictory letter in the mail from the north face claiming my jacket is not covered under warranty (how if this jacket is only 2 years old, rarely worn and has ****TIME warranty). I have 2 other nuptses that *** had for years and never had any such issue. I assumed this had to have been some type of manufacturing issue with poor quality on this jacket. Every time Ive called northface to get further details there is a recording stating they are understaffed due to covid and no one is available to assist. Its now been weeks, with no response and no jacket? I now have no jacket and I just lost $320 because your team did not return it. Im highly disappointed in such poor customer service from a company I purchase so much of my winter and outdoor gear from. I have never used warranty and I explained my issue and was told by a north face customer service representative that this is covered under the **** TIME WARRANTY. If they choose to not cover damage due to defective items, why offer lifetime warranty? Im also extremely confused as attached documents from then northface that claim it was repaired. Can someone actually help?

      Business Response

      Date: 03/13/2023

      Dear Sir or Madam,


      This is a response from The North Face brand regarding a customer complaint from ************************* ********************* Complaint ID #*********.


      We want to assure you and the consumer that we take concerns and feedback seriously and we strive for consumer satisfaction. The North Face customer service has issued an electronic gift card to the customer in the amount of $240 (MSRP of the jacket).


      We hope that this outcome is acceptable to the customer and the matter can now be closed.

      Customer Answer

      Date: 03/14/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    • Initial Complaint

      Date:03/01/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order number is A2244573 Tracking number is ************ Date of Transaction is February 26, 2023 My package showed up as delivered, but it never came in. I contacted customer service the next day and they said they could not give me a refund. I spent approximately $339.94 and i want my refund for my missing package.

      Business Response

      Date: 03/03/2023

      Dear ************,


      This is a response from The North Face brand regarding a customer complaint from *********************** ********************* Complaint ID #*********.


      We want to assure you and the consumer that we take concerns and feedback seriously and we strive for consumer satisfaction. The North Face customer service has issued a refund to the customer on March 3, 2023. They should receive the refund within the next 5 to 7 business days.


      We hope that this outcome is acceptable to the customer and the matter can now be closed.

    • Initial Complaint

      Date:02/27/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have placed an online order from North Face (my first time) and received my item without issue. However I changed my mind and returned the item without opening the package of the jacket. My return has been delivered back to the warehouse last week, however my return has still not been processed and no refund has been issued. Order #A2170657, Return tracking: ********************** (FedEx)I just want my return be processed ASAP as I am out of $800 now and I need this money to cover my living expenses. Thank you

      Business Response

      Date: 03/01/2023

      Dear Sir or Madam,
      This is a response from The North Face brand regarding a customer complaint from ********* ********************* Complaint ID #*********.


      We want to assure you and the consumer that we take concerns and feedback seriously and we strive for consumer satisfaction. I have been in touch with The North Face customer service and they have let me know that the returned item was received by our distribution center on Friday, 2/24. Refunds can take 5-7 business days to show up in a customers account once the return is processed. We need to be able to give the distribution center time to process the return.


      We hope that this outcome is acceptable to the customer and the matter can now be closed.

      Customer Answer

      Date: 03/01/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********

    • Initial Complaint

      Date:02/27/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a coat through The North Face website. Order Number A0942845. I was emailing back and forth customer service because I never received my package. They offered to reship the item or issue a refund. I told them I was able to find another coat at the north face outlet store and chose to issue a refund. I went out of the state after that and thought they issued the refund but now Im looking back at my bank statements and never received a refund. I posted email receipts below being offered the refund

      Business Response

      Date: 03/01/2023

      Dear ************,


      This is a response from The North Face brand regarding a customer complaint from *************************** ********************* Complaint ID #*********.


      We want to assure you and the consumer that we take concerns and feedback seriously and we strive for consumer satisfaction. The North Face customer service has issued a refund to the customer on February 27, 2023. They should receive the refund within the next 5 to 7 business days.


      We hope that this outcome is acceptable to the customer and the matter can now be closed.

    • Initial Complaint

      Date:02/14/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a ski outfit for my wife on 2/10/23 from Northface land she wore it once - not even to ski; just to test it out on a cold, snowy day. In less than 2 hours, the seams at the bottoms of the pants began to degrade and she was frozen. It felt like it had no wind protection whatsoever. I brought it back for a warranty claim to the Northface in **** Village, ****, ******** (141 ****************************************************), and Northface refused to accept the return, stating it doesn't stand behind its products *********. I was shocked. This is supposed to be performance apparel for athletes. If a ski outfit can't stand up to a short hike at the base of a mountain, how could you trust it to actually ski in? Appalled Northface won't stand by its products given it warrants their performance for 2 years, supposedly - false advertising. This outfit hasn't even been skied in. Thank you.

      Business Response

      Date: 02/15/2023

      Dear Sir or Madam,


      This is a response from The North Face brand regarding a customer complaint from ************************* ********************* Complaint ID #*********.


      We want to assure you and the consumer that we take concerns and feedback seriously and we strive for consumer satisfaction. I have been in touch with The North Face customer service department, and they have let me know that the ****, ******** store is an independent store and has only been licensed to use The North Face name.  Our customer service department will reach out to the consumer to assist with getting a refund/credit or replacement for the item.


      We hope that the customer that this outcome is acceptable to the consumer and the matter can now be closed.

    • Initial Complaint

      Date:02/09/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      January 30, 2023 The North Face order #: TU155557, Lasership tracking is 1LSCYFB00985278, amount is $313.56, this order was not received, The North Face did not want to refund it or resend the merchandise and just ask me to dispute my own credit card. The North Face did not care and one of the representative just disconnected the call and I have to try calling many times. They did want to deal with the problem.

      Business Response

      Date: 02/13/2023

      Dear Sir or Madam,


      This is a response from The North Face brand regarding a customer complaint from *********************** ********************* Complaint ID #*********.


      We want to assure you and the consumer that we take concerns and feedback seriously and we strive for consumer satisfaction. I have been in touch with The North Face customer service department, and they noted that this is the second item in one month that was shipped to this customer with tracking information showing that the package was delivered but was not received by the customer. Based on this information we have suggested that the best course of action would be for the customer to dispute the charge with their bank.


      We hope that the customer is able to dispute the charge with their bank and the matter can now be closed.

    • Initial Complaint

      Date:01/29/2023

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I returned all items of an order but The North Face will not refund me the entire order amount despite following all of their return instructions. Their system is not functioning correctly & I have proof of ********* refuse to refund me. They owe me $389.50

      Business Response

      Date: 01/30/2023

      Dear Sir or Madam,


      This is a response from The North Face brand regarding a customer complaint from *************************** ********************* Complaint ID #*********.


      We want to assure you and the consumer that we take concerns and feedback seriously and we strive for consumer satisfaction. The North Face customer service has issued the customer a refund in the amount of $389.50 on January 30, 2023. They should receive the refund within the next 5 to 7 business days.


      We hope that this outcome is acceptable to the customer and the matter can now be closed.

      Customer Answer

      Date: 01/30/2023

       
      Complaint: 18947856

      I am rejecting this response because:

      They say they are refunding me the entirety but an email from the north face states they are only refunding me $214.04


      Sincerely,

      ***************************

    • Initial Complaint

      Date:01/27/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This complaint is for order # CA149094 as I purchased a jacket from North Face and spent ****** CAD for it on 06/01/2023.I had to return the jacket as the North Face company sent me the WRONG jacket which were totally different from what I ordered.that retuned reached the warehouse on 15/01/2023 and since then I called numerous times and ask for the refund of the jacket as it was so pricy.I am out of ****** CAD from my pocket and been waiting for the refund for almost a month now for a reason that I had no fault in it.please North Face representative if you are reading this claim , issue me the money ASAP.

      Business Response

      Date: 01/30/2023

      Dear Sir or Madam,


      This is a response from The North Face brand regarding a customer complaint from *************************** ********************* Complaint ID #*********.


      We want to assure you and the consumer that we take concerns and feedback seriously and we strive for consumer satisfaction. The North Face (******)customer service has issued the customer a refund on January 27, 2023. They should receive the refund within the next 5 to 7 business days.


      We hope that this outcome is acceptable to the customer and the matter can now be closed.

      Customer Answer

      Date: 01/30/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************

    • Initial Complaint

      Date:01/26/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Right after Christmas, we ordered a coat (Order# A1867647). We received the coat and it was just too big. We utilized the Return process found on the North Face website and printed off the return label and dropped it off at the *********** as directed. That was on January 10. When we look up the tracking number that we were given at the ***** it still says 'moving through the system', two weeks later. I finally went to the *********** where I dropped it and she says it made it to the **** warehouse, but from there a 3rd party is supposed to pick it up. Basically she said it is out of her hands and there is nothing she can do. I then called North Face customer service and she said the same thing. So my $325 coat is just lost and no one wants to do anything about it.I want a refund, but in the meantime I would just like a way to know where my coat is. Who is the 3rd party responsible for delivering it back to you all, and how can I track it?

      Business Response

      Date: 01/30/2023

      Dear ************,


      This is a response from The North Face brand regarding a customer complaint from *************************** ********************* Complaint ID #*********.


      We want to assure you and the consumer that we take concerns and feedback seriously and we strive for consumer satisfaction. The North Face customer service has issued the customer a refund in the amount of $325.25 on January 25, 2023. They should receive the refund within the next 5 to 7 business days.


      We hope that this outcome is acceptable to the customer and the matter can now be closed.

      Customer Answer

      Date: 01/31/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      I actually got the refund later the same day that I made this complaint, so Thank You. 

      My biggest issue is once we dropped it at the ************ we lost the ability to track it and no one seemed to be able to tell me if our package had made it to you all, leading us to believe it had been lost.


      Sincerely,

      ***************************

    • Initial Complaint

      Date:01/20/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchases two different sizes in Denali Hoodie jacket. Received them a few days apart from one another. I returned both of them seperate packages. The one was refunded the other still has not been refunded its been over a month and my tracking number shows it was delivered to them. Customer service states they have not received or processed my return still and offers no other help.

      Business Response

      Date: 01/23/2023

      Dear Sir or Madam,


      This is a response from The North Face brand regarding a customer complaint from ********************* ********************* Complaint ID #*********.


      We want to assure you and the consumer that we take concerns and feedback seriously and we strive for consumer satisfaction. The North Face customer service has issued the customer a refund for one of the jackets on 1/12/2023 for $203.66 and the matching refund for the other jacket was processed on 1/21/2023. The refunds were issued through PayPal. They should receive the refund for the second jacket within the next 5 to 7 business days. If it does not appear in their account within the given window, they should contact PayPal at that time.


      We hope that this outcome is acceptable to the customer and the matter can now be closed.

      Customer Answer

      Date: 01/23/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************

    VF Corporation is NOT a BBB Accredited Business.

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