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Business Profile

Clothing

VF Corporation

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Clothing.

Complaints

This profile includes complaints for VF Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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VF Corporation has 28 locations, listed below.

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    Customer Complaints Summary

    • 152 total complaints in the last 3 years.
    • 46 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/14/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi , I have ordered one north face jacket, i have never received my north face jacket but my money got deducted , i have reached customer service as well regarding no help on this, i need the similar kind of jacket or something a like as I have spent close to 300$ on it. kindly help me on this.

      Business Response

      Date: 01/19/2023

      Dear Sir or Madam,


      This is a response from The North Face brand regarding a customer complaint from ******************************* ********************* Complaint ID #*********.


      We want to assure you and the consumer that we take concerns and feedback seriously and we strive for consumer satisfaction. I have reached out to The North Face customer service team. They were not able to find a record of this customers order with the information given and will be reaching out to them for more information.


      We hope that this outcome is acceptable to the customer and the matter can now be closed.

    • Initial Complaint

      Date:01/12/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order from this company online and supposedly my orders were delivered in two shipments for both which I did not sign for and receive. Order #: A1912790. They refuse to do anything about it or help out.

      Business Response

      Date: 01/19/2023

      Dear Sir or Madam,


      This is a response from The North Face brand regarding a customer complaint from Di Di ********************* Complaint ID # *********.


      We want to assure you and the consumer that we take concerns and feedback seriously and we strive for consumer satisfaction. I have been in touch with The North Face customer service and the customer has been issued a refund for the item through the original payment method of Klarna on 1/12/2023. If the customer has not received their refund, we suggest they reach out to Klarna directly for more information.


      We hope that this outcome is acceptable to the customer and the matter can now be closed.

    • Initial Complaint

      Date:01/11/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order #CA146435. I purchased a jacket on January 2, 2023. I bought this jacket for $470.39. I purchased this jacket as a parting gift for a family member who is going out of the country for a couple of years. However, I still have not received this order. I even paid extra for shipping hoping that I could receive this order without any problems. I should have received this order over a week ago and after contacting North Face multiple times I was told that I could not be refunded since they believe it was delivered without any proper evidence. I would also like to state that I am disabled and have to use a wheelchair to move around. Just to make sure North Face did not deliver to the wrong address I had to go to my neighbour's houses to check whether they have seen the package when there was a rain storm. All I would like at this point is a refund since I have lost $470.39 and North Face without any care for their customers has not resolved this for me. This has left me very stressed and disappointed for the last week and now I will not be able to give my gift to my family member before they leave. This experience with North Face has left a sour taste in my mouth and I most likely will not ever go back to purchase anything.

      Business Response

      Date: 01/19/2023

      Dear Sir or Madam,


      This is a response from The North Face brand regarding a customer complaint from ******************* ********************* Complaint ID #*********.


      We want to assure you and the consumer that we take concerns and feedback seriously and we strive for consumer satisfaction. I have reached out to The North Face (******) customer service team. They have let me know that since the shipment tracking shows that the item was delivered to the address indicated, they have advised this consumer to open a chargeback with their credit card company.


      We hope that this outcome is acceptable to the customer and the matter can now be closed.

      Customer Answer

      Date: 01/20/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************

    • Initial Complaint

      Date:01/10/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im trying to get an explanation with my order I will still do not have my order I speak to a supervisor, and he tell me that they gave me a $20 gift card but it is not solving my problem now getting my package so basically he tried to buy me off in chain conversation many times I speak to a manager he doesnt get enough solution to my situation. I would like to get some resolve for this situation soon as possible the gift card doesnt give me a solution for anything I would like to give my order the way I purchase it and get a better training for these managers and supervisor the manager told me to use another website to buy the items my I did not receive my order I will get to get solution soon as possible

      Business Response

      Date: 01/19/2023

      Dear ************,


      This is a response from The North Face brand regarding a customer complaint from ***************** ********************* Complaint ID #*********.


      We want to assure you and the consumer that we take concerns and feedback seriously and we strive for consumer satisfaction. I have reached out to The North Face customer service team. They do not have a record of this customers order and will be reaching out to them for more information.


      We hope that this outcome is acceptable to the customer and the matter can now be closed.

    • Initial Complaint

      Date:01/03/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order for an item from The North Face and received an email saying its shipped and on the way dec 21. With 2 day shipping I expected this to get here before Christmas. I originally thought because of the recent snowstorm is what caused the big delays. fast forward to even after the new years/holidays and the order is still showing it the same thing it has been since 12/21, that the package is awaiting carrier pickup. Can someone explain to me that after 2 full weeks wh y have not even received a simple update on a product that I have paid for and have been already TOLD that it has shipped. I give them a call today only for them to explain that the package was lost/stolen! Was north face going to explain or tell me any of this or was I just supposed to forget I ordered something from them? The customer rep was friendly and helped me but told me they dont even have the color I ordered in stock anymore. If someone had actually notified me of what was going on then I couldve had time to at least get it reordered. Now I cant even give the specific gift to the person who wanted it because of Norths Face unruly incompetence. This is genuinely some of the worst customer support/handling I have ever dealt with. Last time shopping with The North Face

      Business Response

      Date: 01/04/2023

      Dear Sir or Madam,


      This is a response from The North Face brand regarding a customer complaint from *************************** ********************* Complaint ID #*********.


      We want to assure you and the consumer that we take concerns and feedback seriously and we strive for consumer satisfaction. I have been in touch with The North Face customer service and the customer has been issued a refund for the item and will reach out to the customer for further explanation. They should receive the refund within the next 3 to 5 business days.


      We hope that this outcome is acceptable to the customer and the matter can now be closed.

    • Initial Complaint

      Date:01/02/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A0859633 - Order number.i returned BABY **** RETRO NUPTSE ONE-PIECE on 12/13 with the prepaid label provided and still have not been issued a refund!! i will not be using a prepaid label again this is ridiculous and i want my refund back asap.

      Business Response

      Date: 01/03/2023

      Dear ************,


      This is a response from The North Face brand regarding a customer complaint from ***************** ********************* Complaint ID #*********.


      We want to assure you and the consumer that we take concerns and feedback seriously and we strive for consumer satisfaction. I have been in touch with The North Face customer service and the customer has been issued a refund for the item. They should receive the refund within the next 3 to 5 business days.


      We hope that this outcome is acceptable to the customer and the matter can now be closed.

      Customer Answer

      Date: 01/03/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *****************

    • Initial Complaint

      Date:12/29/2022

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a mens jacket November 10, 2022 while on vacation at The North Face store in *********** **. This was a holiday gift. Jacket is too small and need to exchange. Contacted North Face December 26 via email requesting to conduct an exchange via shipping. Email response from North Face was that I needed to return to a North Face store, nearest store is over three hours away. I did contact local stores that carry the brand and one asked their rep/buyer and they stated unable to accept a return, again I need to go to a North face store. North Face has not responded to my email from December 27 stating this is unacceptable and I am filing a complaint. Return deadline is January 6th. And there is no way I will be able fit an 8 hour trip to a north face store into my schedule prior. Plus weather and road conditions in ********* this time of year are unpredictable making travel unsafe.

      Business Response

      Date: 01/09/2023

      Dear Sir or Madam,


      This is a response from The North Face brand regarding a customer complaint from *********************** ********************* Complaint ID # *********.


      We want to assure you and the consumer that we take concerns and feedback seriously and we strive for consumer satisfaction. I have been in touch with The North Face customer service concerning this consumers concerns and they have let me know that they have left a voice mail for the customer and are actively working to get a return/refund for this item.


      We hope that this outcome is acceptable to the customer and the matter can now be closed.

      Customer Answer

      Date: 01/17/2023

      The matter is not resolved, I have not heard from north face since my complaint. I have not received a phone call from north face-as stated in North Face response. I am requesting to re-open my complaint. Thank you 

      ID ********

      *********************;

      Business Response

      Date: 01/26/2023

      Dear Sir or Madam,


      This is the response from The North Face brand regarding a customer rejection of its prior response to the complaint from *********************** (BBB Complaint ID # *********.


      I have contacted The North Face customer service again concerning this consumers concerns and they have let me know that in addition to the voice mail left for the customer they have sent the attached email and are awaiting the customers reply. It is possible that the email went to the customers junk mail, but they should be able to reply now that they have the email. The North Face is eager to resolve this situation given the customers remote location.


      We hope that this outcome is acceptable to the customer and the matter can now be closed.

      Customer Answer

      Date: 01/27/2023

       
      Complaint: 18653637

      I am rejecting this response because: email attached was NOT received by me, note there is no email address that they sent it to nor phone number for me to call in their email. Both statements of phone call and email are false. If they had indeed called, list the number they called, same with email. Of provide BBB a direct contact at NOrth Face for me. When I call, I get the general customer services that tells me the item is not eligible for refund or exchange. 

      Sincerely,

      ***********************

    • Initial Complaint

      Date:12/27/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a purchase for a jacket on 10/27/2022 at 6:55:14 pm est at the soho location and was rung up for an item I did not even purchase but I overlooked this matter as it was only 20 bucks. However i bought a 380 dollar jacket and returned it because it had a bad zipper, weeks have passed and I have YET to receive any sort of credit. I have tried to call and no one absolutely no one ever picks up

      Business Response

      Date: 01/03/2023

      Dear Sir or Madam,


      This is a response from The North Face brand regarding a customer complaint from ********************* ********************* Complaint ID # *********.


      We want to assure you and the consumer that we take concerns and feedback seriously and we strive for consumer satisfaction. I have been in touch with The North Face customer service concerning this consumers concerns.The customer has been refunded for these purchases.


      We hope that this outcome is acceptable to the customer and the matter can now be closed.

    • Initial Complaint

      Date:12/25/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Never got my jacket they repaired and they sent by fed ex to me

      Business Response

      Date: 01/10/2023

      Dear Sir or Madam,


      This is a response from The North Face brand regarding a customer complaint from *************************** ********************* Complaint ID # *********.


      We want to assure you and the consumer that we take feedback seriously and we strive for consumer satisfaction. The North Face warranty department received Mr. ******* jacket on November 2, 2022, for a requested warranty repair. On that       same day,the jacket in question was returned to the address provided by the customer on their claim form. ********************** is in receipt of the delivery notice and photograph from ***** showing that the package was delivered to the proper address on November 5, 2022. To the extent that the customer did not receive the jacket, it is now a matter between them and the delivery carrier, and we recommend that the customer reach out to ***** to determine where the jacket is at present. 

      We hope that this matter can now be closed.

    • Initial Complaint

      Date:12/24/2022

      Type:Delivery Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      order number CA106301 on 2022-12-02 I purchased a north face puffer jacket as a Christmas gift for my brother and me on 2022-12-06 I received an email saying my package was delivered but I didn't receive it at all which was weird so I generally thought that was package was delayed so I waited over a week and I still hadn't received anything so I contacted the live chat and they didn't even help me at all just told to call to get my issue resolved and when I called a rep took all the info and said she's going to start a package trace and I would expect a follow-up within 7 days and 12 days passed I called back and they told me they're still investigating and they just hung up the phone on me at this point in just absolutely done and I just want my money back to take my business elsewhere for a jacket, because this was over a $451.99 jacket and it's lost and I'm not getting any help

      Business Response

      Date: 12/28/2022

      Dear Sir or Madam,


      This is a response from The North Face brand regarding a customer complaint from ***************************** ********************* Complaint ID # *********.


      We want to assure you and the consumer that we take concerns and feedback seriously and we strive for consumer satisfaction. I have been in touch with The North Face ****** customer service department concerning this consumers concerns. They have let me know that they have made several requests that the customer complete a form so that a lost parcel claim may be initiated with the shipping company. **************** will attempt to contact the customer again to obtain the needed information.


      We hope that this outcome is acceptable to the customer and the matter can now be closed.

      Customer Answer

      Date: 01/03/2023

       
      Complaint: 18636033

      I am rejecting this response because: the business did not make several attempts to contact me that was just an exaggerated lie and I can show proof also of the amount of times they tried to contact me. I send them all the information which they asked for and about a day later I received an email saying they cannot provide a replacement or reimbursement, even though the package wasnt even signed in my name, and the business acknowledge this, but they dont care and they were quick to jump to the point of me disputing the charges which is absolutely ridiculous and they didnt even bothered to assist me properly in the first place to assist me properly I just want the business to return my money and I just want to take it my business elsewhere because this jacket was supposed to be a gift for my brother for Christmas and now I am out of $450 and I dont even have a jacket 

      Sincerely,

      **************

    VF Corporation is NOT a BBB Accredited Business.

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