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Business Profile

Clothing

VF Corporation

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Clothing.

Complaints

This profile includes complaints for VF Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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VF Corporation has 28 locations, listed below.

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    Customer Complaints Summary

    • 152 total complaints in the last 3 years.
    • 46 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/22/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      order CA122972 I ordered 2 WOMENS NEW DEALIO DOWN PARKA Medium and large size But I received only Large size I immediately called the company and they asked to email photos of the box and item I received which I did on dec 16 2022 but I still Havent got my refund Im also order details and picture of the box and item I received Please refund for the missing item

      Business Response

      Date: 12/28/2022

      Dear Sir or Madam,


      This is a response from The North Face brand regarding a customer complaint from ***************************************** (BBB Complaint ID # *********.


      We want to assure you and the consumer that we take concerns and feedback seriously and we strive for consumer satisfaction. I have been in touch with The North Face ****** customer service department concerning this consumers concerns. They have let me know that the requested refund has been initiated. Please allow 3 5 business days for the refund to process.


      We hope that this outcome is acceptable to the customer and the matter can now be closed.

    • Initial Complaint

      Date:12/22/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid for two products from North Face ***************************************************************** from there online service. They deducted the funds from my bank account. But I never received the merchandise. Could you please help. ************** this is there number.

      Business Response

      Date: 01/03/2023

      Dear Sir or Madam,


      This is a response from The North Face brand regarding a customer complaint from ******************* ********************* Complaint ID # *********.


      We want to assure you and the consumer that we take concerns and feedback seriously and we strive for consumer satisfaction. I have been in touch with The North Face customer service concerning this consumers concerns.The customer has been refunded for these purchases.


      We hope that this outcome is acceptable to the customer and the matter can now be closed.

    • Initial Complaint

      Date:12/20/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have some confusions about the order A1560535. First of all, your customer service was kept ignoring my request at all times. I made this order in December 13 and this order didn't get shipped out until December 19. I was planned to travel in December 21, so I asked the status about my order in December ************************************ that the package should be shipped out on December 15. However, it didn't. And when I asked the status about my order in December 16, your customer service didn't reply to my request. Then I wait until December 18 and asked for a cancellation for my order, your customer service told me that the package was out of the warehouse, and they need to notify the carrier to bring back the package to the sender. Then, I've asked your customer service several times to contact the carrier, tell them to send the package back to the sender. But every time after they told me they will do so, they just stop responding my email. Now the order is about to deliver in December 22, and I definitely don't have time to deal with this order and your customer service won't reply to my request of telling the carrier to send back the package. I'm really disappointed about the customer services in your company. All I want now is just cancel this order and get my refund.

      Business Response

      Date: 12/23/2022

      Dear ************,


      This is a response from The North Face brand regarding a customer complaint from ********** ********************* Complaint ID #*********.


      We want to assure you and the consumer that we take concerns and feedback seriously and we strive for consumer satisfaction. This customers order did not ship out on-time, but it was stuck in a status where customer service was unable to do a resend or refund. Once the order shipped, they were able to have the order returned, and have refunded the customer for the full amount of their order. This refund was initiated on December 21, 2022. It may take 3-5 business days for the refund to show up in the customers account. We do apologize to the customer for the inconvenience in this matter.


      We hope that this outcome is acceptable to the customer and the matter can now be closed.

    • Initial Complaint

      Date:12/17/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I order from the North Face on October 04, 2022. I bought a jacket that cost $219.42 with taxes included. The shipping number is 1LSCYFB00705466 and the carrier is lasership. I order to my house ************************************************************************************* and the package never arrived. I looked everywhere around my neighborhood and went door to door but it was no where to be found. So I contacted north face and they said they cant help me or give me a re order and not even a refund or at the least, conduct an investigation about where my package ended up. So I called my bank to dispute the purchase since I never received the product I paid for and they basically said they couldnt because, north face did everything they were suppose to. So till this day I am without the order I purchased and my refund. So you guys are my only hope and I pray you guys can intervene . Thank you.

      Business Response

      Date: 12/23/2022

      Dear Sir or Madam,


      This is a response from The North Face brand regarding a customer complaint from ******************* ********************* Complaint ID # *********.


      We want to assure you and the consumer that we take concerns and feedback seriously and we strive for consumer satisfaction. In a situation such as this, the customer has correctly opened a claim of non-delivery with their bank. The North Face cannot take any further action until that process has been completed.


      We are sorry for any inconvenience to the customer.

    • Initial Complaint

      Date:12/07/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order A0859697 Womens Amry Down Jacket was sent back 2 weeks ago and when I called nortface for status update the agent told me it's not refundable and could be lost, this is almost $400

      Business Response

      Date: 12/08/2022

      Dear Sir or Madam,


      This is a response from The North Face brand regarding a customer complaint from ***************** ********************* Complaint ID #*********.


      We want to assure you and the consumer that we take concerns and feedback seriously and we strive for consumer satisfaction. The North Face customer service has issued the customer a refund for the item in question to her PayPal account on 12/7/2022. They should receive the refund within the next 3 to 5 business days.


      We hope that this outcome is acceptable to the customer and the matter can now be closed.

      Customer Answer

      Date: 12/08/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *****************

    • Initial Complaint

      Date:12/07/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a winter coat for my daughter in September to give to her for her birthday in November. Once she got it and tried it on realised too big for her. I contacted North face canada and requested to return the jacket as it was a bit beyond the 60 days, they said it was ok and went ahead and gave me a return authorization number and a purolator sticker to return. I returned on November 17 and as per the Purollator tracking, they received it On Friday November 18. Today December 7, ive still not recieved any refund, or any sort of acknowledgement that they even recieved the item. I have emailed them 3 times and they so far have not replied back to me. I am owed 447 dollars and im not happy at all with this lack of customer service . My odaughter is wihtout a coat as i cannot afford to buy a new one until i get my refund. And i will say, i will never shop at the North face ever again. My first time buying from them and it will be my last time. All i want is my refund as i sent back the coat with tags still attached unworn and perfectly fine. Very angry. My order number is CA012290

      Business Response

      Date: 12/13/2022

      Dear ************,


      This is a response from The North Face brand regarding a customer complaint from ********************* ********************* Complaint ID #*********.


      We want to assure you and the consumer that we take concerns and feedback seriously and we strive for consumer satisfaction. The North Face customer service has issued the customer a refund for the item in question on December 8, 2022.


      We hope that this outcome is acceptable to the customer and the matter can now be closed.

      Customer Answer

      Date: 12/13/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************

    • Initial Complaint

      Date:12/06/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought 'M THRMBLECO SNW TRI TNF BLACK' from The North Face, the order number is ********, but I never received that. I contacted The North Face several times by e-mail, they just ignore the issue. Then I called the costumer service, but they refused to refund me with $288.58.

      Business Response

      Date: 12/13/2022

      Dear ************,


      This is a response from The North Face brand regarding a customer complaint from ****** ********************* Complaint ID #*********.


      We want to assure you and the consumer that we take concerns and feedback seriously and we strive for consumer satisfaction. The North Face customer service has issued the customer a refund for the item. They should receive the refund within the next 3 to 5 business days.


      We hope that this outcome is acceptable to the customer and the matter can now be closed.

    • Initial Complaint

      Date:12/05/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I returned 2 orders using the northface prepaid shipping label and it's been 3 weeks already since I sent them back and no refund information, I called the nothface today and the agent I spoke with she said the tracking still pending and look like they are lost and no refund will be issued for 2 different orders LOST???? She was unprofessional and sour orders are #A20785837,#A0772998

      Business Response

      Date: 12/05/2022

      Dear Sir or Madam,


      This is a response from The North Face brand regarding a customer complaint from ***************** ********************* Complaint ID #*********.


      We want to assure you and the consumer that we take concerns and feedback seriously and we strive for consumer satisfaction. I have been in touch with The North Face customer service and the customer has been issued a refund for both of the items. They should receive the refund within the next 5 to 7 business days.


      We hope that this outcome is acceptable to the customer and the matter can now be closed.

       

      Customer Answer

      Date: 12/07/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *****************

    • Initial Complaint

      Date:11/29/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered online November 17th Order number A0818035 PAID ****** for 1 coat for my grandson for the winter-Today is November 29th order is still processing not shipped as promised per site 3-5 business days it has been 10 online chat not available- had to call in wait forever only to be told an email will be sent to the warehouse- refund and cancel my order immediately or ship what was ordered. **************** is unable to resolve any issues without correspondence from warehouse- in which at that time they can "re-order" or "cancel" another delay- seems very seedy for a company as big as North Face- like to mention last year I ordered online for my husband this a 300$ coat that never arrived either- and I was never refunded as they stated it was delivered IT WAS NOT! That order was ******** This seems to be the way they do business- and it is very disheartening as they have an amazing product but poor customer service- and poor fulfilment- stop taking orders if you cannot guarantee them

      Business Response

      Date: 12/07/2022

      Dear ************,


      This is a response from The North Face brand regarding a customer complaint from *************************** ********************* Complaint ID # *********.


      We want to assure you and the consumer that we take concerns and feedback seriously and we strive for consumer satisfaction. I have been in touch with The North Face customer service and they have cancelled order #A0818035 due to inventory issues and emailed Klarna to stop charges related to the order. Regarding order #********, customer service has been in contact with the customer and a refund has been issued.


      We hope that this outcome is acceptable to the customer and the matter can now be closed.

    • Initial Complaint

      Date:11/26/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered a present for my spouse. Requested express shipping to ensure would be here with time to spare before his birthday.I called and was told "sorry" and wait a couple of days. I asked for some assistance on estimated date of delivery, was told they could not. I got a shipped confirmation the same night and thought, we were moving in the correct direction. I was wrong.Now it has sat 3 days waiting at a "hub".I thought ordering it directly from the vendor would ensure the best experience, I was very wrong.

      Business Response

      Date: 12/01/2022

      Dear Sir or Madam,


      This is a response from The North Face brand regarding a customer complaint from ******************************* ********************* Complaint ID # *********.


      We want to assure you and the consumer that we take concerns and feedback seriously and we strive for consumer satisfaction. I have been in touch with The North Face customer service regarding the consumers concerns. The package was scheduled for deliver on Tuesday, November 29, 2022. **************** has refunded the consumer 10% of the order amount due to the delayed delivery.The consumer should receive the refund within the next 5 to 7 business days.


      We hope that this outcome is acceptable to the customer and the matter can now be closed.

    VF Corporation is NOT a BBB Accredited Business.

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