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Business Profile

Clothing

VF Corporation

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Clothing.

Complaints

This profile includes complaints for VF Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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VF Corporation has 28 locations, listed below.

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    Customer Complaints Summary

    • 152 total complaints in the last 3 years.
    • 46 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/29/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased their Strormbreak 2 tent 6 days ago (on the 23rd) it was delivered the next day. I took it out and set it up in my room just to make sure there was nothing wrong with it. As soon as I grabbed the cover (rain fly) I noticed it stank like cat urine and it that it was a little bit sticky. That means that the ** coating on the tent is breaking down which! This is known as ''Sticky tent syndrome''. This is a brand new tent, it shouldn't be breaking down. It obviously wasn't stored properly. I messaged the North Face Canada through their contact us form on their site and the box you type in doesn't give you nearly enough space to type what you want to say so I asked that they email me. I got an email back that was an auto reply and from a ''noreply'' email. So I filled out their form again saying that I need to speak to someone and asked if they could contact from an email that's not a ''noreply'' email address. Someone replied and I replied back explaining the situation and they neve replied. So then I tried to do a warranty claim instead, just asking if they could replace the rain fly, that was 3 days ago and haven't heard a word back from them. The warranty claim case number is ******** The websites I bought it from wants me to pay for the return shipping even though they sent me a defective item, which isn't cheap! And also I used $60 in credit I had on that site to buy the tent and that is not refundable. So if I was to return this tent I'm out over $100. So I would rather keep the tent than lose that money and make a warranty claim just to have the rain fly replaced

      Business Response

      Date: 12/05/2024

      Dear *** or Madam,


      This is a response from The North Face brand regarding a customer complaint from ***** ******* ********************* Complaint ID #*********.


      We want to assure you and the consumer that we take concerns and feedback seriously and we strive for consumer satisfaction. I have been in touch with The North Face customer care team regarding this issue and I understand that one of their team members has reached out to the customer in an effort to accommodate the customer in this situation.


      We hope that this outcome is acceptable to the customer and the matter can now be closed.

       

      Customer Answer

      Date: 12/12/2024

      case number 22617818 , The North Face did reach out to me and gave me an option to send the tent back to them in exchange for credit which is not what I want. I ended up working it out with the store I bought it from to return and exchange it for a new one and everything is fine now. What the North Face offered was more than fair given that it wasn't purchased from them directly so you can put it down as resolved. 

    • Initial Complaint

      Date:11/27/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Good afternoon. On 11/25/2024 I placed an order for a north face coat the order number is A6627812. On 11/26/2024 i received a email from north face telling me that my order has been delivered im home didnt receive anything so I figured maybe the delivery company just marked it as delivered and maybe they will deliver it later. The next morning with us today 11/27/2024 I track the package and its saying delivered and theres a photo of a package on the floor with a photo Im not sure whos door that is but Im not mine. I called customer service for help to locate my package no one was able to help me. I was told to file a complaint with the better Business borough.

      Business Response

      Date: 12/05/2024

      Dear *** or Madam,


      This is a response from The North Face brand regarding a customer complaint from ****** ***** ********************* Complaint ID #*********.


      We want to assure you and the consumer that we take concerns and feedback seriously and we strive for consumer satisfaction. I have been in touch with the ************* team regarding this issue and they sent the following response:


      Dear ******,
      Thank you for reaching out to us about your order. I am sorry to hear that this was not received. After further investigation this package was deemed delivered to the correct location. Because of this, we do ask that you reach out to your financial institution and have your order disputed as goods not received. Your bank can take it from there. We apologize for any inconvenience this causes. Please let us know if you have any questions.


      We hope that this matter can now be closed.

    • Initial Complaint

      Date:11/16/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered two items off of North Faces website on September 28, 2024. One of those items was a gift for my day on his birthday on ***********. That item was a jacket I ordered that was $88 and it was too big for him so I wanted to exchange it and size down to a XL from a XXL. I contacted customer service where an agent told me their return policy was 60 days for online purchases. That same agent a few minutes later said that wasnt the policy and it was only 30 days after the purchase for online orders and 60 days for in store purchases. This is not what that same agent had said a few minutes before (I have attached what they said). I was okay with them not offering exchanges and me having to return the item and re order it and take a loss because I got it on sale but Im not okay with a customer service representative saying one thing and changing it soon after when that should be a company policy and not up to the agents hands.

      Business Response

      Date: 12/02/2024

      Dear *** or Madam,


      This is a response from The North Face brand regarding a customer complaint from **** ***** ********************* Complaint ID # *********.


      We want to assure you and the consumer that we take concerns and feedback seriously and we strive for consumer satisfaction. I have been in touch with The North Face customer care team regarding this issue and I understand that one of their team members has reached out to the customer in an effort to resolve this issue.


      We hope that this outcome is acceptable to the customer and the matter can now be closed.

    • Initial Complaint

      Date:11/08/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Subject: Request for Replacement JacketHello,I hope this message finds you well. I am reaching out in anticipation of connecting with the appropriate department regarding a manufacturing issue I encountered with my North Face jacket, purchased from the Finish Line athlete store. Finish Line Corporation referred me to you, as I recently discovered that the jacket has opened from the seam. I am looking forward to discussing the possibility of a replacement jacket and appreciate your assistance in resolving this matter promptly. Thank you for your help!

      Business Response

      Date: 11/13/2024

      Dear *** or Madam,


      This is a response from The North Face brand regarding a customer complaint from *********** ****** (BBB Complaint ID # *********.


      We want to assure you and the consumer that we take concerns and feedback seriously and we strive for consumer satisfaction. I have been in touch with The North Face customer care team regarding this issue and one of their team members will reach out to the customer to assist with initiating a warranty claim.


      We hope that this outcome is acceptable to the customer and the matter can now be closed.

      Customer Answer

      Date: 11/13/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********** ******

    • Initial Complaint

      Date:11/07/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My order number is A6132003, I got a notification from northface email three hour the item arrived, I went downstairs to check I havent seen anything package I ask the neighbor around me they didnt take it either there was no photo or signature of proof to show me where it was left, or who was it given to. I contacted northface immediately and they told me I would have to dispute which doesnt make sense because you guy are not even trying to help by even looking up it or look at the situation horrible I will be going to ******* from now on to get my puffers as you can see from the photo I provided the tracking have nothing such as signature or photo this is unacceptable

      Business Response

      Date: 11/13/2024

      Dear *** or Madam,


      This is a response from The North Face brand regarding a customer complaint from **** *** - ******************** ******************** ID #********.


      We want to assure you and the consumer that we take concerns and feedback seriously and we strive for consumer satisfaction. The North Face customer service has issued a refund to the customer via their original payment method for the missing items. The customer should receive the refund within the next 3 to 5 business days.


      We hope that this outcome is acceptable to the customer and the matter can now be closed.

    • Initial Complaint

      Date:11/07/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a coat from The North Face over 2 months ago and its not been delivered!! I have been trying to get in contact with both the shipping company and the north face with no luck!! As a single mom Ive just thrown money down the toilet and will need to cough up more as it is cold and children need coats! I will be reaching out to my bank but I wanted to be sure to explain the grievances here.

      Business Response

      Date: 11/13/2024

      Dear *** or Madam,


      This is a response from The North Face brand regarding a customer complaint from ******* ***** - ******************** ******************** ID # ********.


      We want to assure you and the consumer that we take concerns and feedback seriously and we strive for consumer satisfaction. The North Face customer service has issued a refund to the customer via their original payment method for the missing items.


      We hope that this outcome is acceptable to the customer and the matter can now be closed.

    • Initial Complaint

      Date:11/04/2024

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I WILL NEVER ORDER FROM NORTH FACE AGAIN!!! I got an email stating my order was shipped VIA ON TRAC!!! Does not north face not have any money that they have to use this crooked company that STEALS PACKAGES!!! I have had issues in the past with this company not delivering packages before. They will lie and say the package is delivered when in truth the delivery people keep the packages for themselves!! ****** ontrac reviews and you will find websites stating the exact same thing i have! Packages not being delivered. Or being delivered to the wrong location. They are unreliable and thieves!Thanks alot. I wasted my time in ordering a sweatshirt and will likely not receive it because this company was TOO CHEAP TO SHIP VIA *** OR ******** so I want my card refunded! This is my first and last time ordering from this company because you can't ship with a reliable trust worthy shipping company!

      Business Response

      Date: 11/08/2024

      Dear *** or Madam,
      This is a response from The North Face brand regarding a customer complaint from **** ********* ********************* Complaint ID # *********.
      We want to assure you and the consumer that we take concerns and feedback seriously and we strive for consumer satisfaction. I have been in touch with The North Face customer care team regarding this issue, who has issued the refund for the customers order. They will see this release from their financial institution in 3-5 business days. In the future if the customer does wish to order from **********************, we hope they will give the customer care team a call. ************* can then put in a request with our shipping team for ***** or **** In addition, if the customer wishes to not go through the online process, we do hope they will look for The North Face products at their local retail locations.
      We hope that this outcome is acceptable to the customer and the matter can now be closed.

      Customer Answer

      Date: 11/08/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      **** *********

    • Initial Complaint

      Date:10/17/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      North face advertises a lifetime warranty on their backpacks. I sent my backpack for repair (at my expense) and it was received 9/23/24. I received a letter in the mail 9/30 stating they are denying my claim due to wear/tear. I called on 10/1 and was told the same thing and offered at 50% gift card or they would return the bag without repair. I argued that the material was defective and they stated the same thing. I asked for an explanation on how they ruled out material defect when no other part of the bag was torn. I was then offered a 100% gift card or return of the bag. Repair of the bag was not offered (and that is all I wanted). I chose the gift card. I still have not received it. I have called several times for status and each time I am just told there is a delay. They have not returned the bag to me either. I believe their warranty is false advertising. I am seeking assistance with an amicable. resolution.

      Customer Answer

      Date: 10/23/2024

      Hello, 

      The business has provided me a refund. No further assistance is needed. Thank you

    • Initial Complaint

      Date:10/15/2024

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Company advertised 50-70% off Sale. They placed a *************** in front of the fine print so it was not able to be read. I was only given 20% off.

      Business Response

      Date: 10/15/2024

      Can you please let me know what Brand you purchased from and ****** a sales receipt?

      Thank you!

      Customer Answer

      Date: 10/15/2024

       
      Complaint: 22423681

      I am rejecting this response because:

      Sincerely,

      ***** *******

       

      Attached is a copy of the receipt along with the deceptive / false advertising. 

      Business Response

      Date: 10/22/2024

      Dear *** or Madam,


      This is a response from the ********** brand regarding a customer complaint from ***** ******* ********************* Complaint ID # *********.


      We want to assure you and the consumer that we take concerns and feedback seriously and we strive for consumer satisfaction. I have been in touch with The North Face customer service regarding this issue. The store manager will be reaching out directly to this customer.


      We hope that this outcome is acceptable to the customer and the matter can now be closed.

    • Initial Complaint

      Date:10/03/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order Number: U00526398 Return Tracking Number: 1Z8124R60322696794 Dispute Amount: $57.30 Merchant Name: VF OUTDOOR Transaction Amount: $200.95 Transaction Date: August 10, 2024 The item was returned due to an incorrect fit. It was delivered back to the merchant on September 6th, but I have not yet received a refund. I have contacted the merchant twice through their online chat service. During my last interaction, the customer service agent assured me that I would receive an email confirming the return and refund by the end of the day; however, I have not received any such email or my refund. Therefore, I am disputing the charge of $57.30.

      Business Response

      Date: 10/14/2024

      Dear *** or Madam,


      This is a response from ********** brand regarding a customer complaint from Liangzhou **** - ******************** ******************** ID #********.


      We want to assure you and the consumer that we take concerns and feedback seriously and we strive for consumer satisfaction. Icebreaker customer service has issued a refund to the customer via their original payment method. The customer should receive the refund within the next 3 to 5 business days.


      We hope that this outcome is acceptable to the customer and the matter can now be closed.

    VF Corporation is NOT a BBB Accredited Business.

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