Complaints

This profile includes complaints for VF Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  VF Corporation

  1551 Wewatta St Denver, CO 80202-6173

• 

  VF Corporation

  8505 E Orchard Rd Greenwood Village, CO 80111-5002

• 

  The North Face

  7911 Tysons Corner Ctr Tysons, VA 22102-4526

• 

  The North Face

  2700 Potomac Mills Cir Woodbridge, VA 22192-4625

• 

  VF Corporation

  802 W. Idaho St. Boise, ID 83703

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/29/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sept 27th friday, people from below website business approached **************************** mentioned that I have to just complete some tasks by using their website to buy fake products and if I get combo offer then complete task by depositing money and then I get commission, bonus and my deposited money back.I was told to deposit 7300$ on September 27th (first transaction 700$ then another 1700$ and third 5000$)But I was not given my commission bonus/ deposit back but they kept me asking to deposit 15000$ more Transaction was in ETH crypto Business is not giving me my deposit money back and is asking me to deposit more money Website is active too ************************

• Initial Complaint

  Date:09/27/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Kipling handbag for $99.00 at the Kipling Store in *********, **. One of the tags stated that it was made of long-lasting white nylon fabric. High performance fabrics like this have a warranty of 15 years under California law. I rarely used the bag, and it was well taken care of. When I took the bag out to use in July, I found the entire outside fabric crumbling into tiny flakes, falling off the bag and making a mess of everything it touched. I contacted Kipling on 7/23/2024 and found that it was owned by the VF Corporation. I requested an exchange for the handbag and I was told they could exchange it for a similar bag. Their warranty stated that they would exchange the bag up to a year and also that defective fabric was covered, without saying for how long. They asked for photos of the bag, and I sent them to Kipling with photos of the tags that explained the high performance fabric and the price tag, item number and bar codes, address of the company, logos and photos of the defective fabric. They then gave me a negative response that sounded like they were assuming that I damaged the bag and they would not repair it. I explained that I wanted to exchange, not repair it, and they asked me again to send photos. I did and they stated that the bag was over a year old and would not exchange it. I explained the California fabric laws to them and that not only was I a long-time customer of ********************** and had many of their handbags that were fine and that I had recently purchased a set of their luggage. They ignored what I said, refusing to take responsibility for the defective fabric. They never mentioned anything about the Kipling tag stating it's high-performance fabric. They did offer me a small discount on my next purchase. That offer is unacceptable. I believe they should replace the bag.

  Business Response

  Date: 10/07/2024

  Dear Sir or Madam,
  This is a response from Kipling brand regarding a customer
  complaint from Terry Perry (BBB Complaint ID #22351169).
  We want to assure you and the consumer that we take concerns
  and feedback seriously and we strive for consumer satisfaction. I have been in
  touch with Kipling customer service. That particular colorway was last
  manufactured in 2014. Due to the age of the item, the offered discount is in
  keeping with our policy.
  We hope that this matter can now be closed.

  Customer Answer

  Date: 10/18/2024

  Dear ******,

  In response to this BBB case #********:  Please excuse the delay in responding, as I did not receive an email informing me that the Kipling manufacturer had responded.

  The response is unacceptable.  The handbag in this case was purchased from their Kipling store in ********* in September of 2017.  I dont know where the bag was before I purchased it but I purchased it new from their retail store for $99.00.   I bought the handbag specifically for a European trip and afterwards it was carefully stored with my many other handbags that had no damage at all to them.  It was rarely used and in perfect condition until this summer when I saw that the fabric was disintegrating. The handbag came with tags that described the high performance fabric that I thought I was buying.  Because there is a 15 year California warranty for these fabrics AND Kiplings warranty states that defective fabrics are covered by it with an exchange for another similar product, they are still responsible for replacing the item.

  Thank you for your time with this matter.

  ***** Ann ****************

• Initial Complaint

  Date:09/25/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Approximately 6 months ago, I purchased a size small women's North Face Denali jacket. Just this past weekend, I went to wear it for the very first time and quickly realized that the left side pocket will NOT open. I tried tugging it as hard as I could (being careful not to damage the material), but it will NOT open. Being a $180 jacket, I expect FAR better quality control. I have been an avid North Face consumer for over 20 years, so this is extremely disappointing and frustrating. Since it has been more than 30 days, I cannot return or exchange it at the store. I need a replacement jacket sent to me ASAP.

• Initial Complaint

  Date:09/10/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint against The North Face regarding a Mens McMurdo Parka jacket (black) that I purchased from a third-party company. Upon receiving the jacket, I discovered that it was infested with insects and had an unbearable odor, which forced me to immediately throw it away. The condition was so severe that it was unwearable and sickening.I reached out to the third-party seller, who confirmed that this issue was clearly a manufacturing problem. Despite this confirmation, I have spent the last few months attempting to contact The North Face for a replacement, only to be completely ignored. As a loyal customer of ********************** for ** years, this level of disregard is extremely disappointing.I paid $500 for this jacket, and I expect a company like The North Face, with its reputation, to handle such matters with care. Ive been a loyal customer for 15 years, and I never wanted to take this route. However, after months of trying to resolve this without any response, I have no choice but to file this complaint.I respectfully request that The North Face replace the jacket or provide a proper resolution.

  Business Response

  Date: 09/11/2024

  Dear *** or Madam,

  
  This is a response from The North Face brand regarding a customer complaint from ******* ******* ********************* Complaint ID #*********.

  
  We want to assure you and the consumer that we take concerns and feedback seriously and we strive for consumer satisfaction. Please have the customer forward the name and location of the retailer where the coat was purchased as well as the sales receipt and I will look into whether anything can be done to resolve this issue.

  Kind regards,

  VF Outdoor, LLC

  Customer Answer

  Date: 09/11/2024

   
  Complaint: 22269115
  
  I am rejecting this response because:
  I am the customer . Ive attached the receipt to this . I sure hope theres something you can do I mean it is your company thats to blame . The store was online store REI
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:09/10/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Regarding: Very Serious Complaint!Dear The North Face, A ********** And/Or VFC Corporation Corporate Executive:Good morning or good afternoon to You!How is your day today in sunny ******, ******** and/or wherever else You are in the World?My day could be going much better, thank you, except due to the Fact that I had bought one (1) of your Very Important North Face Backpacks because I pro **** Tourism As A Volunteer In *********!Sadly, your product was Not Made To Last, Period!The Material In Your Backpack Is Apparently Not Strong Enough And Caused Tears To Appear In The Material During Usage!I Highly Respect Your Product, but Not A Product That Is So Cheaply Made Whereby I Can Not Fully Enjoy It, Obviously!Even though I have Not Had The Backpack That Long, I Did Try To Replace It When I Got Back From ********* In Early July Of 2024 For Another Matching One (1) And Can Not Find It Anywhere, Sadly Speaking!I would more than appreciate it if You Can Please Let Me Send Back The Old Backpack Back To Your Headquarters In Exchange For The Same, Exact One (1) As A One (1) Time Customer Courtesy For My Inconvenience!Enclosed, in the attachments, please find pictures of Your Defective North Face Backpack for your reference and further review. Thank you.If You would like to contact ME back directly in order to discuss my letter of Very Serious Complaint in further detail, then please contact ME at: Voice/Messages/Text: **************.You may also email ME back at: ************************** or [email protected] am more than looking forward to hearing back from You with a Positive Response some time in the very near future.Thank you.Sincerely yours,****** ******************* Angry And Upset The North Face, A ********** And/Or VFC Corporation Backpack, Loyal Customer /HPS Enclosures: Please See The Attachments For Pictures Of Your Defective Product For Your Reference And Further Review. Thank You.

  Business Response

  Date: 09/17/2024

  Dear *** or Madam,

  
  This is a response from The North Face brand regarding a customer complaint from *********************** ********************* Complaint ID #*********.

  
  We want to assure you and the consumer that we take concerns and feedback seriously and we strive for consumer satisfaction. I have been in touch with The North Face customer care team who assures me that they are working with this customer and the warranty process for a full resolution of this issue.

  
  We hope that this outcome is acceptable to the customer and the matter can now be closed.

  Customer Answer

  Date: 09/17/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

   

  i have already returned the defective backpack and am waiting for the replacement.

   

  ****** *******************

  the north face fan and customer

  /hps

• Initial Complaint

  Date:09/06/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted a lifetime warranty claim to Jansport ****** March 24. The claim was approved and they confirmed a replacement Driver 8 would be delivered to me by Canada Post. By April 12 I had not received it and emailed my concern to JanSport. They responded there had been a clerical error and this item is out of stock.The following were offered:a)any Jansport item to the value $190 b)wait for Driver 8 to be in stock c) purchase Driver 8 on my own, submit receipt for reimbursement d)a cheque from jansport for $190 that would arrive in 12 weeks.I chose option d.At 12 weeks (july 12) I had not received the cheque and sent a follow-up email. They informed me this was no longer a warranty issue and referred me to the finance department. I emailed finance and after 10 days finance responded: my address is invalid, please provide an alternate address. I sent a screenshot of the address I submitted on my original March 24 email claim. It is valid and correctly entered.As of August 12 I had received no follow-up response. I had been trying to escalate but JanSport Canada warranty service is by email only. I did try alternate ways (phone, ******** email, parent corporation JFC email) to escalate but with no success. The US side of operations responded right away and were engaging but unfortunately unable to support Canadian claims.I finally found a phone number for the parent corporation JFC based in ******. On August 12 I called this number and the operator understood and right away emailed the my finance contact person.On August 13 I received a follow- up email from finance that a cheque had been mailed August 2 and would take some weeks to arrive.On Sept 4 I sent a follow-up email to finance that I had not received the cheque and I received no response. I called the Denver operator who reached the finance person by ****. On Sept 5 finance informed me that again the August 2 cheque had been had been addressed incorrectly and a new one would be mailed.

  Business Response

  Date: 09/17/2024

  Dear *** or Madam,

  
  This is a response from JanSport brand regarding a customer complaint from *********************** ********************* Complaint ID #*********.

  
  We want to assure you and the consumer that we take concerns and feedback seriously and we strive for consumer satisfaction. I have been in touch with the JanSport customer service team who assures me that the cheque in the amount of $190 has been requested and is in process and should be reaching the customer shortly. We apologize for the inconvenience.

  
  We hope that this outcome is acceptable to the customer and the matter can now be closed.

  Customer Answer

  Date: 09/17/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is happily resolved. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:08/26/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my disappointment with the recent warranty service I received for my North Face jacket. My service action number is *******.I purchased this jacket with the understanding that it came with a lifetime warranty, which would cover issues such as the ones I am currently experiencing. Unfortunately, the jacket has developed several problems, including a faulty zipper, a damaged collar, and a faulty lining. Given the severity of these issues, I was confident that the jacket would qualify for repair or replacement under your warranty program.However, I was surprised to receive a letter from your warranty department stating that the damage was classified as "abrasion" and therefore not covered under the warranty. Additionally, the letter indicated that the jacket is not repairable. This decision has left me frustrated, especially since I spent money to send in the jacket, expecting that your company would stand behind its product and the promises made at the time of purchase.I kindly request that you review my case and reconsider the decision made by the warranty department. I believe that the issues with my jacket should be covered under the lifetime warranty, and I hope that North Face will do the right thing by repairing or replacing it.Thank you for your attention to this matter. I look forward to your prompt response and a resolution that upholds the high standards of quality and customer service that ********************** Face is known for.

  Business Response

  Date: 09/26/2024

  Dear *** or Madam,

  
  This is a response from The North Face brand regarding a customer complaint from **** ********** ********************* Complaint ID #*********.

  
  We want to assure you and the consumer that we take concerns and feedback seriously and we strive for consumer satisfaction. The North Face customer service team has been in touch with the customer and has issued an electronic gift card to them for the purchase of a new jacket.

  
  We hope that this outcome is acceptable to the customer and the matter can now be closed.

  Customer Answer

  Date: 09/26/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** **********

• Initial Complaint

  Date:08/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have purchased a The North Face coat and hat from the website. Coat was to big and did not need hat anymore. I have been waiting for my refund for a month now and still have not received my funds. Called customer service and spoke with supervisor ***** who would not tell me her real name was very rude and unprofessional. I just want my money back ASAP. I feel like The North Face company is stealth ng from me.

  Business Response

  Date: 08/26/2024

  Dear *** or Madam,
  This is a response from The North Face brand regarding a customer complaint from ******************************* ********************* Complaint ID #*********.
  We want to assure you and the consumer that we take concerns and feedback seriously and we strive for consumer satisfaction. The North Face customer service has issued a refund to the customer via their original payment method. The customer should receive the refund within the next 3 to 5 business days.
  We hope that this outcome is acceptable to the customer and the matter can now be closed.

  Customer Answer

  Date: 08/26/2024

   
  Complaint: 22197807
  
  I am rejecting this response because: they have not acknowledged their supervisor's unprofessionalism. Plus have not received refund for hat as well 
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:08/25/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Via email, I've contact Jansport several times asking for the country of origin of one of their backpacks. They refuse to provide it. I believe this is required by law.

  Business Response

  Date: 08/27/2024

  Hello,

  If the customer is able to provide the backpack style name for which they are seeking information, I will try to track down the country of origin.

  Kind regards,

  JanSport Product & Marketing Team

  Customer Answer

  Date: 08/27/2024

   
  Complaint: 22194178
  
  I am rejecting this response because:

  I already have.  It's a Big Student backpack that is sold at the student center at ************************* in *******   They have a rack full of them, a rose colored pack
  
  Sincerely,
  
  *********************

  Business Response

  Date: 09/11/2024

  Dear *** or Madam,

  
  This is a response from the JanSport brand regarding a customer complaint from ********************* ********************* Complaint ID #*********.

  
  We want to assure you and the consumer that we take concerns and feedback seriously and we strive for consumer satisfaction. I would like to thank the customer for providing the backpack information. Please see this link (****************************************************************************************)for the entire supply chain journey for the Big Student backpack. I hope this information is helpful in making the customers purchasing decision.

  
  We hope that this outcome is acceptable to the customer and the matter can now be closed.

  Customer Answer

  Date: 09/11/2024

   
  Complaint: 22194178
  
  I am rejecting this response because:  I want to be able to click the link or have them send me the link.  Better yet, to heal with them and I won't buy anymore of their packs and will certainly share the reason widely
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:08/20/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Shorts not true to size. Attempted to start return through website which was broken.Finally got shipping label emailed to me. Printed and dropped off at **** counter 7.9.24 at 11:10 am. (************************************)Employee scanned the label, said no receipt, showed me scan screen. Have not received refund, its been over a month! 6/17/24 $131.04 boa cc charged Order #: A4808645 7/2/24 Return req (see email) 7/9/24 1110 am dropped return package with label off at **** See Documentation from post office. 8/13 - BBB complaint.

  Business Response

  Date: 08/21/2024

  Dear *** or Madam,

  
  This is a response from The North Face brand regarding a customer complaint from *********************** ********************* Complaint ID #*********.

  
  We want to assure you and the consumer that we take concerns and feedback seriously and we strive for consumer satisfaction. The North Face customer service has issued a refund to the customer via their original payment method. They should receive the refund within the next 3 to 5 business days. If the customer has any further questions or needs anything in the future, please have her reach out to our **************** team at **************.

  
  We hope that this outcome is acceptable to the customer and the matter can now be closed.

  Customer Answer

  Date: 08/21/2024

   
  Complaint: 22171919
  
  I am rejecting this response because:

  I want it highlighted that 

  1. Website broken to initiate refund 

  2. **************** *** very rude 

  3. ****** going to post office TWICE and *** there spent great deal of time researching. 
  

  4. website still shows no transaction history for me 

  Two months, multiple complaints filed, 8 hours  of my time wasted. Over product not properly ***resented. (Ordered similar two years ago, sizing totally different.)

  No longer feel valued as a customer (cant even find past transactions when logged in!)

  This disrupted my work and was very frustrating. 

   

  
  Sincerely,
  
  ***********************