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Business Profile

Clothing

VF Corporation

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for VF Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 155 total complaints in the last 3 years.
    • 49 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/29/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a jacket from Supreme and have the original receipt, I was told by GOAT that this $10,000 jacket plus tax was not authentic. It is supposed to be 1 of 43 jackets made but yet this 1 that I have is supposedly fake and came from Supreme directly.

    • Initial Complaint

      Date:04/17/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Immediate Resolution Required: Refund for Returned Merchandise Not Processed (Order A4483838)Dear Sir/Madam,I'm addressing the failure to process a refund for the returned MENS ALTAMESA 500 SHOES under order A4483838, violating The North Face's return policy and U.S. consumer laws. Despite following the return instructions, the refund hasn't been issued within the promised 7-14 days after the warehouse's receipt confirmation on March 30th, 2024.Order details:Ordered: February 20th, 2024, via The North Face's website.Total: $155.Return initiated: February 23rd, 2024, due to size issues.Returned item shipped via ***** tracking number: ********************** from *********, ** Return delivered to The North Face in *******, **, on March 19th, 2024.Warehouse confirmation of receipt: March 30th, 2024.Nearly 30 days have passed without a refund or updates, breaching The North Face's return policy and contravening consumer protection laws. This delay and lack of communication necessitate an immediate remedy.In compliance with the ***s Mail, Internet, or Telephone Order Merchandise Rule, and given the item's return under all prescribed conditions, I urgently request:Immediate processing and issuance of the full $155 refund for order A4483838.Written confirmation of the refund process initiation and an expected timeline for the refund.An explanation for the refund delay and measures to prevent future occurrences.I emphasize the necessity for The North Face to uphold its responsibility for the refund. A failure to promptly address this issue will compel me to seek further action, including filing a complaint with the *** and considering legal steps to ensure my consumer rights are protected.I've attached all relevant documentation to substantiate my claim. Your swift resolution of this matter is crucial.Thank you for your attention to this urgent issue.

    • Initial Complaint

      Date:04/11/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I turned in a jacket to North Face Outlet at ****************** in ******* ********** on 11/22/2023 for a Warranty Repair/Replacement. I was told that it would take a few weeks as it was the holidays, which I understood. Since then I have not heard back from North Face and never received my item back or a gift card for replacement. I contacted North Face customer service and gave them all my information, name/address/phone number/email and they said they didn't have any record of me or my item. I am unsure of what else I can do in order to receive any kind of information on where my item is or the return/give card replacement of it.

    • Initial Complaint

      Date:04/11/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order (NO. A4501789) on **************************************** on 22 Feb. for some clothing. The total I paid was $439. I decided to return them because they are not what I expected so the trader created the return label on 8th Mar. and I returned it on 11th March. Till today it's still not delivered but the trader refused to make a claim with the courier nor refund me.

      Business Response

      Date: 04/15/2024

      Dear Sir or Madam,


      This is a response from The North Face brand regarding a customer complaint from ************************* ********************* Complaint ID #*********.


      We want to assure you and the consumer that we take concerns and feedback seriously and we strive for consumer satisfaction. However,in this instance, we are not able to process a refund for this customers return. These items were not returned to our *************** Until the correct items have been received, unwashed, unworn, with tags still attached we are unable to process this refund.


      We hope that this matter can now be closed.

    • Initial Complaint

      Date:04/10/2024

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello,I purchased 9 items from the North Face official website on February 6, 2024. Because of the size problem, I returned the entire order. I used the return label provided by the customer service agent to put the 9 items in a large box and returned them. But so far I have only received refunds for three items,Whenever I contact them to discuss this issue, their customer service supervisor always tells me that the warehouse staff only scanned three items and they will issue a refund once the other 6 items are scanned. They tell me that if I don't want to wait, I can contact the bank. Disputing the transaction, I have the return receipt and the return tracking information says the weight is 10 pounds, there is no way it was just three items, North Face's return service has always been very good. Now I don't know what happened. I request you to contact the warehouse staff to process the refund for the remaining 6 items as soon as possible. Thank you!

      Business Response

      Date: 04/15/2024

      Dear Sir or Madam,


      This is a response from The North Face brand regarding a customer complaint from *********************** ********************* Complaint ID #*********.


      We want to assure you and the consumer that we take concerns and feedback seriously and we strive for consumer satisfaction. Unfortunately,in this instance, the returns department has only received three of the nine items the customer claims to have sent back in their order. We know it is frustrating but do ask that the customer file a dispute with their financial institution.


      We hope that this matter can now be closed.

      Customer Answer

      Date: 04/15/2024

       
      Complaint: 21557765

      I am rejecting this response because:

      Sincerely,

      ***********************

      Hello, you claim that the return center only received 3 items, this is absolutely impossible because the large box I returned weighed 10lb and had 9 items together, I think your warehouse staff made a mistake, please Review this issue with the warehouse supervisor, I want you to know that this is a serious crime of commercial deception!

      Customer Answer

      Date: 04/15/2024

      I have the return receipt and I can ask ***** to provide return details if you need them, there is no way there are only three items in the big 10 pound box! ! !

    • Initial Complaint

      Date:03/14/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I sent my jacket to The North Face warranty department in ****** ** for repair in December. The jacket was delivered 1/2/24. The repaired jacket was never returned to me. I contacted the warranty department and was informed they had no record of receiving the jacket. Tracking shows the jacket was delivered to their warranty center. I included the appropriate form with the jacket I sent in.

      Business Response

      Date: 03/20/2024

      Hello,

      I have forwarded this complaint to our customer care department. Would you be able to provide the tracking information?

      Many thanks!

      Customer Answer

      Date: 03/27/2024

      I do not accept business response. Did not yet receive a resolution to this case.

      Business Response

      Date: 03/29/2024

      Dear Sir or Madam,


      This is a response from The North Face brand regarding a customer complaint from *********************** ********************* Complaint ID #*********.


      We want to assure you and the consumer that we take concerns and feedback seriously and we strive for consumer satisfaction. I want to thank the customer for providing the tracking information. The North Face customer care team has let me know that unfortunately they were not able to locate the product so they will be providing the customer with a new replacement item.


      We hope that this outcome is acceptable to the customer and the matter can now be closed.

    • Initial Complaint

      Date:03/04/2024

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      September 24, 2023 I placed an order with the north face. I ended up returning the entire order. The total of this order was $1938.59. The return got sent to their warehouse and I never got refunded. I contacted multiple times and was told they had a huge outage resulting in them not refunding me and told me to wait. Its been months since this incident and I still have yet to be refunded. They told me to dispute with my bank but I cant because its passed the 60 day timeframe from when I can start a claim with the bank. I was told multiple times to keep on waiting and that my refund was coming but nothing has happened. I need my money back. They havnt resolved this at all and this is very unfair. No customer should have to wait this long to get an answer in general.

      Business Response

      Date: 03/13/2024

      Dear Sir or Madam,


      This is a response from The North Face brand regarding a customer complaint from ********************* ********************* Complaint ID #*********.


      We want to assure you and the consumer that we take concerns and feedback seriously and we strive for consumer satisfaction. The returns department has not received all of the items the customer claims to have sent back in their order. We did receive the Mens Denali Jacket and have issued a refund for that item. At this time, we ask that the customer file a claim with their financial institution for the remaining refund. They will be able to assist with this.


      We hope that this outcome is acceptable to the customer and the matter can now be closed.


      Customer Answer

      Date: 03/13/2024

       
      Complaint: 21381199

      I am rejecting this response because: i returned the full order and was promised the full refund; they stated a statewide outage stopped them from refunding my money at the time and kept telling me it will take a little bit longer; I was told by them just couple weeks ago to dispute the amount with my financial institution but that is not possible anymore because 60 days dispute timeframe was  passed due to The North Face promising me my refund . i provided all of my communication with them to you already and you can see that each time refund was promised.


      Sincerely,

      *********************

    • Initial Complaint

      Date:02/11/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi I called them to ask for my refund after its been returned back to them and delivered and also signed! They keep telling me 3-5 business days and its been back at their warehouse since February 6th I still havent got my refund of 724$ I returned both jackets after not getting my first order then they send me a replacement then I got a return label to return that as I already went in store and bought it for a friends birthday. So not only was it late but I havent got a refund after returning it order number A4208245 you guys are usually ma amazing please refund me. Thank you.

      Business Response

      Date: 02/23/2024

      Dear Sir or Madam,


      This is a response from The North Face brand regarding a customer complaint from ******************************* ********************* Complaint ID #*********.


      We want to assure you and the consumer that we take concerns and feedback seriously and we strive for consumer satisfaction. In this instance the consumer will need to return the products to our distribution center for verification and refund or file a dispute with their credit card company.


      We hope that this matter can now be closed.

    • Initial Complaint

      Date:02/08/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order #CA375252 was returned via purolator and seems like it was lost in transit ( the return package ) please coordinate with carrier and issue refund as this is not customer fault Total Price:CAD *******

      Business Response

      Date: 02/16/2024

      Dear Sir or Madam,

      This is a response from The North Face brand regarding a customer complaint from ************* ********************* Complaint ID #*********.

      We want to assure you and the consumer that we take concerns and feedback seriously and we strive for consumer satisfaction. Consumer will need to return the products to our distribution center for verification and refund.

      We hope that this outcome is acceptable to the customer and the matter can now be closed.

       

      Customer Answer

      Date: 02/16/2024

       
      Complaint: 21266605

      I am rejecting this response because: no solution is provided and this business is scamming 

      Sincerely,

      *************

    • Initial Complaint

      Date:02/04/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order from The North Face Renewed on Jan 29, ****. Immediately when I found out that I wouldn't be in town to receive the product upon delivery, I searched for their phone number to call and cancel my order as I wanted to be around to receive it so it was not lost or stolen. (I saw some videos on nextdoor about theft in my neighborhood.) Not being able to find TNF renewed phone number, I emailed ASAP requesting a cancellation. There was ample time between when I sent my email and until my order history showed the order as "shipped" for them to be able to intervene. Two days later I got a reply saying, item is shipped, that I can start a return by visiting the return page, and another message that if package is stolen after delivery, neither ***** nor TNF Renewed can be held responsible and you may not receive a refund. None of this was articulated on their website and the most frustrating thing is the inability to reach them. I don't have a lot of money as a student and I wanted to invest in a simple jacket, that too, a used one via their renewed initiative, and I am hugely disappointed for their lack of care for customers - and for making it IMPOSSIBLE for us to reach a customer representative real-time via phone to address issues like these. I cannot believe that for a purchase under $100, for a used gear, they cannot help someone like me out.

      Customer Answer

      Date: 02/04/2024

      Providing more details so you can add to the complaint.

      Issue: Item not at doorstep upon return to home. Neighbors did not see it either. I had requested someone to check on my behalf while I was away. Seller refused to cancel order when I reached out as soon as I found out I wouldn't be home due to a death in my in-laws family in ******, **.


      Nature of Complaint: Refund / Exchange Issues
      Date Problem Occured: January 29, ****  
      Date(s) Complained: February 4, ****
      Purchase Date: January 29, ****
      Salesperson: THE NORTH FACE RENEWED - WEBSITE
      Product/Service: TNF ********** Women Parka - XS - Wild Ginger
      Model #: NF0A5GDX - Introduced Fall '22
      Account ********************* #: #*******************
      Purchase Price: $98.72 (inclusive of shipping)
      Payment: Credit Card ending in **** (Zip code 22901)
      Disputed Amount: $98.7200

      Hope this additional information is helpful!

      Business Response

      Date: 02/12/2024

      Dear Sir or Madam,
      This is a response from The North Face brand regarding a customer complaint from ************************* ********************* Complaint ID # *********.
      We want to assure you and the consumer that we take concerns and feedback seriously and we strive for consumer satisfaction. I have been in touch with The North Face ************************* and they have sent the below response:


      Dear *****,
      Thank you for reaching out. We are sorry to hear that you have had some troubles with your The North Face Renewed order. We will be reaching out to The North Face Renewed team with your feedback. In the meantime, please be on the lookout for an email from The North Face ************* Team.
      Sincerely,
      ********************** ************* Team

      We hope that this outcome is acceptable to the customer and the matter can now be closed.

    VF Corporation is NOT a BBB Accredited Business.

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