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Business Profile

Clothing

VF Corporation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Clothing.

Complaints

This profile includes complaints for VF Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 155 total complaints in the last 3 years.
    • 49 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/02/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      12/23/2023 Went to the north face store @ **************** now called ********* Mall bought a mans thermoball, in store purchase, I returned it in store same store I bought it from on Jan 3,**** with receipt and tags it is brand new not worn, I bought it through KLarna App, Ive reported return to KLarna they said they are waiting for The North Face store to register the return and refund KLarna so KLarna can refund me and stop future payments.I followed the return process with ****** and the North Face, The investigation that KLarna did say is they are waiting on the north face to respond and refund.The north face is not trying to refund me or KLARNA and their return policy is horrible, they have no accountability when it comes to refunds I keep getting told by the north face store to call Klarna for my refund and when I call Klarna they tell me to call the north face store to inquire about the registration of the refund so they are passing me back-and-forth to each other since January 3, ****, I need resolution and my money refunded ASAP And I need all future payments to stop because the item was returned.Below, I uploaded a copy of the refund receipt to the North face store.

      Business Response

      Date: 02/12/2024

      Dear ************,


      This is a response from The North Face brand regarding a customer complaint from ******************* ********************* Complaint ID #*********.


      We want to assure you and the consumer that we take concerns and feedback seriously and we strive for consumer satisfaction. The North Face customer service has issued a refund to the customer via their original payment method. They should receive the refund within the next 3 to 5 business days.


      We hope that this outcome is acceptable to the customer and the matter can now be closed.

      Customer Answer

      Date: 02/13/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************

    • Initial Complaint

      Date:02/02/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased two pairs of ********************** boots for my children on 1/15/24. They wore them once and their feet were soaked. They are not waterproof as advertised. The policy states that unworn items can only be returned. However, my intention was to keep them if the boots were waterproof as advertised. I called the store I purchase them and was told that I can take them back, so I did on 1/30/24. While at the store I was told that because they had been used I couldnt return them and was give the phone number to customer service. **************** said they can only offer me warranty service and that I would have to ship the boots to have northface make them waterproof. This is false advertisement if they arent waterproof to begin with. I decline this as this is leaving my children without boots as there is no timeframe. **************** then took my info and said they would share it with the district manager to inquire if they can help me resolve this. This is very unfortunate that customers have to go through all of this when your product has failed as you advertised it to be.

      Business Response

      Date: 02/12/2024

      Dear Sir or Madam,


      This is a response from The North Face brand regarding a customer complaint from ************************* ********************* Complaint ID #*********.


      We want to assure you and the consumer that we take concerns and feedback seriously and we strive for consumer satisfaction. I understand that the store manager has been in touch with this customer and was able to work out an acceptable solution.


      We hope the matter can now be closed.

    • Initial Complaint

      Date:02/01/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order #A4203509 I purchased 4 items and i returned all items 3 in separate return and 1 in separate. For 1 hoodie they refunded me but the 3 item return its been too long and customer service is not helping either. I am being charged by credit card company because of them.i want my money back

      Business Response

      Date: 02/05/2024

      Dear Sir or Madam,


      This is a response from The North Face brand regarding a customer complaint from ************************* ********************* Complaint ID #*********.


      We want to assure you and the consumer that we take concerns and feedback seriously and we strive for consumer satisfaction. The North Face customer service has issued a refund to the customer via their original payment method. They should receive the refund within the next 3 to 5 business days.


      We hope that this outcome is acceptable to the customer and the matter can now be closed.

      Customer Answer

      Date: 02/05/2024

       
      Complaint: 21231346

      I am rejecting this response because: they should atleast give me some discount coupon for the inconvenience i had to go through

      Sincerely,

      *************************

    • Initial Complaint

      Date:01/21/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 09/26/23, I purchased a North Face denali fleece, black in color, men's size small via the Dick's ******** Goods website. However, I have not actually worn it until this weekend as it has not been cold enough for it until now. I almost immediately noticed that the left pocket zipper will NOT open. It is literally stuck closed. Both my boyfriend and myself tried to get it to open, thinking maybe it was just caught on the fabric, but it is not. Neither of us could get it to open. I paid $200 for this jacket (total of $189.90), so I am NOT impressed by this serious flaw from what is supposed to be a high quality company. I would like this jacket replaced immediately. I have attached my proof of purchase from ****'s ******** Goods as well as a photo of the inside tag of the jacket. I also have a video showing that this zipper will not open, but I was unable to attach it to this complaint. I need this replaced ASAP as I have many travel plans coming up and need to have this jacket to take with me. Also, if you have this jacket available in a men's extra small, I would appreciate that as well as the small is a bit baggier on me than I would prefer. However, if this size is not available, I will take another small.

      Business Response

      Date: 01/25/2024

      Dear *************** 

      We are very sorry to hear that you have had troubles opening the pocket on your Denali Fleece. Quality is important to us, so we are glad you brought this to our attention. To best help you with this, we'd like to start a warranty claim. Please be on the lookout for an email from us with more information on our Warranty process and how we can assist you further. 

      Thank you,

      The North Face ************* Team

    • Initial Complaint

      Date:01/18/2024

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello,I bought my daughter (sophomore) a back from amazon JanSport. on July 26,2023. The school year was already started and she couldn't decide on the back pack. We went with this one because i was telling her how I had a JanSport in highschool and they lasted forever. Boy was I wrong! I asked for a warranty claim.. they told me I have to send in her back pack, pay for that shipping. (now we are backpack less). out more money for shipping. Takes 4 weeks for it to be fixed and sent back! What is she supposed to do for 4 weeks? They have yet to respond. They are a major retailer... there should be no reason for this!

      Business Response

      Date: 01/22/2024

      Dear Sir or Madam,


      This is a response from The North Face brand regarding a customer complaint from *********************************** (BBB Complaint ID #*********.


      We want to assure you and the consumer that we take concerns and feedback seriously and we strive for consumer satisfaction. The North Face customer service has been in touch with this customer and was able to work out an acceptable solution.


      We hope the matter can now be closed.

      Customer Answer

      Date: 01/22/2024

       
      Complaint: 21152839

      I am rejecting this response because:
      They are still requiring me to send in the back pack. Pay for the shipping. And I still have to pay for a new back pack for my kid. 
      They do not realize how much of an inconvenience this has been. No care to remedy the problem. Its a multimillion dollar company. Im sure sending my daughter a replacement is not too much to ask. This is just unbelievable. Im so disappointed! 
      Sincerely,

      ***********************************

    • Initial Complaint

      Date:01/16/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I order a north face jacket and a beanie from the north face website and it was delivered by ****** I got an email saying my order is delivered, but I have not seen it, it said it was sign by someone that not be name asei which was not me, call northface and told them what happened, they told me they cant do nothing and I can filed a dispute with the bank, which is out of pocket my order number is A4210835

      Business Response

      Date: 01/17/2024

      Dear Sir or Madam,


      This is a response from The North Face brand regarding a customer complaint from *********************** ********************* Complaint ID #*********.


      We want to assure you and the consumer that we take concerns and feedback seriously and we strive for consumer satisfaction. The North Face customer service has issued a refund to the customer via their original payment method. They should receive the refund within the next 5 to 7 business days.


      We hope that this outcome is acceptable to the customer and the matter can now be closed.

    • Initial Complaint

      Date:01/16/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order #: CA351115 was returned via canada post ID ******************* it seems the return is lost in transit and they do not want to afford the loss and this is never my mistake please issue refund and consult the insurance company.

      Business Response

      Date: 01/17/2024

      Dear Sir or Madam,


      This is a response from The North Face brand regarding a customer complaint from ************* ********************* Complaint ID #*********.


      We want to assure you and the consumer that we take concerns and feedback seriously and we strive for consumer satisfaction. The North Face customer service has issued a refund to the customer via their original payment method. They should receive the refund within the next 5 to 7 business days.


      We hope that this outcome is acceptable to the customer and the matter can now be closed.

    • Initial Complaint

      Date:01/12/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a North Face Carto Triclimate Jacket size Medium for women in December 2023. It was purchased from a third-party website in ****** and was a final sale item.I believe that I was misinformed by the sizing chart provided by North Face and the sizing information was inaccurate which led me to make the wrong purchase decision of size Medium.The sizing chart suggests that a size medium should fit a waist circumference between 73 cm and 78 cm. However, when this jacket is laid flat and its width at the waist measures to a whooping 106 cm!My waist is 67 cm, and all this extra room around the waist area creates a huge amount of dead space between my waist and the jacket. Which means cold air gets in freely around my waist and this jacket doesnt hold much warmth at all. I chose size medium instead of small because my bust circumference is 92 cm, and only a size Medium with a suggested bust circumference between 91 cm and *************************************** no way could I have imagined that the waist would actually fit someone with a waist circumference thats much wider than whats suggested.I have reached out and explained the situation to North Face ****** customer service and inquired if they could help me with exchanging this jacket for a jacket which would fit better around my waist. The response I got back was, very conveniently, that they dont process exchanges but only process returns and since I didnt purchase the jacket from the North Face, they cant do anything about it.Through this response, I see a brand which doesnt stand behind its product. For some reason I have to stomach the negative consequences when the product sizing suggestion was so inaccurate and I strongly feel that Im practically being punished by this jacket for having an athletic body type when cold air just continuously gushes into this jacket.

    • Initial Complaint

      Date:01/10/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I never received my north face order #A4103867. When I contacted the north face about it representatives ended the conversation on me twice. Im extremely bothered at the lack of disregard for customer complaints. This order was NOT delivered to the main apartment building as it should have been but instead tracking states package was delivered to other and there was a photo taken from *** of a package that was left under a sign that specifically states Do not leave packages here 1 step away from the edge of a very busy street on the corner of a 4 way intersection. Now because of bad business practices and careless delivery drivers Ive lost over $275. Its clear as day I did not receive my order and its was left in an inappropriate location yet I can not get any assistance from the north face. Its unbelievable the lack of effort that was put forward to help with a resolution. I will not be suggesting the north face to anyone moving forward after this horrible experience Ive gone through.

      Business Response

      Date: 01/25/2024

      Hi, ****.

      Thank you for reaching out to us about your missing order. We are sorry to hear that your package was stolen from your porch and that your call to us about this was less then *******. After looking at your order, we have issued the refund for the Womens ****** Bomber Jacket.You will see that refund to your original form of payment in the next 3-5 business days. We are truly sorry for the experience you had with **************** and would like to assure you we will look into that as well.

      Your satisfaction means the world to us, ****. If you ever need anything in the future, please dont hesitate to reach out.

      The North Face **************** Team

      Customer Answer

      Date: 01/25/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. THANK YOU FOR YOUR TIME AND MAKING THIS RIGHT!

      Sincerely,

      *******************

    • Initial Complaint

      Date:12/31/2023

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a **** Retro Nuptse Jacket from North Face. I checked my email and apparently the package got delivered a day ago and clearly, the package isnt in my hands. Not a single knock or doorbell ring and Ive been home all day. Checked with neighbours, and they all deny of seeing my package. I contacted customer service and they were 0 help. I am extremely disappointed, please help me out. Order #: CA346993

      Business Response

      Date: 01/05/2024

      We are happy to inform you that we will be refunding your order CA346993 in full as it was never received. We sincerely apologize for the delays and inconvenience this may have caused and we hope to see you again soon.

      Customer Answer

      Date: 01/05/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

    VF Corporation is NOT a BBB Accredited Business.

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