We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Comic Books

Z2 Comics

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Comic Books.

Complaints

Customer Complaints Summary

  • 31 total complaints in the last 3 years.
  • 8 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/06/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    December 2nd 2024, I placed an order for a Christmas gift for my husband. It was an Iron Maiden comic signed by author. I received shipping info but it still says waiting on item *** contacted the business via email, inbox online and even tried calling. The only thing they can tell me is that the post office is waiting for the product so they can deliver. They wont tell me where the product is!

  • Initial Complaint

    Date:12/04/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had purchased a graphic novel/album bundle from Z2 comics through their website on November 5th. On November 12th I had received my order. Upon opening I only received the graphic novel and not the album. I notified the company right away through email on November 12th. On November 13th I had gotten an email response back with an apology and that they are investigating the issue and will get back to me. On november 16th I followed up with another email asking for an update and got no response. On November 20th I email once again asking for a response back. On November 21st I finally get a response back with them telling me they are still looking into the matter. I emailed back on November 26th, 27th, 30th and last On December 3rd with no further response from the company. All I want is.the get what I had paid for the album that they never sent me.

  • Initial Complaint

    Date:11/14/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an item from them on 11/29/2023 for the amount of $112.29. Order #******. They have not delivered it and will not give me a response regarding the status of the order other than the delivery date keeps changing. I requested a refund multi-times but the ignored me. Upon researching the company I found this is typical for them and have done this with many other people. I am requesting a refund in full.

  • Initial Complaint

    Date:10/24/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In 03/26/2024 I ordered a comic book (NO REMORCE: THE ILLOYSTRATED TRUE STORIES OF ***** ********* AND MOTORHEAD - HARDCOVER), and pay ***** $ for it through ******. The comic was in Pre-order state with delivery after 2 months I thing. After some time I sent an email requesting feedback for the delivery. They told me that because I was in ****** to wait a little longer because they had problems with the European warehouse. Every time I sent email the answer was to be patient... After 7 months they stop answering to my emails. Now I want my money back. I was patient for so many months because I really wanted the comic book in my hands but now I don't thing that I'm going to have it. I have all the emails with our conversations in my hands if needed. Please tell me their is something you can do about it

  • Initial Complaint

    Date:10/13/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Last year I purchased trading cards in conjuction with a graphic novel by the band NCT-127. I requested periodic updates as to why it was not being fulfilled. Three months ago, they said items had arrived at warehouse and we're shipping. I never recieved. In fact they continued to hawk more expensive editions and offered a discount but no further update on original order. No response to refund request.

  • Initial Complaint

    Date:08/29/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Made a pre-order purchase which was delayed due to production issues and would not ship on time. I was offered a refund which I accepted on 8/14. To date the order has been cancelled as of 8/14 but I have not been refunded my money. Numerous emails have been sent requesting my refund

  • Initial Complaint

    Date:07/05/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    February 17, 2024 *************** box set titled ****** Kisses was ordered for 250 dollars. Description said release date was Spring 2024. It is now summer. Repeated attempts have been made to contact company to inquire as to updated release date to no avail. Widespread issue judging from ******** posts from other individuals. They collected money at time of order.

  • Initial Complaint

    Date:06/22/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I pre ordered a item from them several months back. I contacted the company via their website to initiate a refund for this order (which according to the terms on their site I am eligible for a refund as long as the order hasnt shipped out yet which it hasnt). I reached out again after 10 days to get a refund on my order (#******). No response from the company at all.

    Customer Answer

    Date: 07/17/2024

    To whom it may concearn: 

    Even though you didn't get a reply from the business, they did eventually give a full refund. Thank you for your assistance in this matter.  

  • Initial Complaint

    Date:06/01/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order placed on April 30th - for ILLENIUM Presents: STARFALL book ($30.50). Order received on May 6th, but the item received was not what was ordered - item received was ************************** Emailed Z2 requesting correction/exchange on Tuesday, May 7th; no response. Emailed again on May 15th; no response. Emailed again today, June 1st. Vendor has been entirely unresponsive to emails for assistance.I am requesting an exchange of the wrongly delivered item for the item I ordered.

  • Initial Complaint

    Date:05/19/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I preorder an item in August last year and the release date kept being pushed back. Its now almost a year later and was released on may 7 2024. Today is may 19 2024 and has not shipped. The item was $200 and should have been here on the release date. I have sent several emails with no response and several phone calls with no answer. I would just like to have my order or a complete refund but they are ignoring any communication and there are a lot of people wondering where this item is. Im not the only one. Im getting frustrated with the whole situation

Z2 Comics is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.