Complaints

This profile includes complaints for AutoDS LTD's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  AutoDS LTD

  Denver, CO 80205-2251

• 

  AutoDS LTD

  2420 17th St Fl 4 Denver, CO 80202-2507

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is charging their customers for order fulfilment but is not actually shipping out their orders. You have to load a balance in their website which is a loophole so the banks can't actually dispute these transactions when the company doesn't fulfil on their obligations. They also increase their prices on products without notice. I have multiple orders where I paid for product and shipping yet these orders were never shipped. They included a tracking number and thats it. After tracking was provided, the products never actually got shipped. I asked for a refund on my remaining balance and they fully refuse to even return the money I loaded into their ************* are the tracking numbers they provided which have no movement for 2 weeks.YT2433821403105271 YT2433821403105272 YT2432521403070748 YT2432521403070746 YT2432121272216493 YT2432121272216486 SYUS017543026 SYUS017544024 YT2432121272216498 YT2432121272216480 SYCA007211153 YT2432121272216485 YT2432021272278156

  Business Response

  Date: 12/20/2024

  Hi,

  I would like to inform you that I have personally contacted the user and refunded the orders that were never processed due to miscommunication. 

  Hope everything was resolved to the user's satisfaction.

  He can contact me any time for clarification.

  Thank you,

  ******
  
  

• Initial Complaint

  Date:11/29/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against AutoDS, based in ******, ********, regarding my highly unsatisfactory experience with their service. The issues I faced include abrupt service denial, poor customer support, and financial disruptions, which severely impacted my eCommerce business operations.On November 25, 2024, AutoDS approved my application for their Fulfilled by AutoDS ************* after I complied with all their requirements, including providing personal documents, a verification video, and my stores information. However, on November 28, ************************************************************* access, citing "regulatory considerations," with no prior notice. This decision caused major disruptions to my business during a critical sales period. At the time of the service denial, I had approximately $200 in my AutoDS account. ********************** refunded $132.49 but withheld $79.00, which I added to purchase tokens for fulfilling orders but never used. Throughout this process, their customer support has been unhelpful and vague, failing to provide valid explanations or resolutions.Impact on My Business:Because no tracking numbers were provided for my buyers, they began contacting me for updates, which created a sense of urgency and frustration. This forced me to reach out to AutoDS multiple times, yet I received no resolution or clear guidance. As a result, I had to manually fulfill all orders, causing significant stress and operational challenges specially preparing for Black Friday. Their unprofessional conduct disrupted my ability to fulfill orders efficiently, leading to lost revenue and reputational harm.Desired Resolution: -Full Refund -Provide a detailed explanation for the abrupt service denial despite my compliance.-Assurance: Confirm that AutoDS will not misuse my personal documents or business information.I appreciate your assistance in mediating this matter and look forward to a resolution.Sincerely, ***** ******* ****************************

  Business Response

  Date: 12/04/2024

  Hello,

  Thank you for your analytical feedback. We have already contacted the user to address his concerns and explained the reason he was not able to use our ***************** which was to maintain the safety of our community. As of now, the $79 was also refunded and our Quality Control Specialist handles all the user's concerns on ticket #***********. 

  Thank you!

• Initial Complaint

  Date:11/23/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed up for a subscription and cancelled it due to the service not as described. Contacted AUTODS many times to request a refund but in vain.

  Business Response

  Date: 11/28/2024

  Hi! 

  I would like to inform you that we have already contacted the user in an effort to help him although AutoDS is not at all responsible for the suspension of his **** store. The use has already been refunded the amount he agreed to, so I expect he withdraw also every negative feedback he has left for our company. 

  He can also confirm it if you contact him back.

  Thank you!

  Customer Answer

  Date: 12/05/2024

  AUTO DS issued me a full refund

• Initial Complaint

  Date:11/15/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i tried to tell both parties you ******* and Auto ds about being billed $****** even if i didn't want this stupid software it was a trial $1 dollar at first i was change $608 and then $229 and now $ ****** i going to say it over and over don't want it,if i didn't send a lot of money marketing my site i would have walked away so please someone help me i cant leave no one can fix this issue

• Initial Complaint

  Date:11/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 23 2024, I signed up autods dropping service for trial service. They gave 14 days for trial and then charged annually description of $118.8 with the option of cancelling anytime. I did try their product however it had lots of errors. Their service is to auto upload products from website like ******, **********, ******* to my **** account but almost failed and few of them that can upload and also I tried the new business with **** not working well. The profit did not cover the expense like autods memembership, **** fee , shipping fee so I decided not to continue. The program was auto renew membership when i was on cruise and charged me on 08/07/2024 through ****** by accident. I contacted ****** and autods and they refused to refund me back right after the second week of August, 2024. In their promotion, they said that it was cancel anytime but I contacted autods and they replies few times back and forth to redirect to departments inside w/o refund me back. before contacting autods , I cancelled my account and they deleted my account w/o refund me back.

  Business Response

  Date: 11/13/2024

  Dear BBB,

  
  Thank you for the opportunity to address this customers complaint regarding **********************.

  
  Background on Subscription and Trial Period : 
  The customer signed up for ********************** on July 23, 2024, selecting a yearly plan which included a 14-day free trial. Upon the trials end, on August 7, 2024, the user was billed for the annual subscription, as agreed to at the time of registration. We provided two notification emails about this upcoming charge to the customers registered email address; both were successfully delivered, though they were not opened (but the user sent as an attachment to you the notification email => meaning that he read it)

  
  Cancellation and **************************** allows users to cancel at any time through their account settings, whether during the trial or after billing. However, this cancellation policy does not imply an automatic refund. After the yearly charge on August 7, 2024, the user requested a refund two weeks later through ******. This case was reviewed by ******, who ruled in our favor since the charge was in accordance with our policies and was requested after the standard refund period.

  
  Support and Issue Resolution
  The customer has indicated that they encountered issues while importing products but did not reach out to our support team for assistance. We are always committed to helping users address any challenges with the service, and we would have been happy to work with the customer to resolve these issues during their trial.

  
  Summary
  We strive to be transparent and fair with our policies and notifications, providing ample opportunity to cancel before a charge is applied. We regret any misunderstanding and encourage users to contact us if they encounter any issues so we can offer timely support.

  
  Please let us know if you need further information.

  Warm regards,

  ******

  AutoDS Quality Control Manager

   

  
  

  Customer Answer

  Date: 11/20/2024

  Dear BBB,

  
  Thank you for the opportunity to address this customers complaint regarding **********************.

  
  Background on Subscription and Trial Period : 
  The customer signed up for ********************** on July 23, 2024, selecting a yearly plan which included a 14-day free trial. Upon the trials end, on August 7, 2024, the user was billed for the annual subscription, as agreed to at the time of registration. We provided two notification emails about this upcoming charge to the customers registered email address; both were successfully delivered, though they were not opened (but the user sent as an attachment to you the notification email => meaning that he read it) 

  [Response] Yes they did send notification however I was on cruise vacation without internet access so i can not read it on time. When I came back, They already charged. Moreover, they said cancel anytime 

  
  Cancellation and ***************************** allows users to cancel at any time through their account settings, whether during the trial or after billing. However, this cancellation policy does not imply an automatic refund. After the yearly charge on August 7, 2024, the user requested a refund two weeks later through ******. This case was reviewed by ******, who ruled in our favor since the charge was in accordance with our policies and was requested after the standard refund period.

  [Response] I did fill in for ****** to get a refund however they did not have the option to cancel the membership and I waited for ****** to resolve and then followed their refund process to fill out the form but they made a reason that decision was based on ******, they could not do anything. They played around back and forth and then refused. ****** is just a middleman between AutoDS and User to collect payment on behalf of ********************** so they do not have the right to cancel membership. It does not make sense to put a decision on ****** because AutoDS is the one who takes the money and controls the cancel policy.

  
  Support and Issue Resolution
  The customer has indicated that they encountered issues while importing products but did not reach out to our support team for assistance. We are always committed to helping users address any challenges with the service, and we would have been happy to work with the customer to resolve these issues during their trial.

  [Response] it is a common issue that autods users will face. It is not that one product cannot be imported , there are multiple products from different websites not. Only very few can import successfully. It took too much time to import one product from ****** or ********** to my **** stores.  I posted manually to my **** store much faster and more flexibly. Also I should pay more to use their convenient features plus **** stores charge so much fee so my profit margin even 30% is not enough to cover the operating expenses. It is not suitable for my start-up business.That is why I did not reach out to their support team. It wastes time for both.

  Summary
  We strive to be transparent and fair with our policies and notifications, providing ample opportunity to cancel before a charge is applied. We regret any misunderstanding and encourage users to contact us if they encounter any issues so we can offer timely support.

  [Response] They do not keep their promise to cancel anytime . They will play around when the user wants to cancel it and refuses. I subscribed to many other products. It is super easy to cancel when the user no longer needs it . I want to alert other new members to be careful when using their service because of not easy to cancel 

  
  Please let us know if you need further information.

  Warm regards,

  ******

  AutoDS Quality Control Manager

   

  --

  Sincerely,

  Nga Do

  Cell Phone: ************

  Email: ****************************************************************************

• Initial Complaint

  Date:11/08/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction: Multiple dates, primarily between October 11, 2024, and November 6, 2024.Amount Paid: Varies by subscription tier; ongoing monthly payments for AutoDS service.Details of the Issue: I am a paying customer using ********************** for **************** automation, which includes price and stock monitoring. AutoDS advertises monitoring of product data multiple times per day to ensure accurate stock and price updates. However, on numerous occasions, products that were out of stock or had significant price changes on the supplier's website (e.g., ******) were shown as available and at outdated prices in my AutoDS account. This led to multiple unfulfillable orders, significant business losses, and damage to my seller reputation.Nature of the Dispute: Despite multiple documented instances of discrepancies (with proof such as screenshots and timestamps provided), AutoDS has refused to offer compensation or take responsibility. Their response has been generic, stating that monitoring is not in real-time, which contradicts their advertised service. I am seeking compensation for business losses related to these inaccuracies.Efforts to Resolve: I have contacted AutoDS support multiple times, attaching evidence of their system's discrepancies. Their replies were often templated, failed to address the specific examples I provided, and included refusal for compensation, citing past goodwill gestures. Despite escalation attempts, AutoDS has maintained a final decision not to compensate further.Request: I am requesting mediation for fair compensation for my business losses caused by these service failures, which fall short of their promised standards.

  Business Response

  Date: 11/13/2024

  Dear BBB,

  We appreciate the opportunity to address the complaint raised by our customer regarding ********************** services.
  
  Clarification on Service Accuracy and Compensation : 
  AutoDS provides automated dropshipping support, including price and stock monitoring, which functions on multiple updates daily. While we aim to offer reliable data synchronization, we have clarified multiple times with the customer how our monitoring process works. This system design is standard in our industry and aligns with the technical limitations of automated data retrieval from third-party sources. We understand that rare discrepancies may occur due to multiple fluctuating stock and pricing on supplier websites, and we apologize for any inconvenience caused by this. However, since the customer has been using our platform for 4 years, he is more than aware of how it works. 

  
  History of Discounts and Refunds
  To support our customer, weve offered this user a permanent discount to offset any temporary discrepancies that may occur, as well as several additional discounts and refunds over time. Despite this ongoing goodwill, the customer has continued to request compensation, even after we communicated that our service updates were meeting standard performance metrics.

  
  We respect our customer's concerns and appreciate their feedback, but we must also consider the cumulative effect of ongoing compensation requests. The customer has been informed that they are free to cancel their account if they are dissatisfied with the service, in keeping with our commitment to transparency and fair trade practices.

  
  Please find attached a record of recent discounts and goodwill gestures that have been applied to this customers account over time.

  
  Thank you for your assistance in resolving this matter.

  Customer Answer

  Date: 11/13/2024

   
  Complaint: 22529494
  
  I am rejecting this response because:
  
  Dear BBB Representative,
  Thank you for providing me the opportunity to respond.
  Service Accuracy and Monitoring Limitations
  While AutoDS mentions that they have explained their monitoring system and limitations, my documented experience reflects consistent discrepancies that go beyond occasional issues. Specifically, I have shared numerous instances where products were marked as "in stock" on AutoDS for extended periods, despite being unavailable on supplier websites. This discrepancy goes against their advertised claim of "multiple updates per day" and has directly impacted my business operations. AutoDSs response has yet to directly address why these discrepancies persist at such a frequency, which I believe is a failure to meet their service commitments.
  Compensation History and Discounts
  AutoDS references previous discounts and a permanent discount as compensation. However, these discounts were not specific to addressing current issues but rather incentives to remain on their platform when I initially considered leaving. The goodwill gestures from a year ago were not related to the ongoing issues Ive faced this year. Additionally, they have not shown any direct acknowledgment of the specific instances of service failures I have repeatedly highlighted in our communications.
  Commitment to Transparency and Fair Trade Practices
  AutoDSs suggestion that I cancel my account if dissatisfied overlooks the fact that I am invested in my business and rely on accurate data monitoring to maintain its success. Instead of addressing the core issue of inaccurate inventory monitoring, they have continually redirected me toward standard responses, without acknowledgment of how these service limitations impact users like myself.
  I appreciate the BBBs assistance in ensuring that AutoDS directly addresses their failure to meet their service promises as advertised, and I respectfully request that AutoDS clearly explain how they intend to improve their monitoring accuracy to prevent future discrepancies.
  Thank you for your time and support in this matter.
  Best regards,
  ********** *******
  
  Sincerely,
  
  ********** *******

  Business Response

  Date: 11/28/2024

  Hi! 

  ********** has been a user of us for 4 years and is fully acknowledged of how our platform works. He has also accepted our Terms of Service (***************************************************************akyodb*_gcl_au*NzU4NDExOTQzLjE3MzI3ODkwNjE.*FPAU*NzU4NDExOTQzLjE3MzI3ODkwNjE.*_ga*MTk2ODc0NzA1NC4xNzMyNzg5MDYy*_ga_YX1DVMFT3F*MTczMjc4OTA2MS4xLjEuMTczMjc4OTEwMS4wLjAuMjEwNDgyNzM1OA..*_fplc*TGFpTlVUQWVkczBTTXlkc3lrMnNLbU50M2l2UWo2ZGc4YXd1JTJCUzJ1OTFqQkdqamdsSlJmSDYlMkZWWjcyN0IxUWUycU1reEJWaENSeXFBQkhZYVhpM3FkRHk5WUUzWnI5MHJtd0NPRHpIbzJUNE13MyUyRnFHNnhZN09aNE02bU9nJTNEJTNE) .

  Additionally, he is totally aware of this help article of ours that explains the situation he faces : *****************************************************************************************************************************************************************

  Thank you for giving us the opportunity to explain the situation!

  Best regards!

  Customer Answer

  Date: 11/28/2024

   
  Complaint: 22529494
  
  I am rejecting this response because:
  
  Dear BBB and AutoDS,
  Thank you for the opportunity to respond to AutoDS's latest reply. While I appreciate the acknowledgment of my 4 years as a loyal user, their response fails to address the core issues raised in my complaint.
  1. Awareness of Platform's Limitations
  AutoDS claims that I am "fully acknowledged" of how their platform works and that I have accepted their Terms of Service. While this is true, the issue lies in AutoDS's failure to deliver on the promises made in their advertising and their own stated terms.
  AutoDS advertises "multiple daily scans for stock and price monitoring," yet I provided documented evidence that items remained incorrectly listed as "in stock" for weeks, leading to unfulfillable orders. This is not a rare "in-between scan" issue as described in their help article but a systemic failure of their monitoring system.
  Their Terms of Service explicitly state that the platform aims to provide reliable synchronization with suppliers, which was clearly not upheld in this case.
  2. Failure to Address Specific Evidence
  I provided detailed documentation, including screenshots and timelines, proving:
  Items were listed as "in stock" on AutoDS long after being out of stock on the supplier's platform.
  These discrepancies persisted for days and even weeks, resulting in unfulfillable orders and direct financial losses.
  Despite this, AutoDS has not directly addressed the evidence I presented or taken responsibility for their system's failure. Their response instead deflects responsibility onto "industry standards" and my supposed knowledge of their limitations.
  3. Compensation History
  AutoDS highlights past discounts and goodwill gestures, which I acknowledge. However:
  These discounts were unrelated to the current issue and were provided years ago for entirely separate matters.
  Recent discounts were offered only to retain me as a customer and were not intended as compensation for documented losses caused by their platform's failure.
  AutoDS's claim that they have provided "numerous discounts" as compensation for this specific issue is misleading and does not reflect the reality of my complaint.
  4. Customer Support and Accountability
  Over the past month, I have exchanged nearly 90 emails with AutoDS regarding these issues, only to receive templated, dismissive responses that fail to address my specific concerns. This demonstrates a lack of genuine customer support and accountability.
  5. Help Article and Deflection
  The help article referenced by AutoDS describes occasional discrepancies due to "in-between scan" issues. However, the evidence I provided shows that the discrepancies in my case were far beyond what is described in their article. The ongoing system failures cannot be dismissed as normal operational limitations.
  
  Requested Resolution:
  I am not seeking excessive compensation, only a reasonable resolution for the documented losses caused by AutoDS's failure to deliver the service as advertised. If AutoDS refuses to provide accountability and transparency, I will escalate my complaint to consumer protection agencies and ensure my experience is shared publicly on all relevant platforms.
  I hope AutoDS will reconsider their position and work toward a fair resolution. Transparency and responsibility are key to maintaining customer trust.
  
  
  Sincerely,
  
  ********** *******

  Business Response

  Date: 12/13/2024

  Hi,

  
  We have directly contacted the user and informed them that we have thoroughly reviewed their concerns. AutoDS operates in full accordance with our Terms of Service, which the user agreed to upon utilizing our platform. While we are committed to continuous improvement, we stand by our policies and the decisions made in this case (screenshot attached).

  
  Additionally, we provided the user with clear instructions on how to cancel their account, should they choose to do so. However, the user has continued to remain with us, which we interpret as a show of support for our platform, and we sincerely thank them for this. Of course, we continue to provide them with the same level of support that we extend to all our users.

  
  Thank you for considering our explanation.

  Warm Regards,
  ******
  AutoDS Quality Control Manager

  
  

  Customer Answer

  Date: 12/14/2024

   
  Complaint: 22529494
  
  I am rejecting this response because:
  Dear BBB and AutoDS,
  Thank you for the update. I would like to clarify a few key points that were overlooked or misrepresented in the response provided by AutoDS.
  Violations of Terms of Service (TOS): While AutoDS claims to operate in full accordance with its TOS, the evidence I have submitted clearly demonstrates otherwise. According to their TOS, AutoDS advertises a service with regular monitoring updates (e.g., "multiple times daily"). However, as I have documented and provided in screenshots, their monitoring system failed to reflect accurate stock and pricing information for weeks, leading to significant business losses. This contradicts their claim of providing reliable and frequent monitoring, as promised in their service descriptions.
  Inadequate Support and Template Responses: Despite submitting detailed complaints with documented proof (including timestamps and screenshots), my concerns were met with repeated templated responses that failed to address the core issues. The customer service team avoided directly acknowledging their failure to deliver the promised service quality and instead dismissed valid concerns under the guise of "Terms of Service."
  Removal of Discounts as Retaliation: AutoDS claims that the removal of previously applied discounts was unrelated to my current complaints. However, these discounts were originally applied to retain me as a customernot as compensation for the issues at hand. The sudden decision to revoke these discounts after my ongoing feedback feels retaliatory and unprofessional.
  False Assertion of Continued Support: AutoDS implies that my continued use of their platform indicates satisfaction or "support" for their service. This is inaccurate. My ongoing use was due to necessity while transitioning to an alternative provider. Furthermore, the quality of support I received during this time has been far from satisfactory, with unresolved issues spanning over 90 emails.
  Impact on My Business: The failure of AutoDS to provide accurate monitoring directly caused significant losses to my business, including unfulfilled orders and subsequent damage to my reputation. These are not hypothetical scenarios but verifiable incidents documented through screenshots and timestamps.
  Decision to Transition to Another Platform: I have already informed AutoDS of my decision to leave their platform due to their inability to resolve my concerns and their dismissive attitude toward customer service. Their failure to offer appropriate resolutionchoosing instead to focus on denying compensationhas further reinforced this decision.
  Conclusion: While I appreciate AutoDSs acknowledgment of my concerns, their actions do not align with the principles of good faith or fair business practices. I remain committed to pursuing this matter until it is adequately resolved and will continue to escalate my complaint to relevant consumer protection authorities if necessary.
  Thank you for your attention to this matter.
  
  Sincerely,
  
  ********** *******

• Initial Complaint

  Date:10/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  THEY keep charging my account after they disabled my account. This is criminal behavior. There is no way to cancel my subscription. I've even since deleted the ******* account that it was linked to. I am still being charged money when I have no account using there service, no way to log into the account to cancel the service.

  Business Response

  Date: 10/31/2024

  Hi ***********,

  My name is ****** and I am the Quality Control Manager at AutoDS. 

  After reviewing your AutoDS account under the email **************************************, it appears that you never deleted it or contacted our support team for assistance. Our notification email about your plan and the end of your trial was successfully delivered to you and opened by you but the account was never deleted. As you can see from the screenshot, it was still active in October. The last charge was September 17th with the amount of $26.90 and now your account is inactive due to the decline of your bank for the charge of October. 

  Although you have access to cancel your plan, I took the initiative to cancel it for you, so no future attempt of charge will be made.

  You can contact me at ********************************* should you need further assistance.

  Warm Regards,

  ******, AutoDS Quality Control Manager

• Initial Complaint

  Date:10/08/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a fraudulent website claiming to be a drop-shipper with Tiktok. They steal your money as a "deposit" to fulfill your orders, but do not fully ship the products that you pay for. Beware of this scam website! They are not associated with Tiktok at all, you could actually get your store banned if you use them.

• Initial Complaint

  Date:10/04/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled my trial within the 7 day timeframe after I could not link the account to my social media. The sign-up condition selected stated that I would pay just over $300 a year annually. Yesterday, I was charged over $400 for unspecified services. When applying for a refund, its stated that they would need to keep 15% of the money I was overcharged. I want all my money returned.

• Initial Complaint

  Date:09/11/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/6/24 AutoDS illegally charged $244.70 to my ****** account. I canceled my account with and have asked them to refund me multiple times for their yearly membership that I didnt authorize. They have tried to get to accept the difference of switching to a monthly. Ive told them multiple times again, I want my money refunded, I dont want their service.