Complaints

This profile includes complaints for Healthgrades's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Healthgrades

  1801 California St Ste 900 Denver, CO 80202-2609

  
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  Healthgrades

  1101 Red Ventures Dr Fort Mill, SC 29707-5005

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/15/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A negative review was posted on HealthGrades.com on March 4, 2023. It appears at **************************************. It is titled "An example...".The review reads "______ is a great example...".The conditions (Healthgrades) of reviewing state that it can be removed at any time. I want this review removed.Many attempts to remove the review have been made. The attempts include using the "remove" feature on the site, by "flagging" the review, by email message to the contact form provided on the HealthGrades website, by calling several numbers for Healthgrades found online. The number for Healthgrades customer service that appears on the company's profile with BBB is not in service. There have been several attempts to email Healthgrades to remove the review, and the request number ***** was provided in reply by Healthgrades.com. Email receipt confirmations have been received. All required steps were completed in attempts to remove the review.I can be reached at the email address provided.

  

  Business Response

  Date: 03/20/2023

  Thank you for reaching out to Healthgrades. 

  We have investigated your request and found that the review in question did not meet our editorial guidelines and policies. We have removed the review, and it should reflect on the site in about 24 hours. 

  Please reach out to ********************************** if you have any additional questions or concerns. 

• Initial Complaint

  Date:03/10/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a retired doctor and not working anywhere. I requested Healthgrades to remove my profile many times. Each time they reply with reckless answer. Extreme headstrong replies. They are listing my details at some wrong address that I am not affiliated with it that makes people to defame me.

  

  Business Response

  Date: 03/27/2023

  Hello,

  Your request for removal has been escalated. Please allow up to 2 business days for this change to reflect.
  
  
  Thank you,
  Healthgrades Support

  Customer Answer

  Date: 03/28/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  Sincerely,
  
  ************************* Tadisetti

• Initial Complaint

  Date:03/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a physician and I contacted Healthgrades almost 2 weeks ago on 2/24/23 to complain about a fraudulent and libelous review left about me on their website on 1/25/23. There is no phone number listed anywhere on their website and all phone numbers listed for Healthgrades under public records do not work, so there is no way anyone can call them and discuss anything with a real person. So I was basically stuck using their online complaint form, which I submitted. I even included substantial attachments containing documentation and proof that the review posted about me was made up of 100% lies and fabrications. A week went by with no response, so I sent a follow-up email to their support team on 3/6/23 and again I got no response. In the meantime, the fraudulent review in question remains posted publicly on their website tarnishing my reputation for no reason. I am at my **** end about this and I am considering legal action if this doesnt get resolved soon.

  

  Business Response

  Date: 03/14/2023

  Hello ***************************************,
   
  Thank you for contacting Healthgrades regarding your patient experience survey(s). Per your request, we have opened an examination regarding this.Healthgrades strives to maintain the quality of patient surveys by confirming each patient's email address, along with other best practices, such as restricting the number of surveys a patient can complete within a given time frame and the number of surveys coming from the same location. Healthgrades employs a consistent, reliable process to review for possible fraudulent survey results.
   
   
  Respectfully,
  
  Healthgrades Customer Support

  Customer Answer

  Date: 03/20/2023

   
  Complaint: 19563458
  
  I am rejecting this response because: Healthgrades has not completed their investigation in a timely fashion and yet the inaccurate negative review in question is still publicly posted on their website.
  
  Sincerely,
  
  ***************************************

  

  Business Response

  Date: 03/28/2023

  Thank you for contacting Healthgrades. 

   

  I understand your frustration, however, Healthgrades is a third-party collector of the opinions of the patients and has a response area for the provider to explain their view when a comment is posted. Healthgrades does not mediate differences of opinion.

   

  The Healthgrades guidelines are simply guidelines for patients leaving comments. This link is sent to them when we reject their comment.  The exact business criteria are proprietary; however, acceptance or rejection of a comment is performed at Healthgrades sole discretion.

  We recommend logging-in or signing-in to your Healthgrades account to respond the the comment. If you have any additional questions or concerns, please reach out to **********************************.

• Initial Complaint

  Date:02/24/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Healthgrades allows malicious false abusive reviews and never responds via email or by phone to request removing such misinformation. Patients are allowed to post slanderous abusive false misleading posts with a grudge. Healthgrades does not verify any information before allowing such reviews. A review on 02/02/23 by a poster is making accusations that I treat patients with radiation treatment where as Im a medical oncologist and has no role in it and healthgrades lets it post without any verification. The poster has never met me in person nor has been in my office, continues to make misleading claims about stage, prognosis and yet allowed to post this review. this poster had previously posted the exact review on webmd on 10/28/2022 and 08/16/22 and it was removed after finding it to be false and misleading.

  

  Business Response

  Date: 03/01/2023

  Thank you for contacting Healthgrades.

  You contacted Healthgrades regarding a concern you had about a review received by Healthgrades. As a result of your inquiry, Healthgrades launched an examination into the profile and analyzed all reviews submitted through our website. During our process it was discovered that ( 1 ) comment (opinion) was suppressed during a flagged audit.

  This comment has been removed and is no longer on your profile. The star remains. When a comment is removed because the comment violates our Editorial Policy due to comment content, the star rating remains. The star rating is part of a multiple-choice survey and would still be valid. Our system sends the respondent an email informing them the comment did not meet Healthgrades display criteria and invites them to resubmit a comment that does. Healthgrades is a third-party collector of the personal opinions of patients. The feedback and comments do not represent the opinion of Healthgrades, and we do not mediate differences of opinion.

  Please reach out to ********************************** if you have any further questions or concerns. 

• Initial Complaint

  Date:02/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a physician in ***********. I recently saw a patient referred to my office by a local government agency to evaluate the validity of a patient's worker's compensation claim. Another independent doctor also reviewed the patient's claim. The patient's claim for worker's compensation was not valid. The patient became angry and, out of spite, posted a negative, slanderous evaluation of both doctors on the Healthgrades website. Both posts were placed on the same date. I have repeatedly petitioned Healthgrades by email to contact me so I can provide proof that the patient's claims are false and slanderous. However, Healthgrades will not personally contact me. All I can get from them is an email that the post does not violate their standards.

  

  Business Response

  Date: 03/01/2023

  Tell us why here...Thank you for contacting Healthgrades.
   
  You contacted Healthgrades regarding a concern you had about a review received by Healthgrades. As a result of your inquiry, Healthgrades analyzed all the reviews submitted through our website.
   
  Healthgrades has confirmed the review (comments/opinions) (and corresponding star rating) in question meet Healthgrades criteria for display. Accordingly, our business rules prohibit us from removing this review (comments/opinions) from our site. We remind you that review submissions at healthgrades.com represent the individual opinion of patients and are aggregated for the benefit of consumers.
   
  In the review section, Healthgrades is a third-party collector of the personal opinions of patients. The feedback and comments do not represent the opinion of Healthgrades, and we do not mediate differences of opinion. We do provide an response area for providers to explain their view when there is a comment attached.
   
  How to respond to an individual patient comment information at:
  *******************************************************************************
   
  We encourage you to invite your patients to fill out a review about you so that others have a clearer picture of your practice. Please use the following link  where you can print cards to hand out to patients directing them to your review site.
   
  *************************************************************

  Customer Answer

  Date: 03/01/2023

   
  Complaint: 19458015
  
  I am rejecting this response because: Healthgrades has made no attempt to reach out to me to discuss why I feel a particular post made about me on their platform is false and slanderous.

  All they have done is look at the post and determine that "it meets their criteria for display."  Healthgrades could not care less if the posting about a doctor is valid or if it is false, created out of spite and slanderous.  Healthgrades made no attempt to review the evidence that proves the post made against me is false and made out of spite to negatively affect me in a professional manner.

  I respectfully request that the BBB help me clear up this mess. 

  Thank you, 

  AR

   

   

• Initial Complaint

  Date:02/22/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 16, 2022 I posted a negative review on HealthGrades website at ******************************************************************** I did not have an account at that time with HealthGrades. I have emailed ********************************** multiple times to remove the review I left for ***********************, MD . I have received email confirmation of receipt for some but not all emails I sent. I provided all 3 of the possible emails that I may have used (as condition of the positing) when I wrote the review. Still, it has not been removed. I have even provided my full name and contact information but no one has reached out to me. I flagged the review and it disappeared for a day but then appeared again with no option to flag it any longer. I called 3 numbers available on their website and the BBB website and none work. PLEASE REMOVE the review entitled "Mishap anesthesia. Improperly placed incision". My post is authored as "*** Jul 16, 2022". Even my daughter emailed a request on my behalf to HealthGrades requesting its removal to no avail. I can be reached at ************ or ******************* HealthGrades, please make this right. I left a review on the condition that you would honor your pledge to remove a review if requested by the review's author.

  

  Business Response

  Date: 03/01/2023

  Thank you for contacting Healthgrades. 

  It appears the review in question was removed and resolved on 2/27/2023. If you have any additional questions or concerns, please reach out to **********************************.

   

  Customer Answer

  Date: 03/02/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:02/21/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a behavioral healthcare provider who has my profile published on Healthgrades without my permission. On this unauthorized profile page, toward the beginning of my profile is an advertisement for a large corporation that offers behavioral healthcare. Advertising for a corporation that can usurp my business in the middle of my profile negatively impacts my business. In addition, this corporation has received negative publicity for unscrupulous practices and is being investigated by the government. I believe that putting an advertisement for the corporation in the middle of my profile gives the implication that I am endorsing this corporation and thus also impacts my business negatively. I contacted Healthgrades about this issue and was told that "Advertisements on Healthgrades.com rotate on a regular basis, and we cannot choose which ads display on profiles at any set time." However, no matter what time of day, what browser, or what device I look at my profile, the advertisement for Betterhelp is still the one that is there. I was also told that there is no recourse to remove my profile from Healthgrades. I believe that since my profile is on their website without my permission, I have no recourse to remove my profile, and the advertisement they have on my profile page is harmful to my business, Healthgrades is doing business in a unethical and dishonest manner and should either give me the ability to opt out of their directory or ensure that competing businesses are not advertised on my profile page.Since I am unable to remove my profile due to Healthgrades unscrupulous practices, I believe it is unethical for them to do so.

  

  Business Response

  Date: 03/01/2023

  *******,

   

  Advertising displays are part of every standard profile and not subject to changes. They advertisements are rotated at different cadences and we cannot choose what is displayed on profiles at any given time. We sincerely apologize for the inconvenience that the current company displaying is not a preference. 

   

  Healthgrades provides information on healthcare providers as a free service to consumers, patients and other healthcare professionals.  In its provision of this service, Healthgrades aggregates information from publicly available sources. Because information regarding healthcare providers practices is publicly available and of interest to the general public, Healthgrades business policies prohibit me from removing any licensed and practicing provider from our website. You have an active license and an active NPI number, which unfortunately does not permit Healthgrades from removing your profile. 

   

  Thank you.

  Customer Answer

  Date: 03/01/2023

   
  Complaint: 19443204
  
  I am rejecting this response because:There response is further evidence of their belief that they do not need to be accountable to anyone for anything because the information they are putting in their directory is from the ***** directory. If this were the case, they would not allow us to update our information when they have it incorrect and they would not let us add to our information.
  

  As I explained, they say the advertisements are rotated. However, every time I go to my profile page, no matter what platform or time of day, BetterHelp is the advertisement that is displayed directly at the beginning of my profile. If it actually did rotate and BetterHelp was one out of 20 or 50 ads that showed up it might be different. However, that is not the case. No matter what platform anyone uses or what time of day, if they access my profile on Health Grades, BetterHelp is front and center.
  

  While it says "Advertisement" it looks like part of my profile. So right at the start of my profile is a big red button that says "Find a Therapist". Basically, they are advertising for my competition in my profile and then steering potential clients away from reading my whole profile. The potential client has not even gotten to my experience or the services I offer when they get to this advertisement.

  BetterHelp does not have a very good reputation. Having their advertisement right at the beginning of my profile makes it appear that I am endorsing BetterHelp (which also steers potential clients away). Due to their reputation, being associated with BetterHelp only ***** my business.
  

  On many levels having this advertisement for competition at the beginning of my profile is harmful for my business.

  I would also like to add that In addition, the regular consumer does not access the ***** information to search for a provider. ***** was created as a way for the government to track medical providers. Health Grades is merely usurping their information and making money off of it.
  

  As I have requested, if they do not want to allow me to remove my profile then they need to not advertise for competition on my profile page. I know of at least 20, and I'm confident there are hundreds more, behavioral health providers that feel as I do. If I need to get all of them to send complaint to their BBB then that is what I will do. I am sure Health Grades is not advertising for surgical centers on the profile pages for surgeons, surgeons have money to *** and most therapists do not. There are hundreds of other types of providers where they can advertise for BetterHelp. They do not need to do it on the pages of behavioral health providers.

  Regards,

  *************************
  

• Initial Complaint

  Date:02/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Healthgrades has posted inaccurate information about hospitals I'm affiliated with and what type of physician I am. The only information they got right was my personal phone number, I have ask that my entire profile be removed and have not had any response. As a healthcare provider who interacts with social services I my personal information should not be posted on the internet. Please help me resolve this issue

  

  Business Response

  Date: 03/01/2023

  Hello,

   

  The original request was submitted on February 20, the Healthgrades team responded on February 22 with the following: 

   

  Thank you for contacting Healthgrades. 
   
  We can work with individual providers that have safety concerns due to their specialty and have made steps to remove their data from the web.  Given your concerns, Healthgrades will remove your profile. We encourage you to also remove all personal web sites links and strip your information from publicly available sources like NPI and State Boards.
   
  Please allow up to 2 business weeks for this change to reflect.

   

  The Healthgrades profile has been removed and is no longer active on our site.

   

  If you need additional assistance please contact us. 

   

   

• Initial Complaint

  Date:02/10/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a physician who has been vocal about and lobbying for patients' right to receive physician-lead care. I recently attended an event when I spoke about the topic and some of the participants who did not agree with my views flocked to healthgrades.com to post fraudulent negative reviews disguised as patients. It's shameful that this company allows anyone to anonymously smear a physician's reputation without any verification of a physician-patient relationship. Anyone with internet connection can post fraudulent information about a medical professional without any recourse, and the company does nothing to stop it. This site is used to silence physicians from speaking against heinous acts committed by corporations to compromise patients' safety and lowering the quality of healthcare. Physicians are afraid to speak up on issues that matter to their patients of fear of destroying their reputation by online ghosts.

  

  Business Response

  Date: 02/14/2023

  Thank you for contacting Healthgrades.

  
  Weve conducted an investigation based on your concerns and have removed the reviews that appear to be non-patient responses. This should reflect on the site within ***** hours. Another option we could provide given it appears your being inundated with reviews not based on patient care, would be to temporarily suspend your review functionality. If this is something youd like us to do, please let us know at **********************************.

  
  Thank you,
  Healthgrades Support

  Customer Answer

  Date: 02/15/2023

   
  Complaint: 19382585
  
  I am rejecting this response because: Company did not remove all fraudulent reviews. Originally 5 written and 19 without any comments, all placed in the span of a few days after attending a political event. I currently dont practice and arent associated with any medical facilities. I did contact them on the email provided. As of now there are 2 fraudulent reviews with comments and 19 without. 
  
  
  

  

  Business Response

  Date: 03/02/2023

  Thank you for contacting Healthgrades. 

  After an internal investigation, we have suspended the review functionality on your profile in order to negate any invalid negative comments from occurring. If you have any additional questions or concerns, please reach out to **********************************.

   

   

  Customer Answer

  Date: 03/14/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  EH

• Initial Complaint

  Date:02/08/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have attempted to contact healthgrades several times since January asking them to correct my practice listing and physician profile. They continue to list me as an opotometrist in *******, ** working for a ***********************. I am a Medical Doctor specializing in Mohs Surgery and Dermatology opening a practice in **************, *****. I have also claimed my profile and attempted to edit the profile and their system continues to default my edited information back to an optometrist in ******* working for ***********************. None of this information is correct. The supporting documentation I have provided proves my identity and ownership of my office location. If Healthgrades does not resolve this issue with my profile by either deleting or correcting the issue within 3 business days, they will be sent a letter from my lawyer suing them for damages for continuing to mislead patients regarding my professional title and practice location after good faith attempts have been made to have this information corrected through the only channels they offer. I have done my due diligence to correct this issue and they refuse to contact me by phone and do not respond to costumer service inquires through their contact us links. I have proof of multiple attempts I will be using as evidence. My new primary location Padre Dermatology PLLC ************************************************************************* Phone: ************

  

  Business Response

  Date: 02/17/2023

  Dear Dr. ******************************* understand the information on our site was incorrect and apologize for any inconvenience this may have caused. We have updated your location information and show that your profile has been successfully corrected - *********************************************************************.

  Please let us know if there is any additional assistance we can provide.

  Thank you - Healthgrades Support