Complaints

This profile includes complaints for Healthgrades's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Healthgrades

  1801 California St Ste 900 Denver, CO 80202-2609

  
• 

  Healthgrades

  1101 Red Ventures Dr Fort Mill, SC 29707-5005

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  See attachment as this box limits my Statement and then makes my Statement not my own, but BBB's Statement in essence. I must be allowed to make my own Statement of the current problem so please see the attached Description.

  

  Business Response

  Date: 01/10/2025

  Thank you for contacting Healthgrades via the BBB.

  Currently, the authorization codes are sent via a text message confirmation to a cell phone for security purposes. 
  
  Our team is currently working on a solution for consumers without access to a cell phone. We appreciate your patience.

  Thank you,

  Healthgrades

  
  

  Customer Answer

  Date: 01/15/2025

   
  Complaint: 22730888
  
  I am rejecting this response because: Healthgrades is lying, and that is the reason I reject the Response.

  Healthgrades said the same thing 1 1/2 Years ago...."we are reviewing the matter".

  In addition, the ******************** Respondent from Healthgrades is "hiding" to protect themselves from Accountability and Transparency.  They left a space where there name goes.  They did not give their title or phone number to their desk.  They did these things purposely so as to be hidden and therefore not Accountable.  

  Herein, Healthgrade ******************** is acting Unethically, and dishonestly and has hidden themselves from Accountability as they act Unethically and Dishonestly with the Honest Citizens *** only want to find Doctors *** are Rated Good and will not hurt them.

  In the future, if a Person *** was previously an Accountholder at Healthgrades can no longer access their account and then chooses a wrong Doctor *** hurts them; I do hope their Attorney then adds Healthgrades ******************** as Defendant's in the Complaint filed in the applicable Court of Venue as Contributing Medical Malpractice Agents; I know I would.     It appears that ******************** at Healthgrades (*** will be named as **** and **** ***** in the first fied complaint; their names will be identified and corrected and added in the second amended complaint when defendant's lawyer turns them over)  will only stop with their lies and deceits when they must pay money over/out of pocket for this evil, lies, unethical behavior to gather Cell Phone Numbers for the sole purpose to Market then for profit but continues to lie about claimining "to verify you", and/or the other lie "for security reasons".    They will be Deposet by Plaintiff Counsel and grilled "explain what security reason..etc", "explain Verify them"...in great detail relating it to the daya they supply 

  
  Sincerely,
  
  ******** ******

  Customer Answer

  Date: 01/15/2025

   
  Complaint: 22730888
  
  I am rejecting this response because: Healthgrades is lying, and that is the reason I reject the Response.

  Healthgrades said the same thing 1 1/2 Years ago...."we are reviewing the matter".

  In addition, the ******************** Respondent from Healthgrades is "hiding" to protect themselves from Accountability and Transparency.  They left a space where there name goes.  They did not give their title or phone number to their desk.  They did these things purposely so as to be hidden and therefore not Accountable.  

  Herein, Healthgrade ******************** is acting Unethically, and dishonestly and has hidden themselves from Accountability as they act Unethically and Dishonestly with the Honest Citizens *** only want to find Doctors *** are Rated Good and will not hurt them.

  In the future, if a Person *** was previously an Accountholder at Healthgrades can no longer access their account and then chooses a wrong Doctor *** hurts them; I do hope their Attorney then adds Healthgrades ******************** as Defendant's in the Complaint filed in the applicable Court of Venue as Contributing Medical Malpractice Agents; I know I would.     It appears that ******************** at Healthgrades (*** will be named as **** and **** ***** in the first fied complaint; their names will be identified and corrected and added in the second amended complaint when defendant's lawyer turns them over)  will only stop with their lies and deceits when they must pay money over/out of pocket for this evil, lies, unethical behavior to gather Cell Phone Numbers for the sole purpose to Market then for profit but continues to lie about claimining "to verify you", and/or the other lie "for security reasons".    They will be Deposet by Plaintiff Counsel and grilled "explain what security reason..etc", "explain Verify them"...in great detail relating it to the daya they supply 

  
  Sincerely,
  
  ******** ******

  

  Business Response

  Date: 01/24/2025

  Thank you for contacting Healthgrades via the BBB.

  The multi-factor authentication is a recent security update on our platform. Currently, the authorization codes are sent via a text message confirmation to a cell phone for security purposes. 
  
  Our team is currently working on a solution for consumers without access to a cell phone.

  Thank you,
  Healthgrades

  Customer Answer

  Date: 01/30/2025

   
  Complaint: 22730888
  
  I am rejecting this response because:
  There is no date on when the "team" at Healthgrades will be meeting to discuss and resolve this matter.  Healthgrades did not provide the Minutes of the Meeting of the past that have discussed resolutions; they have not provided the details on their Action Plan to fix the problem.

  Healthgrades gave no information at all to show they are serious about solving the problem, no names of the Respondent, no names of the persons working on the Resolution "Team".   
  Sincerely,
  
  ******** ******

  

  Business Response

  Date: 02/06/2025

  Thank you for contacting Healthgrades via the BBB.

  The authorization codes are sent via a text message confirmation to a cell phone for security purposes. 
  
  Our team is currently working on a solution for consumers without access to a cell phone.

  Thank you,
  Healthgrades
  

  
  

  Customer Answer

  Date: 02/12/2025

   
  Complaint: 22730888
  
  I am rejecting this response because:

  Healthgrades both: "The Team" and "Regards ____________" at Healthgrades,  have been stating they are looking into it for almost 2 Years now.  They are liars.  They won't even supply their names and contact telephone numbers to their desks.  Therefore it is easy to see there is no accountability at Healthgrades.  I would not be surprise if it is discovered by DOGE and **** **** that Healthgrades LLC get millions of U.S. Taxpayer Dollars in ***** the Criminal Organiation that takes U.S. Taxpayer Dollars to fund Trensexual Opertions around the world, to fund Fertilizer and Irrigation in *********** to grow Heroin to sell and fund the Taliban Terrorists Killers, etc.

  Healthgrades LLC seems an evasive company with no transparency but lies.  

  Thank you BBB for attempting to help but Healthgrades LLC is a liar organization with well paid employees on the books that hide from the public and hide from the truth and appear now to be working against the best health and interests of the Public.  

  I will contact you in 1 Year and ask this complaint be reopened so we can confirm that  Healthgrades LLC "The Team, and "Regards___________" , at Healthgrades LLC will say once again "The Team is looking into it".
  
  Sincerely,
  
  ******** ******

• Initial Complaint

  Date:01/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Health grades has allowed a patient to post an untruthful defamatory review about me. This patient was reported to the organization for use of profanity and threats towards staff. Health grades does not allow me to respond to this patient or defend myself as it limits the amount of characters I can use to reply but allows the patient an unlimited amount of characters to allow this person to assassinate my character. I would like this review removed immediately

  

  Business Response

  Date: 01/08/2025

  Thank you for contacting Healthgrades via the BBB.

  We have been in contact with you directly and believe the matter is now resolved to your satisfaction.

  Thank you,

  Healthgrades

  Customer Answer

  Date: 01/09/2025

   
  Complaint: 22782657
  
  I am rejecting this response because: when you ****** my name, the ratings are still reflected under my name and also on a web site named Sharecare.  I do not want any of Healthgrades ratings to be associated with my name or on Sharecare website. Healthgrades allows a disgruntled patient to write a lengthy untruthful review about providers but does not allow a provider enough characters to respond or defend themselves. I will be satisfied when Healthgrades either removes this negative rating associated with my name and it is not reflected in a ****** search of my name. If this company claims that this is not possible, then I want my reviews to be kept as are but given an adequate amount of space to reply to this patient. This is unacceptable 
  
  Sincerely,
  
  **** ***********

  

  Business Response

  Date: 01/21/2025

  Thank you for contacting Healthgrades via BBB.

  The review deactivation has already been processed on your Healthgrades and ShareCare profiles as requested.  Please note: When you use a search engine, such as ******, you are looking at a cache page. You must click on their link to view the actual companies webpage. We have requested that information be updated but Healthgrades has no control over when ****** or any other search engine re-indexes those static pages.

  Thank you,

  Healthgrades

  Customer Answer

  Date: 01/22/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ***********

• Initial Complaint

  Date:01/03/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/7/24 I posted a review as I was disgruntled. I didn't yet have an account with **********************, and so I didn't realize that I wouldn't be able to edit or take down the review. I've since had surgery and am quite please with the results. I want to adjust my review from 11/7/24 for ****** ******, D.O., but they are refusing to assist me, despite several attempts to resolve.

  

  Business Response

  Date: 01/06/2025

  Thank you for contacting Healthgrades via the BBB.

  We have been in contact with you directly and believe the matter is now resolved to your satisfaction.

  Thank you,

  Healthgrades

  Customer Answer

  Date: 01/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ********

• Initial Complaint

  Date:12/30/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As a healthcare provider, I cannot delete my profile on ************************** nor can I create a new profile. ********** has control over my profile directing clients to their website. I do not work for them, never provided any service for them as employee or contractor, and am in practice in a physical location with in-person clients. I have been unable to put my practice information or update my work hours, etc. despite "claiming my profile" and updating certain areas due to Betterhelp maintaining control. I emailed Healthgrades initially on 11/27/24 and this has dragged on for over a month. Healthgrades can either delete my profile or give me control of it ASAP or my next step will be going through a lawyer.

  

  Business Response

  Date: 01/06/2025

  Thank you for contacting Healthgrades via the BBB.

  We have been in contact with you directly and believe the matter is now resolved to your satisfaction.

  Thank you,

  Healthgrades

• Initial Complaint

  Date:12/26/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I posted a review by mistake that I need to delete but the healthgrades website does not work in that a phone verification phone is never sent to me despite my entering the correct number repeatedly. I have emailed healthgrades 3+ times (there is no phone number to contact them) to address this issue but they refuse to respond.

  

  Business Response

  Date: 01/02/2025

  Thank you for contacting Healthgrades via the BBB.

  We have removed your ratings (or reviews if comment included) but please allow 2-3 business days for this to reflect on the website.

  Thank you,

  Healthgrades

  Customer Answer

  Date: 01/08/2025

   
  Complaint: 22731448
  
  I am rejecting this response because:
  

  I still dont have access to my account.

  
  Sincerely,
  
  *** *****

  

  Business Response

  Date: 01/21/2025

  Thank you for contacting Healthgrades via BBB.

  Some *********** may not be supported by some carriers, SMS messages may be filtered out or blocked by spam, or the phone receiving the *** may have device or app compatibility issues. We recommend checking with your mobile carrier to determine if there are device incompatibility issues. 

  Thank you,

  Healthgrades

  Customer Answer

  Date: 01/22/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** *****

• Initial Complaint

  Date:12/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  HealthGrades is 3rd party website which posts public profiles regarding physicians without their consent, authorization, or ability to opt out. They also reportedly receive reviews from patients regarding physicians, however they have no verification process that the person submitting the review actually saw that physician or actual proof that it is a real review from a patient. When asked nicely to remove the information and profile from the website, an automated response is generated which attempts to force the physician to comply with their website, make an account, and participate in their fraudulent website. They essentially force you to participate in their website in order to correct their false information about you. This practice is dangerous on many levels. It can inhibit patient care to a point where their false information may lead patients in another direction. I suspect their website directly results in confusion and indecision for patients and hurts their health. It violates the physicians right to privacy and autonomy regarding information published about them. Much of the information on their website is outdated or false and they force the physician to make an account to fix it. The false reviews are also damaging to physician reputation and patient care. At best, these reviews can be submitted by anyone and are not necessarily verified patients. I suspect that the website submits these negative reviews themselves to force physicians to direct patients to their website and increase traffic in order to ****** good reviews from the vast majority of their patients. This review process should only take place through the institution which is fairly able to ensure all patients of a physician are allowed the offer to review the doctor.

  

  Business Response

  Date: 01/02/2025

  Thank you for contacting Healthgrades via the BBB.

  As we responded to you previously, Healthgrades provides information on healthcare providers as a free service to consumers, patients,and other healthcare professionals. As a practicing provider, and the published information regarding your practice is publicly available and of interest to the public, Healthgrades will continue to publish this information on our website.

  You may update this by claiming your free profile in the Healthgrades portal or send us the correct information and we would be happy to make the updates on your behalf. 

  Healthgrades is a third-party collector of the personal opinions of patients. The feedback and comments do not represent the opinion of Healthgrades, and we do not mediate differences of opinion.

  Thank you,

  Healthgrades

  Customer Answer

  Date: 01/04/2025

   
  Complaint: 22724273
  
  I am rejecting this response because: this company creates a profile under my name with inaccurate contact information without consent or authorization from me. This is a violation of privacy and professionalism on their part. They use inaccurate contact information. In order to correct this, they require that I claim the profile on their site through coercion, which I do not wish to do. This is a danger to consumers and patients because it creates a false and inaccurate method of communication and lead to confusion for patients. The reviews on their website have no way of being verified patients and have no method of contributing to open communication for patient satisfaction and process improvement within the authorized organization. This website is a danger to the public. I simply want my falsely created profile to be removed from their website, which, I have politely requested multiple times, only to be coerced to claim the profile they falsely created. They do this to coerce physician to direct traffic to their website and is an outright fraudulent practice. 

  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:12/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I stated my case with Healthgrades using the best description of words possible based on my experience with a dentist who explained that they would and could help me regarding my dental concerns. It did not turn out that way. They did not follow through as agreed. I am very disappointed of such a poor service. They did however make themselves available 'front and center' when it was time for another payment to be made. Healthgrades has rejected my explanation twice because of the content of my writing not being described with candy canes and roses so that they (Healthgrades) can benefit from getting a positive response from the medical profession who my complaint is directed towards. I edited my writing twice at the suggestion of Healthgrades. Yet, it was rejected a third time based on the mere fact that such a writing did not comform to 'their' wishes and for their benefit. What I have expressed is 'fair and square' with no sour notes in between other than what has transpired. My writing is a 'matter of fact!' Healthgrades however does not favor it because it doesn't favor the 'actual' tone that they are trying to project - to benefit them within the medical profession. Healthgrades will only approve and allow a personal experience to pass through if the content of the writing is expressed in a manner and form that they approve of -regardless of the patients experience. In other words, they are treating me unfairly because of their discriminating and conflicting differences. Shame on Healthgrades for being such a bias identity. They are off base and not in the arena of being the neutral 'third party identity' that they are selling off to the public. Instead, Healthgrades is engaging in discrimination by going against the genuine experience of the writer / patient regarding what has occurred between the medical facilitator and the patient. Shame on Healthgrades for revealing their biased colors and playing favoritism!!!

  

  Business Response

  Date: 01/02/2025

  Thank you for contacting Healthgrades via the BBB.

  As we have responded to you previously, the comment did not meet Healthgrades display criteria and was rejected.

  The Patient Experience Survey is intended to review the quality of the provider care. Please refer to the Editorial Policy on ************************** to review the guidelines.

  Thank you,

  Healthgrades

  Customer Answer

  Date: 01/21/2025

  Thank you ******* for replying back. This is Mr. *** *****. I did see the acknowledgment from Healthgrades. As they suggested, I sent my positive feedback (comment, complaint) out to them once again and once again it was returned. My writing is respectful and diplomatic. It is a normal writing giving my unsatisfied experience with a doctor.  I went through the changes four times now. I need to file a complaint from BBB. 
  
  I would like my case with the BBB re-opened again - that is if it was closed. I want to follow through until this is fully addressed. It may be fair for me to say that Healthgrades is taking this a bit too ******.
  
  Sincerely,
  
  Mr. *****
  

  
  

  

  Business Response

  Date: 01/21/2025

  Thank you for contacting Healthgrades via the BBB.

  As we have responded to you previously, the comment did not meet Healthgrades display criteria and was rejected.

  The Patient Experience Survey is intended to review the quality of the provider care. Please refer to the Editorial Policy on ************************** to review the guidelines.

  Thank you,
  Healthgrades

  Customer Answer

  Date: 01/21/2025

   
  Complaint: 22722507
  
  I am rejecting this response because:
  
  Sincerely,
  
  *** *****

  Complaint Details
  I stated my case with Healthgrades using the best description of words possible based on my experience with a dentist who explained that they would and could help me regarding my dental concerns. It did not turn out that way. They did not follow through as agreed. I am very disappointed of such a poor service. They did however make themselves available 'front and center' when it was time for another payment to be made. Healthgrades has rejected my explanation twice because of the content of my writing not being described with candy canes and roses so that they (Healthgrades) can benefit from getting a positive response from the medical profession who my complaint is directed towards. I edited my writing twice at the suggestion of Healthgrades. Yet, it was rejected a third time based on the mere fact that such a writing did not comform to 'their' wishes and for their benefit. What I have expressed is 'fair and square' with no sour notes in between other than what has transpired. My writing is a 'matter of fact!' Healthgrades however does not favor it because it doesn't favor the 'actual' tone that they are trying to project - to benefit them within the medical profession. Healthgrades will only approve and allow a personal experience to pass through if the content of the writing is expressed in a manner and form that they approve of -regardless of the patients experience. In other words, they are treating me unfairly because of their discriminating and conflicting differences. Shame on Healthgrades for being such a bias identity. They are off base and not in the arena of being the neutral 'third party identity' that they are selling off to the public. Instead, Healthgrades is engaging in discrimination by going against the genuine experience of the writer / patient regarding what has occurred between the medical facilitator and the patient. Shame on Healthgrades for revealing their biased colors and playing favoritism!!!
  Desired Outcome/Settlement
  Desired Settlement: Other (requires explanation) Delivery
  Message to the Consumer on Monday, December 23, 2024
  *** *****
  303 ******* **
  ********, AL, 35634
  
  
  Dear *** *****:
  
  Thank you for contacting Better Business Bureau. This message is in regard to your complaint submitted on 12/23/2024 against Healthgrades.  Your complaint was assigned ID ********.
  
  Your complaint has been sent to the business for their response.  Once they have responded to BBB, we will contact you again.  In the meantime, if the complaint becomes resolved please inform us in writing. Please remember that copies of your future correspondence will be sent to the company as well. 
  
  BBB offers an AI e-newsletter called SmartBuyer that delivers news, tips and insights for becoming a smarter and safer shopper. If you are interested in receiving these updates, please click HERE to subscribe. 
  
  Sincerely,
  
  ******* P 
  Resolutions Consultant
  
  
  ********************************************************************
  
  Message to the Consumer on Thursday, January 2, 2025
  *** *****
  303 ******* **
  ********,AL 35634
  
  
  Dear *** *****,
  
  This message is in regard to your complaint submitted on 12/23/2024 against Healthgrades.  Your complaint was assigned ID ********.
  
  BBB has received a message from the business regarding your complaint. Please review this information below and respond within 7 calendar days as to whether it is acceptable or not. All responses will be forwarded to the business for their review.
  
  
  Next steps if the response is acceptable:
  
  Please submit your response within 7 calendar days to avoid closure of the complaint as assumed answered.
  If it requires more than 7 days to complete, the case will be closed assuming the business will follow through.
  When the resolution is completed or if the business fails to complete it, please send us the update by email at 
  ******************************************************************** with your case ID number ******** to update the status of your case.
  
  Please note: THE TEXT OF YOUR RESPONSE MAY BE PUBLICLY POSTED ON BBB'S WEBSITE. PLEASE DO NOT INCLUDE ANY PERSONALLY IDENTIFIABLE INFORMATION IN YOUR RESPONSE. By submitting your complaint, you are representing that it is a truthful account of your experience with the business. BBB may edit your response to remove personally identifiable information and inappropriate language.
  
  
  Sincerely,
  
  ******* P
  Resolutions Consultant
  
  
  ********************************************************************
  
  MESSAGE FROM BUSINESS:
  
  
  Thank you for contacting Healthgrades via the BBB.
  As we have responded to you previously, the comment did not meet Healthgrades display criteria and was rejected.
  The Patient Experience Survey is intended to review the quality of the provider care. Please refer to the Editorial Policy on ************************** to review the guidelines.
  Thank you,
  Healthgrades
  
  Message to the Consumer on Thursday, January 9, 2025
  *** *****
  303 ******* **
  ********,AL 35634
  
  
  Dear *** *****:
  
  This message is in regard to your complaint submitted on 12/23/2024 against Healthgrades. 
  
  We have not received a response to confirm whether your complaint has been resolved. Therefore, the complaint has been closed and will appear in the company's BBB Business Profile as: Answered - BBB has not heard back from the consumer as to their satisfaction with the business's response.
  
  
  
  Please know, BBB is always available to discuss your case and to review additional information.
  
  
  If this outcome is incorrect, please consider the following options:
  If you are still waiting for the resolution to be completed: Please update us when it is completed so that we can update the case outcome at that time to Resolved.
  If the business fails to follow through on the resolution: Please contact us so that we can re-open the case and follow up with the business.
  If you missed the 7-day window to respond, but you would still like to respond and proceed with the complaint process: Please email your response.
  Please email me at 
  ******************************************************************** with your case ID number ******** to update the status of your case.
  
  Sincerely,
  
  ******* P
  Resolutions Consultant
  
  
  ********************************************************************
  
  BBB would love to hear about your experience with our service. Please click here to tell us how we did.
  
  
  MESSAGE FROM BUSINESS:
  
  
  Thank you for contacting Healthgrades via the BBB.
  As we have responded to you previously, the comment did not meet Healthgrades display criteria and was rejected.
  The Patient Experience Survey is intended to review the quality of the provider care. Please refer to the Editorial Policy on ************************** to review the guidelines.
  Thank you,
  Healthgrades
  
  Message to the BBB on Tuesday, January 21, 2025
  Thank you ******* for replying back. This is Mr. *** *****. I did see the acknowledgment from Healthgrades. As they suggested, I sent my positive feedback (comment, complaint) out to them once again and once again it was returned. My writing is respectful and diplomatic. It is a normal writing giving my unsatisfied experience with a doctor.  I went through the changes four times now. I need to file a complaint from BBB. 
  
  I would like my case with the BBB re-opened again - that is if it was closed. I want to follow through until this is fully addressed. It may be fair for me to say that Healthgrades is taking this a bit too ******.

  Mr. *****

  
  
  

  Customer Answer

  Date: 01/24/2025

  Dear *******: 
  
  Thank you for following through. 
  
  Below is the written document that I have earnestly attempted to send over to the dentist who failed me with my overall dental work.  I've strived to post it through Healthgrades. I ask you the following please: 1.) "do you see anything unusual about the way I expressed myself with my communication below? 2.,) Do you see anything out of the ordinary? 3.)  Do you read anything that is disrespectful?" I would have to say absolutely not to all three. What I have written below is 'matter of fact" based on my experience which was truly uncomfortable and unsatisfactory with respect to the dental work performed by the dentist named within. She clearly misled me and she didn't follow through with her word. She informed me two different times by saying the following: "if it isn't right we will make it right." Well, it wasn't right and she failed to not make it right. 
  
  If Healthgrades does not stand by with who they are portraying to be to the public than they too are deceiving the public. Healthgrades is interfering with my First Amendment rights. There is nothing out of place with my complaint below other than Healthgrades not in alignment with it -  and for possible hidden reasons on their behalf. Perhaps Healthgrades is being paid a commission from doctors and dentist and such... if they succeed with implementing their stronghold tactics against the public to provide only positive statements about their experiences with merchants who failed them. 
  
  Can you also please forward this here what I am writing to you also over to Healthgrades as well as what you read below. If Healthgrades once again fails to forward my respectable written self-expression of what I experienced with the named dentist than this would make it their fifth time - which will clearly reveal their true colors.
  
  Thank you ******* for your service with the Better Business Bureau.
  
  Mr. *****

  ______________________________
  
  The following is my opinion based off of several appointments with Dr. ******* *******. Due to my experience with her it is imperative that any new patient seeking dentistry to fully screen ******* ******* before putting any trust in her regarding her lack of professional skills in dentistry. ******* ******* mislead me. She did not stand by her word regarding the quality of dentistry she promised to deliver to me. Because of her unfavorable treatment toward me as a patient in regards to my dental case, I found her to be not genuine and irresponsible. She needs to be questioned by the ********************. I've recently experienced 'another' defaulted crown that ******* ******* incorrectly set into position. ******* ******* informed me twice by saying: "if my dental program isn't right, we'll make it right." Well, it wasn't right and she failed to follow through to make it right. She deceived me and she knows it. I Mr. ***** attest that the above is true and correct and is my unsatisfied experience with Dr. ******* *******. Shame on her.
  

  
  

  
  

• Initial Complaint

  Date:12/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Healthgrades allow the degredation of a professional reputation from people who was not in direct care of the provider.For example they allow family members to complain. Yet not allow the provider to explain that family member was neglectful to patient under provider care. And when provider confronted them they got mad and went on Healthgrades for revenge rather than report facts. Healthgrades should have options for those being accused to reply to wrongful accusations.

  

  Business Response

  Date: 12/09/2024

  Thank you for contacting Healthgrades via the BBB.

  The purpose of the patient experience review is for consumers/patients to express their opinion through a multiple choice format and now an optional comment area as well. How a consumer rates his/her experience with the provider and/or the providers office staff is a matter of opinion. Ultimately other consumers/patients, who view these ratings, draw their own conclusions and decide on whether or not they will rely upon that information.

  Healthgrades is a third-party collector of the personal opinion of patients. The feedback and comments do not represent the opinion of Healthgrades, and we do not mediate differences of opinions. As your provider profile does not contain any patient reviews, please reach out to our Customer Support team to discuss any specific reviews.

  Thank you,

  Healthgrades
  
  

   

• Initial Complaint

  Date:12/03/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **************************************************************************************************************** **** *******, LCSW-R, ACSW, BCD - RETIRED ******************************** Retired and office closed for 9+ years. Kindly remove inaccurate, outdated listing from online directory and internal database, Thank you for your consideration.

  

  Business Response

  Date: 12/05/2024

  Hello,

  Thank you for contacting Healthgrades via the BBB.

  We have been in contact with you directly and believe the matter is now resolved to your satisfaction.

  Thank you,

  Healthgrades

  Customer Answer

  Date: 12/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *******

  Customer Answer

  Date: 12/18/2024

  **************************************************************************************************************** Retired and office closed 9+ years ago. Kindly remove outdated and inaccurate listing from online directory and internal database. Kindly do not redistribute this inaccurate information to third parties, such as Sharecare. Thank you for your consideration. **** *******, LCSW-R, ACSW, BCD - RETIRED *********, ** 11944
  

  
  

  Removal of outdated, inaccurate information from online directory.
  

  
  

  
  

  

  Business Response

  Date: 01/02/2025

  Thank you for contacting Healthgrades via the BBB.

  We have been in contact with you directly and believe the matter is now resolved to your satisfaction.

  Thank you,

  Healthgrades

  Customer Answer

  Date: 02/11/2025

  Regrettably, the outdated, inaccurate Healthgrades listing has reappeared after being temporarily removed:
  ****************************************************************************************************************
  
  I therefore respectfully request that my complaint be reopened and that BBB again follow up with Healthgrades to request the PERMANENT removal of this outdated, inaccurate online listing. 
  

  
  

  

  Business Response

  Date: 02/18/2025

  Thank you for contacting Healthgrades via BBB.

  The link provided is no longer active on Healthgrades. If you have a saved webpage/link, please delete your cookies and refresh your cache.

  When you use a search engine, such as ******* you are looking at a cached page. You must click on their link to view the actual company's webpage. We have requested that information be updated but Healthgrades has no control over when ****** or any other search engine re-indexes those static pages.

  Thank you,

  Healthgrades

  Customer Answer

  Date: 02/19/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:11/18/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have no way of verifying the patients who left reviews to corroborate their claims from this website due to *****. Furthermore, there is falsified/misleading information, such as, I'm the head of a department and I practice regular therapy, even though my job title was to manage psychiatric medication treatment during my tenure at ****** and ************************- I never been the head of any department. The negative reviews are slanderous and unfair since I do NOT have a way of actually verifying the patient, the encounter and actual services rendered. This has become problematic to my current practice for my psychiatric patients who are inquiring about these reviews, to which I have no way of accurately responding, other than saying these are falsified/unverified. I did not receive any of these reviews through a formal complaint to verify their legitimacy so that they can be addressed in a HIPPA compliant manner. This can affect psychiatric care were building rapport and trust are paramount when helping the psychiatrically vulnerable. Concerned,-Dr. ********* **********, DO

  

  Business Response

  Date: 11/19/2024

  Thank you for contacting Healthgrades via the BBB,
  
  In response to your request, we have deactivated the review function, please allow 2-3 business days for this change to reflect. It will allow the display of your profile, but any option of reviews and previous review data will be suppressed as well.
  

  Thank you,

  Healthgrades

  
  

  Customer Answer

  Date: 11/26/2024

  The issue has been resolved to my satisfaction.   
  Thank you kindly. 
  -********* **********, DO