Complaints

This profile includes complaints for Healthgrades's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Healthgrades

  1801 California St Ste 900 Denver, CO 80202-2609

  
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  Healthgrades

  1101 Red Ventures Dr Fort Mill, SC 29707-5005

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/22/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There is a review of me that is not from a patient and I would like it removed. Its from a disgruntled person on ******** who I had to block and have administrator remove from a group page. He also used the word c********* by using the first letter of each word in his total of his review

  

  Business Response

  Date: 07/23/2024

  *********************************,
   
  Thank you for contacting Healthgrades.
   
  You contacted Healthgrades regarding a concern you had about a review received by Healthgrades. As a result of your inquiry, Healthgrades launched an examination into the provider profile and analyzed all reviews submitted through our website.
   
  During our process it was discovered that ( 1 ) (comment/opinion) (and corresponding star rating) that did not meet Healthgrades business criteria and will be suppressed. This will process in ***** business hours.
   
  In the review section Healthgrades is a third-party collector of the personal opinions of patients. The feedback and comments do not represent the opinion of Healthgrades, and we do not mediate differences of opinion. We do provide an response area for providers to explain their view when there is a comment attached.
   
  How to respond to an individual patient comment information at:
  *******************************************************************************
   
  We also encourage you to invite your patients to fill out a survey about you so that others have a clearer picture of your practice.   Please use the following link  where you can print cards to hand out to patients directing them to your review site.
   
  *************************************************************
   
  Respectfully,

  Healthgrades

  Customer Answer

  Date: 07/28/2024

   
  Complaint: 22027903
  
  I am rejecting this response because:

   I have looked at my reviews on your website and the fake review from a non-patient that gave me 1 star with a bad review is still listed. The lack of quality control on this website borders on incompetence and malpractice. If the review is not removed immediately I have no recourse to pursue except for legal action against your company. Your company is doing a huge disservice to competent and caring healthcare professionals.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:07/08/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This website has outdated information and is postsing my personal phone number on a business site. Ideally, I would like the listing removed. At a minimum, I want my phone number removed. No, it is not my responsiblity to sign onto your website and change information. The information was originally scraped from the *** but the *** was updated and the current phone number is incorrect and displaying my personal line which is not HIPAA compliant or appropriate for persons to contact who may be in distress. If a company is going to scrape information without regard for providers or the welfare of persons stumbling onto this informaiton then please take on a modicum of responsibliity and scrape it more regularly. Summary: remove listing or update inaccurate and potentially harmful information.********************************************************************

  

  Business Response

  Date: 07/11/2024

  Hello,

  The phone information has been updated and is displaying on Healthgrades.com. 

  The address and phone data that we were previously displaying was obtained from CMS as a publicly available data source.  Specifically, the data comes from the  NPI system (National Plan & Provider Enumerator System) which became mandatory for providers in 2008.  We urge you to contact NPI *************) and update this information at the source.  Failure to do so will result in this inaccurate data coming back to HealthGrades on a future data load. Also, NPI disseminates to many other companies besides HealthGrades.

  Healthgrades provides information on healthcare providers as a free service to consumers, patients, and other healthcare professionals. In its provision of this service, Healthgrades aggregates information related to provider practices from publicly available sources. While we collect information that is in the public domain for licensed healthcare providers, many elect to manage their own profiles and update them with their current information. Because you are a practicing provider, and the published information regarding your practice is publicly available and of interest to the general public, Healthgrades will continue to publish this information on our website.
  
  Claim your profile here: *******************************************************

  Thank you,

  Healthgrades

  Customer Answer

  Date: 07/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  ADDITIONAL COMMENT: As I noted that the *** was not the issue in my original complaint, the writer decided to refer me back to the **** Please note that the *** is also updated and not the issue. These changes were made years ago and the failure to update this information is an ethical problem at best and a potential life-threatening hazard if a sucidal client is misdirected when reaching out for help. As i stated in my original complaint, if the intention of these websites is to help the public it needs to be done more responsibly. As I see this complaint echoed by other practitioners against multiple websites with these bot-scraping sites I urge you to do better. 

  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:07/01/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Health Grades continues to support and list unlicensed clinics and their providers. This is a liability for all consumers/ patients. This business is not licensed by the city, state or county to perform services at its location ******************************************************************* ( Retro Analysis). City and other government agencies have cited for violations, the residential home is in foreclosure and the corporation has been suspended by the state. This business needs to be removed from the site and discontinue referrals to this business. **************************************************************************************************************

  

  Business Response

  Date: 07/08/2024

  Hello,
  

  
  Practice pages are a combination of all the provider data for physicians associated with this practice. The information displayed as the Practice Name is a distillation of all the providers data combined. Practice pages exist but cannot be claimed or managed independently.

  However, the link provided is not affiliated with any providers and is showing the address *******************************, and does not reflect the Brockton Ave address referenced in your message. 

  
  Please contact us with any additional questions.
  
  Thank you,
  Healthgrades

• Initial Complaint

  Date:06/27/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have requested Healthgrades.com to remove my practice profile as updated in publicly-available, government maintained profile and also for privacy concerns. Company has refused, despite evidence presented.

  

  Business Response

  Date: 07/05/2024

  Hello,
   
  Healthgrades provides information on healthcare providers as a free service to consumers, patients, and other healthcare professionals. In its provision of this service, Healthgrades aggregates information related to provider practices from publicly available sources. While we collect information that is in the public domain for licensed healthcare providers, many elect to manage their own profiles and update them with their current information. As you are a practicing provider, and the published information regarding your practice is publicly available and of interest to the general public, Healthgrades will continue to publish this information on our website.
   
  When your *** number is inactivated, we can continue processing your request; you can contact the *** Registry *************) and update this information at the source. 
   
  If your removal request was prompted by incorrect information on your profile, you may update this by creating a username and managing your profile in the Healthgrades portal or send us the correct information at ***************************** and our team would be happy to make the updates on your behalf.
   
   Claim your profile here: *******************************************************
   
  If you have additional questions or need further assistance, please let us know.
   
   
  Thank you, 

  Healthgrades

  Customer Answer

  Date: 07/05/2024

   
  Complaint: 21911580
  
  I am rejecting this response because:
  the published information by Healthgrades is not in fact up to date and is a disservice to the public.
  Sincerely,
  
  *****************

• Initial Complaint

  Date:06/15/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There are 3 misleading reviews from 2 patients in my Healthgrades reviews. I pointed them out to Healthgrades via their online process but they failed to respond. I then asked again with a request and documentation sent via **** in June of 2023 but that was also ignored.See the attached letter I sent them last year. In summary, one disgruntled patient ("Kayer") submitted 2 separate negative reviews, and ***************************** gave me only one star even though her glowing comments indicate she has been very happy with **** want Healthgrades to remove the negative reviews submitted by "Kayer" who unfairly submitted multiple reviews, and check with ***************************** to see if she meant to give me a higher star rating.I waited a year to submit this complaint to give Healthgrades adequate time to address my concerns, which they have not done.

  

  Business Response

  Date: 06/17/2024

  ***********************,
   
  Thank you for contacting Healthgrades.
   
  You contacted Healthgrades regarding a concern you had about a review received by Healthgrades. As a result of your inquiry, Healthgrades launched an examination into the provider profile and analyzed all reviews submitted through our website.
   
  During our process it was discovered that ( 2  ) (comment/opinion) (and corresponding star rating) that did not meet Healthgrades business criteria and will be suppressed. This will process in ***** business hours.
   
  In the review section Healthgrades is a third-party collector of the personal opinions of patients. The feedback and comments do not represent the opinion of Healthgrades, and we do not mediate differences of opinion. We do provide an response area for providers to explain their view when there is a comment attached.

  Our site will allow the other patient to enter a new survey, which will overwrite a previous review, keeping only the most recent review. Our system is designed for 1 review per patient per provider. Healthgrades does not edit reviews or contact anyone who has submitted a review. Healthgrades reviews are anonymous and patients' participation is the review is strictly confidential.  
   
  How to respond to an individual patient comment information at:
  *******************************************************************************
   
  We also encourage you to invite your patients to fill out a survey about you so that others have a clearer picture of your practice.   Please use the following link  where you can print cards to hand out to patients directing them to your review site.

  *************************************************************

  Please contact ***************************** for additional assistance. 
   
  Respectfully,

  Healthgrades

  Customer Answer

  Date: 06/17/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:06/09/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ************************* and Healthgrades has created a profile about me that has the following errors: 1) it lists me as working with the wrong agency, address, and phone number, and 2) it lists has the wrong credential of LICDC, which involves a drug and alcohol license, whereas I practice under LPCC-S, which is a counseling license. The second issue is especially problematic since one cannot do mental health counseling with an LICDC license. I have contacted ********************** several times, and the organization has refused to change this information, and instead has demanded that I claim the profile and change it myself. However, I think I am appropriate in requesting that they remove or change my profile, since I have no desire to be a part of Healthgrades.In addition, there is a false one-star review that was left on the website dated 2/28/24, which has incorrect information insofar as I was not working at the practice listed at that point in time. In addition, the information contained in the profile is incorrect insofar as the content of the review was not created by an actual client. Further, it tells prospective patients to watch EMDR bilateral videos on ******** which is contraindicated with EMDR, since exposure to bilateral beats can cause and epileptic seizure in people with epilepsy and can cause worsening depression and suicidal ideation without a trained therapist.I would like the following: 1) remove the profile or correct the errors, and 2) remove the false review and 1 star.

  

  Business Response

  Date: 06/10/2024

  Hello,

  Healthgrades provides information on healthcare providers as a free service to consumers, patients, and other healthcare professionals. In its provision of this service, Healthgrades aggregates information related to provider practices from publicly available sources. While we collect information that is in the public domain for licensed healthcare providers, many elect to manage their own profiles and update them with their current information. Because you are a practicing provider, and the published information regarding your practice is publicly available and of interest to the general public, Healthgrades will continue to publish this information on our website.
  

  The address and degree information that we currently have on file for your was obtained from CMS as a publicly available data source. Specifically the data comes from the *** system which became mandatory for providers in 2008. We urge you to contact *** *************) and update this information at the source. 
   
  Healthgrades offers you the option to update incorrect data by creating a username and managing your profile in the Healthgrades portal, or please send us the correct information and we would be happy to make the updates on your behalf. Claim your profile here: ******************************************************* or email the correct data to *****************************. 
    
  You also inquired regarding a concern you had about a review received by Healthgrades.
   
  Healthgrades has confirmed the review (comment/opinion) (and corresponding star rating) in question meets Healthgrades criteria for display. The review submissions at healthgrades.com represent the individual opinion of patients and are aggregated for the benefit of consumers.
   
  In the review section, Healthgrades is a third-party collector of the personal opinions of patients. The feedback and comments do not represent the opinion of Healthgrades, and we do not mediate differences of opinion. We do provide an response area for providers to explain their view when there is a comment attached.
   
  We recommend you deactivate your review section. This is not a normal option yet in your case due to your specialty's ethical responsibilities and constraints for behavioral health it is permitted. It will allow the display of your profile it just takes away any option of reviews and of course all previous review data would be gone as well.
   
  Please contact ***************************** if you want to proceed with this option.

  Thank you,

  Healthgrades

  Customer Answer

  Date: 06/15/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:06/06/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  An anonymous individual recently posted a negative review about my service, the first time anyone has done so. The reviewer claimed to be a mental health professional, accusing me of being "unprofessional on many levels" & stated that I do "not know what I am doing", all without citing examples of said unprofessional behavior, outside of ***** comments that illustrated a personal dislike towards me, further undermining their dubious claim that they are a behavioral health professional; a real BH professional would make a complaint to my licensing board, rather than post a negative review on a review website. Such a review is slanderous/libelous, as the person isn't giving a review of my services so much as the reviewer is giving a review of their personal feelings towards me. I am a behavioral health consultant & do not meet with patients on an ongoing basis. Clearly, the reviewer did not agree with my consultation, which is fair enough, but I have NEVER been disrespectful or unprofessional with my patients; furthermore, I graduated summa c** laude, phi beta kappa from ******* undergrad & with a 3.9 from grad school and have been in supervisory roles for over eight years, so I must know a little something about my profession. I attempted to reach out to Healthgrades to address the issue, but just trying to find a number or an email to reach a point of contact was impossible to find, forcing me to create a professional account with them in order to report my concerns about the review. Once my account was setup, I flagged the ************* them a complaint regarding the libelous nature of the review; the review disappeared for a few days & today I found out that it has reappeared, with no response or reply as to what they did or how they came to their decision to repost the advertisement. I read that part of Healthgrades's policy for reviews is that they will not post reviews that are libelous; based on the feedback I received from a legal consultant, it is.

  

  Business Response

  Date: 06/10/2024

  *****************************,
   
  Thank you for contacting Healthgrades.
   
  Healthgrades appreciates your patience during these research process that you have requested.
   
  In response to your request, we have started the process to deactivate the review function. This is not a normal option but in your case due to your specialties' ethical responsibilities and constraints it is permitted. It will allow the display of your profile it just takes away any option of reviews and of course all previous review data would be suppressed as well. It should update on Healthgrades website in 2 to 3 business days. Share Care should update a few days later.
   
  Healthgrades provides information on healthcare providers as a free service to consumers, patients and other healthcare professionals. In its provision of this service, Healthgrades aggregates information from publicly available sources. While we collect information that is in the public domain for licensed healthcare providers, many elect to manage their own profiles and update them with their current information.
   
  Because information regarding healthcare providers practices is publicly available and of interest to the general public, Healthgrades business policies prohibit me from removing any licensed provider from our website.
   
  Please note, when you use a search engine, such as ******* you are looking at a cache page. You must click on their link to view the actual companies webpage. We have requested that information be updated but Healthgrades has no control over when ****** or any other search engine re-indexes those static pages.  Sometimes they do this in a timely manner (a week) and sometimes it can take them up to a month.
   
  Respectfully,
  Healthgrades

  Customer Answer

  Date: 06/10/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:06/06/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  An anonymous individual recently posted a negative review about my service, the first time anyone has done so. The reviewer claimed to be a mental health professional, accusing me of being "unprofessional on many levels" & stated that I do "not know what I am doing", all without citing examples of said unprofessional behavior, outside of ***** comments that illustrated a personal dislike towards me, further undermining their dubious claim that they are a behavioral health professional; a real BH professional would make a complaint to my licensing board, rather than post a negative review on a review website. Such a review is slanderous/libelous, as the person isn't giving a review of my services so much as the reviewer is giving a review of their personal feelings towards me. I am a behavioral health consultant & do not meet with patients on an ongoing basis. Clearly, the reviewer did not agree with my consultation, which is fair enough, but I have NEVER been disrespectful or unprofessional with my patients; furthermore, I graduated summa c** laude, phi beta kappa from ******* undergrad & with a 3.9 from grad school and have been in supervisory roles for over eight years, so I must know a little something about my profession. I attempted to reach out to Healthgrades to address the issue, but just trying to find a number or an email to reach a point of contact was impossible to find, forcing me to create a professional account with them in order to report my concerns about the review. Once my account was setup, I flagged the ************* them a complaint regarding the libelous nature of the review; the review disappeared for a few days & today I found out that it has reappeared, with no response or reply as to what they did or how they came to their decision to repost the advertisement. I read that part of their policy for reviews is that will post reviews that are libelous; based on the feedback I received from a legal consultation, it is.

  

  Business Response

  Date: 06/10/2024

  *****************************,
   
  Thank you for contacting Healthgrades.
   
  Healthgrades appreciates your patience during these research process that you have requested.
   
  In response to your request, we have started the process to deactivate the review function. This is not a normal option but in your case due to your specialties' ethical responsibilities and constraints it is permitted. It will allow the display of your profile it just takes away any option of reviews and of course all previous review data would be suppressed as well. It should update on Healthgrades website in 2 to 3 business days. Share Care should update a few days later.
   
  Healthgrades provides information on healthcare providers as a free service to consumers, patients and other healthcare professionals. In its provision of this service, Healthgrades aggregates information from publicly available sources. While we collect information that is in the public domain for licensed healthcare providers, many elect to manage their own profiles and update them with their current information.
   
  Because information regarding healthcare providers practices is publicly available and of interest to the general public, Healthgrades business policies prohibit me from removing any licensed provider from our website.
   
  Please note, when you use a search engine, such as ******* you are looking at a cache page. You must click on their link to view the actual companies webpage. We have requested that information be updated but Healthgrades has no control over when ****** or any other search engine re-indexes those static pages.  Sometimes they do this in a timely manner (a week) and sometimes it can take them up to a month.
   
  Respectfully,

  Healthgrades

• Initial Complaint

  Date:05/24/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reached out to Healthgrades a few months ago about a review from someone who is not a patient of mine. I never found this persons name in our office records or appointment book. Ive never heard from Healthgrades. I reached out again and the website always says contact form cant be submitted. There is no way to reach anyone at healthgrades in a timely manner. This is a false review that doesnt apply to me as a provider or my practice and the level of care I deliver and should be removed.

  

  Business Response

  Date: 05/28/2024

  Hello,

  Healthgrades has confirmed the review in question (and corresponding star rating) meets Healthgrades criteria for display. Accordingly, our business rules prohibit us from removing the remaining reviews (comments/opinions) from our site

  You have also inquired regarding the veracity of the patient reviews relied upon by Healthgrades.  We inform the user that by completing the review they are acknowledging they or a family member have received treatment from the provider. In addition, Healthgrades currently sends the user an email requiring the user to return to the website to validate and publish their ratings.  Healthgrades relies on the veracity of the persons completing the review.

  Healthgrades is a consumer site, our definition of Patient for Reviews, a consumer becomes a patient at the moment they attempt to make an appointment with the provider, succeed or fail. 

  Patients participation in the reviews are strictly confidential.  Please note that  the display name and location associated with the reviewer is an optional field or may be a pseudonym and may not necessarily correspond to the actual patient or location from which the comment was submitted.

  Thank you,

  Healthgrades
  

   

  Customer Answer

  Date: 05/28/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:05/24/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was researching physicians in my area and find the health grades data to be faulty. Specifically, I was looking at Dr. ************************* in ****** and healthgrades reflects a 2.9 star rating based on 46 ratings. However, when I read the specific reviews, this data is not accurate. I cannot access 46 reviews, and of the ones I can access there seem to be more 4 and 5 star ratings and reviews than 1 star reviews. This is misleading information for the public.

  

  Business Response

  Date: 05/28/2024

  Hello,
  
  We offer two ways for our valued patients to share their thoughts about their provider's care. The first option is a review, which involves completing a multiple-choice survey that contributes to the overall "would you recommend" star rating. Patients also have the opportunity to share an optional comment along with their review. The second option is a rating, where patients can simply complete the survey to calculate a star rating without providing a comment. 
  
  It's important to note that only reviews, which include optional comments, are made visible on our website.

  
  We inform the user that by completing the review they are acknowledging that they, or a family member, has visited or attempted to visit the provider. After a user submits a review, ********************** sends an email requiring them to return to the website to validate and publish their ratings. Healthgrades relies on the veracity of the patients completing the reviews. 

  Thank you,

  Healthgrades