Complaints

This profile includes complaints for Healthgrades's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Healthgrades

  1801 California St Ste 900 Denver, CO 80202-2609

  
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  Healthgrades

  1101 Red Ventures Dr Fort Mill, SC 29707-5005

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/14/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have reached out to Healthgrades multiple times with no response regarding two reviews that are under my profile. I have alerted them that the information is in violation of Healthgrades policies. The review goes against Healthgrades User Generated Content Policy in that it is unproductive; the review contains libelous information, and uses quotes allegedly from me that have no context and are misleading. The review uses terms about me that are defamatory. These terms are personal attacks, and are unnecessarily damaging and inflammatory. I don't understand how these reviews met criteria for publishing. The two reviews are suspiciously similar; using similar language/terms and I believe were posted around the same time; but have different dates listed on the comments that are 2 years apart. These reviews do not reflect who I am nor how I practice. I am requesting that Healthgrades removes these reviews from my profile and disables the rating/review function as they have for others. Additionally, the site lists my credentials incorrectly which further supports my request to disable comments and reviews as potential reviews could attack these incorrect credentials

  

  Business Response

  Date: 05/17/2024

  *************************************, DNP
   
  Thank you for contacting Healthgrades.
   
  Healthgrades appreciates your patience during these research process that you have requested.
   
  In response to your request, we have deactivated the review function on your profile. This is not a normal option but in your case due to your specialties' responsibilities and constraints it is permitted. It will allow the display of your profile it just takes away any option of reviews and of course all previous review data would be suppressed as well.
   
  Please note, when you use a search engine, such as ******* you are looking at a cache page. You must click on their link to view the actual companies webpage.
   
  Respectfully,

  Healthgrades

  Customer Answer

  Date: 05/17/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:05/01/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yesterday while searching online, I ran across my Health grades profile (*************************************) and was shocked to see the rating that I have listed as well as review. These are evidently false reviews and ratings aimed at smearing and defaming my name and character. I have tried to reach out to health grades on multiple occasions but have not received any response. The review makes no sense and is not from a patient that I have ever seen, as I would never ethically, professionally, or respectfully as a physician do the things this individual commented. I want this written review to be removed as there about 3-5 providers within my geographical area that have my same name and it seems that this could also be due to these patients not being able to recognize the difference between provider names as I have a middle initial (C.) which is not depicted on healthgrades. It is unacceptable for healthgrades to allow individuals to randomly post these comments without a valid verification process to assess and confirm whether they belong to one's practice or not. I also want to have the previous negative star rating reviews removed or be provided with information about the individuals who submitted these to corroborate if they are indeed my patients as this clearly affects my person and profession as a physician and is clearly slander/defamation.

  

  Business Response

  Date: 05/06/2024

  Hello,

  You contacted Healthgrades regarding a concern you had about a review received by Healthgrades.  As a result of your inquiry, Healthgrades launched an examination into the profile and analyzed all reviews submitted through our website. During our process it was discovered that (1) written comment (opinion) was rejected as it did not meet Healthgrades business criteria. The comment is no longer appearing on your Healthgrades.com profile. 

  When a comment is removed due to violating our Editorial Policy, the star rating will remain if the patient acknowledging treatment was received by the provider for themselves or a family member.  The star rating is part of a multiple-choice survey and would still be valid.

  Healthgrades is a third-party collector of the personal opinions of patients.  The feedback and comments do not represent the opinion of Healthgrades, and we do not mediate differences of opinion.  We do provide a response area for providers to explain their view if they have comments.  How to respond to an individual patient comment information at: *******************************************************************************

  We also encourage you to invite your patients to fill out a survey about you so that others have a clearer picture of your practice.  
  
  Respectfully,

  Healthgrades

  Customer Answer

  Date: 05/06/2024

   
  Complaint: 21652023
  
  I am rejecting this response because:

  I accept the removal of the review, but the detrimental star rating that came with the review is still listed and has caused an overall impact on my rating. I would like for this review and rating to be removed all-together. If you are only removing the review and leaving the negatively impacting star rating, then the business is accepting part of the false claims that this individual made against me. I would like to seek removal of the totality of the review and not just the aspect of the review itself. 
  
  Sincerely,
  
  *****************************

  Customer Answer

  Date: 05/07/2024

  Healthgrades has admitted that the comment posted was in direct violation of their guidelines, yet after I denied their resolution while accepting the removal of their comment because it is tied to the star rating, they have chosen to re-upload the review which goes against their companies guidelines. Additionally, as proof that I sent, they do not show any middle name initials for the 4 different practicing providers with my same name (*****************************) even though I have a middle name (*******). This shows that they have not taken the time to follow up and verify wether this is an actual patient that has been seen by me. They are leaving the review based on their experience when the review makes no logical chronological sense, as how are they hanging up the phone and then advising me that they will reach out to my supervisor. This is a fake review aimed and damaging/tarnishing my reputation or was directed at another colleague by the same name. Health grades is complicit in this defamatory action and going against their own guidelines by re-uploading the review after they had initially removed it. The negative star rating is linked to the review, and if this is not a patient of mine and they do not provide a way to corroborate this, then how can they adamantly take a one-sided stance without careful scrutinization or care for how they are allowing slanderous and defamatory comments and rankings to be posted on a physicians profile, which directly affects my professional integrity and character in many aspects associated within the medical field. 

  Regardless of my complaint to the BBB, healthgrades states on their website that they will uphold the following: 

  Your trust is our top concern.

  We strive to keep the reviews trustworthy, honest & fair.
  
  
  We monitor all reviews to ensure they comply with our guidelines and dont include personal information, profanity, libel, defamation, harassment, obscenity or fraud.
  
  All reviews are confirmed and audited before publication, and community members have the ability to flag inappropriate content for further review by our team.
  
  Doctors can not pay for good reviews, nor can they pay to have negative reviews removed.
  
  Any reviews that are deemed fraudulent or violate our guidelines will be removed immediately.

   

  They are showing that they do not go by their guidelines and make arbitrary decisions that jeopardize and defame physicians without care. I will seek legal action should this review not be removed as I have all the evidence needed to show how health grades has decided to manage this situation and go against their stipulated guidelines. As mentioned earlier in my response, I accepted the removal of the review but requested the removal of the star rating as this is not my patient. Yet, health grades does not want to verify my claim and in reprisal to my response, they have gone against their own guidelines. 

  

  Business Response

  Date: 05/14/2024

  *********************************,
   
  Thank you for contacting Healthgrades,
   
  Healthgrades has noticed suspicious activity related to your reviews. We have temporarily deactivated the review function. This should be for a period of approximately ****************************************************************************************** the review area. It will allow the display of your profile it just takes away any option of review and all previous review data would be gone as well.  This will take ***** hours to update on Healthgrades webpage.
   
  During our process we found ( 1 ) (comment/opinion) (and corresponding star rating) that did not meet Healthgrades business criteria and will be suppressed. This will process in ***** business hours.
   
  In 120 days we will reactivate the review functionality and put your account on a biweekly watch list for unusual activity for 30 days. All valid reviews from of your current  review will come back when the system reactivates.
   
  The Healthgrades guidelines are simply guidelines for patients leaving comments. This link is sent to them when we reject their comment.  The exact business criteria are proprietary; however, acceptance or rejection of a comment is performed at Healthgrades sole discretion.
   
  Healthgrades is a third-party collector of the opinions of the patients and has a response area for the provider to explain their view when a comment is posted. Healthgrades does not mediate differences of opinion.
   
  We encourage you to invite your patients to fill out a review about you so that others have a clearer picture of your practice. Please use the following link  where you can print cards to hand out to patients directing them to your review site.
   
  *************************************************************
   
  Respectfully,

  Healthgrades

  Customer Answer

  Date: 05/14/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:04/22/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 15, 2024 it was brought to my attention that I received a review on the HealthGrades website dated August 20, 2023. I have not been in direct practice with clients and have not provided direct client care or therapy since 2019. I am currently in a management role and suspect that this comment was made by a disgruntled employee or was simply made under the incorrect provider. I attempted to let HealthGrades know this on 4/15/24 and have received no response. I would like this inaccurate/false review removed and would like my profile discontinued at this time as I am not providing therapy to clients at this time and have not since 2019.

  

  Business Response

  Date: 04/23/2024

  Thank you for contacting Healthgrades.
   
  You contacted Healthgrades regarding a concern you had about a review received by Healthgrades. As a result of your inquiry, Healthgrades launched an examination into the profile and analyzed all reviews submitted through our website.
   
  During our examination it was discovered that (1) review (comment/opinion) (and corresponding star rating) did not meet Healthgrades business criteria and will be suppressed. This will process in ***** business hours. Healthgrades is a third-party collector of the personal opinions of patients. The feedback and comments do not represent the opinion of Healthgrades, and we do not mediate differences of opinion.
   
  Healthgrades does provide a response area for providers to explain their view, if the review has comments. How to respond to an individual patient comment information at: *******************************************************************************
   
  Please note that reviews and star ratings are submitted through the provider's profile. This means, patient reviews will follow providers no matter their location.

  Healthgrades provides information on healthcare providers as a free service to consumers, patients, and other healthcare professionals. In its provision of this service, Healthgrades aggregates information related to provider practices from publicly available sources. While we collect information that is in the public domain for licensed healthcare providers, many elect to manage their own profiles and update them with their current information. Because you are a practicing provider, and the published information regarding your practice is publicly available and of interest to the general public, Healthgrades will continue to publish this information on our website.
  
  If its due to incorrect information on your profile, you may update this by creating a username and managing your profile in the Healthgrades portal, or send us the correct information and we would be happy to make the updates on your behalf.
  
  Claim your profile here: *******************************************************

   
  Respectfully, 

  Healthgrades

  Customer Answer

  Date: 04/23/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:04/19/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, my name is ***************************,My colleague recently notified me of two reviews on Healthgrades that are not only false accusations, but also defamation of character. I was reading the policies on health grade and they are supposed to review things like this before allowing them to post on their website. If you need the exact reviews, I am more than willing to send you screenshots of them but if you go under Healthgrades and type in my name, one review is from January 2024 and the other review was from August 2023. Both of them appear to be people who know each other, who are posting items that attack me personally as a human and have nothing to do with my medical knowledge or me as a physician. I have already sent two emails to Healthgrades for them to contact me and to remove these two reviews from their website, however they have yet to respond and it has been a few days now. I am not looking to take any legal action. All I want is for them to do their due diligence and remove these two reviews from their website. In addition, there are other medical review websites that have taken these reviews from them and posted it on their sites as well. Like I said , I thought that they would be better about reviewing things like this before allowing them to post but obviously they are not. All Im asking is for a simple resolution which is for them to take down those two reviews that attack me on a personal level and have nothing to do with me as a provider or my medical care. Not to mention as I said above that these are false accusations. Thank you for your time and I hope to hear from you soon.

  

  Business Response

  Date: 04/23/2024

  Thank you for contacting Healthgrades.
   
  You contacted Healthgrades regarding a concern you had about a review received by Healthgrades. As a result of your inquiry, Healthgrades launched an examination into the profile and analyzed all reviews submitted through our website.
   
  During our examination it was discovered that (2) review (comment/opinion) (and corresponding star rating) did not meet Healthgrades business criteria and will be suppressed. This will process in ***** business hours. Healthgrades is a third-party collector of the personal opinions of patients. The feedback and comments do not represent the opinion of Healthgrades, and we do not mediate differences of opinion.
   
  Healthgrades does provide a response area for providers to explain their view, if the review has comments. How to respond to an individual patient comment information at: *******************************************************************************
   
  We also encourage you to invite your patients to fill out a survey about you so that others have a clearer picture of your practice. Please use the following link where you can print cards to hand out to patients directing them to your review site.
  ******************************************************************;
   
  NOTE: Reviews and star ratings are submitted through the provider's profile. This means, patient reviews will follow providers no matter their location.
   
  Respectfully, 

  Healthgrades

  Customer Answer

  Date: 04/23/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:04/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Healthgrades posts biased, and therefore misleading information by not allowing website visitors to see negative ratings of health care providers.

  

  Business Response

  Date: 04/17/2024

  Thank you for contacting Healthgrades. 

  Thank you for participating in our provider review. Your patient experience review results recorded properly several times. The Healthgrades system is designed for 1 review per patient per provider. Our site will allow you to re-enter a new review, which will overwrite a previous review, keeping only the most recent review. Currently, the comment section of the review undergoes manual audit. This can delay the comment section from posting for approximately 3-5 business days. The Star rating will normally post in 24 hours.  

  Your last review submission will post to Healthgrades.com in 1-2 business days.  

  The purpose of the patient experience survey is for consumers/patients to express their opinion through a multiple-choice star rating survey format and optional written comment. How a consumer rates their experience with the provider and/or the providers office staff is a matter of opinion. Ultimately, other consumers/patients who view these ratings, draw their own conclusions and decide on whether they will rely upon that information. Healthgrades reviews are anonymous and patientsparticipation in the review is strictly confidential. 

  Thank you,

  Healthgrades

• Initial Complaint

  Date:04/09/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There are two complaints from the Healthgrade website from people who have never been patients

  

  Business Response

  Date: 04/11/2024

  *******************************,
   
  Thank you for contacting Healthgrades.
   
  Healthgrades appreciates your patience during these research process that you have requested.
   
  In response to your request, we have started the process to deactivate the review function. This is not a normal option but in your case due to your specialties' ethical responsibilities and constraints it is permitted. It will allow the display of your profile it just takes away any option of reviews and of course all previous review data would be suppressed as well. It should update on Healthgrades website in 2 to 3 business days. Share Care should update a few days later.
   
  Healthgrades provides information on healthcare providers as a free service to consumers, patients and other healthcare professionals. In its provision of this service, Healthgrades aggregates information from publicly available sources. While we collect information that is in the public domain for licensed healthcare providers, many elect to manage their own profiles and update them with their current information.
   
  Because information regarding healthcare providers practices is publicly available and of interest to the general public, Healthgrades business policies prohibit me from removing any licensed provider from our website.
   
  Please note, when you use a search engine, such as ******* you are looking at a cache page. You must click on their link to view the actual companies webpage. We have requested that information be updated but Healthgrades has no control over when ****** or any other search engine re-indexes those static pages.  Sometimes they do this in a timely manner (a week) and sometimes it can take them up to a month.
   
  Respectfully,

  Healthgrades

  Customer Answer

  Date: 04/11/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:03/19/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am the supervisor for ***************************************. The practice for which ********************* works for. We are asking that the below attached comment be removed from Health grades website as this is an old and outdated comment that has been reposted. Also the website is not allowing ********************* to respond to this negative comment which is detrimental to her practice and career.

  

  Business Response

  Date: 03/22/2024

  Thank you for contacting Healthgrades.

  You contacted Healthgrades regarding a concern you had about a review received by Healthgrades. As a result of your inquiry, Healthgrades launched an examination into the profile and analyzed all reviews submitted through our website.

  During our process it was discovered that (1) comment (opinion) content does not meet Healthgrades business criteria and will be suppressed. This will process in ***** business hours.

  When a comment is removed because the comment violates our Editorial Policy due to comment content, the star rating remains. The star rating is part of a multiple-choice survey and would still be valid. Our system sends the respondent an email informing them the comment did not meet Healthgrades display criteria and invites them to resubmit a comment that does.

  Healthgrades is a third-party collector of the personal opinions of patients. The feedback and comments do not represent the opinion of Healthgrades, and we do not mediate differences of opinion. We do provide a response area for providers to explain their view if they have comments.

  How to respond to an individual patient comment information at:*******************************************************************************. The provider or administrator can claim the profile and can respond to comments. 

  We also encourage you to invite your patients to fill out a survey about you so that others have a clearer picture of your practice.

  Please use the following link where you can print cards to hand out to patients directing them to your review site. *************************************************************

  Respectfully,

  Healthgrades

  Customer Answer

  Date: 03/22/2024

   
  Complaint: 21454421
  
  I am rejecting this response because: Speaking with ********************* this is an old comment from several year ago that was reposted. She has not sent any of her patients to a nursing facility to quote die from heart failure. We also find it strange that this is the first post that has been listed on here in multiple years. Looking at the website since 2021 even though she has been practicing this entire time. We do not believe this is valid or accurate information. We request the entire encounter be removed. On top of this ********** has tried to comment on this post multiple times to defend herself with no success. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:03/14/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Health grades has posting of reviews. They are not my patients. The review include the fact that they were not my patient. The reviews have resulted in the cancelation of real patient cancelations. They are hurting my reputation. Even though i ask patient who have a good experience to review me on health grade but they do not , hence the site attracts people taking revenge. They have incorrect information about me on their site. I want to remove all reviews and my name off of health grades.

  

  Business Response

  Date: 03/18/2024

  *********************************************,
   
  Thank you for contacting Healthgrades,
   
  Healthgrades has noticed suspicious activity related to your reviews. We have deactivated the review function permanently. This is not a normal option but in your case due to the continued questionable activity in the review area. It will allow the display of your profile it just takes away any option of review and all previous review data would be gone as well.  This has taken effect and the review feature is no longer displaying on your Healthgrades.com profile. 
   
  When you use a search engine, such as ******* you are looking at a cache page.You must click on their link to view the actual company's webpage. We have requested that information be updated but Healthgrades has no control over when ****** or any other search engine re-indexes those static pages. Sometimes they do this in a timely manner (a week) and sometimes it can take them up to a month. Note: ********** usually updates their pages in 2-3 business days.

  Thank you,

  Healthgrades

  

  Business Response

  Date: 03/18/2024

  *********************************************,
   
  Thank you for contacting Healthgrades,
   
  Healthgrades has noticed suspicious activity related to your reviews. We have deactivated the review function permanently. This is not a normal option but in your case due to the continued questionable activity in the review area. It will allow the display of your profile it just takes away any option of review and all previous review data would be gone as well.  This has taken effect and the review feature is no longer displaying on your Healthgrades.com profile. 
   
  When you use a search engine, such as ******* you are looking at a cache page.You must click on their link to view the actual company's webpage. We have requested that information be updated but Healthgrades has no control over when ****** or any other search engine re-indexes those static pages. Sometimes they do this in a timely manner (a week) and sometimes it can take them up to a month. Note: ********** usually updates their pages in 2-3 business days.

  Thank you,

  Healthgrades

• Initial Complaint

  Date:03/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  the company has misinformation about me on their site. I have been unable to reach anyone to address this.

  

  Business Response

  Date: 03/12/2024

  Hello,
  
  To update your information on Healthgrades.com please claim your free profile at this link:
  
  *******************************************************
  
  Register as a new user and search for your name, click the box I am the provider and authorize your account. Once complete you will have access to the Provider Portal where you can update your data on Healthgrades.com. Please allow 2-3 business days for any changes you make to appear on Healthgrades.com.
  
  If you are unable to locate your profile or want our team to make the updates on your behalf, please send your NPI number and information to ***************************** and we can assist you further. Please refer to our *********** for additional assistance: *******************************************************

  Please contact us with any questions or issues.

  Thank you,

  Healthgrades

  Customer Answer

  Date: 03/19/2024

  it says i have to claim my info on their site.  i dont want to.  so it seems they can give wrong harmful info about me and my only recourse is to have an account with them????   

  Customer Answer

  Date: 03/26/2024

  i dont see how this is resolved.  they say i have to claim my account to get misinformation removed?  i dont want an account with them.  i believe what they posted is a violation of their terms of service.  i feel they are forcing me into having an account with them. 

• Initial Complaint

  Date:02/29/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company does not have a tangible means to address a concern or problem, I could not access a representative online or by phone. Ironically my workplace phone is published across their platform and incorrectly at that. My work center phone number is ************. They have this number published under healthcare workers/providers that belong to the **************** ********************** This number is and has been affiliated with the ****************************************. Consequently I receive numerous erroneous phone calls. I simply wanted to request that this is corrected, however I cannot find an avenue to do so.

  

  Business Response

  Date: 03/07/2024

  Hello,

  Thank you for contacting Healthgrades. 

  The phone number for your work center has been removed from the provider profiles who were displaying this and the updated data is reflecting on Healthgrades.com.

  Please contact our Customer Support team at ***************************** if you have any additional questions or need assistance.

  Thank you,

  Healthgrades

  Customer Answer

  Date: 03/07/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you!
  
  Sincerely,
  
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